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    CodeCanyon

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Trustpilot
2.1 / 5
Corporate Values

Overview

CodeCanyon has a consumer rating of 1.62 stars from 39 reviews indicating that most customers are generally dissatisfied with their purchases. CodeCanyon ranks 24th among Script sites.

  • Service
    9
  • Value
    9
  • Shipping
    6
  • Returns
    9
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No reply, no customer service, never heard back from them.
  • After waiting 2 weeks, I asked envato for a refund.
How would you rate CodeCanyon?
Top Positive Review

“Bought plugin and the support is amazing”

Anthony D.
2/25/19

The plugin I bought is going really well (filetrip). Every time I had a technical issue, I got quick support and they fix my problem. I recommend buying from them for sure.

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Top Critical Review

“They remove negative reviews and don't give refunds”

Raymond P.
12/21/20

If you post a negative review of a plugin, you'll probably never see that review again. They just don't post it. And if you ever need a refund for a bad plugin, too bad, you won't get it. The plugins on CodeCanyon may seem like a good deal, but when only 1 out of 3 ends up being usable, you wind up spending more money than you would have buying from reputable sources that have fair money-back guarantees.

See critical reviews

Reviews (39)

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Reviews that mention popular keywords

customer service (4) refund (12)
anthonyd267
1 review
1 helpful vote
February 25th, 2019

The plugin I bought is going really well (filetrip). Every time I had a technical issue, I got quick support and they fix my problem. I recommend buying from them for sure.

daniels195
1 review
3 helpful votes
February 19th, 2016

Hello not happy, seems to me like this site is a SCAM i have had issues with almost every item i brought and now they are even removing the items i brought from the site so now the items i brought that they have now removed do not work either.

Why would my purchase items stop working on my servers the min that codecanyon removes them from the market SCAM!

Now i buy a form builder for wordpress with support i paid for and get zero support so i comment in the plugin comments section and i get a reply "Please send this to our support tab" WTF I DID SEND IT TO YOUR $#*!ING SUPPORT did i get a reply HELL NO.

Seems like false advertising with scam products that 50/50 may or may not work but will support give you any support $#*! no just waste your time!

When you have wasted as much money on $#*! as i have and they dont even work or get removed and then dont work you would be as $#*!ing pissed off as i am DO NOT BUY FROM THIS SITE unless you dont mind wasting money and waiting upto 12months for a reply to any support questions.

Tip for consumers:
Buy a coding dvd learn how to code php or wordpress yourself!!!

Service
Value
Shipping
Returns
Quality
antoniol18
3 reviews
5 helpful votes
May 8th, 2015

I purchased the Avada theme and its the best thing for wordpress developers. It is highly customizable and comes with loads of options.

Tip for consumers:
Sleek design and highly customizable

Service
Value
Shipping
Returns
Quality
richardm125
2 reviews
9 helpful votes
September 16th, 2015

OK. Look. Its a marketplace. They don't own what you are buying. But what they do is provide a mechanism for script writers to sell their stuff, and for people wanting them to buy them.

Has every script ive bought been perfect? Heck no. But Codecanyon.net handles issues with care and common sense, without some referring you to some "suck it up buttercup" fine print.

I always feel confident spending my money there knowing i will get value, support and should something go wrong, reasonable considerate customer service.

smecsec
4 reviews
15 helpful votes
August 2nd, 2016

Codecanyon feed lot of freelance workers into a real time manner. Not only one time effort to any freelance workers. It's a great platforms for all (including start ups to big company) depends on codecanyon for their growth. Definitely codecanyon (envato site is trust worthy site for all).
Cheers...

tahsinh
1 review
0 helpful votes
June 26th, 2016

This review for a item on CodeCanyon. There are many stock notification system for woocommerce. But this plugin comes up with all features. You can send product updates by email, mobile & desktop push notification, instant SMS. You can send scheduled message on daily, weekly, monthly. It has 26 different messaging libraries integrated with. Everything is fully configurable. You can use your custom notification template in admin panel. You will notified for low stock product, back in stock product, product sale. You can enable disable each option. There detail report on stock both in tabular and graphical. You can export data. Hence, it has a combination of every option we need to increase our product sale. Here you will see the product: http://codecanyon.net/item/woocommerce-stock-notification-builder-sends-desktop-mobile-email-notifications/15688411

Tip for consumers:
Please see the product here: http://codecanyon.net/item/woocommerce-stock-notification-builder-sends-desktop-mobile-email-notifications/15688411

Service
Value
Shipping
Returns
Quality
raymondp233
1 review
1 helpful vote
December 21st, 2020

If you post a negative review of a plugin, you'll probably never see that review again. They just don't post it. And if you ever need a refund for a bad plugin, too bad, you won't get it. The plugins on CodeCanyon may seem like a good deal, but when only 1 out of 3 ends up being usable, you wind up spending more money than you would have buying from reputable sources that have fair money-back guarantees.

andrewl33
3 reviews
7 helpful votes
September 23rd, 2013

I'm a amateur web developer and I discovered codecanyon.net which is also part of the same marketplace as themeforest.net, videohive.net, etc. They have all kinds of scripts and apps that one can download and use and I highly recommend it for anyone (especially if you're not quite ready, like me, for developing everything from scratch). The prices seem reasonable, I wouldn't really know because this is the first such site i've found. If anyone out there has other sites that they know of i'd appreciate hearing about them, but this codecanyon.net site really suited me well. The service I got was excellent and the site itself was easy to navigate for a first time visitor.

johnb4991
1 review
1 helpful vote
June 4th, 2020

I bought a plugin that didn't work with my WP theme so I asked for a refund and heard nothing for a week so I took it up with Paypal. Eventually Envato (CodeCanyon) contacted me and said they'd suspended my account (I have other plugins with them) until I dropped the case with Paypal. Eventually, they gave me a credit note fr the amount. I wanted a refund. Will not buy from them again.

andrzejm9
1 review
0 helpful votes
January 5th, 2020

They sell unfinished, bugged, broken software. Customer service is tragic. They remove unfavourable opinions about bad software without any reason.

grantm144
1 review
0 helpful votes
October 14th, 2020

Avoid spending money with these cretins at all costs! They are bad news. I purchased a page loader plugin *Page Loader by Bonfire Themes. It was buggy on my theme (Divi) and didn't work. Getting a refund is near impossible and they side with the author and not the purchaser. They deleted my questions from the support page and deleted my review to cover their tracks. Luckily I paid with Paypal so have some protection and I have filed a PP dispute of payment. When lodging the dispute the first thing that appears in Paypal from cash chasm:-) is they inform you that they will close your Cash Chasm account if you pursue a Paypal dispute (all good I won't be spending another cent with them). Buyer beware... Code Canyon aka Cash Chasm is a shady outfit who rip off consumers...

dannyp243
1 review
0 helpful votes
November 6th, 2021
Verified purchase

Codecanyon allows you to write reviews if it is 5 star only. If you give less than 5 stars although it is buggy code, they review your review. They delete the review and they hide the review button.
I purchase code packs and plugins from a seller called themesic. One year of support was completed, they couldn't fix the problem. Most of them are buggy. Anything for Perfex CRM, don't buy It will crash the whole system. I had to ask the Perfex team to fix the problem. Now they know the problem exist, I had to go legal fight to refund money. Now they block me from writing review. Don't know why.
These people sell buggy code and if you raise a question, then they block you. They have taken so much of my money.

Tip for consumers:
Simply don't buy from there considering they are Australian Company and they will help. Buy as gambling.

Products used:
Many products.

Service
Value
Shipping
Returns
Quality
amits153
1 review
0 helpful votes
May 11th, 2020

I have buy a plugin few days ago ( wo IMDb Automator but when iam try to support they are not respond and they are not refund my money..

dhirendram2
1 review
2 helpful votes
March 24th, 2020

They just remove 1-3 star reviews and keep 4-5 star reviews. This is really fooling users who read reviews before buy. I bought many items and 2 out of them are actually not working and have security issues, I gave rest all items 4-5 star and only these 2 items 1-3 stars.
4-5 star reviews are permanent and 1-3 star reviews are deleted.
How can we trust their reviews?

Tip for consumers:
Don't trust reviews, see the ratio of sales:reviews
Its very important as they delete low star reviews

Products used:
SmartStore - SMM Store Script

Service
Value
Returns
Quality
jamien71
3 reviews
4 helpful votes
January 28th, 2020

Have been a customer for the past 4 years and have purchased close to 40 items with all good reviews in exception to 5 unfavorable reviews. These 5 have since been deleted which lost my trust in this company and will no longer be purchasing any products from them.

Be careful when purchasing themes as many authors rarely do updates and when they do, they are simple basic updates just to make it look like they are updating for the current year but have done nothing in reality. I have one theme from 2016 which breaks when you try to add newer plugins due to incompatibilities. And codecanyon has the gall to list this same old broken theme as a "Top 10". What a joke!

If you are interested in a plugin or theme, be sure to read the comment section to get a good idea how responsive the author is or buyer complaints. No doubt they probably are deleting the bad comments now as well. Goodbye Codecanyon!

joepk4
1 review
0 helpful votes
February 13th, 2020

In the beginning all software was checked and you were sure to have quality. Latest year there are many not functional plugins, or partly functional, no quality checked. Negative reviews of products are deleted, although they were fully substantiated

nhatd1
1 review
1 helpful vote
September 26th, 2020

This source code on this website is dangerous and very bad. I buy and i can not install on my Ubuntu server. Wait support forever

danb976
1 review
0 helpful votes
April 6th, 2021

Many plugins are not what they promise or do not have enough quality. Some authors do not respond to you and invite you to pay a fee for support. When you write a negative review of the item, IT WILL BE DELETED IF I TELL YOU ANYTHING!
If you claim, they never give you back the money and if you claim through Paypal, THE ACCOUNT WILL BE DELETED. Be very careful with these scammers.

Service
Value
Shipping
Returns
Quality
nomanq
1 review
2 helpful votes
September 26th, 2019

I have bought a theme from Theme forest named Whizbiz. It is a poorly coded theme with worst support/. I bought the theme and paid the extended support also. How ever I found the support was poor.

I left 3 times review for that theme and each time they deleted my review just to make it more sale. If we are not allowed for putting in review why codecanyon put that option there? I even contacted them through mail but they did not get back to me. See screenshot of my review which they deleted

sandeeps88
1 review
1 helpful vote
June 24th, 2020

Worst place to buy code from is codecayon.net. As there is no regulations on what people say on the selling pages and what you get in once you buy it. It is literally biggest internet frauds in today's modern world. I purchased this shoppers flutter eCommerce app which says full eCommerce app but does not have a working shopping cart. And on top of that i ask the support team which is the developer - he says i never specified it had full eCommerce. Some one should tell me full eCommerce means a working shopping cart. Now i try to contact evanto they never reply.
https://codecanyon.net/item/shoppers-flutter-ecommerce-app-using-firebase/24930116

My evanto username - sandeep2194
Never buy anything from Evanto. #WorstBrandEverEvanto

kazia7
1 review
3 helpful votes
October 6th, 2018

I usually don't write negative review about company but this needs to be said as I want others to be careful. I bought a apps from CodeCanyon, and after I paid thorough their online shopping cart, immediately they locked my account out.

I did not know why but tried to contact them, sent 5 messages after spent two hours how to figure out and read all of their blogs, and long script. No reply, no customer service, never heard back from them. I tried to find their contact phone, nothing.

Very awful and terrible company so don't purchase anything from this site, just my humble opinion.

chrisb1133
1 review
1 helpful vote
July 23rd, 2019

I purchased a WordPress plugin from this site and extended support, after 30 days of trying to contact the author for support through the codecanyon website with no response I asked for a refund and they refused.
Pleas take a warning do not do business with this company unless you like losing money.

trutht14
1 review
2 helpful votes
June 26th, 2019

Its full of half cooked cakes,,
Most of the scripts are not even 1% professional.
Always look for an opensource alternative,
For production quality scripts, its a BIG NO,
May be you can use for reference etc.
There are several rude and cheating sellers over there and codecanyon or envato takes no action against them

marks1447
1 review
2 helpful votes
April 18th, 2019

This company is allowing people to sell their products and keep collecting money to find out that they don't even email you for support. Even though Codecanyon knows about it, they are still letting the users selling their products. This is fraud and it should be investigated and shutdown this website.

jankok
1 review
2 helpful votes
April 24th, 2019

Here's my review after years of being on this place. Some of the code I bought did not work. I only received a refund for a few of those items. The rest? They say I was not eligible. Whatever that means. It's good to be the supreme judge isn't it? You don't have any possible objections.

Furthermore they delete honest reviews about other plugins/themes. I would have not believed that if it did not happen to me. I suspect that probably authors can bribe them into doing that. What happened is that I was very dissatisfied with a plugin's support. Sneakily these plugin introduced some measures that limit the plugins functionality. I've wrote about this matter on the product page and have given them a negative rating for that. To my surprise no one wrote about it before in the last weeks since this was happening. Or that's what I thought. Shortly after leaving the bad review for this user it was removed and I have received a threatening email that I should not post defamatory content or my account will get suspended. There was not ONE defamatory word posted in my review. I was NOT being offensive in even one sentence.

It immediately became clear to me that this must have been the reason for a full 5.00 star rating on all the authors plugins. I've not seen this before. You don't get to see a full 5.00 rating often, let alone on all the three plugins. Could it be that the plugins are really that good and no single user complained about anything at all? Not really possible in this day and age is it? Even if you have the best code/support (which of course is not the case here). It became clear to me then they are intentionally removing all the negative reviews from others as well! Either they are being paid for that by the authors or the authors themselves are connected to the company in some way.

At the end of their (ENVATO THEMSELVES) threatening email they also said that my account will be removed shall my "behaviour" continue. Effectively they did tell me that if I share a review once again they will remove me from their place. What a sellout.

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