Decluttr

You'll pay me 30 cents for a brand new box set of one of the most popular tv shows on the planet? Clown shoes

I submitted a trade-in order (2 separate orders across 3 different boxes/packages). Originally, I received an email stating that 1/2 of the large order was missing. I replied letting them know it was in another box (they provided both labels). After the other box arrived, they told me that one of the items was still missing. I responded and told them that it was wrapped in the packing materials, but that I know for a fact it was in the box. The entire purpose of creating the two separate orders was because they do not allow 2 of the same item in one order. I had 2 Dualshock 4 (PS4) controllers to trade in, thus I created two separate orders. The company basically called me a liar and stole/misplaced one of the controllers that was in the box that I traded in. After several back and forth emails including me including all documents requested (proof of ownership, proof of shipment, and delivery confirmation of all 3 boxes), I was fed up and gave them a choice to pursue it further and make it right, or to pay me for the rest of the order that was in the same box and get negative reviews posted everywhere. Rather than support the customer, they chose the pay out and negative reviews option. Hope it was worth the $7.

When buying something used from a volume seller; items aren't always looked over as closely as a smaller sales company. That's why everything is rated by them to be either acceptable or good. I've been sent items that sometimes appear to have never been played, and sometimes items that live up to the acceptable rating (which is a playable but heavily used item). I've only once sent something back, and it wasn't hard to do. I've purchased many video games for assorted systems, dvds, and cds.

I sell used items online and come across a lot of dvds and cds and started doing business with Declutter. The first 6 months went smooth. The following 6 months not so much. I have not been paid on 6 different packages I sent in. I have tried contacting them for 5 months now. They basically took my packages and that's that. The company is a complete SCAM. A bunch of losers ripping off the public. I really do not have much money so to rip someone off like myself you really have hit bottom. I sold 162 dvds in one package and was only getting paid $38 they took it. Any package that I have sent in over $20 they kept. Then you have a option to ask' when will you get paid'… if your having a similar problem such as myself when you try and utilize this option it takes you to a page that's says 'this page can not be found'
What a joke

I sent a practically new PS5 to them they quoted me $300. I packaged the game up perfectly. They sent me a message offering me $50 saying my casing was damaged. I sent them pictures I took before my game was shipped with time stamps they claim my game came this way and it wasn't from the shipper because the parcel box wasn't damaged. I asked them to send me pictures of the parcel, of course they can't. I am going the legal way.

When I first started selling my used and (even several new items) on this site, they paid about the best out there. Now, it is hit and miss. It's really not worth my time and I've either trashed a lot of my stuff or sold it in lots on ebay. They will offer only 5-50 cents for many fairly popular CD's & DVD's. The case alone is worth 20 cents to me.

I was sending them new items and still not getting any more than used. They will refuse to pay you for items even if the UPC works in their system. This usually occurs if it from a music club. Their "customer service" people are lousy to deal with
And always make the seller out to be wrong. I doubt that I will do anymore business with them. Do yourselves a favor and give them to charity. You won't make any money here, because they just resell them on other sites.

I paid for voice recognition software for pc and got a karate movie.
Then they want me to ship it back at my expensive.
Never again would I do business with this company.

Absolutely horrible terrible customer service and they will not pay you! Do not trust their reviews on their website, they filter them so only the 3,4 and 5 stars appear. I was never paid for my iPhone X that was is excellent condition. They gave me the run around about my phone and now say it is out of their 28 day window. They do not have a phone number or address listed on their site—-SCAM

They did a bait and switch on value then they would not return my product without getting payment. Then when they got the payment back, they didn't return my product, claiming that they were holding it, but then officially losing it. Through all of it, they never communicated ever proactively. They made error after error after error. Stay away from this company. I will make it my lifetime's mission to warn people about this company. They are that bad.

I wish I had don't more research before doing any business with this unscrupulous company. They believe their terms of service gives them a license to steal. They will quote you a price and short you without any proof. We are just supposed to take their word that a sealed video game had damaged artwork. All I'm asking is proof. Otherwise you are stealing from the public and I hope the $20 was worth it. If you don't believe me - look at the low scores on this site and google. Dozens of examples of shadiness. BEWARE

On 11/30/20 I purchased a Pixel 3 in pristine condition (order R*******). The phone was shipped quickly, and I received it and activated it on 12/3. Immediately upon booting up the phone I noticed a small pixel burn at the bottom of the boot screen. The burn persisted during regular use of the phone as well as on the lock screen. Since I had bought a phone in "pristine" condition that had allegedly passed a 90-point inspection (including a screen pixel test), I was very disappointed by this. I continued to use the phone for 3 days to see if I could live with the burn. However, on 12/6 I decided to return it.

I was disappointed to find that Decluttr offered no option for talking with someone live (phone or chat) and that I had to submit a form to request a refund. After submitting a form I waited a day. Then I waited a 2nd day. But I still had not heard from a human. Finally, on the 3rd day I found an email address and sent an email. Still no response from a human. On the 4th day I sent another email. I also began reading reviews about Decluttr online and was a bit scared by what I read: plenty of allegations of Decluttr not responding to communication and\or damaging phones that had been sold to them. I began wondering: if their communication is this bad, what would happen if I tried to get them to honor their warranty? Finally, on 12/12 I finally heard from a human. To be fair, Jenny (the agent who responded) was polite, professional, and honored my request for a full refund. She also responded to subsequent replies quickly, issued my refund promptly upon receiving the phone I sent back.

My main reason for buying from Decluttr was their advertised 12 month warranty & 90-point phone check test to certify it as refurbished. However, my experience with receiving a phone that clearly hadn't been examined closely during their 90-point check process, coupled with taking nearly a week to respond to my requests left me with a very bad taste in my mouth. Until they offer better customer service that provides responses from humans within 24 hours, I will not buy from them again.

I sold two iphone X to Decluttr, both of which were delivered to them on 11/19/2020. My Decluttr account only shows them receiving 1 of 2 phones, despite the proof of delivery from UPS showing "Kelsey" received each phone at Decluttr's loading dock. I emailed customer service on December 28, and received a reply yesterday, Jan. 4th, basically asking me to send the order number, which I had already done last week. So far, they have only paid for one of my two phones. Use Gazelle, much better customer service!

They will use a vague reason to massively reduce their offer without presenting evidence of the issue. My Xbox was in full working order, they offered over $100. It arrived with them and I was told it had a "significant software or hardware issue" with no further details despite my requests.

Scam set up to sell on your hardware for a profit.

Update: I finally received my console back after 6 weeks of waiting. And surprise surprise, it's working fine. Currently updating itself as I factory reset before sending (as they request)

Purchased a phone in Feb. Touchscreen stopped working in Aug. Returned for repair x2 and they voided warranty without fixing or replacing like warranty said. Worst customer service and business ever. Stay away.

I am not sure how I missed these reviews before making a purchase from this company, the
Customer service is the worst. Run run the other way pay full price do anything else but don't make a purchase with them.

If you have equipment issue even with items that state is refurbished pristine (crap) there is no one to speak to, you email and someone responds at 4am they are looking into it. There. Is no one to help resolve anything if there is an issue, take your money anywhere else you will regret it, then are not even worth 1/2 a star.

I sent an iPhone XR to this company and they revalued it saying that the FACE ID did not function properly. I knew that the Face ID functioned right so I refused the new offer and asked that they send the phone back to me. It has been 9 months and a gazillion emails since and I still have not received my phone back. They can not provide a date that the phone was sent back nor can they provide any type of tracking information. They refuse to take responsibility for not returning my phone to me.

Same scam you're hearing from others: they quoted me $237 for an iPad Pro in great condition. I sent the iPad in (carefully shipped) and they claimed the screen had "pressure marks" and lowered their offer to $27.

I rejected the offer and requested my item back. It took them 10 days to ship in the location is only 10 miles from me.

I've since sold the iPad on eBay for $200.

Don't waste your time with Decluttr

Good website in internet and help people to learn...

Yes they actually LIE and cherry pick the best CDs/DVDs from your package, then tell you these were "missing from your order." This while giving you nine cents for the others. TAKE PICTURES of your package, they are nothing but liars and thieves!

What a rip-off. Sure wish I read more reviews before sending off an iPhone. The screen protector had one simple crack, but the screen was A+...however, these folks took the position to report my "Screen was completely smashed..." Now, if I get it back (waiting now) and find the screen smashed, well, that makes them even more dishonest. I took photos and packaged the iPhone very well. I'd suggest dealing with a more reliable trade-in group, or service with a better reputation. When I finally got around to looking at their record, boy was it awful!

I sold them a very new Iphone 12 great condition and told me there was a red flag and wouldn't pay me what I was offered, which was $392. I asked for them to return my phone, said it would be returned to me in 2-4 business days. I was on vacation and when I got back still no phone. I followed up with them and they informed me that the sales tech sold my phone online, without my consent and offered to pay me less $302, I wanted the full amount since I didn't authorize the first request to sell my phone. I was livid at this point, as a single mom trying to get some extra cash. I followed up with them asking how they could do this because I never once gave approval to sell my phone. I got a reply stating that they are shipping my phone out and I should get it in 2-4 business days. I again followed up twice and still haven't received a payment or my phone. I will get an attorney involved because this is the worst experience I have ever had with customer service and for them to just sell my phone without my approval. Stay away and don't even try doing business with them!

I bought iPhone that was advertised as a Verizon phone, but it was still locked by another carrier. I went through their chat and sent them a bunch of pictures of what I was seeing on the phone, they told me to return it and they would inspect it further. When I told them I was really unhappy about that (because I needed the phone immediately) they removed me from the chat and put me back in their queue. I eventually took a stab myself and went to AT&T to request an unlock — and I guessed correctly that it was AT&T previously. Within 5 minutes I unlocked the phone myself! The decluttr chat was completely useless! Their ad was misleading. The whole experience was terrible. Strongly discouraged to ever buy from decluttr again. We aware, they are VERY risky to purchase from.

On Feb 24,2023, I ordered a used Xbox 360 500 G system including one controller, cables plus 6 ea. Xbox 360 games. Received the System on 3/2 3 days prior to the 6 games being finally received. However, after attempting to set up and play I determined that the controller is defective plus the fact they didn't include the gaming receiver or charger that's required. After purchasing a new controller from Amazon plus new batteries and a charger I determined the battery included with their controller is defective also and won't accept a charge, Last but NOT least I'm amazed that the Xbox 360 system functions properly at all because whoever packaged it only placed two strips of heavy-duty wadded up kraft paper in the shipping carton. All of the items should have been wrapped individually in bubble wrap for cushioning protection.
Also, I recommended replying to their customers within 24 hrs at the latest NOT up to 5 working days. They indicate in their email directions to customer service, this is absurd.