• Curios Gifts

Curios Gifts

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Overview

Curios Gifts has a rating of 4.94 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Curios Gifts most frequently mention customer service, fast delivery, and yankee candle. Curios Gifts ranks 3rd among Gifts Other sites.

  • Service
    7
  • Value
    8
  • Shipping
    8
  • Quality
    8
3
See all photos

What reviewers want you to know

Positive highlights

  • Amazing customer service and I will certainly be using Curios Gifts again in the future!
  • Very happy with the level of service and wouldn't hesitate to use Curios gifts again, and recommend to friends & family

Critical highlights

No critical highlights yet

How would you rate Curios Gifts?
Top Positive Review

“Fantastic family run buisness”

wendy h.
5/26/21

I placed my order on Sunday afternoon, my beautiful candle holders arrived on Wednesday morning but for me the most wonderful part was the lovely email from the owner/employee who took the time to email and thank me for my custom. A lovely touch you really only get from small family run businesses. Will definitely recommend to everyone else and use them again.

Top Critical Review

“Poor Customer Service”

Vicky M.
1/20/23

I ordered two items, one arrived and had leaked all over the second item, upon inspection it had a cracked lid. The lamb fragrance leaked all over the surface I opened it on which in turn striped the surface of paint. Photos sent to ask for refund/replaced items but they refused. Spoke on live chat and they were very unprofessional.

Reviews (437)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (53) curios gifts (37) gift bag (25) yankee candle (59)
Thumbnail of user wendyh559
1 review
1 helpful vote
May 26th, 2021
Verified purchase

I placed my order on Sunday afternoon, my beautiful candle holders arrived on Wednesday morning but for me the most wonderful part was the lovely email from the owner/employee who took the time to email and thank me for my custom. A lovely touch you really only get from small family run businesses. Will definitely recommend to everyone else and use them again.

Thumbnail of user heatherl556
1 review
0 helpful votes
June 22nd, 2021
Verified purchase

Amazing first class service! My granddaughter chose this little bracelet as a gift for her sister…. Needless to say she is absolutely thrilled with it! Ordering was so easy and delivery first class! Thank you

Thumbnail of user annem644
1 review
0 helpful votes
March 25th, 2020

Just recieved my order absolutely beautiful and lovely gift bags with it delighted with the bracelets

Thumbnail of user katrinaw96
1 review
0 helpful votes
January 21st, 2021

Ordered 2 inside out mugs which arrived swiftly, well packaged and in free lovely gift boxes.So Beautiful I also appreciated the personal email to say thanks for my purchase and if I needed any help to contact them. They are a small family business and I will definately be buying more from them very soon. Highly Recommended, Thankyou

Thumbnail of user dianeg832
1 review
0 helpful votes
February 15th, 2022

Cannot recommend this company enough, first class service from start to finish. Ordered my first Christmas gift (yes I know it's only just May but I have to spread the cost across the year) on Thursday afternoon and even with the Bank Holiday it arrived, perfectly packaged, this morning. This past year has been difficult on everybody, and has made me more determined to support small businesses where possible. I'm sure this won't be my only order with Curios Gifts.

Thumbnail of user juliek406
1 review
0 helpful votes
January 6th, 2021

I wanted something really nice for my friends birthday, I viewed this website and was very impressed with everything it offered and it's very professional layout. I was even more impressed that I received my purchase the next day, which also included a little gift bag. It makes the purchase even better buying from a local and smaller business. Very efficient experience.

Thumbnail of user oliviab212
1 review
0 helpful votes
November 30th, 2020

I ordered a gift on Friday which arrived today (Monday), therefore in less than 2 working days! I also received an email in the meantime to ensure me that my order was on its way and provide an offer to help with my purchase.

The gift is perfect - of high quality and exactly as described on the website. It was reasonably priced and very well packaged.

Thank you for such a fantastic service. I will definitely be back to make more purchases. What a great company!

Thumbnail of user gillb20
1 review
1 helpful vote
December 17th, 2019

Very fast delivery and very pleased with the candle. Will order from curios again. Pleasure to purchase from.

Thumbnail of user daniellen64
1 review
0 helpful votes
May 31st, 2019

Would highly recommend ordering from this website.
Ordered a JJ bracelet which arrived very quickly after my order had been processed. I was kept informed of shipment details. The bracelet arrived in great packaging condition.
Also had a personal email from owner offering assistance if needed which was lovely.
I will definitely be ordering from this site again.

Thumbnail of user mandyd95
1 review
0 helpful votes
February 15th, 2022

Love the "little hug" keepsake card. Just really wished wished that I'd known about your website first before I ordered off eBay. EBay charged £2.50 and price from yourselves is £0.99. Will be ordering directly from you in future. Thankyou!

Thumbnail of user louisea92
1 review
0 helpful votes
August 20th, 2020

Came across this site in search of a Katie Loxton bag that had sold out on the website. So glad I did, fantastic service! Placed order lunchtime Monday and the bag arrived 9.30 Tuesday morning! Beautiful bag, the only thing I would say is packaging could have been slightly better, as it all came in a Jiffy bag the KL gift bag was a bit tatty and bent. Fortunately it was a gift from me to me so it didn't matter. Will definitely be ordering again! Thank you.

Thumbnail of user emmaw242
2 reviews
0 helpful votes
July 20th, 2020

I like how it designed, affordable prices and easy ordering process. Grea amount of things are there. But not everything well with the delivery, Sometimes it takes longer than I expected.

Thumbnail of user lorrainef91
1 review
0 helpful votes
March 26th, 2021
Verified purchase

Placed my order on Wednesday pm and it arrived on Friday lunchtime! Brilliantly packaged and so pleased with my gifts. Perfect transaction- Thank you so much. Will definitely shop here again.

Products used:
Gifts and Yankee candles

Service
Value
Shipping
Quality
Thumbnail of user cherryb54
1 review
1 helpful vote
April 7th, 2022

Ordered refill bottle of Lemongrass and Ginger room scent, this was best price I found and it arrived quickly, very safely packaged

Products used:
Room scent

Service
Value
Shipping
Quality
Thumbnail of user vickym254
1 review
0 helpful votes
January 20th, 2023
Verified purchase

I ordered two items, one arrived and had leaked all over the second item, upon inspection it had a cracked lid. The lamb fragrance leaked all over the surface I opened it on which in turn striped the surface of paint. Photos sent to ask for refund/replaced items but they refused. Spoke on live chat and they were very unprofessional.

Products used:
None as they were both damaged

Service
Value
Shipping
Returns
Quality
Thumbnail of user caej
1 review
0 helpful votes
February 15th, 2022

I am over the moon with my purchase for my cousin.The cheapest on the market and it is authentic. Purchased Thursday evening and received Saturday morning, i did pay a little extra for fast postage(not expensive), but i wasn't expecting it until at least monday. I would definitely recommend buying from this family business and i would buy from them again. Great service

Thumbnail of user colettef91
1 review
0 helpful votes
February 15th, 2022

I brought a something blue bracelet for my daughter that arrived the day after I ordered it. It is absolutely stunning and the gift box is extra special. Such a quick professional service. To also receive a personal email afterwards to check everything was alright with the purchase. I will definitely be using again. Thank you

Thumbnail of user sheilaa165
1 review
0 helpful votes
March 5th, 2021
Verified purchase

I ordered a charm which didn't arrive, after emailing I was asked if I wanted my money back or another charm sending, so I asked for the charm as it was for a birthday present, over a week later and another email still nothing, the tracking number wasn't valid then he didn't reply back, so I emailed back saying I wanted a refund or would go to trading standards, I then got a refund but still no email. I was made to feel like a criminal and this all took nearly 8 weeks. Never going to buy from him again!

Thumbnail of user adeleg10
1 review
2 helpful votes
April 1st, 2019
Verified purchase

Can't fault theses guys absolutely brilliant fast service & delivery. Will be ordering again in the future.

Thumbnail of user lindac865
1 review
0 helpful votes
April 20th, 2019

Great service and kept informed all the way through. Lovely guy to deal with. Received my order very quickly. Have ordered again and will be in the future.

Thumbnail of user louiset64
1 review
0 helpful votes
September 26th, 2019

Excellent service as usual. Items arrived a couple of days after they were ordered and were well packaged. Great quality products. Will definately use this company again.

Thumbnail of user ellent166
1 review
0 helpful votes
February 15th, 2022

I bought 2 gift mugs with free delivery. They arrived promptly and well packaged. Great and friendly service too. Happy to be supporting a small family business.

Thumbnail of user lynnk147
1 review
0 helpful votes
October 12th, 2019

I brought this item for my daughter. It was a lovely little gift and the words were beautiful. Thanks be buying more.

Thumbnail of user anthonyc401
11 reviews
35 helpful votes
July 27th, 2020

The name suggest what they did and that's why I visited this site. Amazing gift selection in different categories, one of the unique experience in life. Good job. Excellent selection at low price. Highly recommended.

Thumbnail of user stua5
1 review
0 helpful votes
March 6th, 2019
Verified purchase

Ordered 7 scents and only 6 turned up. Had to email to have extra one forwarded, saying this I still would use again as communication and price was very good.

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About the business

Curios is a family business with over two decades in retail.
The jewellers/luxury fashion store and gift shop opposite each other at the town centre of Hartlepool are our newest ventures. Splitting the two businesses has helped rise the profile of our products and us as a business. We deal with some of the biggest brands, are the North-Easts largest Yankee Candle retailer and have the confidence of some geat companies including Joma Jewellery / Katie Loxton.

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