• CreativeMotionDesign

Overview

CreativeMotionDesign has a rating of 3.33 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. CreativeMotionDesign ranks 6th among Wedding Photography sites.

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What reviewers want you to know

Positive highlights

  • But probably the best part is the customer service.

Critical highlights

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How would you rate CreativeMotionDesign?
Top Positive Review

“Versatile website design with great features!”

Brandon J.
8/28/15

I have been using Creative Motion Design for several years and I really like it! As a photographer, I'm able to instantly upload content and it appear within an instant. I looked at many online hosting/website building companies and CMD had the most versatile and easy to navigate web templates and they don't break the bank either! The only issue I have is since they are not local (in the USA) you might not receive as timely of a response as you would prefer but they do take care of whatever you ask them about. Overall, they rock! www.rocketlandphoto.com

Top Critical Review

“Horrible Service”

James O.
4/27/17

I changed from a Flash to HTML site recently and now I'm unable to access my dashboard to make changes. I've created several incident tickets and send numerous emails - NO RESPONSE. ZERO customer service. Something is up with this company. They use to great to work with, not anymore. Just cant get hold on anyon!

Reviews (12)

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customer service (4)
Thumbnail of user brandonj18
1 review
1 helpful vote
August 28th, 2015

I have been using Creative Motion Design for several years and I really like it! As a photographer, I'm able to instantly upload content and it appear within an instant. I looked at many online hosting/website building companies and CMD had the most versatile and easy to navigate web templates and they don't break the bank either! The only issue I have is since they are not local (in the USA) you might not receive as timely of a response as you would prefer but they do take care of whatever you ask them about. Overall, they rock! www.rocketlandphoto.com

Thumbnail of user jameso103
2 reviews
1 helpful vote
April 27th, 2017

I changed from a Flash to HTML site recently and now I'm unable to access my dashboard to make changes. I've created several incident tickets and send numerous emails - NO RESPONSE. ZERO customer service. Something is up with this company. They use to great to work with, not anymore. Just cant get hold on anyon!

Thumbnail of user yasminew
1 review
2 helpful votes
March 7th, 2014

I have had my CMD website for a few years and it's the best decision I've made. Other vendors in the industry like the website so much that they are asking for help from us to build their website! CMD is so easy to use and customizable. But probably the best part is the customer service. In this area they truly over deliver, the team has helped us customize our website and has helped us out in so many ways to make our website/blog everything we envisioned. Our company recommends them to anyone looking for an impressive portfolio website.

Thumbnail of user lexin12
1 review
1 helpful vote
April 4th, 2017

The team does not contact you back at reasonable business hours. I have been trying to fix issues for one week now. They do not answer the phone and lie and claim that they try to call you if you need support. I do not have access to my website account and my contact page does not work so my company is LOOSING business and no one is available to help me fix this issue.

Thumbnail of user joshuan2
1 review
2 helpful votes
September 18th, 2012

CMD has created an amazing user controlled web site base. I have been with CMD for two years and it has made having my portfolio on the internet very convenient. They recently put a handful of html sites to provided anyone with there preference of html or flash. The image size and resolution that these sites offer are very high quality. One of my favorite parts of CMD's interface is the user friendliness and the viewing stats it gives you about the traffic your site is getting. Has seriously made my life easier.

Thumbnail of user edwardp7
Edward P. – CreativeMotionDesign Rep

Thank you for your Creative Motion Design review. It's great to hear your comments and know that you enjoy our "user friendly" features. We do appreciate your business. Check back soon we will shortly offer music on HTML sites!

Thumbnail of user jennyw4
1 review
2 helpful votes
September 18th, 2012

I just started a free trial website, and after only one week, I already know I am keeping it for good! I explored multiple designs before settling on one; I would have to say choosing my favorite of the 20 designs they offer was the most difficult part of the process. Since I have pretty much zero experience in building websites, and I didn't want to shell out an outrageous amount to pay someone else to do it for me, this was the perfect option because it's super user-friendly, offers beautiful designs, and fits within my meager budget. I am also very impressed with their customer service because all the questions I had were answered promptly and thoroughly by friendly reps. I am certain that if you start a free trial, you be just as impressed as I am!

Thumbnail of user edwardp7
Edward P. – CreativeMotionDesign Rep

Thanks for your Creative Motion Design review! We are so happy you chose us and are certain you will continue to love your new site! Be sure and visit our facebook page for great contests and giveaways! http://www.facebook.com/cmdwebsites

Thumbnail of user andreab19
1 review
2 helpful votes
September 19th, 2012

I really like the CMD web design choices. There's quite a few to pick from, all totally customizeable however you want. I've used them for 3 years. One thing I've had problems with is I never seem to be able to get emailed back if I have a question. Really annoying. Over this past year I've had about 3 questions regarding my site, and not one was answered. I haven't found another site that offers services like this so I've stuck with them. They also do contests monday and friday every week on their fb page which is fun. I suppose you could say I have a love/hate relationship with them.:)

UPDATE:
After posting this comment I got a very kind email from CMD, and they went above and beyond trying to make up for the lost emails. I talked to 3 different people all trying to help, and the time they took was very much appreciated. I nearly felt doted on! You can tell they really care about their customers, and want to help in anyway they can. You can't beat that!
Thanks CMD! Your kindness means a lot.

Thumbnail of user edwardp7
Edward P. – CreativeMotionDesign Rep

Hi Andrea, Thank you for choosing CMD I am so glad you are happy with our products however I am so sorry you never received an email back to your questions. This truly concerns me because we make so much effort to assure excellent customer service and communication. In the future please make sure you are sending your email to support@creativemotiondesign.com. You can also post your issue on on our facebook page and I will quickly respond and have support contact you as soon as possible. Another option is to give us a call. Our number is 888.228.0399. Thanks again for your business and for your patience.

Thumbnail of user jakeh45
1 review
2 helpful votes
May 24th, 2016

Where to start!... Lack of storage for starters... Where is the 24h support?. You have to pay for everything I. E. If you fancy and template change it will set you back $60. Hosting is $100 a year for limited space, limited accessible support. Their templates are basic looking and to top it off they look outdated compared to other companies that charge a lot less.

DO YOURSELF A FAVOUR AND LOOK ELSEWHERE.

Thumbnail of user mundob
1 review
2 helpful votes
September 26th, 2012

I have a website with Creative Motion Design and I love it! The hardest decision to make is which design to pick out of all the great designs that they have. Uploading and arranging photos is very easy and fast. I get a lot of compliments on my website all the time and am always asked where I got it from. I also have never had any problems contacting customer service if I have any questions, my emails are responded to quickly and any trouble I am having is solved. I am very happy with my website and this company. There is also the very active and friendly Facebook page which is great to to participate in with other photographers.

Thumbnail of user tampert
1 review
1 helpful vote
February 19th, 2016

They advertise 24 customer support and phone tech support. Nothing could be further from the truth! Bad Bad Bad

Thumbnail of user jamesh122
2 reviews
4 helpful votes
June 9th, 2014

BAD SUPPORT - NO HELP AT ALL AND NO RETURN CALLS FOR DAYS WHILE MY SITE IS DOWN! I purchased a photography website from them, I now get an error and the site will not load due to a register_stats. Php file. I have emailed and called them several times with no call back with only one useless email response days later.

Thumbnail of user user73
6 reviews
23 helpful votes
October 13th, 2008

Good value for photographer websites - These guys have some great designs and I almost went with them but there were some other sites (foliolink.com) which I liked better. It was almost a toss up. I would recommend taking a look at all of these photographer website design places before making your choice, but these guys had some rock solid designs. I have wedding photographer friend who went with this company and she has been happy with them.

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Thumbnail of user edwardp7
Edward P.

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