• Coty

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Overview

Coty has a rating of 4 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Coty ranks 123rd among Cosmetics sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
See all photos
How would you rate Coty?
Top Positive Review

“Awesome Customer Service”

Vanessa D.
4/7/20

I recently had an issue and the customer service was amazing. They did not hesitate to resolve the issue for me. I want to thank them for caring about their customers. They are awesome!

Top Critical Review

“Poor Customer Service from Corporate, poor Products”

Susan A.
1/21/21

To whomever is in this department; my refund is taking an incredibly ridiculous amount of time to process. I sent in three bottles of CoverGirl foundation the first week of October 2020 and I have called eight times to try to resolve this issue for a refund to my PayPal account. I have been told Three times, that it's being refunded to my PayPal account and to give it at least 72 have hours for processing. Well the last time I spoke to a Representative about it was over two weeks ago and I got notice from my email that they have been trying to refund it to this email which is not the correct email address for PayPal. The correct email is on text and has been verified every time I called so whomever is in charge of the transaction after I spoke to the Representative is the person who is not paying attention to the documented and correct email address. I called and spoke to a representative on Friday, a week ago, and he told me that he has to speak to Corporations about this and get someone there to correct this and to give it a week again. Here we are another week out and two weeks out from the third attempt to get a refund and I still have nothing refunded. This is only 34.79 and it is ridiculous to go through 8 phone calls and three and a half months back and forth to get a refund. I am sorry to tell you that I am no longer going to purchase products from CoverGirl or Coty because of this distasteful experience, it's ridiculous to have to continue to be patient with a company that does not do its job and does not value a lifetime customer. I have used CoverGirl since I was 12 years old and I am nearly 60 now but this company is not the same and the products are definitely lacking these days. At this point I have given up on my refund and I have lost any faith in this brand and company. I will be changing my brands now.

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user vanessad139
1 review
0 helpful votes
April 7th, 2020

I recently had an issue and the customer service was amazing. They did not hesitate to resolve the issue for me. I want to thank them for caring about their customers. They are awesome!

Thumbnail of user angelat152
1 review
0 helpful votes
August 26th, 2018

I can't say enough about Coty airspun loose powder love love love it! Doesn't settle in fine lines like most powders, I can't live without it! And you won't be able to either.

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
August 26th, 2018

I love the airspin loose powder. Blends very well with a blender or a face brush. I like the peach color also

Thumbnail of user candrias
12 reviews
6 helpful votes
September 1st, 2018

This has been my favorite perfume since I was a young girl... Every where I go when wearing it, I get many compliments... Just can't hardly find it anywhere now.

Thumbnail of user kimberlym298
3 reviews
1 helpful vote
August 1st, 2018

Alright but does not last long on hot days. Would love one that last all day in warm weather. But all in all its fine on cool days to wear

Thumbnail of user susana1062
1 review
0 helpful votes
January 21st, 2021

To whomever is in this department; my refund is taking an incredibly ridiculous amount of time to process. I sent in three bottles of CoverGirl foundation the first week of October 2020 and I have called eight times to try to resolve this issue for a refund to my PayPal account. I have been told Three times, that it's being refunded to my PayPal account and to give it at least 72 have hours for processing. Well the last time I spoke to a Representative about it was over two weeks ago and I got notice from my email that they have been trying to refund it to this email which is not the correct email address for PayPal. The correct email is on text and has been verified every time I called so whomever is in charge of the transaction after I spoke to the Representative is the person who is not paying attention to the documented and correct email address. I called and spoke to a representative on Friday, a week ago, and he told me that he has to speak to Corporations about this and get someone there to correct this and to give it a week again.
Here we are another week out and two weeks out from the third attempt to get a refund and I still have nothing refunded.
This is only 34.79 and it is ridiculous to go through 8 phone calls and three and a half months back and forth to get a refund. I am sorry to tell you that I am no longer going to purchase products from CoverGirl or Coty because of this distasteful experience, it's ridiculous to have to continue to be patient with a company that does not do its job and does not value a lifetime customer. I have used CoverGirl since I was 12 years old and I am nearly 60 now but this company is not the same and the products are definitely lacking these days. At this point I have given up on my refund and I have lost any faith in this brand and company. I will be changing my brands now.

Tip for consumers:
Buy a more expensive and credible brand, especially if you are over 20 years old as these are poor quality on skin that is not super young

Products used:
All CoverGirl band Foundation products

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariaha8
15 reviews
21 helpful votes
August 3rd, 2018

I really enjoy my coty airspun setting powder i use it almost daily to bake my face. The only drawback of the product is that sometimes it can cause a bit of flashback but when applied correctly it makes my foundation look really nice.

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