CookStore

Cookstore took my money and after several emails apologized for the one month delay in delivery. That was their last communication despite several follow up emails from me when there was still no delivery. 2 1/2 months later I have not received my order. A little (unfortunately subsequent) research on the web showed their "store" to be a rented warehouse. The company last listing on any Ontario business registry is 2011. Lesson learned - do your research first if you and your friends have never heard of the enterprise. Be warned!
Too bad because I wanted to buy Canadian

The most recent positive reviews here date back to 2020. Clearly the site is still operating under the guise of being in business and simply taking people's money with no intent of shipping product.

Submitted a dispute claim with Visa for the $500 coffee maker I purchased as a Christmas gift. Takes up to 30 days to confirm the outcome and whether I'll get a refund.

The fact that they didn't charged tax should have cued me right away that something was fishy.

Thought I was a savvy online shopper. Won't make the same mistake again.

This deserves 0 stars, but I'm forced to give it a star. I ordered my espresso machine in Oct 2022. It still has not arrived! Rip off! Do not buy anything from this store. No response from so called customer service after repeated emails to them. Initially they did and then disappeared with my money.

I ordered a Emile Henry stewpot Jan 2022. The site did say that there would be a two week delay. It's been 11 months now and I'm still waiting. They never proactively provide me with updates; I have to chase them each time. I've complained so much that they have thrown in an All Clad whisk. I managed to buy the product from another provider but am hanging out for this one as I want to give it as a gift. Not sure what year I'll receive it. They've got the money, I've got nothing.

I used to buy a lot of equipment from them from 2020 to 2022 in spring. They always delivered and replaced broken items, if needed. My last order was Nov 22 and the stuff never arrived. In Jan 2023 I tried contacting them and found out, they went out of business. The credit card charge was easy to get back. I wonder what happened, they used to be my #1 store for hight quality kitchen items. Good prices also.

I ordered a product on August 30 2022. It has been over 4 months and a new year has passed. The product never arrived.
I have emailed customer service for a refund 5+ times. I have called them every day. No one answers your emails or picks up the phone. I do not believe this is a working phone line.
They refuse to offer a refund for a product they never sent. All the reviews on their site are fake. Look at all the downvotes on their reviews! This store is a scam.

Order at your peril. You will NEVER receive and please don't believe their website reviews especially as Canadian-based. Slow delivery = NO delivery.

Hi,
I can't express how bad this site service is. I made an order months ago, my credit card has been charged right away and I'm still waiting for my goods.

Contacted the "helpdesk" many times. Every time, I've been told to wait 2-4 weeks. It's 12 weeks now. They refuse to refund pretending that the order is sent to "shipping".

It's so bad. Please, do yourself a favor and don't buy from this store.

I ordered a frying pan from them and received confirmation of my purchase right away. A week and a half gone by and no update on when I will get my pan. I tried messaging them through email and website and no response. They also blocked me from seeing their website all together after I messaged them. Now I have no way to reach them. Please believe all the negative reviews on cookstore. They are a scam

Google reviews list it as closed, it is not they'll take your money and ghost you. I've tried calling, email and visiting (I'm 50km away). No answers. On visiting the lights are on and there were a few vehicles in the lot. Signage is still there. Google maps has it blocked out but it's there. I'm going to assume it's a failing or failed business. What I question as being fraudulent is that they have a post holidays 24hr sale going on. It's been up for five days or more now on their web site. Do not give these folks your credit card number, they'll take your money and that'll be the last you'll hear. You'll get a confirmation email but that'll be it. See CBC bit on Cook Store January 20,2023.

Do not be enticed by the discounts on the items, it has been two months since I ordered my product; Everything that you think is in-stock isn't in-stock, it doesn't even exist in their warehouse that also doesn't exist. The customer service are liars. I feel sorry for myself as I have only seen the bad reviews now. Please share with those who might be at risk.

I had put my order in on December 2nd and the Shop app never updated past the first chunk of "shipping". I emailed twice and called once with no replies whatsoever, and then googled reviews. Should have googled beforehand, lesson learned. Clearly a front for a fraud and scam account. Will be going to my credit card company and getting a chargeback/return from them.

Placed two orders three weeks ago and they have still to ship my items. Every four days the just send me an email ( it looks like an automatic bot email) saing: " Hello Andrea,

Hope you are doing well and more importantly keeping well!

We wanted to take a moment to just let you know that we have not forgotten about your order, unfortunately one of the items you purchased has been delayed but we are hard at work with our supplier to get the product delivered ASAP.

As I'm sure you're aware the COVID-19 situation has caused significant delays and we do apologize but rest assured your order will be shipped as soon as our supply arrives.

Thank you for your business and your patience!

Cook Store Staff"

It is a shame. They should hide them self from the earth's face.

0 star would be more appropriate. I ordered a few products in December and never received them after weeks of trying to talk to someone from their customer service. I would not recommend this company unless you have money to loose. Buy somewhere else...

Delivery service is un acceptable. I contacted them and I got a ticket. They mentioned that the delay was due to the Covid. Bull$#*!. Two days after I ordered something from their companies, the other companies sent my order for delivery from Post Canada. I was not aware of the reviews of the other customers complaining of the services they received but I learnt from my experience. I will never order from this company in the future.

I told them I'd write a bad review so here goes.

Numerous confirmations that our order (from NOVEMBER) would ship by December because of "supply chain" issues, which is total BS. December came and left so they decided to stop answering my emails.

Sure hope I get a refund out of this lousy company.

CAVEAT EMPTOR - If you like throwing your money out the window - shop here. They will charge your credit card right away and never deliver your items. Three months later and nothing delivered. You can't speak to anyone directly here because their phone goes in a loop and is not answered and once your emails start going in a negative direction due to non-shipment, all email communication is cut off. These guys are beyond dirty. Read all the reviews, here and elsewhere. FRAUDULENT COMPANY

This is our third purchase from the Cook Store and are very pleased with the breadth and quality of the merchandise it sells.

Tried to Place order on line, however not sure about the accessories I was ordering if they were the correct match for the oven, so tried numerous times to call but no luck, left items in cart which generated a personal e mail from them, however even the direct line to this person was unsuccessful got excited then let down. I will probably follow friends advise and try lapizzashop.ca. Good luck!

I have made several purchases from CookStore in the past year. All purchases arrived on time or earlier. The pricing was in each case less than elsewhere and the free shipping was a bonus. I would recommend shopping CookStore with confidence based on my experience.

Like others have said, this company is a pure scam. I ordered products in Aug 2022 and have yet to get my items. I have followed up once a month to get an update, and since November they have ignored my emails. I'm requesting a chargeback on my CC since this is clearly some form of fraud. DONT ORDER FROM HERE.

Purchased mixer on line, all went well. It was easy shopping. I was at the cottage when my mixer was delivered so my neighbours who picked it up for me
Would definitely use Cookstore again
Thank You

Delivery and service are questionable, this is my first and most likely last order through cookstore