• Custom-Throwback-Jerseys

Custom-Throwback-Jerseys

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Overview

Custom-Throwback-Jerseys has a rating of 1.38 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Custom-Throwback-Jerseys most frequently mention customer service problems. Custom-Throwback-Jerseys ranks 169th among Jersey sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They do not offer a customer service number for a reason.
How would you rate Custom-Throwback-Jerseys?
Top Positive Review

“LA Kings vintage jersey”

Robert F.
4/5/18

Ordered a Bill "Cowboy" Fleet LA Kings vintage jersey on February 26th and it was received on April 3rd - excellent customer service and highest quality product - I'm a highly satisfied customer

Top Critical Review

“Horrible company”

Reuben F.
12/6/21

I placed an order with this company and was never notified that it was cancelled solely because I sent 4 e- mails trying to correct an order. When I called to speak to a customer agent, they hung up after saying they would not place order because of the e-mails. The e-mails were essential as no one answered their phone service and their web was down ( this I did not know) but as far as I'm concerned I would go another site that knows how to treat it's customers. Trust me I give it one star because I can't give lower rating. Save your money and go elsewhere

Reviews (21)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9)
Thumbnail of user reubenf15
1 review
1 helpful vote
December 6th, 2021

I placed an order with this company and was never notified that it was cancelled solely because I sent 4 e- mails trying to correct an order. When I called to speak to a customer agent, they hung up after saying they would not place order because of the e-mails. The e-mails were essential as no one answered their phone service and their web was down ( this I did not know) but as far as I'm concerned I would go another site that knows how to treat it's customers. Trust me I give it one star because I can't give lower rating. Save your money and go elsewhere

Tip for consumers:
If you try to make an order with this company be prepared to not e-mail or call them or your order will get canned

Products used:
None, they cancelled the order without a reason,customer service is non-existent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lanih36
1 review
0 helpful votes
August 22nd, 2020

Ordered in June, still not order. I was lucky enough to get a couple of emails back saying it would be deleted for 45 days due to covid... Well over that.
Stopped getting email back once a I asked for a refund! Tried Social media, different email account nothing.
Next steps will be trading standards.
SCAM COMPANY DO NOT USE!

Thumbnail of user michaelm12131
1 review
0 helpful votes
June 23rd, 2023
Verified purchase

Paid $200 for jersey. Waited 6 weeks. They sent it to some address in a different city in my county. Tried emailing and calling and have had no response

Thumbnail of user shaunk47
1 review
2 helpful votes
July 20th, 2020

DON'T EVER BUY ANY JERSEYS FROM:
customthrowbackjerseys.com

THESE CROOKS REFUSE TO CANCEL YOUR ORDER, EVEN THOUGH THE JERSEY YOU ORDERED HASN'T EVEN BEEN MADE YET.
YOU'LL RECEIVE EMAILS BACK FROM THESE GOOF BALL CLOWNS: "Hey you. Youse know how to read? Huh." "Your life huh, it's very sad."
APPARENTLY, THEY DON'T KNOW HOW TO TREAT CUSTOMERS WITH RESPECT AND THEY HAVE NO SOFT SKILLS!

***DO NOT BUY ANY JERSEYS FROM THESE MEAT-HEADED CLOWNS!

EVER!

Thumbnail of user stephens1041
2 reviews
18 helpful votes
July 15th, 2020

Ordered a throwback jersey on 2/19/20 and paid in full. Bank transaction record is here: 02/19 Card Purchase Customthrow *******675 Ny $219.95 Then Covid hit and I understand orders got delayed 9- 10 weeks. It is now 22 weeks later and I have still not received the jersey. Over the last two weeks I have called the number on the website, *******675 5 times and left messages, emailed at least 5 times and even messaged to their Facebook site and have yet to receive a reply as to the status of my order. I am surprised by my experience, because this site has received such high ratings and I would be happy to retract this review if things are made right. However, as of 7/13, they have had my money for 5 months and are not attempting to even contact me to give me an expected ship date. CTJ: Please either send me the correct jersey and size I ordered, send me my money back or give me an idea when the jersey might be shipped to me. You have my number and email, trust me. I've left it enough. Thank you.

Thumbnail of user nishas15
1 review
2 helpful votes
September 3rd, 2018

I still haven't received my tracking number or anything yet! It been almost 3 weeks! When i emailed asking about it in. 1 seconds an automatic email was sent saying it would be another 17-21 days. I will never order from here again. I don't even want to give this company 1 star. I seen the website on the shaderoom on instagram and thought it would be reasonable. But no. I really regret this

Thumbnail of user adrians126
1 review
1 helpful vote
September 7th, 2019

This site is a total farce! I found throwbackjerseys.com on Instagram and fell for their scam advertising. It is going on 8 weeks and still no sign of my jersey. I've email customer twice and get an auto-reply "Hi, sorry for the delay. We are experiencing longer than normal
Shipping times. Please allow 17-21 Business days for your order to
Ship. You will receive a tracking number soon. In the meanwhile use
Code: "APOLOGY30" for 30% off your next purchase.

Thankyou for shopping with Throwback Jerseys!"

Please do not fall for their scams. I filing a report with my bank.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenn91
1 review
1 helpful vote
August 31st, 2018

I ordered my jersey upto now nothing has shown up, worst part this site is affiliated with shaderoom on instagram, please guys from shaderoom stop promoting fraud websites, u are the same fraudsters! Don't risk please

Thumbnail of user samentab
1 review
0 helpful votes
November 14th, 2018

I ordered a jersey in August 2018. It is now November 2018 and I have yet to receive what I ordered. I respond to email but they have yet to say anything besides allow 17-22
Days which I've clearly exceeded. I will never order from them again going to start a claim through my bank.

Thumbnail of user toddd121
1 review
2 helpful votes
July 3rd, 2019

Good product.

Absolutely rude customer service. When I contacted them by email with legit critiques, they were sarcastic and belittling.

Thumbnail of user miked145
1 review
8 helpful votes
May 29th, 2015

I wanted to buy a jersey I saw on their website but there was one specific detail I couldn't make out in the photo. Instead of dumping $150+ on the jersey, and not being sure if it was what I wanted, I emailed their customer service. In response to my request to confirm one specific details, I received the following, "No." So I didn't buy it. If this is their customer service, there's NO WAY I'm taking a risk with buying something.

Thumbnail of user ts60
1 review
15 helpful votes
June 5th, 2013

Absolute FRAUD of a company! If you have any issues with your PAID order, whatsoever, the owner will curse you, treat you like an a-hole, block your emails, and hang up on you! Stay Away! These jerks don't deserve anyones business! I cannot believe they stay in business treating people that way!

Thumbnail of user timothyk17
1 review
7 helpful votes
October 22nd, 2014

Just read the reviews on here. My story is just the same. This company is a FRAUD, that takes advantage of people through the use of the Internet. They do not offer a customer service number for a reason. Hopefully you read these reviews BEFORE you give them any money. STAY AWAY for your own good!

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottp26
1 review
6 helpful votes
February 7th, 2013

If it is too good to be true, it's not true - they never sent me a confirmation, despite two e-mails, which concerned me. After checking with my credit card company, they apparently charged me more than the listed price and the company is affiliated with a travel company out of the far east. Very suspicious - so I cancelled my credit card and filed a protest with my credit card company. They are checking it out as we speak.

Thumbnail of user sarahd164
4 reviews
6 helpful votes
July 28th, 2017

They say very convincing things on there Web site, but if you look carefully there is no phone number no chat line they give you a bogus email address... I ordered the 10 jerseys for the FREE shipping Which I NEVER RECIEVED... THEY ARE A FRAUD DON'T ORDER FROM THIS SITE
Then i have to choose site easy to contact and place order, when you find Skype, Facebook, whatsapp, you have to get touch with customer service any time https://www.2018bestjerseyservice.com
I used that site one time, everything works well, you can find many sites as this on google, but remember thateasy to contact.
Good luck man

Thumbnail of user tomp8
1 review
5 helpful votes
February 23rd, 2011

This site sells nothing but Counterfeit jerseys. They also have the worst customer service. I had to file a complaint with my credit card company as the product I received was pure crap and not as pictured on their pathetic site.

Worst part is that many buyers probably confuse this site with "Customthrowbackjerseys.com" which is where I now purchase all my jerseys and which probably has the best site I have every seen when it comes to throwback jerseys.

Custom-Throwback-Jerseys.com should be shut down immediately.

Thumbnail of user deannad1
1 review
6 helpful votes
January 6th, 2012

If I could give this company less than 1 star I would! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! This is the first time I have written a review for a company, and they were so rude I just have to! They did not tell me my jersey would not arrive for Christmas, and when they did, they said I could not cancel the order! They were so rude to me when I called and over email! Do not buy from this company!

Thumbnail of user chasd6
1 review
6 helpful votes
November 4th, 2012

THE WORST CUSTOMER SERVICE OF ALL TIME! IF YOU HAVE ANY PROBLEMS WITH YOUR JERSEY, THEY WILL TREAT YOU LIKE YOU'RE AN IDIOT, TALK DOWN TO YOU, AND THEN BLOCK YOUR EMAILS! OH, AND IF YOU HAVE TO SEND IT BACK FOR A SIZE CHANGE OR EXCHANGE, THEY MAKE YOU PAY ABOUT $80 IN CUSTOMS CHARGES/RESIZING FEES! PLEASE STAY AWAY.

Thumbnail of user jodih1
2 reviews
14 helpful votes
July 11th, 2010

First of all. This site is not the TRUE custom throwback jersey site. http://www.customthrowbackjerseys.com/ this one is. My husband wanted a Marcus Allen Raiders #32 throwback jersey and he has wanted it for awhile. Well, fantasy football is starting up, so I started to look for one. None of my usual football websites had them: fansedge, NFL, etc. His Bo Jackson Reebok jersey is a M. So I typed in M Marcus Allen Raiders jersey. This website popped up and it had yahoo all over it and it took paypal. Here is what the site says: All jerseys are special order items, therefore once an order has been placed it cannot be canceled. Delivery of special order jerseys usually runs from 2 - 4 weeks. All sales are final on special order items. Please be sure to order the correct size and style and to ask questions before placing your order. Orders for customized items are final, no returns on customized items. You can return for size change within 30 days. The jersey came a month later with no paperwork. NONE. Now I search for custom throwback jerseys.com and get the "REAL" company. They contact me and have no record of my transaction. So I go to Paypal and find the return policy: which is listed above. A rep from the company contacts me and emails the above paragraph WITHOUT the size change exchange within 30 days. When I send the paragraph that I find on paypal with this statement, I get no response. First off, Marcus Allen is not a custom jersey. He played for the raiders and the jersey is made with multiple vendors. The REAL DEAL custom throwback jerseys emails me and says, the jersey is a fake and they are just ripping people off. I go to the FAKE jersey site and OF COURSE the line about size exchange within 30 days is deleted off their site. Paypal would do nothing. So, I am out 140.00 because this fake company. Their product is CRAP. They need to be shut down. The medium is not even a men's medium. I would love to see who is making these and if they adhere to labor laws. Who gets a package without a receipt. They REFUSED to call me on the phone, correspondence was through email only.

Thumbnail of user robertf257
1 review
0 helpful votes
April 5th, 2018

Ordered a Bill "Cowboy" Fleet LA Kings vintage jersey on February 26th and it was received on April 3rd - excellent customer service and highest quality product - I'm a highly satisfied customer

Thumbnail of user jb132
2 reviews
17 helpful votes
February 20th, 2015

www.custom-throwback-jerseys.com is the bad site with the cheap rip-off knock off jerseys.
The one with the GOOD jerseys and GOOD customer service is www.customthrowbackjerseys.com <--- this one gets 5 STARS from me

I just ordered a Winnipeg Jets 90's style white Teemu Selanne jersey and it is the new gem of my collection. I also emailed them 4-5 during the process with questions about the jersey and they always replied the same day.

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1.4
21 reviews
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