• Covers & All

Covers & All

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
1.2 / 5
Corporate Values

Overview

Covers & All has a rating of 4.62 stars from 17,030 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention customer service, good quality, and fire pit. Covers & All ranks 1st among Patio sites.

  • Service
    3322
  • Value
    286
  • Shipping
    285
  • Quality
    14628

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 90.1%
Positive
3,751
Neutral
165
Negative
248

Instant Feedback

37,361 reviews

401
See all photos

What reviewers want you to know

Positive highlights

  • You will love the craftsmanship and customer service of this company.
  • We also got a custom fire pit cover and it fits perfectly.

Critical highlights

  • However, zipper was broken after few uses and I contacted customer support and was refused to fix the issue.
  • They took additional funds from my credit card, then denied it and continually claimed they were trying to refund me.
How would you rate Covers & All?
Top Positive Review

“Designers so easy and patient to work with!”

Hagan F.
4/11/24

Had 2 covers custom made. One for a popcorn machine and another for a cotton candy machine. The way I wanted them was quite complicated and not very common. Nevertheless, the designers never offered a single hiccup about my design requests. They just really are good at doing exactly the things a person needs for whatever kind of cover you can imagine. The materials are top quality and well sown together. They both fit so well. I am very happy.

Top Critical Review

“Horrible Quality, Horrible Customer Service, No not order from here”

K W.
2/26/24

Do not buy anything here. They shipped me ruined, inked stain covers and are refusing all to refund me after I have sent them various pictures of the damaged product. They keep asking for more photos and videos, hoping that I will just not respond. The high ratings you see are all fake and probably done by a computer. This company should be shut down. I have had to contact my bank to help me fight them. Do not order anything here.

Reviews (17,030)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2398) fire pit (750) quality material (323) customer support (98) credit card (161)
Thumbnail of user haganf
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Had 2 covers custom made. One for a popcorn machine and another for a cotton candy machine. The way I wanted them was quite complicated and not very common. Nevertheless, the designers never offered a single hiccup about my design requests. They just really are good at doing exactly the things a person needs for whatever kind of cover you can imagine. The materials are top quality and well sown together. They both fit so well. I am very happy.

Reason I chose this business:

It just sounded like a company I could work with.

Reason I chose this product:

They offered what I was interested in and came through.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Hagan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user adamc1448
1 review
0 helpful votes
November 1st, 2023
Verified purchase

Needed a cover for my ham radio gear.for outdoor field day use.
This was perfect...even better than I expected.
I recommend

Reason I chose this business:

Saw advertising

Reason I chose this product:

Price and custom made

Quality
Thumbnail of user jtsamo22
1 review
1 helpful vote
October 3rd, 2023
Verified purchase

What an experience in dealing with Covers & All.
Professional, courteous top quality and super fast delivery.
These guys are perfect. Looking for something else to make a cover for as we speak.
Keep up the great work.

Service
Value
Shipping
Quality
Thumbnail of user zena.m.akers
1 review
0 helpful votes
January 16th, 2024

Love my new outdoor vinyl curtains, especially in these 20 degree snowy days in Tennessee! I've had them up on my back porch for about a month now. They have survived 60+ mph wind gusts and 35-40 mph sustained winds for 48 hours+. The weighted chain is a must as well as triple checking measurements. Oh, I use 4 inch ball bungee cords to hang and join the curtains. I ordered the maximum clear section available allowing me to stay dry, protected from the wind and warmer all while enjoying the view of my back yard. The quality of the product should support a long life of the product.

Thumbnail of user lynnp654
1 review
0 helpful votes
September 6th, 2023
Verified purchase

I received excellent assistant from the online staff. They quickly responded to my questions, provided options and addressed any concerns. Despite the fact it was a custom item, we were so impressed with the price quote, as well as additional discounts. As a preschool, cost is definitely an issue. It was such an easy and pleasant experience. We would happily purchase from "Covers & All" again. I highly recommend them.

Reason I chose this business:

We required custom items

Reason I chose this product:

Onsite representative recommendation.

Quality
Thumbnail of user hh214
1 review
0 helpful votes
June 6th, 2023
Verified purchase

I assumed they would leave room for mounting hardware no matter what. They did not. The D rings go right to the connection points, so I can't put any tension on them, and they sag quite a bit. I suppose it's my fault for not reading the instructions closely enough, but it's disappointing. Other than that, they look nice, and seem to be quality fabric (I ordered the brown premium fabric). Functionally, they are great. The perfect amount of shade.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hi, we are sorry to learn that you were unable to get the sun sail as per your requirements. As per your concern, we have provided the "How to Measure?" instruction on the website product page so customer can get a better idea about the same. As we can see that you have not purchased an accessory with us, and we have processed the order same as per the provided dimensions and mentioned instructions. However, we are glad to know that you are happy with the quality of the material. If you have any other concerns, please feel free to contact our customer support team via call or chat.

Thumbnail of user claudiam745
1 review
0 helpful votes
February 7th, 2024
Verified purchase
• Updated review

For something called "Custom Fit", the cover is a bit too wide and too short. It was very difficult to figure out what I was ordering. There is no explanation online about the buckle which is actually pretty nice -- fastened on one end with hidden clip on the other side of car, so you toss the piece under the car. Also did not know it came with antenna patch (4 of them) which turned out to be very handy.

Drawings I received increased rather than reduced my confusion. First phone call I received was a robot and did not leave intellible p hone number. Second phone call was a real person and that was very good. But that was after about 5 back and forth conversations trying to get cover to be somewhat shorter on the sides.

Reason I chose this business:

Review were far better than for other brands. I waited for a good sale price.

Reason I chose this product:

Said "custom size" although I"m not so sure that's true. Looked like good material.

Service
Quality
First time seeing Amazon Pay
December 24th, 2023
Verified site experience
• Previous review

First time seeing Amazon Pay. Normally I use PayPal. I Googled and Amazon Pay seems fine.

Reason I chose this business:

Review are terrific. I was waiting for your next sale -- I missed early November sale. Today I got lucky with reduced price plus XMAS25 sale. Thank you!

Thumbnail of user rebeccam1737
1 review
1 helpful vote
December 1st, 2021
Verified purchase

CS tried to help with delivery of product without a signature, took daily calls and follow up. I found out that this company is based international and stores their product in USA, due to being international a (SIGNATURE is required on delivery) Which is nearly impossible for a working person to be home to except delivery. (beware of this issue when ordering) product does seem to be of good quality. 1st time purchaser.

Thumbnail of user veenim
Veeni M. – Covers & All Rep

Hi Rebecca, we appreciate your feedback on the quality of the product. We appreciate your concern; however, our shipping couriers have been instructed to leave parcels at any secure area if any identified at the delivery address. After reviewing your case, we can see that many attempts were made for delivery, and the box was then left on the porch. We use this practice to avoid thefts and certain other problems.

We are a multinational company established in Georgia. The covers are designed in the US and can be manufactured in or out of the US. This is stated in our Terms of Service and is quickly shared upon request.

Thumbnail of user tanyah286
1 review
9 helpful votes
December 10th, 2021
Verified purchase

I ordered covers for my patio furniture. The zipper came sewn on the side instead of hidden in the back like I requested. And despite my exact measurements the covers are baggy and wrinkled I have called now five times to try and figure out how to re-order them correctly and I keep getting emails from the customer feedback team simply saying they are sorry for the inconvenience. I am very disappointed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user veenim
Veeni M. – Covers & All Rep

Hi Tanya, We are sorry to note your disappointment with the cover received and apologize that our service does not meet your expectations. Upon checking the order, we have fabricated the cover the same as per the order details with the zipper placement. Upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. We apologize that we have missed calling you back on time to discuss the same. As you have shared your concern with us, we have escalated the same to our quality team and will arrange the call to provide the best possible resolution.

Thumbnail of user jans861
1 review
1 helpful vote
August 19th, 2022
Verified purchase

Overall happy with the experience, and the end result was great! Just what we imagined. The only reason I rated my 'Shopping Experience' with 4 Stars instead of 5, is because after I replied with a couple tweaks to the design, I didn't get an e-mail notification letting me know the updated design was completed & just waiting for my approval. So it sat there for two weeks with us wondering where our order was. We do really like the cover though!

I got a pretty immediate response.

Reason I chose this business:

Recommended by a relative who was very happy with his custom cover.

Reason I chose this product:

We had an unique situation that required a custom solution.

Service
Quality
Thumbnail of user victoriam1513
1 review
0 helpful votes
February 1st, 2024

I am super impressed with Covers & All. I had cushion covers custom made for my outdoor lounge setting and received them just over a week later! The website was so easy to use and the total cost was less than expected. The finished product looks and feels great and easy to put on over my cushions.
Thank you so much!

Tip for consumers:
Don't hesitate! You'll love them.

Products used:
Cushion covers

Service
Value
Shipping
Returns
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!

Thumbnail of user rays910
1 review
0 helpful votes
August 5th, 2023
Verified purchase

I have a very uniquely shaped water softener outside of the house. Covers & All did a fantastic job working with me on the proper measurements and design.

They were persistent and continued to ensure we had the best possible measurements. Through multiple iterations, we finally got there and they still charged me the same, fair price as they initially proposed. The product arrived and is made of quality material and fits perfectly on this device. I would definitely recommend the company and will use them again when I have the need.

Tip for consumers:
See review

Products used:
Custom outside furniture cover

Service
Value
Shipping
Quality
Thumbnail of user je367
1 review
0 helpful votes
April 12th, 2024
Verified purchase

After placing the order, I received an email to confirm dimensions, logo, and zipper placement. I called for help on a few things and talked to representatives that were very helpful. Received another email with mock up confirming the changes. And then received our custom covers less than a week after the last email. We placed an order for 5 large covers, so I thought that was pretty quick. The covers were perfect. Perfect fit, nice weight. Nicely made. Good quality. Highly recommend!

I actually called twice. Both representatives were very helpful and were able to answer my questions.

Reason I chose this business:

Google search for custom covers.

Reason I chose this product:

Custom size, weatherproof

Service
Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, JE, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user kristiec118
1 review
0 helpful votes
July 21st, 2023
Verified purchase

We have a swing set which was in great need of having the cushions either replaced or recovered. Many places were quoting covers which would be more expensive than the swing set. I interacted with sales representatives several times to help me place my order and to inquire about shipping status. The team was very responsive. Although it took about a month to receive the cushions, the wait was well worth it. I would recommend this company to my family and friends.

Service
Quality
Thumbnail of user dwightc89
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

Just received our pool fire bowl covers. Outstanding quality. I had the pleasure of speaking with a customer service rep during the ordering process and they make it so simple and they were very polite (hard to find that these days). We would buy again for sure. One hiccup in the delivery process... Not Covers & All's fault. US Customs held up the package at the Fed-X Memphis, TN Hub for over a week. I made a call to Fed-X and they got it released and I had it within two days. Kudos to Fed-X as well for following through. Great Experience and I would highly recommend Covers & All.

Thumbnail of user jasonw1297
1 review
3 helpful votes
April 28th, 2021

I was sceptical having read some of the reviews however there were quite a few that seemed positive so I chanced it. Very glad I did!... Coversandall have remained in contact throughout and although I haven't yet received one small cover I have received, withing 2 weeks, 4 very well made sails to my exact measurement which fit superbly and enhance the pergola to which they are attached as well as providing the shade required. I would definitely recommend this company and would gladly use again myself when required.

Tip for consumers:
Just make sure your measurements are correct, use the tips the site offers as they are made to your exact reqirements.

Products used:
Garden Sails

Service
Value
Shipping
Quality
Thumbnail of user aaronn222
1 review
0 helpful votes
October 3rd, 2022
Verified purchase

I ordered a cover for my pizza oven since I could not find one from other sites that would fit. I'm glad I chose Covers & All because I got a top-notch product that fits my oddly shaped pizza oven perfectly. This is attributed to the attention to detail my agent had in the design process. We went back and forth several times with dimensional drawing to make sure that the finished product would fit and it does perfectly!

Reason I chose this business:

I could not find a cover for my oddly shaped pizza oven anywhere and found your site that makes covers custom made.

Reason I chose this product:

Because it would fit my odd sized object.

Quality
Thumbnail of user marciac99
2 reviews
0 helpful votes
January 4th, 2024
Verified purchase

I did get very good service with 2 out of 3 covers. All material I used was waterproofed and of good quality. The wheelbarrow cover was well done even though they had to re e-mail me several times to get all the measurements they needed! Great service, thankyou! The one I had trouble with was the Weber bell shaped cover. It seems that they sent a generic cover because it was way too big all around. I did not contact them, but will take it up when I fix my sewing machine!

good, I am not sure which piece out of 3 which I have recieved, i am reviewing! I assume this review is only for the first one that is depicted at the beginning. The third one deserves the same rating(very good). The customer service was through and well done. The fit is well done.

Reason I chose this business:

Web advertised

Reason I chose this product:

Seemed just what I needed. The custom fit makes the back yard storage look neat and orderly.

Service
Quality
Thumbnail of user janinev16
2 reviews
2 helpful votes
April 25th, 2021
Verified purchase
• Updated review

Measurements are in inches as this is an American company (any chance the Aussie site could get centimetres please) but as far as value and quality and speed of delivery I was blown away. I am a repeat customer and will use them again and again. Very impressive finish with water-resistant zippers, piped edges and made my things look like a million bucks having these on display. BRILLIANT! One other thing would be lovely if we could have more colour options for seat cushion covers!

Reason I chose this business:

I am a very happy repeat customer.

Reason I chose this product:

They look super professional.

Quality
Measurements are in inches as this is an American company...
March 30th, 2021
Verified site experience
• Previous review

Measurements are in inches as this is an American company but as far as value and quality and speed of delivery I was blown away. I am a repeat customer and will use them again and again. Very impressive finish with water-resistant zippers, piped edges and made my things look like a million bucks having these on display. BRILLIANT!

Reason I chose this business:

I am a very happy repeat customer.

Thumbnail of user kevinm1649
4 reviews
4 helpful votes
March 1st, 2024
Verified purchase

First time customer, but with this great experience, we will definitely be back. The overall quality of the product is super, gives as much confidence in protection of our outdoor items, and leads us to believe that, as we need to do the same for future, hot tubs grills, or other outdoor furniture, we will most definitely back to Covers & All. Thanks so much!

Reason I chose this business:

The readings and reviews we did before we ordered pointed to Covers & All, and we most definitely agree that it was the best place to go.

Reason I chose this product:

We were looking for something to protect our outdoor fire pit.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, Kevin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Thumbnail of user phillipl247
1 review
0 helpful votes
October 7th, 2022
Verified purchase

I was a bit leery of ordering a cover for my outdoor couch, so I ordered grille covers. After seeing the quality of the product, I decided to order the cove for the couch and all I can say is WOW! Running thru the measuring process was a little daunting but well worth it. The cover fits like a glove... prefect! And it's heavy enough that I don't have to "tie it down" when the wind is blowing like the other cover that i just replaced. I am very pleased with all of my purchases from Covers and All.

Thumbnail of user susane1715
1 review
0 helpful votes
November 1st, 2023
Verified purchase

After looking for new cushions and seeing the expensive cost even with year end sales prices we decided to try just getting new COVERS! And what a great deal$$$! A lot less money spent on 16 cushions! (8 Seats & 8 Backs) They are looking to be very durable, nice thick fabric, good craftsmanship, handy zipper, etc. Just such an eye appealing way to get a new look! I'm loving them!

Quality
Thumbnail of user jessiel210
1 review
0 helpful votes
November 1st, 2023
Verified purchase

Was impressed by the quality of these cushion covers -- the material feels very durable and love that the zipper has two pulls and wraps around the corners to make it super easy to take the pillow inserts in and out. My 5 year old patio set looks brand new thanks to these! Wish they came in more colors but am definitely happy with the dark gray shade I ordered.

Reason I chose this business:

Price and reviews

Reason I chose this product:

Needed a replacement for worn out covers

Quality
Thumbnail of user tarahg8
1 review
0 helpful votes
November 4th, 2022
Verified purchase

Overall the experience with ordering was great, I do love that I can customize the sizes for non-traditionally shaped chairs. The pictures are a bit misleading -- the covers come as kind of "shiny" and trash-bag like in appearance. Very rubbery, and not an outdoor fabric like I was expecting. They still fit the chairs, and hopefully will be protective, but I just wish the website would have shown that detail.

Reason I chose this business:

The customizable features, and the vast array of types of covers to buy.

Quality
Thumbnail of user stevejones5096
1 review
0 helpful votes
November 27th, 2023

Checked the measurements on my made-to-measure pizza oven cover several times to make sure I got it right. I had missed handles, hooks, rounded corners and they patiently contacted me with show drawings to check it off against and advice. Fits really well, well made, great price. Glad I used this company. Arrived quickly once designs finalised as well.

Products used:
Pizz oven cover

Service
Value
Shipping
Returns
Quality

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From the business

Covers & All is the ultimate destination for all kinds of outdoor covering solutions. Our USP is customized and personalized covers made-to-measure in any size, shape or fabric at the best price.

Within a span of 3 years, Covers & All has built a thriving customer base and a strong global presence across the USA, Canada and Australia. With the recent expansion in the UK and worldwide shipping, we aim to simplify outdoor maintenance for brands & consumers.

We take pride in being associated with over 13,000 direct customers, hospitality leaders and globally renowned brands like Ritz-Carlton Hotels & Resorts, Pratt & Whitney, InterContinental Hotel & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Vermont Islands, General Electric Company, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, New York City Fire Department, California State University, Magnolia Porch Swings, etc. who trust Covers & All for their every covering needs.

Covers & All operates out of Lawrenceville GA, Phoenix AZ and India. We have a team of over 200+ experienced labor force personnel who use the finest fabrics, state of the art machinery with the latest UV resistant printing technology to manufacture weatherproof & water-resistant covers for year-round protection. Our exceptionally skilled designers can design covers exclusively for brands with their logo and text.

Our portfolio includes a wide range of products like Patio Furniture (Daybeds, loungers, L-shaped sectional sofas, chair, curved sofas, dining sets), Grills, kitchen islands,, Fire pits, Industrial Needs, Miscellaneous Household Equipment like TV’s, Air Conditioners, Speakers & Fountains, Statues, Boats, etc. We also take special requests for customized & personalized covers by adding logos, design or images on any type of covers.

To learn more about our product offerings, visit our website at www.coversandall.com

Company Representative

Thumbnail of user covc
COV C.
Typically responds within 2 days

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