• Classmates

Classmates

Overview

Classmates has a rating of 1.33 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Classmates most frequently mention credit card, customer service, and automatic renewal problems. Classmates ranks 566th among Social Network sites.

  • Service
    59
  • Value
    58

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 7.5%
Positive
3
Neutral
0
Negative
37
7
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I was forced to cancel the credit card and open a different card to get the billing to stop.
  • They are horrible and try nothing to help the situation.So very bad customer service and horrible site
How would you rate Classmates?
Top Positive Review

“It's a risk but it does it came lol”

XOXOLauren H.
8/31/23

So I got a yearbook from here and let me tell you this was not my first choice after reading what people had been through on classmates so I looked at other places but this was the only one that had the yearbook that I wanted so I prayed to God that it would come in time for a gift that I am giving and it did! I am sooo happy with how it came out and that it came on time for my mom's birthday gift. If you are wanting to get a yearbook from here get one but I know for some people things go wrong but sometimes you have to take a chance and let me tell you I took a Big chance lol but it came and it's the right one so I am happy

Top Critical Review

“Deceptive Practices”

JOHN C.
1/25/24

Was notified by PayPal 1/11/24 $96 was paid out to Classmates. I called Classmates to cancel subscription and was told it would cancel 1/11/2026. I was told I was notified of the renewal and price increase which I have no record of. Reviewing the hundreds of complaints filed with The Better Business Bureau, Classmates has perfected the art of legal theft and should be avoided.

Reviews (160)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (20) customer service (19)
Thumbnail of user johnc11393
1 review
0 helpful votes
January 25th, 2024

Was notified by PayPal 1/11/24 $96 was paid out to Classmates. I called Classmates to cancel subscription and was told it would cancel 1/11/2026. I was told I was notified of the renewal and price increase which I have no record of. Reviewing the hundreds of complaints filed with The Better Business Bureau, Classmates has perfected the art of legal theft and should be avoided.

Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user eunicep37
1 review
1 helpful vote
January 2nd, 2024

They are a Scam and Fraudulant! Uncooperative and Rude. I was charged $96.00 on 12/07/2023 without my approval. They said that they renew every 4 years and one must let them know after automatically doing so to cancel before the next auto charge. Do not do business with this company they are not to be believed.

Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user oswaldom16
1 review
0 helpful votes
July 30th, 2023

Es buena práctica pero la verdad viene muy incompleta la actividad le hacen falta cosas en el esquemático al igual que la programación del video

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

We are sorry to hear you did not enjoy your experience with Classmates. Please reach out to our Member Care Team for further assistance with your concerns: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user steven.aguirre
1 review
0 helpful votes
February 15th, 2024

DO NOT SUBSCRIBE TO CLASSMATES.COM They will sneakily auto renew and if you attempt to request credit they will DENY YOU CREDIT! Unethical practice and poor customer service. YOU WILL REGRET SUBSCRIBING TO CLASSMATES.COM. Form a Facebook Group page for your class instead. Look at your CC Statement: PCH*Classmates.com *******900 US $60.00
DO NOT SUBSCRIBE TO CLASSMATES.COM - CREATE A FACEBOOK GROUP FOR YOUR CLASS INSTEAD

Tip for consumers:
DO NOT SUBSCRIBE TO CLASSMATES.COM They will sneakily auto renew and if you attempt to request credit they will DENY YOU CREDIT! Unethical practice and poor customer service. YOU WILL REGRET SUBSCRIBING TO CLASSMATES.COM . Form a Facebook Group page for your class instead. Look at your CC Statement: PCH*Classmates.com *******900 US $60.00
DO NOT SUBSCRIBE TO CLASSMATES.COM - CREATE A FACEBOOK GROUP FOR YOUR CLASS INSTEAD

Products used:
DO NOT SUBSCRIBE TO CLASSMATES.COM They will sneakily auto renew and if you attempt to request credit they will DENY YOU CREDIT! Unethical practice and poor customer service. YOU WILL REGRET SUBSCRIBING TO CLASSMATES.COM . Form a Facebook Group page for your class instead. Look at your CC Statement: PCH*Classmates.com *******900 US $60.00
DO NOT SUBSCRIBE TO CLASSMATES.COM - CREATE A FACEBOOK GROUP FOR YOUR CLASS INSTEAD

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user mikew2593
2 reviews
2 helpful votes
December 28th, 2023

Stoe 99 dollars from me without any notice. Charged me that much to renew and did not tell me of the pending charge. Did not get refund even though I asked for one. Crooked. NOt worth the robbery. I was dubious about spending 12 dollars a year to see my fat old classmates. Run away from these guys. Robbery

Tip for consumers:
Scm

Products used:
tried to cancel but no way Jose.

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user williame1076
1 review
9 helpful votes
September 14th, 2021

After subscribing, the names of people who "visited" me were blurred out. I reached out to customer service for assistance with this issue - they responded by giving me the option to cancel my subscription. I have managed many help desk/CSR operations and would have retrained/terminated anyone who provided this sub-standard level of service. Step-up Classmates with at least a modicum of service for subscribers.

Tip for consumers:
Do not depend on knowledgeable customer service if needed.

Service
Value
Thumbnail of user victoriap836
1 review
1 helpful vote
December 7th, 2023

Classmates business practice leaves a lot to be desired. Don't give them you credit card. They take your money and you have no way to get it back. Buyer beware.

Tip for consumers:
Got charged without permission. If you check the one year subscription it is for life. the only way I know to stop it is cancel the credit card.

Products used:
Classmates

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user patrickm2193
1 review
7 helpful votes
February 17th, 2023
Verified purchase

Classmates makes it unnecessarily difficult for friends and fellow students to find photos I've posted for them to see. It offers very little to users compared to other social media programs even though Classmates charges membership fees while others are free. And now users encounter numerous advertisements while using the Classmates app, so users pay to view ads! Prepare yourself to be disappointed!

Service
Value
Thumbnail of user laurenhoward1997
1 review
0 helpful votes
August 31st, 2023

So I got a yearbook from here and let me tell you this was not my first choice after reading what people had been through on classmates so I looked at other places but this was the only one that had the yearbook that I wanted so I prayed to God that it would come in time for a gift that I am giving and it did! I am sooo happy with how it came out and that it came on time for my mom's birthday gift. If you are wanting to get a yearbook from here get one but I know for some people things go wrong but sometimes you have to take a chance and let me tell you I took a Big chance lol but it came and it's the right one so I am happy

Products used:
I got a yearbook

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with Classmates, and we look forward to providing you with our services again in the future.

Thumbnail of user peggyb741
1 review
1 helpful vote
November 14th, 2023

When I first learned of this site, I was given a 'lifetime' membership. I understand things change, but there was no communication or exceptions. I have yet to return and my school had their 50th anniversary last Sept, which I did not attend.

Tip for consumers:
That 'lifetime' was based on some specific scale not shared with the clients, not their actual 'lifetime'. As this all transpired over 25 years ago, I do not have proof of purchase. And, when sent 'incentives' to view, it appears to be a scam to lure you to purchase to view when they said it was free. Very dissatisfied.

Products used:
The site while my subscription lasted, which was NOT my lifetime! And it was over 25 years ago, so I do not have proof of purchase.

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user mikep2106
1 review
3 helpful votes
August 20th, 2023

Oh friendly until they get your CC info then it's over. Obscure directions to cancel which leads you to a screen that they ask you to select auto renewal to cancel which you just selected auto renewal. These people are the low of the low. I have dealt with blatant thieves before, the only thing they are missing is a gun in your face. Please people avoid at all costs or join the herd trying to stop them from robbing you blind. As several others have stated in reviews now I go to bank and either stop payments at $35.00 per month or change account numbers to stop this nest of rodents Mike P Texas

Tip for consumers:
Avoid classmates at ALL costs

Products used:
No theirs

Service
Value
Thumbnail of user chrise913
Chris E. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user ray010557
1 review
1 helpful vote
November 15th, 2023

After numerous years I'm going on this site and reading about the classmates I finally decided to make the plunge and join their group with the $10.30 for 3 month subscription yes I agree to the agreement I did not know that I was agreeing to a automatic charge to my credit card monthly after I was recharged a second time of $21.30 I believe I called up the cancel took me forever to get somebody on the phone and finally I was told that they have no cancellation policy I was flabbergasted this is the second time in 2 weeks that this was done to me by classmates and also another website I put a complaint in through PayPal turns out that there's nothing they can do and I figured that before I put the complaint in but if anybody ever wants to try to get on to this site please do not ever sign up cuz it's the worst thing you'll ever do if you look at the reviews which I normally do but this time I didn't because I've been on it for off and on for years the site is only rated with one point star so as my title is scammed that's what I believe classmate thing it's a shame that people are out there trying to join this to connect with former classmates and these people found a way to rip you off please tell all your friends and anybody else never join this site I'm just glad I caught this mistake before it got too far I can't imagine how many other classmates out there have gone on and not even realize they're being charged
Thank you
Raymond Stanley

Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user sethdove21
1 review
1 helpful vote
November 2nd, 2023

This website is so bad, I want a refund even though I never bought anything. Everything is locked behind a paywall, plus this website is extremely useless, there's Instagram, Twitter, and other social media. I don't understand why people still use this. I hope you guys get sued

Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!

Thumbnail of user ddent948
1 review
1 helpful vote
July 15th, 2023

The people who've viewed my Classmates profile are people who were at my schools at the same time. Which is fine. But now it's just stopped at a certain amount of visitors and that's it. Yet there are people who's profile say's they've had 400 views. How is that possible?

Thumbnail of user glenne141
1 review
2 helpful votes
March 20th, 2022

I ordered a year book reprint for one that I had not originally purchased. Then I read all these bad reviews and felt I had just been taken for a bad ride. To my surprise within a few days i received a shipping notification and the book showed up at my northern home. I flew up there and inspected same and found that it was what I expected with quality commensurate with a reprint. Possibly they are trying to rebuild their reputation but I must be honest and call a spade a spade! Eveland from Cleveland.

Tip for consumers:
They did what they said.

Products used:
Yearbook reprint

Service
Value
Thumbnail of user cynthiad34
1 review
2 helpful votes
October 6th, 2023
Verified purchase

I did NOT sign up for automatic renewal. They said I did. They are liars. Watch yourself with this company.

Products used:
Membership

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user corneliush29
1 review
0 helpful votes
February 16th, 2022

North Syracuse High School in NORTH Syracuse, New York - IS NOT the same high school as North High School in Syracuse, New York! Read this a couple of time before you discard it. Your site has mixed up the 2 schools. Its annoying and one of the reasons I haven't subscribed... Respectfully, Cornelius C. Hayes, Jr. North Syracuse High School class of 1957.

Thumbnail of user barbk117
1 review
1 helpful vote
March 27th, 2022

I signed up for a lifetime membership with Classmates.com a few years ago. I didn't log onto the site often but they occasionally sent me notices by e-mail regarding classmates who had visited my site. I just recently checked in with the site and found a note from a good friend written to me back in 2019! I hadn't received any notification regarding that note, so it went unanswered until now, 2+ years later! With all of the notices I've received, I wish they had notified me of that one! My other issue is the constant requests for me to "upgrade" my account at additional cost so that I can communicate with fellow classmates! A lifetime membership should not incur additional costs to use the site. I hope that Classmates.com will take note of their many less than satisfied customers! It could be a great site if they make some needed improvements-it's a good concept! Thanks!

Tip for consumers:
Check in with Classmates.com on a regular basis to see if you have been contacted by a friend!

Thumbnail of user kayb596
1 review
1 helpful vote
November 14th, 2023

I got on Classmates years ago but always just used the free version. It wasn't very useful. They were always sending me emails about people who were not in my class and most I had never heard of. I never signed up for any payment option. Then one day I got a notice from PayPal that they had paid $96 to Classmates! I contacted PayPal and they said it was a recurring charge that I had signed up for. I had not! PayPal was not very helpful. They said there was nothing they could do until they contacted Classmates. I called my credit card company and they credited my account immediately and sent me a new card with different numbers. I have cancelled my Classmates account. I would like to cancel my PayPal account but they won't let me because they consider this an "open claim". This all happened six months ago. They said they can't close it until they hear back from Classmates!

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user kittieslovebubblegum955
1 review
1 helpful vote
April 10th, 2023

Claims you can find classmates you potentially know but then hide them behind a paywall. It's impossible to find anyone.

Thumbnail of user rdl6
2 reviews
7 helpful votes
January 17th, 2023

I ordered a yearbook for my husband's NYC-based high school and was sent one from California. When I tried to get a refund for THEIR mistake, they refused! They are not reputable and have scammed far too many individuals! I should have researched Classmates.com BEFORE doing business with them. There are tons of complaints about them online! 'CROOKS & SCAMMERS are we, Classmates.com'... should be their tagline!

Tip for consumers:
STEER CLEAR OF THEM! CLASSMATES.COM ARE SCAMMERS AND CROOKS WHO WILL TAKE YOUR MONEY FOR PURCHASES YOU DID NOT MAKE AND THEN REFUSE TO REFUND YOU!

Products used:
Purchased a yearbook but they sent me the WRONG one!

Service
Value
Thumbnail of user j.c.palmer
1 review
4 helpful votes
September 13th, 2023

When my account automatically renewed in 2021, I called to cancel it. Much to my surprise, they auto renewed it again, today, in 2023. The renewal notice went to an email address that I no longer use, so I didn't find out about the renewal until it showed up in my PayPal account. I called Classmates today, the same day that the renewal went through, but they are refusing to refund my money and claim that they have no record of a prior cancellation. I have not used Classmates since I cancelled my membership in 2021.

Service
Value
Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user alanw1069
1 review
2 helpful votes
October 12th, 2023

I signed up for services, introductory rate. They say it's automatic renewal and I was told. I wasn't. Then they double billed me claiming I signed up under 2 different email. I didn't They refused to credit the double billing. Furthermore, they notify me of contacts from people from different classes. I'm overwhelmed with notifications. Then they say, I contacted myself.

Thumbnail of user lynneg99
Lynne G. – Classmates Rep

Thank you for taking the time to provide this review. Please visit https://help.classmates.com/hc/en-us/articles/15833429432461-What-is-the-Classmates-com-Refund-Policy- to review information regarding automatic renewal. If you believe you have been charged in error please reach out to our support team so we can look into this further for you: https://help.classmates.com/hc/en-us/requests/new

Thumbnail of user donf417
0 reviews
10 helpful votes
January 11th, 2022

Classmates is like the Roach Motel... you can check in but you can never check out. I have requested cancellation of my subscription several times... they make dealing with them so difficult... run around, run around, run around. They won't let you change anything unless you can give them the last 4 digits of the credit card you used to set up the account decades ago! Finally, I went to my bank credit card to block them from billing me again. Dreadful service.

Thumbnail of user lydiam252
1 review
5 helpful votes
March 29th, 2022
Verified purchase

I didn't even know I was still on their website. They charged me today, I got right to PayPal and now I still can't get my money back. Auto pay, thats how they are ripping off people! I said they sent me an email OK they send emails every day who the hell reads every one of them. The only reason I gave one star is because I can just submit it without putting one on
Thier rule is take the money and don't resfund ever

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Join Classmates.com for Free! Reconnect with high school friends, browse the biggest database of online yearbooks and/or plan high school reunions.

Company Representative

Thumbnail of user lynneg99
Lynne G.
Typically responds within 17 days

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1.3
160 reviews
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