Chicsew

I wish I could give this vendor zero stars. I do not recommend this company. I paid for expedited shipping & alterations for my dress, unfortunately my dress was made entirely too big and it has a stain. I contacted customer service they were no help, refused to refund me, refused to allow me to return the dress & refused to provide me with their shipping address. I highly DO NOT recommend this company, poor service & poor quality dresses.

Worst experience of my life. This company is a complete scam. Please brides do not do it, consider this a warning, I wish I would've done more research. The quality is terrible. You can get the same dresses on shein for 80% less. And they don't accept returns, if they do they will make you pay for shipping ($50-$70) to ship to china if you're in the united states plus they take 10% of the total dress cost for a restocking fee. And again the dresses are horrendous!

Ordered my dress and when I received didn't quite look like I thought it would on me. When I asked about returning they don't refund for any size over 14. WHAT... So because I'm not skinny I cant get a refund...

Awesome customer service! Great and fast shipping! Of course because it came in the mail it needs dry cleaned. The dress is gorgeous all of my bridesmaids ordered this dress in different colors and so far everyone we have received is beyond expectations would recommend this company to anyone looking for sexy but elegant dresses that are great quality! Will be posting photos once dresses are worn! Thank you chicsew for making my bridesmaids feel beautiful!

I placed my order March 1,2022, paid $170! I never received a confirmation email or nothing! I emailed them and go no response. Called no answer this place is a scam! DO NOT ORDER!

I'm in love with this gown. It's sexy, silky, fits great until the bust line. I had to wear a push up because I wasn't blessed with a full bust. So if you're like me plan on doing that.

Definitely would not buy from this company again. Return policy is not adequate and they lack communication. Response time is super slow via email and there is no number to call for assistance it's only the email and that's not helpful because they don't get back to your in a timely manner. So they keep me there's nothing they could do and that I should keep the dress and resale it myself. Pitiful seeing that nothing was wrong with the dress only thing silt wasn't the right design for the wedding party I was supposed to be attending. So, I had to email them soon as I received the dress that was incorrect the day it was delivered and I had to wait two weeks for a response of them telling me I can't ship it back. Again I definitely would not buy from the company again!

Do not order from this website! They made my dress to big and it looks nothing like the picture. A complete waste of money!

I ordered a dress custom made, dress arrived and was extremely too big and looked horrible! I could not alter due to the dress with the amount of work needed and no alteration place wanted to touch it. I was told to ship dress back for a 90 % refund. They received the dress per tracking information. Now I paid them for the dress, paid to send the dress back and do not have a dress the paid for or a refund they promised, I've been fighting it with my credit card company and they keep winning by saying I agreed to their terms and do not have a refund policy for custom dresses but made my dress wrong! They do not want to acknowledge they made dress incorrect as I provided my correct measurements!
Leslie Messam

I simply love, love, LOVE my bridesmaids dresses! I ordered quite a few and got them altered to fit each person perfectly. It took a while and I started to get nervous about tnot having them on time but the seller told me that I'd have them on time and not to worry and with all thats going on right now she kept her word. Thank you so much!

Not standard US adult sizes. Do not buy unless you are purchasing for a kid. You can not return or exchange. Horrible customer service as well!

As pretty as the dresses are, the strap hooks were easily broken. Due to me ordering ahead of time I was not able to get my money back, but instead was told I should go to a tailor shop and get new ones.

This website is a complete scam and rip off. The material is very cheap they will charge you extra fees for everything and then give you no viable options for returns or exchanges. Save yourself the time and money and order from elsewhere

The dress does not look like the items being advertised … this company is a scam! I requested to return the dress and I was told no refund can be provided. The dress is so ugly, they have to stop false advertising!

This is a great company is you want a dress and it is going to fit perfectly (which rarely happens). If not, you will have a horrible time trying to return and exchange the item. The company will not work with you on making switches easy.

The worst company possible. I have never written a review my entire life, but this had to be said. Made the dress too small with the wrong measurement chart. They completely refused my return, which in hand. They have a RETURN POLICY. They want me to completely buy a new dress! COMPLETE FRAUD. DO NOT BUY FROM HERE. Company site says American made but they are based from a different country. They will not send you a contact number, everything through email. Such a scam. Don't waste your money or time. They just suggest getting alterations then returning your dress! So if you want to throw hundreds of dollars for bridesmaid dresses so be. But this company is horrible with customer service!

I had to pick a star, but really in my heart they don't deserve that at all.
So my loving sister found this website. She request that we order or dress from there. Cool and gravy love the style of the dress and color. But her is the kicker part. When the dress arrived to my front door I was excited. Trying it only to realize that one size of the dress was longer that the other. The top of the split had a bump over it. I had to take the dress to a seamstress. Where she had to take the dress apart to fix the whole dress. The lining in the dress was way smaller than the dress leaving everything all bunched up. I would never order a dress or have any of my braids maid order from them again.

I was very hesitant to make a purchase on this website and I wish I had listened to my intuition. To begin, they have a NOVEL for their return policy with multiple clauses to confuse any consumer. In addition, my dress arrived with poor stitching and they attempted to justify this by saying ' our stitching is done by hand and we space the stitching 1.5 cm to make it more comfortable and not tight'. Meanwhile, the photos I have sent to customer service clearly show the spacing is about half an inch apart and the strap is literally HANGING by a THREAD. Their return policy states that they honor returns for damaged goods but customer service didn't allow that. Instead, when discussing return policies with their competitiors, they stated that they looked on other websites and it matches their own return policy, such as Davids Bridal. Absolutely false. David's Bridal return policy does have a 7 day window but they allow EXCHANGES for up to 60 days. They conveniently left that part out when they screenshotted David's Bridal return policy to justify their own non-consumer driver return policy. I have referenced multiple online stores that have a more flexible and consumer driven return policy such as: Azazie, Kennedy Blue, and Birdy Grey to show customer service how their competitors are handling consumer complaints and concerns.

If I am paying full price for a dress AND $30.99 in shipping expenses, THE DRESS BETTER BE STITCHED CORRECTLY!

Please avoid this website at all cost. I have done research into other consumer led reviews about this company and they have had a poor experience as myself. 'Avy' is the consumer representative most reported in a negative light. Other consumers have posted screenshots of their exchange with this customer service rep.

Received the dress, putting in a long was very difficult. The idea of a long side zipper was not helpful. Once on my bust line was under my chin. Also, the color I understand could be different, but it wasn't a color that I preferred. It was too light. Your return policy has something to be desired so many rules and no shipping label to return it. What kind of company does this is! My opinion is never to buy anything from you again, sorry about that but that's my feeling I would like my refund.

I have made several attempts to Chicsew to return the dresses. The size we ordered was correct. They are refusing to give me the return address, because I won't agree to keep the US 16 dress. The dresses was poorly sewn together and shipped to me with holes, nor does it look anything like the picture. The vendor stated that these dresses was inspected by four of Chicsew workers which mean it should not have been shipped to me with holes. This is unacceptable and I am requesting a refund. I will upload the pictures of the silver and skyblue dresses this is false advertisement. They didn't meet their specifications or my expectations. This has been such a hassle.I have emails and picture to prove the poor quality of the dresses that were shipped to me. Please visit the website at Chicsew.com
DO NOT ORDER FROM THIS WEBSITE IT IS FALSE ADVERTISEMENT YOU WILL BE VERY DISAPPOINTED. RUNNNNNNNNNNN

Order#CS*******
Style IONA in Silver
Style Lili in sky Blue

I gotta tell ya, I wasn't impressed with Chicsew (chicsew.com). I mean, I had to pick a star for the review, but honestly they don't really deserve any stars from me. They state that they're an online store that provides high-quality fabrics to customers worldwide. There fabric is not quality fabric.
I fell in love with this dress in the color Dusty Sage as pictured. I ordered giving them body measurements that a dress maker took at a local bridal store. I received a dress in the color of Lime green (SAGE), I ordered DUSTY SAGE.
February 05,2023 02:27AM
PRODUCT SKU PRICE QUANTITY TOTAL
Pocket Square - Sage
Fulfilled March 17,2023
$16.99 $16.99 1 $16.99
Lace Chiffon Beaded Jewel Floor-Length Grandmother of The Brides Dresses - Sage
Fulfilled March 17,2023
$159.99 $159.99 1 $159.99
Subtotal $159.28
CSVIP Discount $-17.70
Shipping (Normal order within 30±5 natural days) $37.99
Total $197.27
They admitted to the mistake, but would only refund $30.00 (that was a battle, they initially only wanted to refund $15.00). Also, their English understanding still needs a lot of work.
On top of that the dress measurements I provided them were not followed. I can sew, and I can tell when a hem is not put in a dress. This dress sent to me was 2 ¾" too big in my waist and the hem was off 4". I took the dress they sent back to the seamstress that initially did my measurements. She called her co-workers out and they proved to me that this dress was not sewn to measurements at all, but in fact just giving to me as a size 10 dress. I 100 % believe this is true. There you go, the proof is in the pudding. I ended up going to Macy's and buying a dress that was so much better and cheaper. The Chicsew dress was donated to GoodWill.
Do yourself a favor and buy your dresses from a local dress shop in the Good Ole' USA and returns and fabrics will meet your needs. You don't need the headache on one of the most important days of your life. PERIOD!

Hi my name is Stephanie and My wedding was on 7/16/22. My bridesmaids were quoted $450 for those dresses elsewhere. Then I went on Facebook and saw those same dresses from chicsew for less than $150. After great consideration, we decided it was worth the risk to order the dresses from online... I'm oh so glad we did! My bridesmaid and I were so happy with what we received and chicsew definitely exceeded our expectations. The dresses are hot, great quality and Chicsew also offered excellent consumer service to some of them who had ordered the wrong size. I would definitely recommend this website.

Haven't receive the dress yet. Get scared by the previous reviews, but hoping that it will turned out the best, like what's in the picture.