Chipotle

I took 2 pics of my order! I ordered extra cheese and fajitas. If you look at pic I clearly did not get extra cheese. I didn't get fajita at all, nor did the employee who gave me my order tell me there was no fajita. Bad experience.

Very nice and bright place, cheerful customer service, try beef and chicken burrito and burrito bowl, both tastes great! The corn chip is a blast! Definitely will come again

Went to the store on 22nd/Harrison in Tucson Az. Arrived with a friend around 100m. There was no grilled veggies in the showcase as well as meat but the children were standing around. We asked when they will have these items refilled for purchase and we were told 3 minutes. 10 minutes later and having to ask to have the veggies put back on the grill due to not being cooked we had to have our bowls made over. Most of the children working were Ok but once we got to the cashier, she was rude, sarcastic and out of line. After giving that little girl a piece of my mind we ran into the manager, Sara, that clearing was not managing her employees. Sara did not once apologize or make me feel any better about our poor experience at her store. Sara made excuses for her staff and for not having food ready to be sold and was not very respectful of our complaints. Sara needs to have customer service training and needs to be aware of what her employees are doing or not doing. Was very pissed off when we left this store and were treated negatively when we complained. I will end this review with our food was very good after we finally got it but it was not worth the problems and rudeness we had to endure to get it. Will not go back to this store again! Please help Sara be a better manager!

Very disappointed will not be back until more consistency in portion size. Annoying that they are still using a spoon to dish out the protein, not sure if they have heard of a measuring cup? Tired of paying for double protein to get the standard amount.

I tried chipotle for the second time and it was even worse then the first.Cold food,dry steak and way too salty.

Mom picking up food for my family and displeasure of standing in this filthy store who is standing around dirty tables, dirty floor, dirty counter, one man stood alone, never stopped working.His name is Michael if he's not the manager, he should be. Granite run store in media Pennsylvania.

Order a quesadilla queso and chips. When I viewed my receipt there were three other items added. On top of that my queso did not have a lud and was dumped in the bottom of my bag. Cannot get anyone to answer their phone.

I ordered something off Postmates and just needed to ask them a question but you are not allowed to talk to human being. All it does is continually loops you and doesn't allow you to talk to the store. Extremely poor customer service.

Chipotle never fails to satisfy my craving for delicious and customizable Mexican food. The quality of their ingredients is top-notch, and I appreciate their commitment to sourcing ethically raised meats and organic produce. The ordering process is efficient, and the portion sizes are generous. While the prices are slightly higher than other fast-food options, the freshness and flavor make it worth it

After eating at chipotle five or six times a week since they opened here in Dallas I'm deciding this is it after today. They are getting greedy. Got my normal plain boring bowl for just rice and beans which is already over priced and asked them to put the salsa on the side so it's not cold when I get to eat it and they tried to charge me another 1.80 for that and I usually get a lime juice on the side and they tried to charge me $1.80 for that too. I was OK when they started charging for the sides of tortillas but not this. At first I thought maybe it's because I go to the same locations every day and they don't charge me, but they said this was the new rule. So my group and I will be looking for a new daily lunch spot.

Had a law over in Baltimore after a long flight. Stopped at Chipotle for a bowl. When we asked about our $20.00 steak bowl and why it was so much the cashier had a terrible attitude explaining it to us. We didn't know that extra meat cost as much as a meal. We could of gone to a sit down wait on us place. It made me so mad! Then the steak was grisly. I guess this is why other Chipotle close.

Ordered the bowl with what was labeled as "steak". Every piece of this so called "steak" was at least half gristle or fat. Disgusting! Wouldn't feed this garbage to my dog. Over-priced, substandard food. I will not be back.

I had an issue among dozens of others. No food left even one hour and half before closing. It's not the first time. It happened dozens of times. Good Luck trying to call Customer Service. It's outsourced overseas to another country. It just goes in circles.
It was a huge mistake for Chipotle to send Customer Service over seas. It's a big waste of time. I'm done with Chipotle for ever.

First time and last getting food from this $#*! hole meat overcooked rice cold no flavor now it would have cost me 50bucks to get a burrito bowl and large chips from uber eats I had a 35 dollar coupon still cost 15 more this place on 5th Ave in Huntington WV needs shut down there ripping people off with this garbage food

We have gone to the recently opened store in Meridian, Idaho on Chinden a couple of times. One night we went in at 9:00 PM (they are open until 10). They literally had one meat option available and no quacamole. The next time it was 2:00 PM, they had only pork and about 6-7 pieces of their "signature" barbacoha beef. It looked like pieces of dried shoe leather. They had 1 scoop, barely of quaamole. I remember years ago when we lived in Utah and it was really good. The commercials are misleading. Neither time did we walk into the store and hear or smell fresh cooking. We won't be back nor will we recommend it.

I smashed my foot on the metal door…
I smashed my foot on the metal door going into the dining room from the patio and had an injury that they should have helped me with, Doctor expenses and foot therapy!
However, their incident review team was the most unfriendly, unprofessional team I have ever come across. They denied my claim 100%, and were just a nasty group to engage. If I could I would give them 0 stars for the nasty way they handled the situation and injury that happened on their property!

I think $3.00 for drinks sounds outrageous so I wouldn't eat there again unless they lower the price.

Came to Chipotle of Copperfield in houston tx got some beef bowls and they were good,just wished the attitude of the servers was a little better I get it that it's late and they want to go home but still they have yo show the customer a good attitude and sevice,the cashier was the exception she was really nice and had a good attitude her name is JASMINE thank you jasmine for your great service.6887 highway 6 north is the store's address, thank you.

This place is so rude manager on duty tried to correct me when his employee was giving poor customer service! Then another employee had the nerve to put her two comments in the situation that had nothing to do with her. Every time there is always something with this location now that I am 9 months pregnant I did not bite my tounge. Over the rudeness and disrespect from them! Never again will walk all the way to 117th before going to this week $#*! location

Chipotle uses to be flavorful, but over the past couple of years, they are changing how they season. Their white rice used to be full of salt, lime juice and cilantro, now it is just bland. It had added a lot of flavor before. I like the sofritas, but is also much more bland lately. I have been going to different Chipotle restaurants in the KC area to see if it might just be a few, but the change seems consistent. I used to eat at Chipotle a few times a month. Now I go about once every 4 months, and I don't think I will even go that frequently - it's very disappointing.

My husband and I went to Chipotle at the Aventura mall in Miami.we stand there for about 10 minutes no one was there. Than a young lady came to serve us with no smile, took our order, spoke very low Couldn't hardly hear her I had to say excuse me about 3 times. Then she pushes our bowls near the register. THEN Went to help another customer Meanwhile no one's at the register we waited again.We asked her is anyone on the register she said it's me WITH No I'm sorry please wait a few minutes will be right there none the above, we will never go there again. You guys need to start a training class before you put these young people behind the registers.

I went to the Rehoboth Delaware Chipolte for lunch yesterday (4/14/21) and had a bad experience.
I called later to complain to the manager Lawrence Bigford but he was not in so I left a message (with the acting manager) for him to call me. He did not return my call so I tried to contact corporate. Chipolte does not have toll free number for customer service. You can only leave a message on their web site. I did so yesterday leaving the details of my lunch experience. NO RESPONSE. Obviously they don't care.

Only 2 workers on Friday evening, location is now digital only (lost its unique ambiance in doing so) took over 3hrs to get delivered via doordash thru the chipolte app because when tracking order, driver had to wait 1&1/2hrs.