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    CookStore

Ratings On Other Platforms

Trustpilot
2.2 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

CookStore has a consumer rating of 3.12 stars from 509 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with CookStore most frequently mention perfect condition, free shipping and prompt delivery. CookStore ranks 1st among Cookware sites.

  • Service
    129
  • Value
    109
  • Shipping
    123
  • Returns
    67
  • Quality
    95
Positive reviews (last 12 months): 45.7%
Positive
59
Neutral
0
Negative
70
View ratings trends
72
See all photos

What reviewers want you to know

Positive highlights

  • The customer service team kept me informed about the status of my order, which was appreciated.

Critical highlights

No critical highlights yet

How would you rate CookStore?
Top Positive Review

“Cuisinart Dutch Oven”

Frank F.
1/30/20

The product arrived in good order and as scheduled. Very happy with the purchase price and product itself. I've used it several times since and there is no question as to it's quality & durability. It's heavy as an anchor and very well coated on the inside so for either stove top or oven it's perfect for baking artisan bread, pot roasts, stews and even Mac & Cheese and a whole lot more.

See positive reviews
Top Critical Review

“Bad service. Bad shipping. Fast billing...”

JF A.
3/31/21

Hi, I can't express how bad this site service is. I made an order months ago, my credit card has been charged right away and I'm still waiting for my goods. Contacted the "helpdesk" many times. Every time, I've been told to wait 2-4 weeks. It's 12 weeks now. They refuse to refund pretending that the order is sent to "shipping". It's so bad. Please, do yourself a favor and don't buy from this store.

See critical reviews

Reviews (509)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (83)
jfa1
1 review
23 helpful votes
March 31st, 2021
Verified purchase

Hi,
I can't express how bad this site service is. I made an order months ago, my credit card has been charged right away and I'm still waiting for my goods.

Contacted the "helpdesk" many times. Every time, I've been told to wait 2-4 weeks. It's 12 weeks now. They refuse to refund pretending that the order is sent to "shipping".

It's so bad. Please, do yourself a favor and don't buy from this store.

Tip for consumers:
Go somewhere else.

Products used:
Espresso machine and grinder

Service
Value
Shipping
Returns
Quality
want7
1 review
26 helpful votes
January 5th, 2021

I ordered a frying pan from them and received confirmation of my purchase right away. A week and a half gone by and no update on when I will get my pan. I tried messaging them through email and website and no response. They also blocked me from seeing their website all together after I messaged them. Now I have no way to reach them. Please believe all the negative reviews on cookstore. They are a scam

Products used:
Nothing. I never got my product

Service
Value
Shipping
Returns
Quality
marshaa43
1 review
16 helpful votes
August 28th, 2020

Selection is good. Product does not ship within outlined shipping on the website. Impossible to get in touch with anyone in customer service. Email notifications are conflicting - delayed shipping, product out of stock, promising to email when product is shipped, and then order turns up with no notice. Pricing is not bad but not the least expensive and adding in he frustration of trying to get information, I would have rather paid more for better service.

christopherw1036
1 review
7 helpful votes
June 21st, 2021

I ordered a few items in February 2021 and despite being told they would ship in 2-4 weeks I still haven't received them in June. I had made another order in March with the same result. I had messaged once a month to follow up and was always told in 2-4 weeks they would be in stock. I don't know if they even carry any stock of items or just endlessly are awaiting stock from suppliers but despite the prices looking enticing it has turned out to be a complete waste of time.

Tip for consumers:
Don’t use it but somewhere that has them in stock where you will actually receive the items

Products used:
Didn’t receive them

Service
Shipping
Quality
mariam2220
1 review
8 helpful votes
May 25th, 2021

I purchased a food/grain mill from the Cook Store & it's a piece of garbage. I reached out to customer service & they stated that since I had used it, they cannot return it. The problem is, it's nowhere up to par & is broken, doesn't work as described. I've never had this problem with other stores & rarely even do it at all unless the product is terrible, which this one is. I'm never purchasing anything from this awful company again. First & last experience.

Products used:
Food/grain mill

Service
Value
Shipping
Returns
Quality
frankf432
2 reviews
2 helpful votes
January 30th, 2020

The product arrived in good order and as scheduled. Very happy with the purchase price and product itself. I've used it several times since and there is no question as to it's quality & durability. It's heavy as an anchor and very well coated on the inside so for either stove top or oven it's perfect for baking artisan bread, pot roasts, stews and even Mac & Cheese and a whole lot more.

Tip for consumers:
View the product review on Test Kitchen (https://www.youtube.com/watch?v=KDfNwXXESiU). It is rated comparable to the most expensive Dutch Oven on the market.

Products used:
Cuisinart Dutch Oven from CookStore

stefaniek21
1 review
38 helpful votes
September 25th, 2020

I ordered two items from their website that were described as "in stock".

Three months later, and after numerous excuses the items still haven't arrived yet.

They even created a label but the items were never handed over to the shipping company.

Cannot recommend!

sarak19
2 reviews
62 helpful votes
May 17th, 2021

The absolute worst. Waited two months for an order than never arrived. Their customer service is trash, they won't give you any updates and when you ask they respond with I don't know. Can't believe this is an actual business, runs like a kindergarten

Tip for consumers:
Don’t waste your time. Use amazon

Products used:
Espresso machine

Service
Value
Shipping
Returns
Quality
jpc14
1 review
54 helpful votes
May 25th, 2020

Do not buy from this company! Service is appalling. I passed an order over a month ago. Received almost no information about delivery dates. Today, after more than 30 days of waiting, I just received an email saying that my order was cancelled and that i would be refunded. I ordered over 2000 dollars and had many items ordered.
How can such a poor service company still be in business? Please do not order anything from this company without delivery dates.

yarac7
1 review
0 helpful votes
September 24th, 2021
Verified purchase

This was my first time ordering from your company. I purchased The KitchenAid - 11 Pc Hard Anodized Induction Nonstick Cookware Set + KitchenAid - 11.25" Hard Anodized Induction Nonstick Grill Pan. The products arrived in pretty good order and ahead of the expected date. Very happy with the purchase price and product itself... their quality is amazing! Thank you Cook Store! I'll be back for more :)

Products used:
Cookware Set

Service
Value
Shipping
Quality
davidm4906
1 review
17 helpful votes
February 23rd, 2021
Verified purchase

Items listed as "in stock and ready to ship" are not. This company uses Chinese drop shipping, and will give you no ETA on your order. They were quick to take nearly $3000 for an appliance but slow to answer questions or give updates. In the end I had to go to my credit card company to have the charges reversed as they will not cancel an order. Even one that has not shipped.

Tip for consumers:
They list items as in stock and ready to ship. After requesting a shipping update I was told that the item was not in stock but was being drop shipped by the manufacturer. No update on shipping date, time or ETA of arrival. Company was unwilling to issue a refund and cancel the order, even though product had not shipped. Payment had to be reversed through CC.

Products used:
49" Keg cooler

Service
Value
Shipping
Returns
Quality
ayak9
1 review
4 helpful votes
July 12th, 2021
Verified purchase

It's been now 2 months that I paid for a fridge, customer service said that it should be ship soon.
Still no news, don't try calling they won't speak to you to help you, only to take orders.
A real rip off, I'm really disappointed.

Tip for consumers:
Don’t buy from this site !!!!

Service
Value
Shipping
monicas372
2 reviews
0 helpful votes
September 15th, 2020

I Purchased the Staub - 0.81 QT Round Cast Iron Petite Cocotte Graphite Grey. It took some time to receive it because of the COVID-19 situation had caused significant delays. However, Cook Store kept in contact with email updates, they even offered a refund or substitution for another item. As I was not in a hurry for my pot I did not mind the wait. I am quite happy with my purchase, and am considering getting the next size up. Thank you Cook Store.

florencek32
1 review
40 helpful votes
June 25th, 2020

It had been over 2 months and they have not shipped my order. It was listed as 'in stock" but after payment they informed me they no longer have this product. They refuse to refund me for my order still 2 months later. Absolutely trash customer service, there is no way to reach them by phone. I had to call my credit card company to try and get my refund. Please beware, this is a very terrible company. Based on many recent reviews, they scam customers regularly.

davidk2221
1 review
0 helpful votes
March 26th, 2021
Verified purchase

Reasonably quick delivery of a Mason & Cole set of salt and pepper mills with the items arriving exactly as described and in perfect shape. I also received a very quick response to an inquiry I sent to customer service while my order was being processed. I originally purchased them as a wedding present but when I found out someone else had purchased it and not notified the registry, I couldn't resist keeping them for myself because the price was so significantly lower than the majority of other retailers.

Products used:
Mason & Cole salt and pepper mills

Service
Value
Shipping
Quality
michelen61
1 review
10 helpful votes
February 23rd, 2020

I took advantage of their free shipping during last Christmas (2019) and ordered a few items. A package arrived a few weeks later. To my horror, one item was missing from the package. There was no indication on the package (nor email notification) telling me that the missing item will be shipped later. So I sent them an email. They told me that the item was out of stock but a shipment has just arrived and will be sending me a delivery confirmation within a week. A week passed and no email confirmation. So I asked again and was told the same thing. So I kept waiting. It was probably the longest waiting time in my online shopping experiences. I couldn't help but wonder, will they actually send the item if I didn't keep pursuing. They charged my credit card right away when I placed the order, but didn't send the item till more than one month later. The three stars are given to the email/chat conversations I had with the staff. But I will give a negative three stars to the shipping arrangement. A missing item in my original packaged and a delayed in sending the last item. The whole experience gives me a chilly effect. Despite the great selections on their website, I feel very uncomfortable buying from them again. Trust is lost.

vanessap145
1 review
29 helpful votes
June 9th, 2020

Order was placed may 7th 2020. Advised of back order. June 6th received an email that i will be refunded. Responded within 15 min. I agreed. Tuesday may 9th. Told i will not be getting a refund.

No one picks up the phone. Email replies take days. Promises unfilled. Misleading information
Will never purchase from here again!

Nothing but a headache!

aarona531
1 review
15 helpful votes
December 6th, 2020

Took over 3 months to ship, I even received an automatic email saying I need to contact in order to set up a refund after waiting 1 month. When I contacted them they denied being able to do anything, and just stopped responding to me.

Because the delivery was time sensitive (birthday) I bought a second one of the item from cookery-store.ca and they were extremely cordial and prompt with the delivery. Shop there instead!

gg167
1 review
0 helpful votes
August 14th, 2020

Excellent products and large selection of kitchen ware. Prompt customer service. Product arrived as promised. There is no mention on the web site about the delivery time. Expect longer than usual shipping and delivery time as compared with other web-stores. However, the Cookstore's price is also substantially better than other stores. All in all, a good experience and quality product for a very good price.

sadafm5
1 review
0 helpful votes
May 12th, 2020

Over all great experience with cook store. The only thing we don't have detail about "processing". I had to contact twice cook store but was fun because a representative answered within 24hours so that pay for the wait. Great experience. I will definitely recommande CookStore. Thank you. Oh yeh, the quality of the product are amazing, I will continue ordering kitchen stuff.

Tip for consumers:
QUALITY, this is what cook store has. Cheap price or higher does not matter with cook store. My dough cutter was 4.00 CAD. It is working great, quality product.

Products used:
Since I received my mortar and pestle, I can't stop using it. I bought the stone which my work easy and fast and the dough cutter for the price I paid believe the quality of the product is amazing. I know and I can those are going to last very long.

Service
Value
Shipping
Returns
Quality
yolanday45
1 review
5 helpful votes
April 27th, 2021
Verified purchase

Place the order for mistake 4:05am today,
Then send the message right after (4:22AM)to ask them cancel the order.
9:35am they didn't do anything with my order and ask me to what fro my order,
Try to call the customer service many times, has been told they can not do anything also,
2:30 reply tell me the item is already to processed!
How come a company can do such a noncredit thing?
Unbelievable! Save your money for someplace others guys.

Products used:
DO NOT BUY FROM THIS WEBSITE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Service
Value
Shipping
Returns
Quality
jeanetteh91
2 reviews
34 helpful votes
July 17th, 2020

Ordered a product in April, which was indicated on the website as being in stock. Later received an email that the order can't be fulfilled due to Covid & supplier issues. Which is strange, as I had this same problem in Aug 2019 without the virus. Went on to cancel the order & have now waited almost a month, with lots of back & forth on getting my money back. Won't be ordering from them again, as they take your money before they have even fulfilled/ shipped the order.

angelal688
1 review
11 helpful votes
January 16th, 2021
Verified purchase

Order arrived a bit late but made it just in time for the holiday gift. Unfortunately the package was not handled properly in shipping and was not packaging was not well done. The surprise for the gift receiver was the fact the ceramic was broken. I emailed next day with pictures and details but they keep making excuses the pictures cannot be seen. Last email was 2 weeks ago and no response. Not sure what is going. Am I being scammed?

Tip for consumers:
That dealing with customer service is horrible

Products used:
Backing products

Service
Value
Shipping
Returns
Quality
elizabethk549
1 review
0 helpful votes
March 14th, 2020

Received an amazing product after reading about it on Cook website. Their information was well presented and accurate. The order process was user friendly and correspondence sent included everything needed. Delivery was exceptionally fast--delivered ahead of expected date. The product was well protected during shipping. Excellent service and would highly recommend ordering from this company.

kellyc1156
1 review
0 helpful votes
December 17th, 2021
Verified purchase

Please save yourself a lot of time and frustration and order from ANYWHERE else. Called the 1-800 number looking for my order (from almost a month ago) and just kept getting an automated message to email them. Might be ok if they actually answered their emails.

Q&A (8)

Answer:

It is a scam. STAY FAR AWAY from this dishonest website

By peter M.
See more answers (22)
Answer:

I am one of those who hates supporting the world wide behemoth online store so randomly bought from this Canadian company. The item I bought was not available in any local retail stores which is still my preference for shopping.(Victorinox - Blue 8" Fibrox Pro Straight Blade Chef Knife). I placed the order, had the confirmation email shortly, item shipped as expected and I had it in a few days. I'd use them again.

By Michelle M.
See more answers (12)
Answer:

Very difficult. They never answered the phone or voice message.

By Natalia R.
See more answers (16)
Answer:

I have been waiting a month for a partial order. They keep changing timelines to suit their fancy, but gladly take your money.

By Wendy A.
See more answers (3)
Answer:

It cost me Zero... no delivery charge. This is a Canadian company and having to deal with a Canadian company makes for a happy day. I am tired of giving my money to Amazon.

By Stanley S.

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About the business

100% Canadian. Free Shipping over $99. Top brands like KitchenAid, All-Clad, Lodge, Cuisinart, Riedel, Technivorm and More.

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507 reviews
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