ClockParts.com

Just bought the mini quartz pendulum movement and it runs 4+ hours slow. The movement shows a Final Adjustment feature on the back. However, buyer beware! Their is no working speed adjustment option on this movement!
Waist of money. Amazon has replacement for 1/3 rd the cost.
Stupid me for not checking first! And... Amazon has a 100% return policy. Clockparts.com does not.

I had initially provided a negative review based on first shipment of the parts. However, I notified clockworks.com about my review and they immediately responded... on a holiday (1/1/21). They shipped out a couple of replacement parts for the parts I mentioned would not work and added a free hangar component.

Overall, they were very responsive, communicated multiple times to keep me in the loop and shipped the replacement parts for free. Thanks for a great followup experience!

I ordered a replacement part for our clock. Over $100. It was packed poorly and the plastic encasement was chipped. The chime sounds terribly unpleasant and garbled. They told me all sales are final. They do not care if you're unhappy with the quality of their overpriced products. I thought it would be best to order from them over Amazon but NO. You can make returns through Amazon. Out $110. Disappointing

I tried multiple times to speak to and/or email with customer service at this place and they refused to accept phone calls or reply to emails about a product that was destroyed because of shipping (Fedex). Their product was delivered and placed behind our garaged vehicle wheels without notification to us (we were home when it was delivered) and when we left home, it was obviously crushed. They refuse to answer my calls and emails to even let me file a claim with Fedex.

Ordered parts 2 weeks later nothing. Order says "processing". Sent multiple emails and got incoherent copy and paste replies. Emails are a complete waste of time. Calling is equally useless. Filing a charge back with my bank tonight.

I ordered a clock and received the wrong one. Emailed numerous times and no answer. Finally spoke to a guy named Javier who acknowledged the error and said he would contact the shipping department and tell them to ship the correct clock to me. Javier actually gave me his personal cell phone number in case I had a problem. Two weeks went by and no clock. Called Javier again and the call went immediately to voice mail. Kept trying to call this number for over two weeks and finally connected with Javier. He once again said he would have the shipping department send me the correct clock. Two more weeks and no clock. Same story when trying to contact Javier. This clock was purchased for a parochial school. The clock cost $53.00. I plan to contact the California BBC and any other rating website to leave an unfavorable review.

Missing parts. Missing instructions. Contacted customer support four times via email and once via webform with no response for over two weeks.

The battery motor I received is now working in my clock. However, the hands I had did not work with the motor and so I ordered hands from Clock Parts and they arrived promptly but were too big. Even though they could be cut down, they were still too big. I couldn't find a phone number for the company so sent two emails. They do not answer. I finally found the perfect hands to work with the motor on Amazon and got the clock working. The hands I purchased on Amazon were also half the price of the ones on Clock parts that were put in the trash. Poor customer service and no refunds.

You cannot give minus stars otherwise I would!
Clockparts.com is a complete rip off and a total scam. I myself, like many other people who have reviewed on Google and Sitejabber.com, paid money to receive exactly nothing from this company. Allegedly in Culver City, California, this innocuous business website features a kindly old grandfather-like chap in its simply-explained videos which show you how to disassemble and reassemble clocks. It's just that he doesn't really exist! Whoever answers the phone will tell you "he died".
Bottom line: You receive absolutely nothing but they take your money, stop calling you stop emailing you and tell you that the USPS has lost it, because they picked it up, it has a label and a tracking number and therefore it must really be in the mail. It is not! Oh how they lie! (Notice the multitude of reviews like this on Google and Sitejabber!)
I bought the same exact clock parts I ordered for $46 from this rip off company from Amazon for $16!

We found what we thought was the perfect clock, electrical with a back-up battery and auto-time changer. We ordered it, but that is NOT what we got. We notified the company by email, because there is no other way to contact them (which should have been our first clue) and they sent us another clock, instructing us to not return the first clock yet. Upon receiving the 2nd clock, it was the identical erroneous model as the first clock, only in different colors. We again emailed the company and they advised that their shipping department would send us shipping label. We never got it, nor have we heard a word back from the company. So here we sit with TWO $5 cheap plastic clocks, one of which was broken when we received it and having to pursue this dishonest company by other means to get our $73 back!

BEWARE! Their products are super cheap, not what they advertise, and can't even hold up to shipping! Unable to show picture of 2nd clock with the second-hand broken off because we've already packed both clocks in their boxes. VERY CHEAP PRODUCTS.

I wish I had read these reviews before ordering from them. They sent the wrong movement. They asked for pictures which I sent to confirm and they said the correct item was sent although the pictures clearly proved otherwise then nothing. No responses to my emails and they do not accept phone calls.

I like this sight and I will promise you I will show next Time. For now I am just reviewed all what you have just for information.

I am stuck with a useless pendulum that is too large. I tried to exchange it but they won't even answer my emails or phone calls. I will never buy from them again.

I bought a "made in USA " electric motor that was priced higher than the competition. I wanted to do my part for USA manufacturers. Well it did not work. In fact nothing happened no movement of any kind. So I emailed. No response SO I emailed again. No response. And a third time. Same story. So I called the 800 number and the recording says to email them and they will get back to you i a few hours.
Well several days of this and reported it to my credit card company. And hope I can get some resolution through them.
AVOID THIS COMPANY

I purchased a replacement pendulum clock movement which was shipped and correctly fit the clock face. But
The clock didn't hang correctly because wall hang mount ( which cost extra) was designed poorly. As designed the pendulum would not move because it was pinned to the wall by the clock mechanism/ hanger.
After a couple of phone calls to tech support the solution was for buyer to shim the clock mechanism so that the bottom of the clock mechanism was same thickness as the overly thick wall hanger.
Really... that's the solution? All sales final so...
Suggest buyers choose a different vendor.

I unfortunately dealt with Clock Parts for replacement mechanism for my Howard Miller clock. I watched the video, and took measurements as directed. I tried calling the company to make sure there were no additional issues, however the answering machine message only told me to look at the video. The clock parts came and unlike what was suggested in their promo material the parts were clearly stamped Meade in China. If I wanted Chinese parts I would have ordered off of Amazon at 1/4 the price. In any event I installed the parts only to find out that the hand from my original clock were not compatible with the movement I was shipped. I then tried to return the parts, and was told they don't accept returns for non defective parts, but in my case they would accept the return with a 20% restocking fee. I had to mail the parts back with a a restocking number on the outside of the package, and a USPS tracking number. I was required to e mail them when the parts arrived at their facility. All this was done, and as I look at my credit card statement today, 30 days after the parts arrived at their facility I did not receive the promised credit. I have since voided the charge on my credit card, but I can say without hesitation this is the WORST company I have EVER dealt with. Do not under any circumstances order from these people!

I purchased an electric movement. With shipping (way to high for one movement) it came to just under $50. My movement was DOA. I tried almost daily for 2 weeks to contact them about getting it returned and getting a working movement, and several times since over the next 6 weeks. Every call put me straight to hold and after 30 minutes the call would drop. Hitting 0 when calling sends you to a 3rd party call center that puts you back into hold. Calling any of the direct numbers sends you to voice mail never to be returned. Messages sent through their web "Contact Us" messenger as well as emails sent directly to the departments are simply ignored. DO NOT MY ANY MEANS SPEND A SINGLE NICKLE WITH THIS COMPANY! The only things that I can say went right is that it shipped fairly fast and was packed well.

I found the videos on their website helpful in choosing which parts I needed, but right after I pressed "checkout" I noticed the "All Sales Final" dialogue on the side. Then I noticed they charged me $10.95 to ship a small quartz movement that must only weigh an ounce or two. Shipping is via USPS so the cost to ship is mostly inflated profit for the merchant.

I tried to contact them but there is no response.

It seems a very poor way to run a business. I wish I had shopped somewhere else.

Gave measurements and they sent wrong part. Sent info to them and they responded slowly. Sent info they requested and they never have responded. You needed to find another supplier. Don't do business with Clockparts

12 days after ordering, and EIGHT DAYS AFTER THEY CLAIMED THAT THE USPS HAD PICKED UP THE SHIPMENT, there is no evidence of any shipment. Three days after I cancelled and demanded a refund, there has been no response of any kind.

Really badly designed web site led me to order a part I needed to repair a customers wall clock. Then when the order arrived I learned that some of the pieces in the photos - specifically the hanger piece to hang the wall clock - is OPTIONAL. Attempting to reorder I got socked for a $6.00 s&h for a $2.90 a half-ounce piece of metal that could be dropped in an envelope and mailed for.50 cents.

Terrible customer service (email only, wait for days and hope you get a response).

A company that is more focused on the legalese that is the multitude of fine print points and a total lack of customer focus all yields a poor customer experience.

If this company focused on their web design as much as they do on their fine print they could avoid a lot of misunderstandings for the customer. But that's not their focus. Their focus is on nickel and diming their customers. Too bad because they just don't get the basic premis that if you focus on your customers the profits will follow.

And I am obviously not the only one who feels this way as evidenced by their overall poor, sub-two-star rating on this site.

In order number ******* I ordered and paid $29.99 for a so-called DIY Clock Software program which is supposed to provide a means of importing a graphic image onto a clock face with your choice of several dials to superimpose over it. Then you print it out and use it to make custom clocks for gifts, etc. The software was shipped on a generic CD with no label, came with no instructions at all, printed or soft-copy, and no install file. I do have some computer experience so I found the simple application file and clicked on it. Up came several screens at the same time with very limited manipulation capabilities and nothing to help you understand what to do, etc. I finally played around with it until I was able to import some clipart files to experiment with. You cannot reduce or enlarge the image to make it fit within the dial. You cannot round off the edges (corners) of the image to make it symmetrical with a round clock dial. If you want it reduced you have to first make a copy and try reducing it with some third party graphics software, and you can only guess as to the necessary file attributes to make it fit. The software has no licensing capability, or anything. It is less than junk, and way over rated by the seller. But then again, what can one really expect for $29.99. I should have known better to start with. In a previous order (number *******), I ordered (1) clock movement (Item #MVTQCP14) at $49.95 and one heavy duty pendulum movement, (Item #PHDPDK4) at $108.99 for conversion of a grandmother clock from mechanical to electric. I later found out that the exact same RHYTHM quad chime movement (which, by the way, is made in China) is sold on eBay under the model number for $62.77 (that's $46.22 less). The Pendulum drive was $49.95 and comes with an unenclosed 3" pm speaker. I found the same unit on eBay for $19.95 under the item number MPD-80. Exact Same Unit! I would check around before I ordered anything from these people. I definately will not be ordering anything else from them. And there is no need to call them because it is clearly printed on the invoice: ALL SALES ARE FINAL. Of course any defective item will be replaced.
(Steve Yandle - Durham, NC)