Crisp has a rating of 1.5 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Crisp ranks 50th among Customer Service sites.
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The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails. Well let me warn you, their email functionality is lacking! It is not possible to view rich-content emails i. E. no HTML emails. It displays in the inbox as text which is unreadable. Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link. However, even this does not work. Support simply states: "Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards." WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails. And after I took it up with support again, the reply was they have too much on their plate: "Our dev has noted this already but we cannot change this right away as we are having too much on our plate." So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for emails.
In considering Crisp.Chat, a well-regarded live chat and chatbot service, I was initially optimistic about the potential for streamlined communication. However, my experience with the platform has been severely marred by concerns around data protection, adherence to GDPR regulations, and the conduct of company leadership.
My primary concern relates to data handling. I've observed instances where Crisp.Chat's practices appear to breach both their own policies and GDPR law. In one situation, I felt compelled to provide more personal and business registration data to regain access to my locked account, a clear violation of GDPR and the company's own privacy policy.
Moreover, I was informed several times that additional data was being processed by the organization. This approach seems at odds with Crisp.Chat's policy, which states they "don't process the data of our customers (and our customers end-users)."
In my experience, the company's policy on automated decision-making and profiling also came into question. An automated process erroneously determined that my client's business was fraudulent. The fact that the company insisted on additional verification despite the GDPR guidelines breach was quite concerning.
Adding to these frustrations was the unprofessional conduct of the company's CEO. The leadership of an organization sets the tone for its operations and customer interactions, and, in this case, I found the conduct to be less than professional. This did not inspire confidence and significantly detracted from the experience with Crisp.Chat.
However, amid these negatives, I must acknowledge the efforts of a customer service agent, Clark, who strived to provide assistance within the limitations of his role. His efforts, though hampered by the policies and procedures in place, were appreciated.
Despite the potential value of Crisp.Chat's service, my experience was characterized by serious concerns over privacy practices, GDPR compliance, and unprofessional conduct from the company's leadership. Potential customers should be aware of these concerns before deciding to use Crisp.Chat.
Joseph Langford - Off The Charts
Used the premium service for a while for some of our websites, but found the app to be highly unreliable. Cancelled the service, then found that we were still charged after having cancelled the service. They refused to refund us for the cancelled service. Have contacted the bank to prevent further charges and to dispute the charge. I would recommend using another live chat software for your website. Their service goes down pretty often.
This company back in august of 2018 promised us a new version "v3" that they called it. That basically had everything that we needed. Then we were told end of Jan, then Feb, then march, then end of May, then were just told end of September of 2019. They coerced us into buying the larger package stating it was going to come out and its worth it. After over a year with the company - horrible customer service, very rude responses and to be honest a very sub par and confusing platform. We highly suggest any company looking for a chat service to go somewhere else. This company offered no refund based on the lies, and ignored us after the fact. There are many complaints as you can see online about Crisp. They are all warranted. Horrible.
Customer support is very rude towards you and their policies gives you zero protection in case you aren't satisfied.
Crisp chat has a very nice GUI however it is not user friendly, when asking for help you get referred to their documents which don't cover everything. The biggest issue I face is you can't edit user accounts as an owner - This is ridiculous how is any large business supposed to get this up and running I have to go to each user individually to setup!
I also hate the fact that my users can see my billing information and other admin settings, they don't allow for the users to change them but it's just unprofessional to let staff see configuration options that does nothing but add confusion!
They also ignore feature requests and the chat seems to be in early stages of development as most things I try to do are so basic!
They got a 3 star as I like the system it just lacks many features and doesn't seem like it's going to be changed anytime soon.
Hello! And thank you for your feedback.
As you may know, Crisp is not focused on large companies, that is why we believe that anyone is able to manage their own account without any external help.
That is why we do not offer this feature at the moment (However, it is included in the roadmap for the next months :) )
Regarding your billing information, we promote transparency and trust. Furthermore, your users can't change your billing information if they don't have the right to.
Regarding your feature request, could you please send me the details of what you are looking for at antoine@crisp.chat?
Regards,
Antoine
The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails.
Well let me warn you, their email functionality is lacking!
It is not possible to view rich-content emails i. E. no HTML emails. It displays in the inbox as text which is unreadable.
Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link.
However, even this does not work.
Support simply states:
"Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards."
WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails.
And after I took it up with support again, the reply was they have too much on their plate:
"Our dev has noted this already but we cannot change this right away as we are having too much on our plate."
So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for emails.
Multi-channel Customer Support is something that companies can't go over. Businesses have now to face multi-channel communications. They also have to be able to respond to customers questions in a wink. To face this challenge, as Startups & SMB's have to deal with small teams and high quality support, Crisp has started to build a product that answers to every companies problem regarding customer support. Through a wide range of feature,
Get feedback for your startup: With Crisp Basic plan (which is free) you can start to get feedback from your early adopters and gain customer knowledge about how they feel concerning your product.
Experience multi-channel customer support: With Crisp, you can connect multiple channel communication to let you answer customer from the same dashboard. You can centralize everything within the same software.
Enjoy Drip campaigns: Thanks to Crisp, you can automate your customer relationship to let your onboarding or any marketing run on autopilot. Start sending email or in-app messages efficiently
Sell more with chatbots: With our Chatbot, you can put your sales pipeline on autopilot and focus on what matters the most: helping your customer.
Futhermore, Crisp provide many integrations with CRM's and Zapier to let you build and connect your data with the software you want.
Crisp has been created in 2015. In 2019, it's more than 100 000 companies that are using Crisp to enhance their customers relationship.
At Crisp, we are attached to give the best satisfaction to our customers. We offer a free trial during for 14 days (no credit card is required) and can even be extended to 30 days if asked. After the trial, the customer is offered via email to continue with the paid version or with the free version (we have a free tier).
As explained previously with our support, In your case, you entered your credit card to continue with the paid version, so you got charged. As mentioned in our terms and services, as we already offer a free trial, we don’t offer refunds on paid plans.
This comment is following a strategy to give bad reviews to get a refund. Our team is only respecting the terms and conditions that can be found on crisp.chat/terms