DID Logic has a rating of 2.23 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DID Logic most frequently mention customer service problems. DID Logic ranks 57th among Voip sites.
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DID Logic is great. The platform is very easy to use and support is very accurate, professional and fast, and if you have a difficulty they help you out and they can even give you recommendations on certain destinations and how to go about calling them.
I have a business in Japan but stationed in Europa and have been using DIDlogic for a year. The customer service is terrible and the company suddenly, out of the blue, drastically increased the charges; The monthly fixed charge jumped from USD 6 (without calling fees) to USD 31 and to maintain full business up to USD 301. These are gangster methods and I am terminating all my bigness with them as there are much better alternatives with higher voice services as well as customers support. However, once you are in DID you cant port your numbers, thus never ever start any business with them or you will get screwed bad.
I have a business in Japan but stationed in Europa and have been using DIDlogic for a year. The customer service is terrible and the company suddenly, out of the blue, drastically increased the charges; The monthly fixed charge jumped from USD 6 (without calling fees) to USD 31 and to maintain full business up to USD 301. These are gangster methods and I am terminating all my bigness with them as there are much better alternatives with higher voice services as well as customers support. However, once you are in DID you cant port your numbers, thus never ever start any business with them or you will get screwed bad.
I had around 200 numbers with them and used their outbound termination for many destinations but have found myself having to completely remove them from route due to call failures, call quality and caller id issues that could not be resolved as a result of their support team just not being up to the task.
At one point I was spending thousand(s) of dollars per month on service with them and have been with them for years!
Support: What support?
Support is painfully slow to respond and the staff on the other side seem all too ready just to fire off a canned response that all too often doesn't really help with no-one appearing to want to help and get to the bottom of an issue and if you want telephone support, you've got no chance.
Account Manager - Helena Tyminska
My old account manager Steven was great, he was helpful and efficient on the few occasions I needed him but when he left and I was given Helena as my account manager, things took a drastic turn. Communication is difficult since her English is poor, she never answers the phone and takes days at a time to return emails. Here's my most recent incident with Helena:
Timeline of events:
28/01/2021 - Helena emails to advise UK has been blocked for "Junk Traffic" - To be fair this was because of an error on one of my clients systems which was picked up and resolved just prior to the email being received from Helena.
I responded advising this was caused by an error which was believed to be resolved but investigations were ongoing.
29/01/2021 - I follow up with an email to Helena advising the issue that caused the "junk traffic" was identified and resolved.
Helena confirms receipt of this email and advises she's sending it to compliance and will update me.
--- Period of complete silence lasting nearly a month! ---
24/02/2021 - Since I've not been using DIDLogic for UK outbound for some time I haven't bothered chasing them but today I notice the Buy Section of the portal has been removed preventing me from acquiring new numbers. So I email support asking why the Buy section is going and mention the UK being blocked and also asking if I can deal with anyone other than Helena due to our previous interactions being, let's just say "difficult" for censorship reasons.
I receive a reply back from support saying they've passed it to the account management team. (Here we go!)
26/02/2020 - Helena emails telling me what I already know without explanation. The UK is blocked and the Buy Section has been revoked from my account so 2 days of waiting for a response that doesn't acknowledge any of my concerns or requests.
I today have lost the will to live in DIDLogic world completely since there seems to be no damn escape from the most useless account manager I've ever had the misfortune of dealing with!
This being said, since they haven't been terminating much of my traffic and I've found other routes, the quality complaints and call failures are down massively. Very rarely do I get complaints about audio quality any more and I haven't had a single complaint about poor caller id delivery at all since.
Products used:
DID's
Outbound Voice Termination
DID Logic is great. The platform is very easy to use and support is very accurate, professional and fast, and if you have a difficulty they help you out and they can even give you recommendations on certain destinations and how to go about calling them.
Products used:
Voip numbers for quite some countries and all already during quite some years
A tricky and unreliable company. I was paying for a Japanese number about USD5 a month but suddenly DIDLOGIC requires me in addition to pay USD 25 per month. I am very dependent on my number but paying that much a mount is way too much. Terrible!
Dear Malin,
I am quoting my response to another review that you posted on this page.
"We had made sure to let all our customers know about the upcoming change 6 months in advance, and there had been at least two email newsletters about it. We want the best for our clients, but when there appear market imperatives which we have to deal with pricing-wise, we do our best to inform anyone who may be affected."
Regards,
Alexandra, DID Logic
Удалили аккаунт без предупреждения, support не отвечает на письма с просьбой обьяснить причину блокировки или удаления аккаунта.
We have used DID Logic for our various B2B Outbound Call Centers based in the Middle East and the Philippines since 2016. The line quality has been clear 99.95% of the time, and if we have an issue DID deal with with it immediately. The pricing is good and the setup is very easy, so go ahead and use DID Logic!
Tip for consumers:
Tell DID about your expected calling budget for the initial 6 months and they will make recommendations on how to keep your costs down. Very helpful.
Products used:
VOIP Services
Since DIDLogic started their $25 minimum monthly spend I have been trying to port my 4 numbers. Finally I have managed to start the process and they want to charge $55 per number to release them! The main reason for leaving is I have too many failed calls to use the service! No way to remove payment details and no where to close account. Support ticket interface doesn't work cause you can't read replies! Should be DID illogical.
Dear Paul,
The conditions of number port-out can vary across different jurisdictions. Most of them do not imply port-out fees. You can read more at https://didlogic.com/terms-and-conditions
Regards,
Alexandra, DID Logic
A very stable and reliable provider that you can always count on delivering calls
And working just as it should be. Great support and extensive number coverage
Add to the experience.
Unethical company to deal with, doesn't abide by their terms and conditions, service down for over one week whilst still being paid, promised no additional charges would be introduced with their new monthly minimum and now stated that they will have additional charges, if this is how they treat their loyal small business customers I would hate to see the service they provide to their larger clients when something really goes wrong, stay away
Dear Christian,
First of all, we are terribly sorry to hear that you are dissatisfied. Usually, when customers are unhappy, they give us a heads up so that we can cure what we have potentially done wrong.
As we've stated earlier, the service only resumes if the monthly minimum level has been selected. A minimum is withdrawn from a user account monthly anyway; if the user exceeds that minimum by their usage intensity, the corresponding charge applies.
Regards,
Alexandra, DID Logic.
We recommend our client to subscribe for DID Logic for the requirements of their 1800 trunk number. However, when our client already done with the registration and paid for the number, their account was unable to login. I was trying to call all the number on their website and no one is answering our calls. Also we sent an email to the email address indicated and no one replying at least 1 reply. This service is sucks!
Dear Noel,
We’re sorry for this trouble. Looks like your client failed a fraud protection check at a certain point. Please drop us a line at support@didlogic.com indicating “Unable to login after payment”, and we’ll take a look into it.
Best regards,
Alexandra, DID Logic
We managed a large enough operation in part of Latin America hand in hand with DID Logic, with enough channels and sip trunk, we could not be more happy with the results in the quality of the voice.
I recommend them 100%
Dear Mario,
We’re delighted to hear your project in Latin America was successful with our help. Thanks for sharing this!
If you need any further assistance, we’re always there.
Best regards,
Alexandra, DID Logic
Ouch! We used to pay a low fee for the phone plus per usage. Out of the blue, they decided to change their terms and require everyone a minimum $25/month, which is waaaay out of price as it is extremely expensive for 1 line. All without an appropriate timeframe to find an alternative. So we have to let our phone number which we have been using for a few years go. I would caution everyone to stay away. Find another company that has good customer service, does not over charge and does not change their terms, leaving their clients with no phone. BAD BAD BAD! We absolutely would NOT recommend DID Logic.
Tip for consumers:
do not use did logic. prices are overpriced and terms change is not acceptable.
Products used:
phone line
Dear Derek,
We are sorry that you are not happy about the situation.
I would emphasize that our competitors have much larger minimums.
We notified our current and potential users 4 months ahead and we’re sorry to hear that you’d like to have had more time to think it over. Should you change your mind, we’ll be happy to assist you.
Kind regards,
Alexandra, DID Logic
This site has held onto a my account balance of a round $10 for over two years now.
There is no way to call them and the support email does not respond at all.
Tip for consumers:
Don't use them
Products used:
sip, DID
Hello Ni K,
Could you please re-phrase what your concern is about the $10? I'm afraid I didn't completely understand the issue.
Alexandra, DID Logic
Like others here, I am faced with the company refusing to give my unused balance back after they adjusted to unfair terms.
Dear C H,
The change in the Conditions was made due to a significant upgrade of the services provided by our company. We had announced this change half a year prior so that our customers could have enough time to make up their mind. After that first announcement, we had been reminding them of the upcoming change biweekly for half a year. If you were unaware of the change, there can be two reasons: 1) you were not using the linked email address; 2) the email announcements were being automatically redirected to your Spam folder.
Regards,
Alexandra, DID Logic
We have been working with DID Logic for a couple of years and were always satisfied with the services. Unfortunately they are not able to deliver all required services which we need for all locations we have. Thus we have decided to change providers. Once DID Logic understood that we are cancelling their services they have stopped all communications with us. We have sent multiple porting requests which have been declined by DID Logic and when we as the customer contact them they don't reply anymore. Not even our account manager is answering to any of our mails.
For me this behavior is unacceptable and I am very disappointed with their customer services. For this I don't suggest anyone to use this company.
Dear Leroy,
We’re genuinely sorry about this situation. Looks like a mistake, though: we handle porting requests promptly, so apparently your emails didn’t reach us. Please contact us again at support@didlogic.com with “Porting issue” as Subject, and we’ll make sure everything is okay.
Regards,
Alexandra, DID Logic
Thank you so much for providing this very useful and valuable service (didlogic) - I just couldn't imagine being without Didlogic.
Dear Paul,
Thank you so much! It’s really flattering to receive a review like that. We always remain always at your disposal.
Wishing prosperity to your business,
Alexandra, DID Logic
DIDLogic introduced a monthly $25 USD commitment. I've been a customer for years now and am appalled that I'm now being forced to transfer.
Having contacted DIDLogic to request a number port, they have closed my support request without explanation and I'm having no luck getting in touch with their phone support!
Dear Edan,
The change in the Conditions was made due to a significant upgrade of the services provided by our company. We had announced this change half a year prior so that our customers could have enough time to make up their mind. After that first announcement, we had been reminding them of the upcoming change biweekly for half a year. If you were unaware of the change, there can be two reasons: 1) you were not using the linked email address; 2) the email announcements were being automatically redirected to your Spam folder.
Best regards,
Alexandra, DID Logic
I had used DID Logic for many years. Then one day they decided to block my account without explanation. I try to add more credits which I did and then didlogic refunded my credits and would no longer allow me to make payments. Needless to say if I can't add credits I can't continue to pay my bills with them. I think they wanted the phone numbers because I had a good rate from many years ago and someone else was probably willing to pay more. <-- Shady.
I contacted via email - no response. No one answers the phone. <-- poor CS.
Then like others here I tried to cancel my account except there is no where to cancel. After a few months my remaining balance is gone so they've succeeded in recovering the phone numbers they wanted and I'm forced to buy new numbers from another carrier and change all of marketing, website and other published numbers.
I no longer have any active numbers because I couldn't pay them through the only method they allow (pre-paid credits) they somehow find it ok to charge the $25 monthly minimum from the very same card they refused to take payments from. Of course there's no way to erase the card from their portal. I finally and painfully go to my credit card company to report fraud. Then magically a couple of weeks later I get an email from a didlogic rep saying:"hey I noticed you backcharged and we wanted to get in touch and find out what happened" - too late now. I have nothing I need from you.
Then to top it off they are now sending me hundreds of emails per day telling me my balance is low or that my number has been suspended. No way to delete my account or change anything so I just let my spam box fill up and now have to regularly clean it since I get thousands of the emails every week. <-- Spammer.
As background I have a call center as well and had about 50 lines through them.
Tip for consumers:
Stay far far away. Look for reviews of other DID providers so you can hopefully avoid companies like this one.
Dear Brian,
I’m sorry to hear this. Sitejabber indicates your name as Brian J., which is not enough for us to identify you and dig into your issue again. May I ask you to drop us an email with “Brian J from Sitejabber” in the Subject line, and the text of this review in the Body? Our Support has been notified, they will take a look at your email right away once it comes.
Regards,
Alexandra, DID Logic
After they suddenly introduced the $25 monthly minimum we stuck with them a while because we had over $100 still in our account. As we got close to using that up we wanted to close our account at the end of April so we opened a support request and they acknowledged our request to close our account at the end of April. Instead of closing our account as they had acknowledged they would do, our credit card has been charged twice now. With no way to close our own account via the interface, we are dependent on didlogic to close it. Between the sudden change to the business model, horrible support, and impossibility of closing your own account, stay very far away from didlogic.
Dear Isaac,
I’m very sorry to hear this; we don’t want our customers to have problems like what you’ve described. We can resolve the issue if we know your email address. Would you kindly drop us a line to support@didlogic.com with “Card Charged Twice” in the subject line — we’ll look into it. Thank you!
Best regards,
Alexandra, DID Logic
Was working Ok, but with their new model of $25 minimum monthly charge way to expensive. Also that they dropped some countries, for example luxembourg does not help
Dear Robert,
The change in the Conditions was made due to a significant upgrade of the services provided by our company. We had announced this change half a year prior so that our customers could have enough time to make up their mind. After that first announcement, we had been reminding them of the upcoming change biweekly for half a year. If you were unaware of the change, there can be two reasons: 1) you were not using the linked email address; 2) the email announcements were being automatically redirected to your Spam folder.
As for Luxembourg, please be advised that the local Telecom authority introduced stringent requirements for domestic paperwork, and we have to comply with thesу fully — which we do”.
Kind regards,
Alexandra, DID Logic
Customer service very poor, no response form them, you will lose your money if you already have an account them.
Dear Jack,
We're sorry to hear that. We only suspend the accounts that violate our Terms and Conditions. We will be happy to see you back, should you decide to be with us again.
Best regards,
Alexandra, DID Logic
We are very happy with the service, have been using DID Logic for a few months with no problems.
Over BT IP Exchange there were frequent problems on many international calls not connecting or poor quality but since moving to DID Logic we have superior call quality and calls connect every time.
They've always been very response to the few support queries we've had. Not sure why so many people have left bad reviews, we've had a great experience.
This is not a business grade offering with any realistic support or customer service
Simply put it's a joke and instead of trying they cancelled our service
Stay far far far far away
Hello George,
It looks like there was some violation of our Terms and Conditions on your side. Please contact Support for details: support@didlogic.com.
Best,
Alexandra, DID Logic
The worst company i have ever seen. I do signup and add funds, after that received email that you account is under verification and need to reply from my email to prevent fraud. I replied to them after 1 hour they refunded my payment and deleted my account with no reason. F**K off DIDlogic they are the criminals they are doing black to white just showing creepy website did logic without any person or support F**kers are selling DID and they dont have a phone number to call support. It really sucks.
Dear Ask,
We're sorry to hear that you're upset with your experience. However, any suspension is always a result of a violation of Terms and Conditions. The refund has been made, and we hope that we did the right thing in this situation.
Best,
Alexandra, DID Logic
DID Logic is a direct local SIP trunk provider, offering DIDs in 120+ countries and SIP termination in 12 worldwide DCs. Our own racks and IP transit at London Internet Exchange, Coresite LA 1 Wilshire, NL-IX Amsterdam and multiple Asia Pacific locatio...
Dear Malin,
We had made sure to let all our customers know about the upcoming change 6 months in advance, and there had been at least two email newsletters about it. We want the best for our clients, but when there appear market imperatives which we have to deal with pricing-wise, we do our best to inform anyone who may be affected.
Kind regards,
Alexandra, DID Logic