Chrono24 has a rating of 4.74 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service, and fast delivery. Chrono24 ranks 4th among Marketplace sites.
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I really enjoy using this platform. It's a great way to see what's on the market all over the world, especially for those of us in locations that don't really make the watch world radar. I have purchased multiple watches from the US, UK, Japan, and Austria that would take a far more laborious search otherwise. I feel I'm in good hands here and will continue to use Chrono24 as my go-to watch site. As always, one should perform their own due diligence and this outfit makes it much easier.
I live in California and just purchased a Harry Winston watch from a seller in Germany. The sale went through Chrono24 and payment had to be Wired directly to the seller. The watch arrived and was NOT 100% authentic Harry Winston like the seller represented. The movement is fake and in bad condition. Harry Winston refused to service or work on it because it was "heavily modified". The seller represented the watch to be in "very good condition". There were scratches on the dial, case and on the fake movement that were not present in his photos on Chrono24. The Power Reserve Indicator does not work. The date Pusher does not work either. It is a total Frankenstein watch. I have heard from the seller once, and he will not do anything. The biggest surprise is Chrono24 will do NOTHING! They tell me to work it out with the seller and it is not their problem. Be aware CHRONO24 is risky. If you have a problem, you are on your own. At this point I have turned it over to my Attorney to look over this transaction. It is sad I am stuck with a $8,000 timepiece that is worth a fraction of that. I am coming after you Chrono24. Good luck...
I recent purchased a Jaeger Le Coultre Reverso through a private seller on Chrono24. At first I was very reluctant but after a few emails with the buyer I went through with it. I am more than happy with the results especially since the seller had no reviews or ratings. I believe you need to do your homework and ask questions to feel it is what you want and whether legit. I would use Chrono24 again. The experience I had was great.
I really enjoy using this platform. It's a great way to see what's on the market all over the world, especially for those of us in locations that don't really make the watch world radar. I have purchased multiple watches from the US, UK, Japan, and Austria that would take a far more laborious search otherwise. I feel I'm in good hands here and will continue to use Chrono24 as my go-to watch site. As always, one should perform their own due diligence and this outfit makes it much easier.
I purchased an expensive watch that I felt safe purchasing due to the way Chrono24 has an escrow account in place,making the monies safe until proof of authenticity. Also I spoke with them about the seller and they assured me that they have proved to be very trustworthy. The watch is beautiful and exactly as described. This is the second time I have purchased a watch through Chrono24 and definitely will do so again.
Great description of watches and clear info on dealers. The whole process was very smooth. I just wish you mentioned your service fee upfront not when I'm reaching for my credit card. Also, I wasn't clear as to sales tax the dealer may charge until the actual checkout (they didn't charge sales tax in my case). Overall, I like it!
Be prepared to put in a lot of extra work and run around, if purchase is damaged or not as described. No return shipping label is facilitated and best of luck getting someone on the phone.
* Chrono24 attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Chrono24 has truly enabled a worry-free global watch market. With their Buyer Protection Program, business standards and oversight both buyers and sellers are able to interact in one of the most optimal business environments available. I just completed my third watch transaction and would recommend Chrono24 without reservation to anyone looking for their "grail timepiece."
First time luxury watch buyer and Chrono24 made it easy! Having the assurance of an escrow account and solid return policy was wonderful. They linked me up with a seller who had what I wanted :)
Though I appreciate the Plattform as an excellent search field for watches, I am disappointed about the non-existence of any help/support in a Situation where this would have been definitely called for., Be patient‘ messages are of no help at all, if these are not being followed up Timely by concrete messages that address the issue at hand. This creates the impression as if no real support is actually available. Till today I have not received a single message on this case and I have therefore decided to conclude the matter without any support by the Chrono24-Team.
I have looked at the Chrono24 website for awhile. Then after researching many selling websites I tried them for a purchase. Couldn't be happy. Put me in contact with sellers from all over the world. I have talked with numerous sellers, and they all were prompt in getting back to me with answers to my questions or counteroffers to offers. I successfully found my desired watch at a great mutually agreed upon price. Even buying an extra band for this rare limited edition watch!
Chrono24 allows one to survey a vast array of watches from around the world, with multiple examples of virtually everything of interest. Pricing varies, as does the watch band material which can be shipped or not from particular countries. In short, the shopping per se was fascinating. Then the purchase was safe and secure, and the dealer was wonderful to work with, making this an altogether positive experience.
This was the first time that I used Chrono24 and so far the experience has been very pleasant. It was easy to use the website and I was glad to find the watch that had been looking for. Everything appeared to be as represented on the website. The dealer package the watch very nicely and it arrived in very nice shape. As with everything, especially a watch, it's hard to tell the internal workings, but from the outside and exterior appearance, all looks as I had hoped and expected.
I love watches, and I have given my son a beautiful Breitling for a gift after grad school, He wears it everyday. He is always asking what watch I have on, and I hand him whatever I have on. So I know he is interested in watches. So I read two different articles, one about German watch companies and the other was just the excitement of getting a new watch, any watch could be an inexpensive watch.
So I was hoping to give that excitement to my son. My purchase though Chrono24 was easy and fun. My son now has a new time piece all :)
Great support and service! I had a payment issue with my us based cc and they were able to resolve this seamlessly. Thanks!
I have bought two watches on chrono24 and both were great experiences. I would happily use the site again.
I have purchased a number of watches through Chrono24, and every transaction has been handled smoothly, with great communication, and an excellent outcome. Highest recommendation.
Every body knows that Money spins the world and it's all about the Money. Hence, Chrono24, should exercise more authority and honesty, in dealing with people/parties. You should also know all the laws of international business, rates, fees and duties/taxes. Enlighten the dark and unknown spots of the deal so buyers are better informed, before purchases. This May break some deals, BUT, it will grow your Character and sincerity immensely in public's review
My fiance purchased a brand new Tudor Black Bay 58 for my "engagement watch." With the Tudor BB58 on back-order through most of our local ADs, she turned to Chrono24 to ensure we had the item on our wedding (or "elopment") day. WatchShopping (WS) was our dealer under the Chrono24 (C24) service, and both WS and C24 provided incredible service - very fast, communicative, and delivered the watch as-stated (in perfect condition)... and 4-to-5 days ahead of schedule! I would highly recommend their services to anyone!
There are so many watches. I especially enjoy the ability to paste the reference number and compare the pricing for both new and used timepieces. I don't particularly understand the watches for sale with the 'need to procure' tag. That makes think it's a bit sketchy on the price/money exchange. Can you explain this mechanism and its risks or benefits?
First time I've ordered a watch from Chrono24 and I must say a very good experience. The choice and options from the worldwide network of dealers is excellent as are the prices. In many cases the cost is much less than a second hand watch from UK sources. The Escrow payment system offers another layer of security especially if you are a first time buyer of an expensive watch from overseas. I will be using Chrono24 for my next watch purchase and can thoroughly recommend this company.
I bought a Rolex Submariner from the Chrono24 website. I paid through their secure website, got the watch in two days and all was as described. This is a great site to reliably buy watches and I've bought more than a few and always without complications. These guys screen sellers so each purchase is with confidence.
I'm partial to certain brands and Chrono24 carries them all, from top luxury watches to more affordable ones.
Great site. Great service and processes. I highly recommend.
Chrono24 has provided me an experience I did not imagine is possible. Customer support picks up phone every time you try to reach them and provides you all the information that you need. Most importantly, support team is very respectful throughout the conversation.
You are doing a very good job! Thank you so much! I really enjoy buying watches from your website.
Makes watch shopping easy. Buying anything high end online can be nerve racking. Chorno takes care of everything. I will be back for more.
Buying via Chrono24 seemed the better way to go, avoiding most of the risk involved in buying a high-value item direct from an unknown seller, possibly overseas. In particular, good to know that money wouldn't be paid out until a watch had arrived and you had a chance to check it was "as advertised". Having a large number of watches to choose from on a single site also really helped to get a feel for what the options are and how much different types of watch typically sell for. Would recommend.
I really like using chrono 24. The only issues I have is when I try to pay, the payment goes through service my credit card companies do not use. Either myself or the seller has to contact chrono 24 in order to get my card accepted. I think it has do do with the type of security they us. However, despite that I feel chrono 24 is an excellent place to purchase a watch.
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices