CORGI HomePlan

Appalling Service. Engineer attended on first day, Found fault. He sourced the part and price but Corgi wouldn't authorise the repair as it went above their price limit saying that Ideal Boilers would have to do it. I have just been informed that IDEAL will attend later in the week leaving us, 2 pensioners, with no hot water and no heating for 6 days. The temperature is forecast 5 degrees tonight and there is nobody to help us. This is not the kind of service I expected from Corgi

Even though corgi home plan had been informed by their gas safe engineers, of potential problems with policy holders boilers they override the issue and continue to charge a fee of insurance, but don't advise the policy holder.
I was the twelfth engineer to call to an open vented boiler that was not installed correctly and the boiler was unable to 'vent' normally... life threatening
We need to get together and sort the trade out, I wish!

I had been a customer for a number of years and used them largely successfully for minor plumbing issues nothing that would cause alarm - pressure issues etc, when it came to the radiator coming off the wall they claimed it was incorrectly installed (8 year prior to us moving into the house)... thanks... absolute waste of money. Why do I bother having insurance then...

Corgi another good old name soiled. Basically do not us they come out with ever excuse in the book to say your policy does not cover breakdown.DO NOT USE just not worth it. COWBOYS!

Costly call outs. Unprofessional, shoddy. Just save your money monthly and pay for a professional when you need to. Wouldn't recommend one bit.

Do not even bother. An actual Corgi could do it better. Sent an engineer to fix a boiler the next day even though it should have been same-day. Engineer turned the boiler off and on again and said it's fixed. Worked for a few hrs and was broken the next morning. Said will send another engineer the day after (so day 5 of no hot water). Engineer came in, said it's a PCB and replaced it. Everything fine. 5 mins later engineer comes back saying they won't pay for the PCB and removed it. They said they'll have the manufacturer repair the boiler. So almost a week for something that should have been same day. All about maybe £20 or £30 difference in part cost.

Engineer called on a Thursday said he would need to order parts. Had call saying engineer would be visiting Tuesday.To be fair he turned up on time but said he knew of nothing about part so stated lookjng for leak.After a while said boiler was beyond economic repair...this is after the other chap had said a simple 2 hour job to fix.since then NOTHING...do not answer ohone after 1 hour and 25 minutes on hold...left 2 75 year olds without heating or hot water during the coldest snap in years.Also Corgi have been servicing boiler for years and after last service we were told no issues.should be OK for years yet...Then few months later after Summer when boiler used very lightly told its a right off...After yearscof paying annual service contract feel very let down...

I have had faeces next to the back door and in the garden for the past 2 weeks after paying the cover to Corgi for the past 10yrs. I have had a technician visiting, clearing the blockage and he damaged the pipe -now I have a faeces-filled garden. I am a disabled person and have been trying to call them at least once a day. I have been told to get someone else to do the job and they have not clarified who will pay for the cost. They keep transferring me back to different teams and departments. Since last week some one called Lawrie has been dealing with this and I was told he will call me back. I have been waiting for this call back for the past week and have had no response. Corgi have been blaming others and having had 2 or 3 different companies visiting saying Corgi is responsible and should do the work. I have complained to Environmental Health as this is health hazard not just for me but the whole community. I am unable to open the door or use the garden. It is literally human waste in the garden, having rats, bugs and what not. I am unable to go to Financial ombudsman as I have to wait 8 weeks from my initial complaint. STAY AWAY FROM THIS COMPANY. PLEASE DO NOT LOOK AT THE PHOTOS AS THEY MIGHT MAKE YOU SICK.

Appalling service paid £15 a month has a problem with the boiler charged£60 call out and they couldn't fix the fault. Boiler serviced recently found a fault and never returned to fix it.Just cancelled the policy and advised a £60 cancellation fee. Be very wary of using this company.

We are now on the 8th day with no heating or hot water. 13 calls to Corgi and serval to the actual engineer (who very rarely answers) still no further on. No part ordered 2 engineer visits to "look" at our boiler.

No one from corgi rings to update you. My guess is because there's nothing to update on as they haven't done anything.

3 children in the property 1 that suffers from seasonal bronchitis and has been hospitalised serval times over the years.

My husband has telephoned corgi once again this morning and we are still no further on than we were 8 days ago. No part ordered no update….nothing!

We have booked a weekend away because we can no longer stand having no heating and hot water. We have had to travel to my mums small bungalow throughout the week for showers and to warm up. This has obviously inconvenienced my mum who is 77 years old.

Wouldn't recommend corgi to anyone, customer service is a joke. Engineers are a joke and overall service is terrible. We have checked the ombudsman website and will be following direction from them on how to pursue this.

TRADING STANDARDS policy number:OC*******
COVER LEVEL-ADVANCED COST £231.96
We have an annual policy with this company which is part of OVO Energy.
We have had this policy for several years which includes our annual service.
Our Combi developed a leak mid last week, so they sent an engineer, who diagnosed a major part to be replaced.
Monday morning: a W/Bosch engineer said that Corgi would have to replace the flue and the boiler was switched off for safety reasons.
So due to the misdiagnosis we now have no hot water! We are in our 60's!
Weds the corgi engineer calls to replace the glue, job done just wait for corgi to call us…wait and wait…no call, so I called them, they hadn't a clue what was going on but eventually booked us for today Friday 02 June.
So I have a CS manager calling me back to confirm the work has been completed and we have HOT WATER.
They sent a text to say the engineer would arrive between 7am and 6pm.
I got up at 06:45 to a text with a link telling us the they would be with us between 09:40 & 12:40 eventually changing to 13:40.
At 17:30 we called up to ask where they were, then it hit us, EXCUSE AFTER EXCUSE AFTER EXCUSE & to top it off the CS MANAGER NEVER CALLED AT 6pm, so now we have to wait until Monday to get anyone to rebook our boiler repair!

MY EXPERIENCE IN BELOW EMAIL
Dear Corgihomeplan,
Policy Number: *******
After being told yesterday that my Boiler Heat exchanger was faulty and would not be covered by your insurance as the terms and conditions state it was not wired correctly (even though it has been running faultlessly for 7 years since instalation!) I was then told by your representative, that you did have a sister company that would instal a new boiler for me with a £400 discount, which was extremeley worrying as I was under the impression that I was fully insured for parts and labour of my boiler. Not happy with the non service and being as I was left with no hot water or heating, I thought it best to try and reach out to another engineer to get my heating back up and running as soon as possible.

I am pleased to say that I have got my central heating fixed by a Gas Safe friend of the family who wishes to stay annonimous.
Totaly different to your Engineer, he diagnossed that the likeley problem from the fault code F23 was the central heating pump, he said the existing pump maybe running slow and I asked him to change it.
He did so and 1.5 hours later everything is running perfectly, a big difference to your companies suggestion of getting a new boiler fitted with only £400 discount to myself which may have cost thousands of pounds out of my own pocket.
Attached is a video of the boiler working and a picture of the new working replacement pump.

As explained today on the phone the fact that you were not willing to fix the fault I had without me paying for it meant that the insurance was surely void, for this reason alone I request to have the funds I have paid into this non service repaid to me in full and the policy ripped up.