Culver's

Went to Culvers spent 40 dollars for three meals. Waited 20 min for the food, then when I got home discovered that half of the order was not there. Called them they apologized and said they would refund my money and give me comp food. I returned the next day spoke to the manager who had a bad attitude they only refunded 10 dollars and that was it. Won't be going back!

I went to do the survey at the bottom of the receipt and it would not accept letters, only option was numbers. Might want to fix that for customer satisfaction control, so I will leave my review on here...
I ordered a single bacon cheeseburger, got a double, not what I ordered. Also was asked if I wanted my kids custard now or later, I said later, no slip on kids meal bad, was torn off and not given to me. Food was cold, hard and tasted like it had been sitting on the counter for a while before it got to me. Very unsatisfied! Not the first time I have been ripped off, but it very well could be the last!

It would be great as an infrequent customer to be asked how many scoops of ice cream in a turtle sundae, I thought they all had 2 hearty scoops, I was disappointed to see just one scoop. Also asked for the flavor of the day and was denied that!

Culver's just did away with a Pepsi partnership to join with Coke. Coke has published an anti-white racist corporate policy aimed at discrimination, and belittling white employees. It's despicable that Culver's would align themselves with open racism. CULVER'S, your money makes a difference, and our as the customer does as well. Bring back wholesome business alliances, or suffer the boycotts.

Made an online order at 9pm said it would be ready in 10 minutes drove to the store have to waiting outside for 20 minutes now until I asked one of the employees what was happening they said they had to remake them. Which basically means they never made them at all. Just wasted my time and money don't use the online ordering. Unless you want to waste your time and gas. While the employees completely ignore you.

Culver's is genuinely one of my favorite restaurants, when I do get my food, sometimes it's wrong, but I don't really care, it's food. I was however shocked when I read that Culver's was racist in a certain review, while that is absolutely unacceptable, Im only there for the food. Culver's, don't be racist I am a building. But keep making good food

I ordered pork loins with cards two sides of shrimp drinks I get home the pork lines don't have what I wanted on them. They forgot my shrimp so I had to go back and instead of fresh shrimp they gave me the same ones they forgot which were cold and I thought Culver's was better customer service and better at delivering your food. To me but I was wrong and I'm very disappointed seems they do a good job when they first open and then it's downhill from there.

Order curbside. Waited 20 minutes. I had to called the location (Fort Wayne) still didn't come out. My daughter had to go in at get it. Food of course was cold, the shakes were soup, the managers were unhelpful and rude. While inside the store, numerous customers were complaining, about no toilet paper, orders not being submitted, GO TO MCDONALDS OR BURGER KING.

My daughter wanted to eat here today for lunch and it was just terrible. First let me start by saying the food was good when they first opened customer service was great and the restaurant was clean. Let's move to now window's dirty, workers look unclean, floor sticky, food on the floor and dirty table. Should have known, however ordered food chicken sandwich, burger, fries and a milkshake cost me over $22.00. Food was terrible had to take the burger back and asked the young lady working if she would eat this and she made a face and said NO so they said they made a new one I could not tell the difference. Do not eat here. I will never go back. I have pictures to follow up so you can decide for yourself.

I have eaten another culvers in Florida. They were great. This new restaurant that open in Punta Gorda on Taylor Road that's horrible. When I got my order the hamburger what is the size of a 50 Cent piece and when I brought it back to the cashier, she said, well that's the way it supposed to look, very fresh. I made sure to show it to everyone I was in line waiting for their order. Sorry to say I will never patronize another culvers again.
Thom Marone
******* SPICE Lane
Punta Gorda, FL *******

On 11/24/23 I did an on line order for 2 fish dinners with fries and coleslaw returned home to find no fries in either order. Called the store and I was told they would send us vouchers, never received. Called back on 12/23/23 and was told they sent them out that day. It's 1/8/24 and still nothing, shame on management!

This company does not care about or respond to the many problems they have in their business. Besides the bad food, that's a big reason why they have so many NEGATIVE reviews. Even writing directly to them does not show they are concerned. Our experience was terrible. I wonder where they get the food they use in their own commercials because the food they serve is nothing like that! They take a nice piece of fish and wrap it in some disgusting batter that's DRIPPING with GREASE! Not a pleasant meal.

Online order process is burdensome.

Sat in car for 10 minutes after curbside was due. Order was not ready so they put it together while I waited at the counter. I had to remind them that I had ordered a drink. When I went to leave the doors of the building were locked and I had to ask someone to get me out of the building. And as usual the floors were sticky icky sticky. I have never been in this facility without walking on sticky floors. What is the problem?

Miami heat Fans! If you happened to be on the road in Florida during a miami heat championship game, and want to eat here and watch it and their restaurant has no customers DO NOT STOP HERE! It is my boyfriends birthday, he stopped here because he knows I love their food. I Had just woken up in the car. All I asked was if they could change the channel. No we can't they stated. Wow... unbelievable. I left and did not order food either.

Definitely over priced and not that good to boot! They did not have any of their "dinner" options on the drive through menu, which I would rather have ordered. Service was slow!

It's not better than McDonald's, Burger King, Wendy's, Better than Jack in The box burgers. Comparable to Freddie's frozen custard.
Fries are average. Burgers not hot when you get them. They have excessive paper usage in the serving boats and liners. It's not fast food. Would rather go to any other place.

I live in Wisconsin. I just looked at the reviews for the first time. I can't believe the low ratings. Culver's beats the rest of the fast food restaurants by a mile! Great burgers. Very good custard. Very friendly staff. Very clean most often. When I dine in, everyone seems as happy to be there as I am. Keep up the outstanding work. I'm glad we have such a good restaurant chain in Wisconsin!

Cave springs culvers. Burgers are nothing like they once were. Wife and I just spent 26 dollars for a very sad meal. Cold. The burger look like a small smashed cheeze burger the bun was a joke. Flat as could be more like a McDonald's. Showed the female manager.she looked at me and said do you want another one. I a very unprofessional way. Fries were white and cold. And they were not busy. Be a long time if I ever go back

If you stopped offering a free scoop of custard after doing a survey why do you still lead people to believe it is still possible on the receipt? I called the toll free number to do it via phone, but it was a brief, rude recording saying the survey isn't available in my location (they didn't even know my location!), and it simply is impossible online. Your "gosh I'm the guy next door, Mr. Culver," commercial is the complete opposite of what you have become. You are no longer a good representative of my state of Wisconsin - shameful.

Last 2 times I have been to Culver's I have been disappointed with the food and service. I only then have a manager call and make excuses for their poor service and no help. Even the excuse of having to hire 14-17 year olds because that is all they can find to work. But where is that my problem? Culver's has always been a favorite, but it's not anymore. It will be a long time before I go back!

I contacted the corporate office and it's been 4 days and can't even return a phone call. Absolutely positively unacceptable. I like how you say if it's urgent call the location. I have called 2 times and a message comes up saying sorry voice mail isn't set up. How can this location be so incompetent? It's not my responsibility to look at my order before leaving. It's your employee's job. This isn't the 1st time. I don't want to hear any excuses.

Chewy and tough meat. Quickly put together. Won't be ordering in the future. It was disappointing after orders we have had.

Ordered the Garden Fresco Salad and Soup as shown on their website, a single burger, fries, and two concrete mixers at the McFarland, WI location. Arrived home and my Wife noticed that the Soup was missing, and no Iced Tea. Went back to the store and talked to the Manager. Quote "We don't have that here, never seen that menu item" It appeared the high school kid just punched in a salad, and the rest of my order. Needless to say, a $27 dinner, and my last one at Culvers. Filled out a survey, and was polite about it. NO RESPONSE! It appears that they have enough customers to not have to worry about a few upset ones.