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Claim Your BusinessCriticalTool has a rating of 4.41 stars from 299 reviews, indicating that most customers are generally satisfied with their purchases. CriticalTool ranks 47th among Industrial Supply sites.
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I recently purchased a case of gloves from critical tool. Website was very easy to navigate and many options available. Prices are competitive. Items arrived very quickly especially for the "Covid times" we live in. Will recommend to others!
There is no way these people have over 8k positive reviews. These are cloned, fake. I took a chance and ordered a Hi-V raincoat. This order was assigned a PO # and email confirmation was received. That day, I requested a quote for several more for my Fire Department. Now that I had an online account, I thought I'd check on the quote. However, I noted I had an email from these people. It was a PHOTOGRAPH, from them, a mobile phone used, for a Quote? That's right, unprofessional. I continue to login in and learned these folks tried to take my quote request and make it an actual order without our consent. I was livid, it doesn't happen by accident. Since they never bothered to return any emails I'd sent, I called. Some lady answered and told me it's a glitch. A "glitch" that in their favor, orders a $700.00 order without consent, along side my original, $66.00 order. She said "it's only a quote". (Basically, they saw "company" and tried to pull a fast one." (The PO, only requested ONE) I put a stop to it. I've tried to email since my actual order had no status I can't check online *archaic)? Now, all email is returned and some dude named "Fred" I left a VM for. I'll NEVER order from them again. You shouldn't either, especially with the purchased reviews. The algorithm shows that nearly half of the reviews came within 60 days of each other of the alleged 8k reviews. My order has disappeared from my history too. Now, I'm forced to do a chargeback. **UPDATE:** I received it, the quality is what I'd expected, it's missing some you know, "features." A HOOD? Also, it's barely water resistant, NOT WATER PROOF as I took it to a MVR- Rollover and it was raining. I managed to get wet under the jacket. Ugh.
There is no way these people have over 8k positive reviews. These are cloned, fake. I took a chance and ordered a Hi-V raincoat. This order was assigned a PO # and email confirmation was received. That day, I requested a quote for several more for my Fire Department. Now that I had an online account, I thought I'd check on the quote. However, I noted I had an email from these people. It was a PHOTOGRAPH, from them, a mobile phone used, for a Quote? That's right, unprofessional. I continue to login in and learned these folks tried to take my quote request and make it an actual order without our consent. I was livid, it doesn't happen by accident. Since they never bothered to return any emails I'd sent, I called. Some lady answered and told me it's a glitch. A "glitch" that in their favor, orders a $700.00 order without consent, along side my original, $66.00 order. She said "it's only a quote". (Basically, they saw "company" and tried to pull a fast one." (The PO, only requested ONE) I put a stop to it. I've tried to email since my actual order had no status I can't check online *archaic)? Now, all email is returned and some dude named "Fred" I left a VM for. I'll NEVER order from them again. You shouldn't either, especially with the purchased reviews. The algorithm shows that nearly half of the reviews came within 60 days of each other of the alleged 8k reviews. My order has disappeared from my history too. Now, I'm forced to do a chargeback. **UPDATE:** I received it, the quality is what I'd expected, it's missing some you know, "features." A HOOD? Also, it's barely water resistant, NOT WATER PROOF as I took it to a MVR- Rollover and it was raining. I managed to get wet under the jacket. Ugh.
Tip for consumers:
Order status abd final price before shipping
Products used:
Jacket/Rain gear
I recently purchased a case of gloves from critical tool. Website was very easy to navigate and many options available. Prices are competitive. Items arrived very quickly especially for the "Covid times" we live in. Will recommend to others!
Customer service may seem nice and helpful, but they have no intention of helping to resolve problems. They do not return calls and give wrong information just to get you off the phone. This caused a delay in cancelling an order which resulted in a 20% restocking fee and return postage totaling $361 and a bill from UPS (supposedly free shipping?) of over $900. The company doesn't stock anything, they try to drop ship from the manufacturer, they have bad relationships with these manufacturers, which causes a lack of communication and Critical Tool blames everyone else for their inadequacies and problems they cause. Use another company, or you'll be very sorry. Ordered from ZORO, product came in one day and it was free shipping and no problems.
I visited their website and after creating an account put in an order. I was given a total amount and the amount which was stated was immediately charged to my card. I woke up the next morning to see that I had been charged again, this time for ~$5 more than originally stated.
When I went to check why my account was charged twice I realized that the website now said my order was cancelled with no reason specified and also that the second amount I was charged was nowhere to be seen on the invoice.
I contacted their customer support and received a reply which, in a very rude way, told me that I was not charged twice (I was) and that it was because taxes had not been accounted for in the first charge (admitting I was double-charged.) What professional company doesn't have a way of calculating taxes on a purchase? The representative said my order was cancelled because I was "not an existing customer" (why are you taking new orders if you're NOT taking new orders?) and that they couldn't contact me because they didn't have my email (which they did because I had created an account with my email AND I had received a confirmation email after placing my order).
I am writing this review in hopes that any new customers looking to buy from CriticalTool.com (or their parent company LabSource.com) will steer clear of this fiasco.
Every time I need Hi Vis equipment? This website has it. Right price. Right sizes. Why look anywhere else?
Our employees are required to FR clothing and recently replaced all field vests with FR vests. Shopping was easy and the price was great!
I love the order history/reorder format of your site. What I don't like is the ridiculous amount of emails I get. Twice a week is absolute overkill. They currently go to my spam folder because it's too much.
I have to see how long it takes for me to receive my order and how satisfied I am with your product to see if I will order again. I work for a tow company, so if I'm happy I will recommend you to all my coworkers. We will see.
I was looking for a reflective vest to fit me in a different color other than yellow and I found it here, in my size, with bonus pockets
It has been the best and the customer service is outstanding that's why I keep coming back this is about the third order I placed him so far I believe one of the representative name is Dave Kramer he's really good at his job and every time I had the opportunity to speak but he'll always a pleasure and very pleasant and I appreciate that about him and the company.
Quick find. Good deal minus the shipping. You gave me the wrong vest, I think. In your ad there was a girl wearing the vest. This one seems shorter than the one the picture plus there is a dude wearing the vest on the packaging. Anyway, it's a gift for a friend. She'll be fine, as long as she is highly visible.
I found this through google. But didn't see this product in the site itself. I would have liked a key or 2 for this product.
If I can talk to my manager about placing a large order for this glove in different sizes , do you offer a better price for large orders? How many pairs of gloves would it take and for what price?
I love critical tool for my glove purchase, it is well worth the money, i go through 10 to 17 pairs of gloves a week great value
had a question called the 800 number there was no answer, I was called back within 5 mins and didnt leave a voicemail, how good of customer service is that
Have been ordering for almost 2 years. Very happy with their CSRs and all of the items we received. Highly recommended
It was easy to find items I was looking for. I have not received the products, so can't evaluate them
Boot Covers.. darned hard to find here in the USA. Glad you have them. Grainger doesn't, nor does ULINE, nor the blue company "?"
I have purchased from you in the past. Some times successfully and one time the online was terrible and I gave up.
The two butt cans that I ordered are scratched and the male threaded end on one of them is distorted so I can't screw the top onto the base. Your product is substandard at best and I would not recommend this product or your company to anyone.
Quick processing and shipment. Product as described. Will order from CriticalTool again in the future.
Your site was easy to navigate. I especially like how you can see upfront what the shipping charges will be.
The quality of the Jacket I purchased is Great!
However, I need to return the jacket, I order the wrong size.
I now know I need a size 5XL Tall for my son.
Thank you
Kim
Your prices were very competitive although not the lowest by just a few percentage points. Well done. What made up my mind to use your site rather than the lowest prices was your selection was superior to their's. So overall, your site won out and I will definitely look to you first the next time I need safety equipment. Congratulations on the initial interaction, now we see how your delivery side works out.
I had trouble using an Amex. after hitting submit, it twice told me that payment method was not valid.
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