CyberPowerPC

Purchased computer in nov 2023, screen failed in February 2022, sent to company on our dime ($100). Company said nothing was wrong with the computer and shipped back. Screen was mostly okay for several months then completely stopped working a few days after the warranty was up, exact same issue. Company refuses to fix, sell the part to be fixed and even went so far as to tell a computer repair guy it was out of warranty and can't be fixed. Shady company, horrible service, crap product. Buyer beware, you will lose your money with this company.

I ordered an extremely expensive computer from them in November, and any questions I had have been met with pedantry and argument. My order is no further along 2 weeks in than it was on day one. Considering the precious nature of the order, I'm concerned at the lack of care given toward myself and my order. My concerns went from simply asking for slower shipping to concern over whether or not I'll even receive it at all. I will update this when the situation develops.

It's been one year since my computer purchase. The computer constantly stops running apps, even something simple like the MS Windows Sniping Tool or Windows File Explorer will stop working. I've updated drivers, software, etc... but nothing has helped. I have to reboot at least once a day. After a fresh reboot everything will work fine for just a short time and then apps will stop working again forcing a fresh reboot. I suspect some of the hardware installed is not compatible with MS Windows 11, even though the computer came with Windows 11 installed! If I could afford it, I'd just give this thing away and buy a new computer from a good brand name with a solid reputation!

Good came quick works really well love everything about it i recommend it if you are getting STARTED

Their customer service is excellent when you're in the process of buying something. However, once you've bought a PC and encounter a problem, expect to be kept on hold for 30 minutes, receive no responses to your emails, and generally find that they avoid addressing your concerns, all while retaining your payment.

I ordered a custom gaming pc from this site. It was damaged in transit and had to be returned to the sender. Each time I attempted to contact someone, they were dismissive of my concerns as well as rude and condescending. Especially, Steve, their sales manager. I've never experienced this level of hostility from a company. Just asking what the next steps were seemed to offend everyone I spoke with. Additionally, I was hung up on twice. I would definitely pick another website to do business with.

Don't buy from them. Tried to reason with them, and they're so incompetent. They're unable to make a simple phone call to get something done.

Placed an order for a high-end prebuilt gaming PC. Received it a few days later. Great.

PC was DOA. No video signal at all to any of the 4 monitors that I tested it on. Couldn't even test a different GPU I have in the PC because they installed a generic no name brand non-module PSU that only had a 12-pin GPU connector.

Called CPP up and explained, they started an RMA for the graphics card and said they will call me back a few days later when the shipment arrived. Days go by, no call. I called them and they said their shipment is delayed 3 weeks. No one bothered to call me.
After sitting with this for a few days I decided I would just return the entire PC and look elsewhere with my money. I called CPP up again and they put me through their help line where I sat on hold for an extended amount of time. After I spoke to someone, they said that someone else will have to call me back for the return. No one called me back. I initiated a chat on their site and had that done in no time. Where I was told I'd have to wait 24-48 hours to receive the instructions to return the defective PC. Don't forget that you only have 15 days to get the PC to them or they can deny your refund. So likely only 13 days considering you have to wait for instructions?
Don't forget that they won't cover the shipping costs for a defective product return, so you will have to pay out of pocket some egregious amount to get the PC back to CPP.

Bunch of hurrying up to wait for bunk products. Save your money and buy a prebuild from literally any other company, or just build it yourself.

Bought a 4000 dollar pc GPU was faulty sent it to them at my cost which is crap only for them to send the same broken card back. Run From these Clowns and There Junk PCs Just buy else where at all costs cause if something goes wrong they wont fix anything Period! Not to mention their so called technicians one of who left me on the phone for a half hour while he went on his lunch break. Just a Scumbag Company!

I've had my CyberPowerPC computer for 2.5 years now. Throughout that time, it's given me issues but I've pushed through because I paid a lot of money for it. All the issues have been video issues. This always led me to believe that it was my GPU. Instead of doing any repairs or replacements, CyberPowerPC rep, Victor, continued to have me take my PC apart and perform workarounds to extend the life of my GPU. Never once was "replacement" ever mentioned. Now that we're past the one year parts warranty, here is the response I get when I insist on repair:

Victor (CyberPowerPC)

Nov 29,2023, 3:09 PM PST
You are within the labor warranty, however, you would be responsible for shipping the PC to us, as well as the cost of any parts we would replace and the cost of return shipping the PC back to you.

Any parts we would replace would only have a 30 day warranty, so if there is an issue with the PC or GPU after that and they need to be replaced, it would be the same process.

A pleasure to be of service,

--
Victor - Tech Support
CyberPowerPC
730 Baldwin Park Blvd
City of Industry, CA *******
Tel: *******180
-----------------------------------------------------------------------------------------

What sort of "customer service" is this? Making the customer pay for shipping, repairs, parts, and return shipping? And wrapping it all up with a nice condescending "A pleasure to be of service." My oldest wants a gaming computer and I should've been a returning customer. Many of the college grads we hire, their first purchase is a gaming computer and they ask me where they should buy. Suffice it to say, CyberPowerPC will never have my business again nor will they receive my recommendation

I bought 2 computers from these people. I didn't research the service quality enough. My fault and I see that now. They will not honor the warranty after only 7 months. They told me the only way I can say the hinge is defective is to prove it when it was delivered. It was normal wear. Which lead to the screen breaking. They are very unprofessional and unhelpful of course because they wont even honor their word. I'm at a loss of $1500. Repairs will cost $700 or more. I will continue to tell ppl too!

Cyberpower laptop configuration is pretty good. BUT the person who builds the laptop are Not professional enough,{Touchpad}the most basic software will be missed. And server not good. Because i just buy a $1500+. Cyberpower laptop, and touchpad not working. When i check the laptop.no touchpad software driver there. And Can't find their software online. I email them. Tell them send me a touchpad software driver. 2days pass still No one responded to me. I think this is sample problem, just send me a touchpad software, install and problem solve。hope they can send me a laptop software driver. Other brand laptop if we need some software driver, will very easy find software driver online. Download install done. Also when normal use laptop temperature show 53-60. When i play a game. Temperature will up to 73-76. Sometime will up to 80. Putting your hands on the computer is feel hot and The fan sound is very loud most of the time when i play the game. This kind temperature and loud sound i dont know it's normal or not? Maybe it normal. BUT laptop no touchpad software driver is 100% is not normal, because this is the second time buy laptop. First time i buy a acer nitro 5 an517 for my son. That's very good one. Never have this kind problem. Hope they can manage better and stop making basic mistakes. Especially in the computer software part, it is really important. As your customers and consumers use your products, there will be little problems in the future and no matching software will be found.
And send me a Software solve the sample Problem. Thank you.
If someone have cyberpower laptop touchpad software driver, please send to me.
MY email *******@gmail.com

Just a Note, I am from Kentucky so therefor it does take a while to ship it back in forth and to add one, we have been having a lot of tornadoes.

So I ordered a 3,000$ Custom PC from these people, it arrived within 2 weeks which is really good considering it had an 3080 but turns out it had a defective GPU, I emailed the support and within 3 days, I was already given a Label and today it is being shipped back for free. Honestly their support is semi fast and really good.

I got this pc & i more then enjoy it. I dont see myself looking back. Highly recommended for anyone whos on a slight budget.

They just offer replacement parts that are also crappy. Computer is not useable while parts are in transit because you have to send the part in before you receive a new one. CyberPowerPC builds garbage units. You might as well build your own and save yourself the time and effort. Making people a premium for a crap product and then not providing true technical support is not a good business model.

I am so happy that I got this CyberPowerPC from BestBuy. It came play ready and easy to set up. I've been playing Fortnite, and the graphics are freaking amazing. The lights on the CyberPower PC are changeable and have a variety of different colors like blue, red, pink etc. they also change in motion and appearance. The speed on this PC is fast and i get well over 240 fps. Well worth your money with a guarantee smile on your face

The computer system hardware is not durable and breaks within 1 year. Do not buy this product. It is not worth the money spent on it and then to fix it. The company has a warranty that is not friendly for consumers. The company would not fix my broken computer even with proof that it broke within a year. It would be better to purchase a reliable, durable system for gaming beginners.

Can I give negative stars? I would if I could. I purchased second computer in 4 years. Spent over $5200. Came within few weeks. Okay so far so good then day I received it would turn on but no data to monitor. Called them up and they said it would need to be sent back. First I spoke with a woman who didn't know what she was talking about at all. I then really got fed up when this other guy was a complete unprofessional jerk. And then that is when I decided not to have them fix it (turn around time too long for me) and just refund the product since it never worked, and they have the audacity to make me pay for the shipping cost! The customer service is horrible and the policy of return should have a clause in there that if the damn thing doesn't work out of the box then they take the shipping for a return! They only take the cost of shipping for repair! Problem is they use UPS ground and that's too slow in combination with full turn around time! So horrible experience I will never use them again for any build!

Their decent prices don't come without consequences... when I got my pc from them it's started artifacting off the bat and had to replace the graphics which at least they replaced for free. Then just after a year of having it, the motherboard and power supply died so I had to replace that, (warranty up after a year) now still under a year and a half owning it, my graphics card just died... on top of that their wiring job was horrendous making it take forever to replace things like the motherboard. Since buying the pc I've met others who have had similar horror stories. They must purposely buy parts that are compromised or they have the worst QC ever. Either don't make the same mistake as me.

"Paid for a top of the line system from Cyberpower. The positive is that the system was easy enough to setup, unfortunately it went downhill from there. First of all when I started the system there was a very loud noise coming from the pump motor but since it was new I let it sit and sure enough it eventually left. About a month later the noise returned. Not only did the noise return but I also began noticing residue in the custom loop and other parts despite the fact that clear coolant was used. After doing some research I found that it could have well been that the residue was forming from the Corsair radiator not being properly washed which is something that Cyberpower should have known. Secondly the build itself was done in such a way that they covered up many of the necessary ports needed on the motherboard to the point that you would have to take apart the custom loop (which is hard line btw) in order to get to them. Lastly with regard to the noise in the motor, the issue was due to the fact they didn't correctly connect the 4 pin to the corsair hub or to the motherboard itself (was only connected to PSU) so that the pump could run below maximum which was causing the noise to occur. On top of all of that they stripped several of the compression fittings when putting them in, they put them in way too tight, and they even scratched some of the hard line tubing as well. None of these things should be happening in a build and even less so for their most expensive ones."

Got my desktop (AMD Ryzen 5 7600 - 16GB Memory) with cyberpower and its awesome, no complaints. It holds all my games and functions like it's supposed to. They also have a great customer service.

Ordered a top of the line PC during the parts shortage when the 30 series cards came out. I don't know if they were overwhelmed or just poorly trained but man... this thing was in bad shape.

Issues:
- 6 month wait time
- HDD not connected
- Broken fan on arrival
- Dying fan after 1 month
- CPU thermal paste sub par
- Protective film still on M.2 thermal pad
- The longest daisy chain of fans I have ever seen
- Missing motherboard hardware
- 3090 died just out of warranty
- Incorrect memory timings
- Terrible customer service (ghosted 3 times then when i was out of warranty they were very fast to reply)

Trash company. Avoid like the plague!

Cyberpower saved my faith in computers, I own the PREBUILT GAMING PC GLX ******* ordered back in November and it works great, easy set up, fast for all my needs; I am a gamer/streamer/etc. Before finding Cyberpower I had an brutal experience with a company called Asus, I had gotten a computer from them and after a few weeks it would blue screen and after 6 phone calls I sent the computer back for repairs, lets just say they ended up having the computer longer then I did trying to fix it (never figuring it out) and every time I called I got the "I'll escalate your request" but after doing that for 3 months I decided to go on the hunt for a new computer (scared to death though) and a good friend told me about Cyberpower and I am not disappointed. The computer is the quietest computer I have ever heard; well not heard. I was able to easily set up all my 4 monitor's even one being wireless. I 100% give 5 stars, if I could I would do more. I love the fact I can choose colors from ones that flash and others that don't. I was shocked how easy everything has been, has hook-ups and ports for everything I need. Thank you again Cyberpower for being a great company. I look forward to making them my go to for all my computer needs in the future.