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Claim Your BusinessCSL Plasma has a rating of 3.72 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CSL Plasma most frequently mention great place, customer service, and friendly staff. CSL Plasma ranks 8th among Health Information sites.
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I've been coming to CSL since 2023 and I've always been treated with respect. The employees are kind and patient. Cache is employed by CSL and she is exceptional. She was the first person that set me up on the machine. She's gentle and very hard working. It seems each time I come she's here. She has an amazing attitude and is efficient and professional. She ranks 1000 in my opinion. Give that Queen a raise.
Staff is rude and never wear name tags. Get different answers from different techs on the same day! Poor skills starting IV's.
Staff is rude and never wear name tags. Get different answers from different techs on the same day! Poor skills starting IV's.
They're short staffed & the present staff spend more time clowning around with each other & talking then tending to the customers.They should be more friendly. The least they could do is provide water per person or a snack given by staff not out in the open for all the greedy people to help themselves. You can count on being there at least 2 hrs per visit. The 1st time will take at least 3-4 hours.
I was bruised twice at this location but it will never compare to their new employees (currently in training) attitude, she needs to be fired for her attitude and disrespect towards other patients/customer! She's lucky I wasn't able to get her name, but we will never return to this location due to that experience! My husband and I have been coming to this location for almost a year now and when this inexperienced girl came in, she messed it up for us! I'm sure she will cause more conflict with other people… be cautious!
I've been coming to CSL since 2023 and I've always been treated with respect. The employees are kind and patient. Cache is employed by CSL and she is exceptional. She was the first person that set me up on the machine. She's gentle and very hard working. It seems each time I come she's here. She has an amazing attitude and is efficient and professional. She ranks 1000 in my opinion. Give that Queen a raise.
Products used:
Blood Donation
I truly understand saving lives but the pay is highway robbery. Over $2000 for a tube of plasma. And you only get $50-65 dollars. By the time you take monies off card, you basically end up with a total of $30-35. Sad. I'm over this place.
Kimberly was the nicest and sweetest person. Her needles did not hurt. She has a great smile and laugh.
I love CSL in Dayton, Ohio. The people are friendly and it's a clean, comfortable place to donate. You will be treated fair and with kindness. You start at the check-in and everyone is patient and happy to help. I love Nan and Tierny, they treat you like your family when they check you in. They remember my kid's names and ask about them. We laugh and catch up with each other like friends do. I look forward to seeing them. After you check-in, you go to the donor floor. Alanna, Austin, Tia, and everyone on the donor floor care about your comfort and safety. They make sure all safety procedures are followed. They put you at ease and answer all your questions. Going to this CSL is like hanging out with friends a couple times a week!
Products used:
I donate plasma two times a week.
CSL uses Paysign debit card to pay for donations. I had a small issue with Paysign but it was my money so I complained to CSL when Paysign refused to resolve the issue. Rather than respond to my complaint it seems they just disabled my account.
I go to csl in muskegon Michigan and to me it's a institution not a center you have attuides people judging you by the way you look donors and staff so you don't have a friend.they'll stick you wrong anything to deter you like your making millions.but I thought you can donate every 3 days twice a week im schedule for every 4-5 days for no reason at all.judging you your making to much money and not saving life's.you deal with a lot of discrimination there donors and people.so I was sharing a thought of what I see going there for 2 yrs.and counting I guess til they bar me for whatever reason the can think of to stop me from donating.is sad you can't even save a life with out people making it difficult but they have a sign come do the amazing.yea right.you won't feel amazing when you leave.for sure..
I donate at CSL Plasma Cleveland, west 25th street. It is a very clean facility and all the employees I have encountered have been pleasant, friendly, and very helpful. My questions get answered and I feel safe donating here. I get to make a little extra money and save lives at the same time. WIN WIN!
You have to wait outside for 1-3 hours daily as workers chat indoors, if you question the managements local or cooperate you will be deferred, kicked out. The Olney location is called the Black CSL, because the black leadership there mistreats it mostly black population the worst, so I suggest B positive in Cheltenham mall
It opens 1-2 hours late always,donors are forced to wait outside rain,snow or heat as you view the workers laughing,eating,talking. The Non English speaking guards act like cops hands on their guns and quick to violence. Biometrics takes 45-1hr in line. Then you wait in another line for another hour or two and if you complain you will be permanently deferred.,there are no bonuses,the staff is very rude if you stop them from socializing,which is often and you will be deferred. The corporate office supports this behavior if you report the site for non problems the cooperate office reports you to there local office and again you get deferred,which means kicked out and unable to donate.its called the Black CSL because most of the staff, donors are black and at the Franklin Mills location it basically mixed,but mostly white,opens on time daily, process donors completely within 2 hours. Do not donate your plasma and,or time with C.D.L it's horrible, there are other plasma companies in Philadelphia that treat you with respect and pay the same if not more than CSL
Products used:
Donated
I was very disappointed to find out that I was chosen to receive a extra $30 just to find out that once you donate. You have to wait 48 hours before you receive it. What a rip-off. I didn't wait 48 hours to donate!
Latisha j. Was very friendly helpful and very informative about my visit at csl plasma definitely coming again.
I had MULTIPLE terrible experiences at the cls plasma in Roseville. The entire staff good off all day while we sit in the lines for hours as they do nothing. I got out of line after waiting 2 hours in line and I couldn't hold my pee in anymore so I ran to the bathroom and asked if the guy could hold my spot and he said yes and when I came back they told me I had to go to the end of the line and start over. Not even that every time I donated there the staff were extremely rude and don't care and they make you sit after you've donated for several minutes because they forget about you and your left there with the needle in your arm for no reason! This place It's bull$#*!. BIOLIFE was 10 million times better lines went by fast because people actually do their jobs and they get you in and out and provide you with a snack and water and staff were very helpful and nice and they had everything set up so much more organized and makes the experience a lot smoother. They are just all around a lot better so and also offer more money for first time doners almost 400 more than cls.if your considering going to cls instead of bio life don't do it! Please do your times sake
They did this again not the first time the person was not a new donor they have no respect for your time or common decorum.
Nick is by far the nicest, most efficient CSL employee I have ever met! Largo is lucky to Have Nick!
Complaint regarding Store #139 at
7940 49th St North
St Petersburg FL *******
Clients are habitually left on machines 30 minutes after completing plasma donation.
On Thursday 12/21/2023 a gentleman had been passed by twice while others were disconnected from the machine. He got angry enough to push the machine as the tech shrugged and blew him off.
Today Saturday 12/23/2023 a gentleman was so tired of waiting he got up and attempted to unhook himself from the machine.
Also today I was left waiting 30 minutes to be disconnected while the tech passed me by once.
This is not a problem where people can't wait for the techs to clean and reset one station before moving to the next.
While this is a holiday weekend and staff may not be full, the people who are here today seemed determined to as insufficient as possible.
Not good visits this week at all.
Beth,Perry, and Robert,Cara, Bri,are the best people I know keep up the good work and don't change anything
Very professional and the process is quick,but everyone is always so welcoming and definitely my favorite place to donate. Employees are friendly and great
I mean cmon, these employees at csl in Greeley Colorado just do not give a damn! I understand you're going to get busy but man can you guys just move the line along and act like you like your job! They huddle in groups talking while people are waiting to be taken care of, and the attitudes oh my gosh! They act like your there worst enemy when you ask a question! Cmon managers of this location, get it together!
Worst ever center I have ever been to! The techs can't get a stick the 1st try. Use both arms and then after leave you so bruised you can't donate 2 times in the same week. Plus the nurses don't seem to care. They just say we will have to refer you for weeks. Multiple people complain daily about this. To many centers to use other than this one.Never will I step foot in this facility or ever refer anyone here!?
Tip for consumers:
Run..so not go here!!
Products used:
This is a plasma donation center
Sometimes it isn't even worth it to wait over 2 hours to donate. CSL plasma desperately needs help in both the reception area and donor floor
I was attrached to CSL by an online ad that stated '$500 for first donation and a $100 bonus for new donors.' Egregious I got to the Manchester, CT location the tech at the front desk explained that all the center pay different fees, and the fees were cumlitive payouts over 5-8 donations. Manchester's feee were $425 after 5-donationd: $100+$100+$75+$75+75. I was in advertising for 33 years and this story is going to the Attorney General's office.
Products used:
None
What to expect the first time that you may find helpful. They have a limit to how many new donors they can accept in one day. I saw many turned away as their quota was met, so first time donor GET IN EARLY! The first appointment will take about 3 hours so be sure your schedule is clear and you do not need to rush out. Other than those two things everything is straight forward as you will read in the app.
Tip for consumers:
My review gives my tips for first time donors.
Products used:
Plasma Donation
I want to see CSL plasma in Southfield to donate plasma for the second time this week. Previously, it was February 4th, but so when I went in there February 4th they told me I had to take a physical. I knew was close at 6 o'clock 1 day close. But they still allow me to take the physical took it. I want to donate and everything worked out fine. I went back today on the sixth of don't they told me that when I came in on the fourth I changed my address, I said no I wouldn't enter to donate plasma, and that was it, they sent me to the nurse because they said, I had to take a physical, I took the physical and everything was excellent and I want to donate. Somehow my address got changed. I didn't change I didn't request. I didn' plan on having to take a physical because. I was in a hurry. It was getting close to closing time and I want to donate so the employees can go home. Not to keep them at work late pass closing I wasn't even planning on a A physical, but I guess they do it every year and seem like every time they do that. They change my address. And I don't request it. And for that reason, when I want to donate today. They refuse let me donate it. They refuse to let me donate They defer me because they say I change my address. After I showed him my proof of my address and told him I didn't change my address February 4th, they still didn't let me donate but even thoughi got treated very bad by not being able to donate. I never let them cause me to change the content of my character. I said not a problem have a great day. But please find out for me why my address was changed because I did not requested. I had the same problem in July. How to show proof I have never requested CSL plasma to change my address only reason why they get my Post Office boxes because when I first joined. I told him there's my physical address. And here's where my mail go. Because I'm a federal employee and I work at different airports. And I have my mail go to my Post Office box. That's where that address first came up at Never mentioned it Again Because CLS is like a lot of places, they only use physical dress, which is fine credit card companies. Everybody else does that too is fine. No problem with that. So I had no problem with that. So I did not make any other changes. So all the changes that was made was not made by me. I explained that to them for some reason. Because the wrong buttons was pushed on their computer. I got deferred Which I never request any changes. I just want the donut plasma. I just hope good people like me.
In the future don't get Deferred
Like they dared me For doing nothing wrong. So I'm not blaming every CSL center because of what happened to me at 1 place probably by 1 person. In my heart, I do believe c s l is a great place I know they are German company but I do believe that care for all And probably 99% of the clients are treated with honor. I just didn't like what happened to me. But I did not let it cause me to change the content of my character. I left out with a smile and told him have a great day. Just find out who changed my address because as it was not me I remember one thing my Grandma told me. It's not what happens to you in life. Sometimes it's how you deal with it so I did not get upset. Did not raise my voice did not disrespect. Anyone just told him the truth. It was not me that made any changes. And so I should not have been deferred. That's my true story my bad experience the 6th of February, 2024 Southfield, Michigan
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