DHL

I was overseas and sent a package homeward with DHL to arrive when I returned- it was small enough not to need to pay customs. DHL sent it back without informing me, lied about calling me 3 times, denied any wrongdoing, and refused to refund. I'm a poor student and had to pay over 100$ again. I went with FedEx next, which is far more reliable.

Worst service provider I had ever seen.Twice they did not delivered in time simple envelope with important documents!
Never choose DHL, definitely this is garbage/rubbish service which deserves zero score.

DHL scam

Sending my items which cost around 80 euros.
Paid 160 euros courier charge but still they took 98 euros from receiver in the name of customs.

If we need to pay in every customs why they didnt inform us before. Why this $#*!ing company taking 160 euro delivery charge!

Totally scam.

Needed a small package sent to my wife and daughter in the Philippines. Maria was very helpful and knowledgeable about how to send the package. My wife just called and let me know the courier for DHL just hand delivered the package to her! Fast service at a far price. Very professional for professional!

I paid for express shipping and it showed up 6 days late. Only reason I gave it 2 stars is because the customer service guy was nice and helpful.

Customer service is incompetent. Do not ship anything through DHL if it needs to be delivered in a timely manner. Don't call customer service, they lie to you. I had one lady tell me that only 1 out of 10 people receive packages at the time tracking shows will be delivered. So they lie about your delivery date. They have no idea where my package even is even though tracking shows it at a DHL center. Customer Service is rude. I don't know how they are even in business. How do you operate a business while lying to your customers.

As you guys can see, they gave me number to call their team. Nobody gave me answer about my shipment. Called them since9 to 3 in a evening. Waiting for their call. Cut the call without listening me. No supervisor or no manager to hive clear answer. They are just sitting in a customer care and transferring my call here to there. I used express service, this is even not regular service.

Twice in the last 2 weeks I've had shipments picked up in Colonial Heights, VA, just 2 hours away from my home near Staunton VA. They've taken the order to Raleigh, NC, 250 miles away in the opposite direction. It has set in their warehouse 2 nights, before being shipped out. These orders take at least 5 days to arrive. The 4 previous orders came via FedEx/USPS and arrived the day after I ordered them.

My two last interactions with DHL were absolutely disastrous. In the first case they delivered my package to a completely wrong address, despite the fact that the person told them the package was delivered to the wrong address (thankfully, the honest person found me and gave me the package.) The second time the package (an envelope with documents) took two weeks go go from one city to the next, only to be lost on its way to the final address. Use ANY other carrier but DHL.

Don't use DHL courier service! Terrible service! For an exorbitant fee they promised to deliver a letter from AB to AZ in 3 days (still a long time for express service) but package still hasn't arrived 5 days later! No refund available because we didn't pay even more to guarantee a "time" of delivery. I could have had the letter here quicker by snail mail for $4. Won't ever use this "express" service again!

My first time ever dealing with this company and they delivered my package to someone in a whole different city from where I live and someone signed for it and still didn't recover my packages that had $200 worth of items in there. The customer service is, horrible with communication and following up and also I still haven't got my money back from the careless mistake this company driver made.

I shipped a parcel from India to usa which didn't get delivered, they said it's delivered but didn't provide me with any picture as proof. Rather than just not delivering the product they are very rude.

I literally never got delivered something to home from this company besides the fact that I was waiting inside for the delivery. They must pay very little to their drivers as they never ring the bell and just leave the notice. Not mentioning packages being sent back to the sender for no reason and in less than 7 days after the abovementioned "delivery". Terrible. Avoid at all costs if possible.

I ordered medication for my cat from the USA a month ago through DHL Express. It's supposed to be transported on ice, and typically, it arrives within 8 days. Unfortunately, I'm still waiting this time. The medication is expensive, and after a month in containers, I can just throw it away since it should be kept cold. It's disheartening. When I contacted customs, they claim not to have it, but DHL insists customs is holding it. This has been my worst experience ever.

I do not recommend DHL service. My parcel was damaged and had a big slit. Customer service claim it was damaged during transit and they can't do anything about it, typical push their responsibility away response. Driver delivered item without informing me my parcel was damaged and strategically hidden the cut parcel so I couldn't see. Spend your money on better services.

Twice in the last month I had a package coming from Japan that they said that they attempted to deliver the package at my business but didn't even pull in the parking lot. SERIOUSLY! Customer service is practically worthless when requesting help. DO NOT USE DHL!

I can't believe this company is still in business. Anytime I've ever had something shipped to me via DHL, the actual delivery time was weeks beyond the estimated delivery dates and that is only when I actually received my packages. Half the time my stuff got lost in shipping only to spend a month of getting the runaround between DHL and the company that used them as the carrier to ship my items. This outfit needs to pull the plug and call it quits. They can't get anything right. I would rate them negative stars if I could.

They delivered my box in the wrong location! This is an Int'l shipment from my family.I called customer service Frank and said they'll email after 2hrs but NONE! I emailed them but only apoligizes but still NO RESOLVE on my issue! Where is my box?! We trusted you! Very disappointing service!

I think everyone already mentioned all reasons DHL is a terrible carrier.
If you have a problem, good luck as there is no way to contact them directly (or they hide it very well).
They think adding a chatbot helps compensate for their terrible customer support (yet, the chatbot is only able to help with trivial things we don't need it for).

So I am here to ask you to do the only thing that can have a chance to change something. Stop ordering from companies that use DHL as a carrier (and don't give you the option to choose another one).
That is only way that with enough people, can create an impact.

Unfortunately I have had packages delivered from DHL twice! Both times the delivery drivers have lied and said no one was home at the time of delivery I have been tracking the package all day and sitting all day I can literally see when someone is approaching my door these drivers are just lazy! I called customer service and all you get is attitudes I'm sick of it I will not use this service ever again!

Dhl express is the worst service I've ever used. I had a package that was supposed to deliver on 6 January and now it is the 23rd and it's still in the original country, Brazil. I've tried to speak with him to see what is going on, but they just say it's a custom, but that is not true. From what I've read from other people take shipments from customers and then they send it the cheapest way possible and whenever they have space and then blame it on customs so they don't have to pay back customers

I've been listening to "Thank you for your patience while holding" for the last 43 minutes. I don't think anyone is working at DHL. Unfortunately, I have to continue to hold. Just hope someone will pick up the line. Businesses can blame on Covid for everything. That's including poor customer service.

DHL claimed that my address "didn't exist" even though their tracking map clearly and accurately showed my address. When I called their customer service just minutes after the driver "couldn't find" my address, I was informed that they have no way to contact the driver! So I had to change to a different address and it will not be delivered for at least two more days (if it is delivered at all). How is it that drivers cannot find a building that is clearly marked on their own map? Or that there is no way to call the drivers and have them actually do their job?