Converse

I have purchased close to 12 pairs of Converse custom "By You" and was excitedly waiting for my birthday to purchase 3 pairs using my birthday discount.

My birthday is in two day, and I received my birthday code today. NOPE...
YOU CANNOT USE YOUR BIRTHDAY DISCOUNT TO BUY WHAT YOU WANT...ONLY WHAT THEY WANT YOU TO HAVE!

It's like a slap in the face to receive a 20% off birthday code, only to discover I can't use it to buy what I really want...only what THEY choose.

That's TERRIBLE CUSTOMER SERVICE!

I'll shop elsewhere for my hi-tops.
Converse doesn't give a d*mn about their customers

I ordered 4 pairs of sneakers, only received 3 no explanation, no response to my follow up email and when I call, I get transferred to a number that rings till it drops. No one is attending to my query and the status of my order is "complete" on their system. Lack of communication is frustrating, assuming they don't have stock, they should refund me then. Order Number *******

Ordered a pair of shoes for granddaughter. Waited for shoes to ship. When checking tracking info, see that package was delivered to a UPS Access Point. No notification to me or anything. Converse does it care that order was not delivered to me…said once it leaves then it is UPS responsibility. HORRIBLE CUSTOMER SERVICE! Never ordered before that package was shipped to someplace other than me and no knowledge of delivery!

My shoes started falling apart after a few months. I made a warranty claim and they rejected it for no reason. I filed a complaint with the better business bureau and converse never bothered to respond so the case was closed without resolution.

Ordered 11/28 during Cyber Sales event. No delivery dates displayed. Checked next day, site message said "Order by 11/29 for guaranteed Delivery by Dec. 24th". Thought I was fine. Then received delivery email saying 12/19. Great news! Except I tracked the order with UPS and a label had not even ben created until 12/12, and that was in Viet Nam (where these shoes are made). By 12/21, shoes had made it to Hong Kong. Needless to say, Xmas missed, gift ruined. I would not be upset by the late delivery if Converse were simply accurate and truthful. I suspect they give "optimistic" delivery updates so that you will take receipt and then may decide not to go through return hassle. This makes them more money than if they told you upfront order would be late, so you could cancel outright.

Me and my cousin ordered custom converse august 2021 we were told that they would get sent within a month and they never sent them at all and blamed it on the shipping. It has been 2 years and they are still telling me it's the shipping. For spending so much money on these shoes I wish I were able to wear them. Don't order anything online from this company if you live in Canada or anywhere, the customer service was no help and if you are going to spend over $100 on shoes I'd spend it else where.

I bought shoes from Converse during their after-Thanksgiving sales, which were great, but my second order was canceled and reimbursed by the company. On my third order, the extra shoelaces I ordered were canceled by the company. My first order was great, however, my daughter needed a bigger size. I called to do an exchange within the thirty days and they said that because of the holidays they would extend the exchange/return time period to 60 days, which is great, but I have twenty days left to return or exchange them and they don't have them in stock. I was told almost two weeks ago that they should restock within two weeks, because they aren't a limited edition shoe. I called today because I saw that there was a size in the same shoe that would work for my daughter only to be told that it was no longer in stock. I asked if they could extend the return/exchange window and they said, "No." I'm frustrated because now their sales are not great and if I exchange for something different, I'll have to pay a lot more and my daughter's heart was set on those shoes. She had even tried on her sister's Converse shoes to make sure the size was right before I ordered them. I feel like their shoe sizes are a little inconsistent. Anyway, fingers crossed that they get more in stock before the return/exchange window ends.

I received a pair of Converse shoes as a gift for Christmas and wanted to return them as they are not my style and I cannot wear shoes with no arch support. I had no idea where these were originally purchased and did not want to alert the gift giver that I was not thrilled with them, so I contacted Converse as the manufacturer. I chatted with an agent that was perfectly pleasant only to find out they cannot do returns without a receipt or order number. Additionally, they can only refund to the original payment method. When asked what they do for gift returns, she gave me no alternative and when I stated I was unable to get the receipt or order number, she told me they were unable to process a return as they don't know that the shoes were purchased from the website. They're brand new Converse shoes, how can I not return them to the manufacturer for store credit at the very least. I was very willing to take whatever lowest price they had been at, which is typical of no receipt returns to other stores, but I was provided zero options. I will not be shopping at Converse ever due to this ridiculous policy.

I ordered shoes in the wrong size and contacted them right away after placing the order, within 30 minutes. The customer service rep said they could not cancel it, but rest assured I could return the shoes for a refund. Well, I returned the shoes and it's been two weeks since they've processed my return. I understand it's the holiday time, but my gripe is their inability to cancel an order immediately and now making me wait for my refund. How much energy was lost because they could not simply cancel an order that was placed in less than an hour? This is a Nike company, so you're telling me that their software or procedures does not allow this?

They are quick to ship, so if you know exactly what you want and don't think you'll be returning items, then the site is fine.

I ordered LACELESS but received lace and they refuse to correct their order. DO NOT SHOP HERE! I do not recommend.

A disaster. I bought two pairs last Thursday while traveling in the USA. When I arrive in Spain, the two boxes have the alarm on that they did not remove in the store (even though the alarm went off, the employee does not think of telling me to remove the alarms).

The second disaster comes when one of the shoes has a different size than the other, a 37.5 vs a 39.5! My fault for not checking, but I didn't do it because in Spain it is always checked by the employee

Lastly and almost the worst, I write to Converse Europe who tell me that this is carried out by Converse USA, which are different. I call the store where I bought and they tell me that I should deal with it with customer care converse. When I call they tell me, no, that the store must resolve this only if it accepts returns via postal mail (the store subsequently tells me no...).

Gentlemen from Converse, don't you have a unified policy regarding operations? Don't customer care know which stores accept returns or not? Since you cannot accept a return via postal mail, but instead you can accept it in person (taking into account that I want to pay for the shipping! Although you should pay it...). It's surprising that you don't want to do anything to fix it, you ruin the relationship with a person who has been buying Converse for 30 years and that my children also wore because they didn't want to fix an issue that was easy to solve.
My email es *******@hotmail.com

My daughter loves Converse, unfortunately they are falling apart. I got them for her for Christmas at the end of 2020. So they are a little over a year old now and falling apart. The rubber has pulled away from the fabric to where you can stick your fingers all the way through. These shoes are pretty expensive to only last a year.

I can only wear their shoes for a few hours because after that they really start to hurt my feet. If it wasn't so narrow, then I would wear them all the time.

The QR code doesn't click yet I purchased from the legit south african website. Maybe it's because I ordered this from Estcourt.

Converse offers coupons then disallows them. There is a nasty word for that which I will not express here. Euphermistically I will describe Converse as money hungry.

I have shopped on Converse.com many times in the past and each time there's been an issue but because I love the shoes so much, I kept coming back. The shoes are not readily available as they used to be in retail stores so you don't have a choice really if you want Converse shoes. The last four times were worse than usual. The shoes were sent to Walgreens instead of the shipping address listed in my account. I was picking up a Chewy order from Walgreens and they let me know I had a package from Converse which is sent UPS, not FedEx. When I double checked my shipping address, it WAS my home, so not sure what the mix up was. I wanted to exchange the shoes I had because the recommended size was too small. I was told I had to send the shoes back and get refunded and they would then ship the "exchange" once they received the return and I ordered again. They got the shoes and ordered the correct size, the order never showing up in my account, and three weeks later, I was still waiting for information on my "new" order. I called and no one had a clue, talked to a manager and he apologized but also had no additional information for me. I'm also signed up to receive text messages for updates on my order. I've yet to receive one, ever. So the shoes I really wanted, I decided to give it another shot, they were 30% off with free shipping. Ordered 11/27, received a text message on Sunday 12/4, that the order was shipping and would arrive by 12/7. I decided to check today because I hadn't heard anything and saw that the shoes were returned on 12/5….so they shipped overnight and were returned the next day? And all I got was an apology, and "your return will processed within 7-10 business days and you will get a full refund. You can order the shoes again and we will give you 20% coupon now and once you receive the shoes, contact us and we will process the additional 10%". They have lost their minds and a customer. I will have to shop the outlet stores for my Converse shoes I guess from now on.

The service I rec'd from this Co recently was nothing short of appalling. These idiots they have working at C/Service was awful. Email after email of purposely sarcastic responses to a PAYING CUSTOMER. Order from a separate outlet & not these turkeys.

Made an exchange over a week ago and it canceled after talking to customer service saying it would ship soon. Not buying again

I purchased two pair of Converse All Stars at a mall store not a Converse store/outlet. I haven't worn high tops in MANY years but due to a fractured ankle I decided to try them for the extra support. Both pair look the same on the outside but looks are deceiving. One pair has a tongue lock (Navy) but the other pair (Electric Purple) doesn't. Shoe laces weren't the same length. One pair is canvas (Navy) and the other (Electric Purple) feels like it has very light padding. I called Customer Service for an explanation and the rep was very polite but couldn't tell me why there was a difference. They have different style numbers but one pair couldn't be found on their website. Converse needs to post an in depth comparison chart for their different model sneakers so consumers can know the differences and their reps need to be able to access it. Oh, the people in the store were no help AT all.

Ryan who was the supervisor I spoke to yelled at me and threatened to hang up on me. He was rude and makes me never want to buy converse again. I wish this company cared about its customers.

I never got the 15% off. After filling out the info, I just got an error message. I called customer service and they were not helpful.

Received a product that is not brand new/no discount or anything. Denied to replacement or partial refund. The point is not gerring refund but bad experience and waste time to do all refund/purchase/ Never shop again

I have 5 pair of chuck taylors none are a year old. All of the shoes the soles are coming apart or falling off. These used to be great shoes. Called customer service and they were useless. Id like the shoes replaced not a refund.