• Cigar Smokes

Overview

Cigar Smokes has a rating of 4 stars from 4 reviews, indicating that most customers are generally satisfied with their purchases. Cigar Smokes ranks 1st among Cigarettes sites.

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

Instant Feedback

227 reviews

How would you rate Cigar Smokes?
Top Positive Review

“I've been ordering from Cigar Smokes for years”

Chris E.
4/3/24

I've been ordering from Cigar Smokes for years. My orders consistently arrive fresh, vacuum sealed and in a timely manner. Highly recommend.

Top Critical Review

“Pain in the neck to deal with the payment interface”

stephane t.
11/18/21

Pain in the neck to deal with the payment interface. 1) the card was not identified 2) return to menu after "transaction failed" means customer must re-order in full. Waste of time. Suggest you fix this.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user matthewl1539
1 review
0 helpful votes
April 6th, 2024
Verified site experience
• Updated review
Reason I chose this business:

The great choice and price

Everything great
February 3rd, 2024
Verified site experience
• Previous review

Everything great. Thanks!

Reason I chose this business:

The great prices

Thumbnail of user claudioc43
1 review
1 helpful vote
November 8th, 2020

Claiming they sell genuine Cuban cigars at low prices, they also have the customer service that bull$#*! customers. They ask you To return the cigars for a refund.

Thumbnail of user orlandoc118
Customer Service H. – Cigar Smokes Rep

Thanks for your feedback. We will send you a private message addressing your concern.

Isnela Solis.

Thumbnail of user hamzaa53
1 review
0 helpful votes
September 6th, 2020

I orderes 300 dollar worth cigars from cigarsmokes. They clearly mentioned they will delivered to UK. They send me cuban cigars dry and damaged. They all were cracked, the box were dusty. Cigars are meant to be kept in humid conditions and they were bone dry. These cigars are useless and can not be restored.
They promised me compensation a month but even failed to do deliver that.
They sometimes use tactics telling you they added points to your account. Stay away from it. This is a trap for you to spend money to buy MORE DAMAGED GOODS. In top of that my cigar box seals were broken
1) broken seal on box
2) dry damaged cigars. There was dust in the box
3) fake compensation.

Tip for consumers:
just avoid this.
You will be wasting hundreds of dollar/ pounds/ euro on the following
1) broken seal on box
2) dry damaged cigars. There was dust in the box
3) fake compensation.

Products used:
1 box of montecristo no.2
1 box of partagas D series

Service
Value
Shipping
Returns
Quality
Thumbnail of user orlandoc118
Customer Service H. – Cigar Smokes Rep

Thanks for your feedback. We will send you a private message addressing your concern.

Isnela Solis.

Thumbnail of user ilyae7
1 review
0 helpful votes
April 7th, 2024
Verified site experience
Reason I chose this business:

There is inexpensive delivery to Israel

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From the business

CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.

Company Representative

Thumbnail of user igory14
Orlando C.

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