• Decathlon.co.uk

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Overview

Decathlon.co.uk has a rating of 3 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Decathlon.co.uk ranks 91st among Sportswear sites.

  • Service
    1
  • Shipping
    1
  • Returns
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Decathlon.co.uk?
Top Positive Review

“Excellent service”

terry s.
7/25/16

Now this is a company who knows how to treat it's customers. This is a two part review. Bought a red triban road bike but just after 12 months bike failed on me phoned decathlon and said they would replace or refund excellent so decided for refund. Bike was picked up and I was refunded within a week excellent. While later bought another road bike but when received found a little mark on frame they immediately picked the bike up following day and I got replacement that same day. Very good company.

Top Critical Review

“Decathlon in Edinburgh are overstretched, undertrained and simply don't talk to each other.”

B P.
6/17/23

On the 7 June I placed an online order for a 4-person tent, 2 double mattresses, a pump for the double mattress, 4 trekking mats and two children's sleeping bags. This cost over £350. I was told my order would be ready to collect instore in Edinburgh on 15 June. I called the Edinburgh store on 15 June and was told by a man that it hadn't arrived but I should call back the following day after 1pm as more deliveries were expected. I was also told at that time that each of those items were available on the shelves in the shop already and if the delivery hadn't arrived by 1pm the following day they would be able to source the items from the shop for me. Rather than calling the next day (16 June) I waited and called the store on 17 June. This time a woman at the store answered and told me the delivery had been postponed until 20 June. When I explained the previous call with her colleague, she told me there was nothing she could do and I should make a complaint to Decathlons head office in London. After I hung up someone cancelled that order. To be clear, I gave no one permission to do that at any point given I have a camping trip planned with my children. I was appalled at her lack of sympathy, her lack of flexibility and her refusal to try to resolve this using the solution her colleague had told me would be possible.

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user hervinderp
8 reviews
5 helpful votes
July 25th, 2016

Now this is a company who knows how to treat it's customers. This is a two part review. Bought a red triban road bike but just after 12 months bike failed on me phoned decathlon and said they would replace or refund excellent so decided for refund. Bike was picked up and I was refunded within a week excellent. While later bought another road bike but when received found a little mark on frame they immediately picked the bike up following day and I got replacement that same day. Very good company.

Thumbnail of user bp592
1 review
0 helpful votes
June 17th, 2023

On the 7 June I placed an online order for a 4-person tent, 2 double mattresses, a pump for the double mattress, 4 trekking mats and two children's sleeping bags. This cost over £350. I was told my order would be ready to collect instore in Edinburgh on 15 June. I called the Edinburgh store on 15 June and was told by a man that it hadn't arrived but I should call back the following day after 1pm as more deliveries were expected. I was also told at that time that each of those items were available on the shelves in the shop already and if the delivery hadn't arrived by 1pm the following day they would be able to source the items from the shop for me. Rather than calling the next day (16 June) I waited and called the store on 17 June. This time a woman at the store answered and told me the delivery had been postponed until 20 June. When I explained the previous call with her colleague, she told me there was nothing she could do and I should make a complaint to Decathlons head office in London. After I hung up someone cancelled that order. To be clear, I gave no one permission to do that at any point given I have a camping trip planned with my children. I was appalled at her lack of sympathy, her lack of flexibility and her refusal to try to resolve this using the solution her colleague had told me would be possible.

Service
Shipping
Returns

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