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DirectStoves has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. DirectStoves ranks 29th among Fireplaces sites.
Any company that ships a product, especially a stove, with nicks and cuts and broken pieces and missing pieces is a company that shouldn't be in business. Direct Stoves sent me a bottle of paint to use on the nicks and cuts, and failed to send any replacement pieces for the missing or broken pieces. Horrible company. I had to hire three different stove experts to figure out what equipment and tools, and even screws, I needed so that I could get the stove working. Horrible people. No customer service.
Any company that ships a product, especially a stove, with nicks and cuts and broken pieces and missing pieces is a company that shouldn't be in business. Direct Stoves sent me a bottle of paint to use on the nicks and cuts, and failed to send any replacement pieces for the missing or broken pieces. Horrible company. I had to hire three different stove experts to figure out what equipment and tools, and even screws, I needed so that I could get the stove working. Horrible people. No customer service.
Tip for consumers:
Find another way to buy a stove. Avoid these guys.
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