Clera Windows + Doors

The windows look great and the installer Shane, despite being on his own for the most part, was able to complete the job well. He was very knowledgeable and competent in his trade. Must have been a difficult job to complete all 10 windows, incl. 3 very large windows, yet he did the project in just under 3 days. The house was kept clean, inside and out.

Honest and timely communication from the rep re: 2nd delay of the projected installation date would have been much appreciated. Had to keep reaching out for an update and received contradictory answers every time. Made the experience quite unpleasant. Hoping the windows will last as long as the rep says they would and that the company warranty will hold its promise, because trust got questionable after the whole experience with the rep.

Our experIence with Clera Windows was horrible to say the least! It took months to get our windows installed and we were told a much shorter time frame. I followed up several times. Then there was only one installer instead of a team of installers as we were told installing all 9 windows. We have followed up with Clera many times and we're treated with such unprofessionalism and disrespect. No quality control
Of windows either. Look at what they installed

The installation took longer than expected but the final result was very good. I think the windows look really good in my house. Easy to open, clean look and the trim was done very well. Other than some dust, which is inevitable, the crew did a great job cleaning up when they where done.

We recently had some cottage windows replaced by Clera Windows and Doors, arranged through Kevin. The panorama windows installed by Shane are stunning. Shane's meticulous, precise craftsmanship is simply awesome. By reusing the original interior wood trim which was installed by our father 50 years ago, Shane retained family heritage & created a seamless transition between old and new. The exterior flashing on the 12 windows is expertly finished. Honestly we go outside and stare up at the windows marveling at the neatness and clean lines of Shane's work. We consider ourselves extremely fortunate to have had an installer of Shane's calibre. Professional, friendly, taking pride in his work. We would recommend Shane with absolutely no hesitation to anyone & everyone wanting to have windows installed.

I've had my windows replaced plus added a Bay Window which is the problem right now cause it's plastic frame is cracking. We've had it repaired with some type of hiding compound by the representative but the job did not last. I've been trying to get a replacement but it's been way before November 2019 and still waiting. That is on top of waiting for a rep to call and more. This issue has been ongoing since early 2019. Not very happy.
I would think twice to refer this company.

We just had our front door replaced and couldn't be happier! From the start of the process, Terry was there to help and guide us. Terry was very professional and was always available to answer our (many) questions. Terry sent us updates right up until installation! The installer, Paul, was very knowledgable, professional and he left the job site very clean. We were very impressed with our entire Clera experience. Would highly recommend!

I do not recommend Clera windows and doors.

While the actual team that did the installation of 2 doors and 2 windows in February was great, the products I received were either wrong, faulty or not delivered at all.
If you're looking for a door and/or window contractor, I xrecommend not choosing Clera - they do not complete the job they're hired to do.

We've worked with Terry Blondin and his team twice over the span of 6 years (5 second story windows and a bay window/ front door on the main floor). We were extremely impressed with the product quality, the professionalism of the installation teams, and Terry's commitment to ensuring that we were happy with the results. Terry is personable and professional, and makes himself available for troubleshooting and questions. We would recommend this company to anyone looking for great quality and service.

First off the door installers said they would show up at 11am but arrived at 830pm. I wanted two storms doors each with a different design front n back of house. What happen was they mixed the measurements up and installed wrong doors at the front n back. By this time it was 11 pm and told them to call me tomorrow to get the mess sorted out. The next day no call by the tech or reply from a email sent. When it involved the deposit they replied right away. Do not recommend.

Windows did not arrive as scheduled, installation delayed due to installer being on vacation. Once installed one window was cracked, and replaced 3 days later, and windows were dirty.
Salesman Eugene was very friendly and accommodating at time of purchase but when problems arose, he has not returned our calls. I only hope that in the future when there is a serious problem with any of the windows that the company lives up to its warranty. I would not recommend this company. The transaction should not stop once the money has been paid.

Great company to use. I've used them twice now; one for my patio door installation and the second for replacing windows in my house. The salesperson was kind and easy to contact and the installers were respectful and did a great job. We're very happy with the results and would recommend Clera to anyone who wants windows and doors replaced.

I am writing this review to let other people know what kind people we are dealing with. My front window was I stalled looked great but every time it rained it would leak it ruin my dry wall. I called Gary Gainham Branch Manager he was no help but they sent one of there installers but he wanted 300 dollars to fix problem l paid him. But the next time it rained it leak again. Now I have been getting the runaround. Ron the installer wants another 300 dollars to come back to try again. They must think l am crazy.

We had 13 Windows purchased and installed in September 2021 and Patio door and Front door installed April 2023. Very happy with the products and installation.Also a shout out to Rita Customer Service at Clera Windows and Doors...she was able to send us the information about the warranties inregards to our windows and doors. Thank you Rita.

After a thorough review of multiple companies and meeting with at least 7 different representatives, we decided to go ahead with Clera Windows & Doors.

My experience with the sales agent has been mixed at best, but I would like to call out the service manager Rita Adamopoulos who has been phenomenal and has always gone beyond the call of duty.

Rita has always been prompt when I have reached out to her and was able to expedite the process for me on more than a couple of occasions. I highly recommend Clera Windows & Doors to anyone who is in market to replace/update their windows and doors. Their service team led by Rita is the x-factor when comparing this company to their competitors.

Eric DeBono and his installers from Brantford ON. Are top notch professionals. The whole process from first encounter to install day was seamless, the installers were so professional making sure that they covered up our floors and cleaned everything up behind them and were meticulous about every finishing detail! We are so happy with the way the door turned out

Rita The Service Manager is the best thing at this company over the top helpful!
Customer beware - PLEASE make sure you ask your salesperson if this is the first time they are using a specific crew. If it is RUN! Save yourself the headache of amateurs wrecking your home then having to fight for months for the company to pay for /deal with the damage caused by the crew that they hired to represent them.
They are getting 3 Stars - ONLY because of Rita - and the second crew they sent in to completely redo the job. The windows are lovely - but the months it took this company to get it right... wasn't worth it.

Eric Tony DeBono and his team from Brantford Clera Windows and Doors were amazing from start to finish. He gave us a detailed quote and listened to exactly what we wanted done for each window and door. He made suggests where appropriate and they were appreciated. After the installation, they cleaned up thoroughly which I was very impressed with. We've had the windows for approximately 2 months and haven't had a single issue. I highly recommend them!

Who knew this was for real? A couple of handle cranks for casement windows installed in 2009 broke so I contacted Rita in customer service who sent me replacements. None of the usual warranty hassles that one gets from other companies. Clera's an outstanding example of the way companies should behave.

CHOOSE SOMEWHERE ELSE
Once the job is complete, don't expect to be able to reach Clera for anything; you will be frustrated by the unresponsiveness, the pushback, and the lack of accountability.

GO TO A COMPANY WITH A REPUTATION FOR QUALITY INSTALLATION.
Whether booking Clera Windows and Doors works out for you or not, will depend entirely on who they get to install the product for you. The product itself seems to be on-par (and not beyond) what you are expecting when you are looking to replace your windows. DO NOT BUY THEIR DOORS – they won't stand behind them for any reason. They don't manufacture them, and they won't help you resolve any issue if they go wrong.

What good is a 'quality product with a long warranty', if you will never be able to get your work warrantied, or claim heard?

THE JOB I RECEIVED:
Most promises were also not kept.
Work was promised to begin in October 2022, and didn't begin until March/April of 2023
Work was promised to be done by a specific team of installers who were named and preferred, I instead received a pair of individuals who were abrasive, worked extremely dirty, didn't measure almost anything, and didn't always appear to be willing to do the job that they were there to do. Not everyone who does a job got an A while they were learning… these guys were D-class all the way.
A promise to facilitate participation in the government's clean energy grant (which would have nearly cut the cost in half) was simply not done. By the time I realized it, and tried to get the associated audit done myself, it was too late.
All blinds and drapery were promised to fit at the end of the job, as they were mounted prior to the job. Instead, NO blinds or drapery fit at the end of the job.
Nearly all interior trim is made up of off-cuts and un-leveled sections, resulting in varying thicknesses and levels all around.
Screens appear to be very delicate, tearing at the whisper of weather.
Doors and latches didn't line up at job completion.
The installer aggressively rushed the installation, destroyed walls in the process, and installed all windows from the inside only, and without measuring inside and out, as they stated they would. So centering, and proper fitment is a big question mark.
No exterior trim is included, it's just caulking everywhere and some of it is already failing both inside and out, just 6 months later.
Promises to return to finish jobs, and make repairs were simply abandoned.

I managed to get a slight reduction in the overall cost, but it was far from what they should have offered for the stress, months where I was unable to reinstall blinds, and resulting product. I've had to become a sliding door installer, a front door installer, and a window-trim expert just to finish the jobs and fix the issues that were left behind.

I didn't put 10s of thousands aside to spend on aggravation.
Go anywhere else…. Your chances will be better if they pride themselves on installation.

Mike our sales rep was awesome to deal with - quick at replying and thorough in his explanations. The spray foam insulation made a huge difference. Thank you!

We had all of the windows in our house replaced by Clera Windows and Doors. The new windows look beautiful, are easy to remove the screens and easy to clean the casement windows from inside, which is really convenient on the second floor. We are happy with the look and operation of the windows. We have noticed that we hear less road noise and have eliminated the draft we felt from our old windows. Kevin was very professional and quick to respond throughout the process and we felt that he was selling us something that he believed in. Juri was our installer. He and his helper were very polite and respectful, they protected our floors, cleaned up after themselves and left us with a beautiful finished product.
We are thrilled with the purchase of these windows and how they look.

An excellent site providing quality SMM services. Employees from the company provide a service to develop your business account. I have a company that sells plastic windows and doors. Couldn't bring the ad to a decent level. After contacting Top4smm, the number of clients has increased several times. Thanks guys for a good job.

Have heard a lot of concerns from friends and family members along with neighbors about clera's "warranty" so i would suggest doing some research before you buy. Also other sites like homestars appear to only print glowing perfect reviews, so take them with a giant grain of salt. ( hope Clera is paying them well) Seems Clera always trys and say poor reviews must be fake and they can never seem to find the names of poor reviews in their "data base"