ConsumerAffairs

Reviews are most often not published, As their censorship departments is always on alert

Better if you don't waste your time so much, by writing on this non sensical platform

I post reviews all of the time except at ConsumerAffair.com. I used to but they never posted my reviews and I wondered why not?

After a little research I found out why not. They have two sides to their story. On the one hand, they tell consumers that they are there for "For life's important purchases" as if they are informing consumers about companies that they might be checking. And, yes, they do post reviews--good and bad. One would presume that they will give consumers valuable information so that they know which companies to patronize and which to stay away from but...

There is much more to the story. It works like this. They allow the companies who pay them to "resolve" the issues that they have with the consumers who have written the reviews. They also post affiliate links. Affiliate links are links to companies to which the posters are paid to send consumers via the links. In other words, a company wants to draw people to their websites. So, they pay other companies, like ConsumerAffairs, to post links which will lead shoppers to their sites. I realized this when I tried to look for Home Depot. There was no search function. I could not search for Home Depot and many of the "accredited companies" had "learn more" links that gave information then used another link to ask for my contact information to assist the companies in question to get in touch with me. That's sales, not honest reviews.

There's more. Some of the unaccredited companies only have reviews. Other companies have "Author Reviews". That is, the contributing editor of the section, I chose "Find the Best Bathroom Remodeling Contractors", touts the features and benefits of the company in question. So, I presume they have also paid ConsumerAffairs. After all, the author reviews don't give pros and cons, only pros. I also presume that the companies that are not written about did not pay. Those are the honest reviews--yes, they do have a few. They allow you to look at ratings from 5 stars to 1 star. That's good. There is some use for ConsumerAffairs.

At the bottom left of the page is a button/link that says "Want your company to be on this guide?" So, of course, I clicked on the button. Here I was brought to the page for companies. It stated "Millions of shoppers use ConsumerAffairs.com each month to research purchases and leave reviews. Our platform provides you with a complete solution to engaging with and managing these reviews, all while getting you high-quality prospects." So, they stated that they are slanting the reviews and giving sales leads to companies. They don't currently give details on the page. They have a contact form to fill out but they did use to give details. When they did, I screenshot them. Yes, I've been here before. Previously, they stated "ConsumerAffairs for brands is your complete solution for online reputation management". If you would like to see this for yourself, use the wayback machine. Go to December 2019. They went into great detail about how they help businesses.

Also, on the homepage you can click the "How it Works" button to see that they help businesses instead of consumers.

So, some of their reviews are genuine but most are paid advertisements. I don't write reviews there anymore. I write reviews here and on Trustpilot among others.

In August of 2020 I attempted to post a review of the deceptive practices of Spectrum mobile and a sales person who lied to me. This is the review that was not published: Had their internet service only for just over two years. The internet was slow and the price were constantly climbing. After a while, went two new companies wired my area and I went to them.

Just be for canceling one of their employees at the Temple, Texas tried to convince me to sign up with Spectrum Mobile and bring the new phones we have. He told me they would work no problem. What I knew, and have had confirmed is since Spectrum Mobile is on Verizon, a CDMA network, our T-Mobile phones, GSM would not work. He would happily sold two new phones for a nice commission.

This is a statement of fact.

I did try to post on a couple of companies, had an account with them. Yes the companies had negative feedback, wanted to help others out of the experiences I went through to avoid. The company itself put a hold on the reviews I posted. I waited and watched to see if it would post, what happened next, it didn't meet their guidelines. Why? I had written on other sites same review of those companies no problems. No vulgar, threatening of those sorts, just the truth.

I asked them to delete my account and information. They did, I told them they was biased company, they didn't say anything. It seems they get paid off companies if they want your review on there or not. I should have check on here Sitejabber first about them. I should have did screen shots of it also. Everyone on here explained it well by them in reviews and pictures. I don't trust them if you can't leave a honest review of good or bad experience, I had same reviews on BBB, Trustpilot no problems. They are fishy I say.

I would NOT recommend posting your consumer reviews and critiques on consumeraffairs.com. ALL of my posts that I submitted since 2018 regarding major businesses such as the US postal "service" and WellsFargo bank and hospitals in DC are STILL 'ON HOLD". They obviously DON'T want to publish the TRUTH!

I logged on to Consumer Affairs website to post a review for a dating site. I had a very bad experience and wanted to warn others to stay away. It took them several weeks to review it. I noticed it still hasn't been post so I logged into my account to check the status. Supposedly it "didn't meet their guidelines" for posting a review. They never let me know of the status and the site didn't say why they wouldn't post it. Seems like Consumer Affairs are siding with all the atrocious companies and don't really care about the consumer at all. What a joke.

Consumer Affairs had approximately 175 negative reviews about the home builder KB Home. Most of the reviews were atrocious for a period of ten tears. Then all of a sudden - new, five star reviews started to appear in 2015 - which seemed strange since there are still problems with houses I know of. I noticed recently that KB Home had become a paying member of Consumer Affairs - had not noticed that before - so if this has anything to do with the reviews suddenly turning positive - I don't know.

Contact the Attorney General about this company. We need to put a stop on this scam. They are doing consumers no justice. Pay us and you can have good reviews otherwise we will use our nationwide dominance in Google to destroy your reputation. That does not seem like an honest mans business model if you ask me. Anybody that does the research can see paid companies have 4-5 stars and anybody that does not pay has 1 - 2 stars. Consumeraffairs.com is out to make money they have no desire to help people which is really taking advantage of the American public! I attached part of an email they send you to show you how once you pay them you get 4.5 stars. How is that being an honest review site? Somebody in the state of Nevada please investigate this company!

On the bottom of the website... The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.

Not to mention if they change ownership. I have read happens quite often. The privacy policy states...

If we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your information may be sold or transferred as part of that transaction. In that case, the terms of this privacy policy may no longer apply.

We have been in business for over 20 years and enjoy the highest rating with objective companies such as the Better Business Bureau. For over 5 years we have requested Consumer affairs either update or remove a misleading negative review posted on their site by an entity with no verifiable existence. They consistently refuse with no justification. I then posted a fair review of their own performance and received a predictable response that my review did not meet their self imposed criteria. The consumer affairs website is self serving, misleading and perpetuates false information in a forum which is controlled entirely by them. Useless

Wonderful company. They hide all positive reviews in a "Filtered" section so they dont affect the 100% 1-star rating. Unless, of course, the company pays the outrageous fee. Oh, but you can ever review Comsumeraffairs.com on Consumeraffairs.com, funny how thats the ONLY company that isn't full of "con artists and crooks" according to them. This website is a joke.

After multiple conversations with Zac Carman of Consumer Affairs I have collected the following. They are artists of lies and deception, if you look at the companies that pay for premium services through them, they all have great scores, but look at the companies that are not paying them, the "spam" all positive reviews and post negative, and then ask for thousands of dollars to respond to these people. They should be put out of business, because the last thing they care about is the consumer.

I guess I'll throw my hat into the ring as well. THE most ridiculously ludicrous review site on the internet. Really should be taken down. Useless, fraudulent, & libelous, otherwise a wonderful site.

I suspected they were spamming a few companies I have had good experience with, so I posted some positive feedback for each one. I was told my reviews did not meet their standards, I specifically followed their guidelines though! After looking into Consumer Affairs more closely, I now suspect they are allowing companies to be slammed with negative reviews from competitors so these companies fork out their outrageous fees. There is no way to test for objectivity with this outfit.

If you go to this site you will notice that the complaints about a specific business are endorsed by the competitors. Therefore, you're not going to get any good ratings on the business you are looking for. This site should be shut down for hurting businesses.

Consumeraffairs.com write very negative reviews, many times from "people" who even state they do not currently nor have ever owned the products they are slamming! These guys are scum...

Cleverly picked a name that tricks people into thinking its more than just a review site. Do not waste your time and please don't give them your information!

This website wants to charge a business $30,000 per month in order to be able to respond to complaints online, some of which are not legit. They don't post the positive reviews and hold a business hostage for huge sums of money just to be able to fairly respond to negative reviews. This company and this business model is a scam and helps nobody but them.

When you go to post a review, it asks you for ALL your info... address, everything! Wow, um, no.

I am the owner of a small roofing business. It was brought to my attention that a bad review about my company was posted online under the ConsumerAffairs website.
After reading the review I realized that it was posted by a past employee that was fired and was posting as a legit customer.
I contact ConsumerAffairs about the post and their reply was that I should consider paying to join their business to maybe make things better.
I balked at this idea and encouraged some of my happy customer's to post a positive review. They were all contacted back that "They didn't make the cut"
At about this time a high pressure salesman by the name of Jon form ConsumerAffairs started contacting me about a "Premium Package" I could pay into

Cost $5000 with no guarantees of success in oppressing this fraud

Just got a contact from a new high pressure saleswoman by the name of Paige whom also wanted to sell me a " Premium Package" and also side stepped the fake post.

Bottom line is ConsumerAffairs has caused me a great deal of grief and will continue to encourage negative reviews, as to feed their site.

My clients have been using the internet to investagate my company. We pride ourselves on honesty and integrity

The true base for investigating a company is the Better Business Bureau, we have an A+ rating with no compaints. The private FOR PROFIT company who calls themselves Consumers Affairs is nothing but an EXTORTION company. After each fake complaint there is an advertizement from one of our competetors. When I called the owner he told me to pay him $5,000 and he would take care of my problems. I should have recorded the conversation and gave it to the Attorney General.

I will persue this.

I see i am not the only one that has a problem with this place, i have a review about my business that is also totally erroneous and slanderous and i called to threaten legal action so they had an attorney contact me and said not to talk to them anymore that all my correspondence would have to go to him, then i subsequently had 10 or so customers post a good review and they get the message that "your review does not meet our standards" Yea thats because its not a bad review! Join this site HAHAHAH HILERIOUS i think we all need to band together and shut this site down, it seems they always pop up first too right under my company name! Its totally absurd and i have had several cancellations because of this bogus site!

Companies who pay them money get good reviews. They remove all the bad reviews if company is there member.

This website is an absolute scam. The have search engine optimized their site to rank well for brand related searches. Their whole focus is to drive negative reviews and then have the reviewed company pay them an astronomical monthly fee just to be able to reply publicly to the reviews.

I've looked up several companies from Nike, Adobe, Apple, U-haul, LifeLock and about 10 others, all have less than a 2 star review. Why, because they don't buy their useless overpriced packages.

However, if you look up companies that have been sucked into their wormhole of overpriced packages (Dividend Solar, LifeShield, InventHelp) they have great reviews and a great overall rating.

I am looking for Review for your website it all just neg stuff. Is that sound about right?