Covers & All has a rating of 4.72 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, quick delivery, and customer service. Covers & All ranks 5th among Home Decor sites.
No critical highlights yet
Having our conditioner unit close to a salt pool, Covers & All was the best find ever - in Google. Great quality and communication throughout the process of getting the measurements right. I will definitely recommend this company for any covers needed. Now the children can splash (or do bombs) as much as they like in the pool with no fear of rust forming on our unit. Thank you
I hadn't received any information after order placed for weeks so follow up on line. Email had been sent but unfortunately went to spam. I then had a confirmation email nearly every day to do more measurements, this became very frustrating. In the end I followed up on line to get the items started. Once production was started they were made up quickly and delivery was quicker than expected.
Having our conditioner unit close to a salt pool, Covers & All was the best find ever - in Google. Great quality and communication throughout the process of getting the measurements right. I will definitely recommend this company for any covers needed. Now the children can splash (or do bombs) as much as they like in the pool with no fear of rust forming on our unit. Thank you
Prompt action to redraft according to my measurements. Very apologetic for missing my notes the first time.
Easy to use website. Metric measurements would help the users in Australia. Some people may not order as they will need to convert metric to imperial measurements. I called them about one query and they actioned it immediately. They also answered my call straight away which was nice. No long waits to get an answer. Overall, very. Very happy with the whole experience and I want more of their covers on other items of mine. Will order again soon.
I called them about one query and they actioned it immediately. They also answered my call straight away which was nice. No long waits to get an answer.
Price was very appealing.
The range of covers and variety of designs suited my requirements. The colour range matched what I wanted.
Easy to use website... you have to move to metric measurements. No one in australia uses feet and inches.
I'm always a little dubious buying things online especially if you don't have anything to compare it to.
I was pleasantly surprised though, the fabric quality is wonderful, the online ordering system very easy to use and the quality of the work is quite honestly the best value for money around! They fit perfectly! I'm so glad I purchased these, they have given my outdoor setting a new lease of life.
Great service, tv cover came quick
It seems sturdy to handle outdoors with only a few exceptions
One being the bottom Velcro seam should be over the top of the bottom piece so water can run off not down into the Velcro, already had to open to let water out, and the other is I had to cut the back flap in half that covers where the mount arm goes through so to cover that area protecting from weather
But otherwise seems like it will handle being outside
Thank you, Philip, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I hadn't received any information after order placed for weeks so follow up on line. Email had been sent but unfortunately went to spam.
I then had a confirmation email nearly every day to do more measurements, this became very frustrating. In the end I followed up on line to get the items started.
Once production was started they were made up quickly and delivery was quicker than expected.
They where the only company I could find which could make up the covers at a reasonable price
Dear Leanne, we extend our sincere apologies for any discrepancy between our service and your expectations. We consistently strive to deliver swift and efficient service to every customer, and it is regrettable that you encountered an issue. Upon reviewing the order details, we noted the customization of your product with a unique shape. To ensure seamless alignment with your product requirements, our team took extra care in reconfirming the details. However, as your feedback is important to us, we have passed the same to the respective teams to make the customer experience better. Furthermore, we are pleased to learn that you are satisfied with the quality of the received product and delivery. Thank you for bringing this to our attention, and we remain committed to continually improving our service.
Measured up cushions entered info there order form, I think 24 hrs later they asked me to verify the measurements and add some done the around a week or so later and I'm talking later Dec early Jan covers turned up very good quality, only 1 little improvement I would suggest is to put a couple of eyelets in each side of the cushion to let air escape otherwise perfect and I have installed a couple of eyelets on them now seems to do the job. I'll be a returning customer for sure
Found on the internet and great value
Satisfied overall. Took a bit of going back and forth with different "design team" members to get measurements right. But happy with the cover in the end. It fits well. Material seems ok. Was made quickly and delivered quickly once size was confirmed. Be aware they might charge extra if the measurements need adjustment which is hard if you can't have a quote on this beforehand and must pay extra regardless. However mine was a minimal charge (couple of centimetres extra here and there) so was not a large price differential.
Quick responses. Followed through
Custom design required. Hard to find elsewhere for a reasonable price
Thank you, Anh, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Good. Website easy to use.
Item exactly as described and swift delivery despite covid delays. Only a couple of days behind ETA.
Customer service can improve upon comm's, it wasn't clear that I was ordering stock from o'seas, I thought it was produced onshore. It took four or more emails before I got a straight answer.
Customer service was excellent aside from this and I'm very pleased about the product quality and value for money. Will definitely use this company again.
I asked a fairly basic question but needed to repeatedly ask it in four or five different ways before it was answered clearly. I found this very annoying and was close to cancelling the order.
In future I recommend making it clear that items are not produced onshore in Australia but o’seas. Transparency is important when gaining a customer’s trust. Customer service should not evade the question.
Customisable and quality fabrics and zips.
Good. Website easy to use.
I recently Pex based a pool table cover and on the inside were marks and stains all over it I emailed someone and they said they would get back to me and never have. Wouldn't recommend this to anyone, and will be telling people to avoid covers and all. Will be posting this on all social media platforms so this doesn't happen to anyone whilst spending their hard earned money. Ver very dissatisfied
Hello Steve. We apologize for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We are committed to replacing any product that has a defect. Our Quality team did respond to your email dated 14 February requesting pictures clearly showing the problem, along with a picture of the taffeta label on the product. Kindly write back to us at feedback@coversandall.com with the requested pictures so that we can investigate this and offer a resolution.
This is a top quality product. My new cushion covers were made exactly to my supplied measurements and fitted perfectly. It was better made than the original factory cushion covers that came with the furniture.
The sellers communication was very detailed verifying final measurements zipper lengths and piping. The final produce is excellent and I will not hesitate to buy from you again. AAA!
We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!
I wouldn't have a clue what my cover looks like as it has NOT arrived yet.
Very disappointed in you delivery service
Thought we would receive a custom sized cover
This UV resistant BBQ cover is exactly what we have been looking for. It's high quality and very well made, a perfect fit, a good colour, tough and durable and promises to last far longer than our previous Weber branded covers which perish in the sun. Service was excellent with great communication and delivery was very fast.
We wanted a BBQ cover that was UV resistant and durable after having to replace the Weber branded covers too frequently. Covers & All products looked high quality with durable materials and also were available in a range of colours and materials. After receiving our cover we are very happy with its quality and fit.
Really helpful on-line customer service chat. I accidently put in the wrong email address, and I was able to talk to someone online and resolve it very quickly. Item appeared in under two weeks, as was expected. Product appears to be 100% better quality than the ones we have been buying at the major hardware store and we have got through a ton of those in the last year, so if this one stands by its 5-year warranty, this should be a great investment. Very happy so far.
I made a typo error and was concerned when I did not receive any order confirmation. I was able to have an on-line chat with a customer service rep and then it was realized that I had input the email incorrectly. He resolved it for and sent through the confirmation and tax invoice. Very helpful.
Need a good quality product at a fair price. The website appeared to have the type of product I required..
I can not fault customer service at all! I emailed them that I'd changed my mind on shipping and wanted it priority shipping so that it was here in time for a family gathering on the 23/12 and they fixed everything up very quickly and they were very responsive to all emails. The tablecloth fits my 8 seater outdoor table perfectly and I love the elastic corners. The tough material is just that it's nice and thick aswell and can tell it's of good quality
Amazing prompt and extremely helpful
They done custom orders at a really reasonable price
Order process efficient, delivery was slower than advised however could not make any changes once order placed
I called, emailed, text with chatbot within a minute of placing order, then repeatedly followed up for 4 days leaving messages and further emails then told via chatbot that order was in process so no changes could be made, followed up email again and received same result. My order was placed on a Sunday with my email following immediately from receipt of order confirmation noting error. Had my email been read the error would easily have been fixed unfortunately as no customer service provided ended up with a well made cover that is unsuitable , disappointing
To be able to order specific size
Hi Lee, we regret the inconvenience this has caused you. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your emails promptly. Please be assured that we are working on this and resolve the issue at the earliest.
To avoid these kinds of issues, we always suggest contacting us via chat or call helplines within 2 hours of the order placement. Regrettably, we won't be able to assist you further in this regard.
I've now ordered three custom covers, and each time, the design has been perfect. While there were initial concerns with my most recent order, as it seemed to be delayed and the specifications were not promptly acknowledged, I was pleased when the cover arrived. The design team demonstrated great attention to detail with the measurements and specifications. Despite the initial worries, I am extremely pleased with the final product and feel I got excellent value for my money. Thank you to the design team for their thorough work!
Hey Javier! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use website. All went as expected. Didn't need to contact anyone. Product came in a couple of days! Excellent quality and fit. I'm very happy!
Hey Amanda! We're pleased to know that you found our website user-friendly and satisfied with the product quality. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Fantastic service. Quick follow up by service team (over the weekend) to get design/dimension approval, and extremely fast manufacture and shipping. Unfortunately delivery took a week longer than estimated as it was shipped from India, however that was ok as the quality is great and it fits the storage box perfectly.
Haven't tested whether it is waterproof yet but appears to be.
Highly recommend if you are looking for a cover of bespoke dimensions.
Ordered online and was sceptical to what I might get.
Delighted to say the large outdoor table/chair cover and sofa cushion cover were delivered within 5 days during peak Christmas period, which was well ahead of proposed delivery timeframe.
Items are fabulous. Nicely made.
Online system SO easy to use.
Very happy with the entire experience.
Thank you.
Stumbled on a web search after being told of a three month delay by local upholsters.
Meet my requirements. Website easy to step through and measure.
Good ordering process and design / measurement check. Positively surprised with the quality of the final products. Timely delivery.
Only issue was for additional payment (increased measurement during design check) which could not be completed via the link provided. The customer support officer said they will send a PayPal link. In the end I received a different link from another platform / different name. It was confusing to know if this was for the product (the link also arrived 14hours after conversation). I paid immediately but received a message by someone else saying that payment was pending. It was. A little stressful as I thought I had been scammed. But all back in order after a few emails. Would recommend to friends.
Customisation options + price
Applied for the discount, didn't get it. Signed up for the newsletter which said that you get free delivery on items bought, didn't get that either. Sent email requesting response, no reply. Will not deal with this company again, very disappointed.
Hello Darren. We are sorry to learn that you were unable to avail the welcome discount. Unfortunately, we are unable to locate any email from your registered email address pertaining to this concern.
For the welcome discount, the coupon code we email you when you subscribe needs to be entered while placing your order - there is an APPLY DISCOUNT option displayed on the cart page, just above pricing. Regrettably, it was not entered on your order. You can still use the code on your next purchase.
We regularly run attractive promotions on various products. To view a list of active offers at any time, please bookmark this page:
https://www.coversandall.com.au/coupons
If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helplines.
Dealing with professional people who cares about their customers was a great and rewarding experience. Where they had any doubt in mistakes that I may have made in the measuring of the dimensions of the cover needed, questions were asked. I took all their queries at heart which resulted in the final product having a perfect fit!
Was lucky to "stumble" across them on the internet when searching for a cover for our stacked chairs.
Have been trying to get replacement covers for outdoor furniture for ages but could only find stretch covers which weren't what I wanted. Covers & All not only supplied made to measure covers in quality material at a very competitive price, they also had them delivered to rural Tasmania over the Christmas/New year period only one day over the estimated date - will definitely recommend this company to friends & family
The web experience was fine but perhaps send me a review form once I have received the goods not before.
I would rate these guys highly. Really easy to work with this company. Good quality. The online process was simple and structured.
Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!
Thank you, Jenny, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!