Directtvnow

I had another service for 25 years, no issues. Last 10 years cost just under $200/mo. The rare issue I had, customer service was awemazing. Direct TV apparently does not even have an email? I tried to find one, and there was not one listed, and apparently the CS sucks, as the DTV customers made their own frigging web site, and assist actual customers themselves since the company has no email and is known for poor CS, as I understand it from reading the complaints How sad is that!?!? I wanted to give one star, but did give 2 because I was feeling generous, as they did have a live person on chat, though the "manager" sucked. The 2 stars is for how my complaint was handled, not the service as a whole. As a whole, 3/5 stars. Average, you get what you pay for, but it is not a company who cares. The CS was bad enough that I am 99% sure I am going with another service. There are many: Fubo, YouTube (the sub service, not the free site), Dish, etc I have tried all of these but atI did not like the Fubo app, I do highly recommend the others, and advise you to skip Direct TV. Tried to find a corporate email to tell them wny I was leaving, that got me nowhere, too. Go figure.

I know my issue was small, but I wanted it fixed. I pay almost $200/mo, as I do not go to movies or spend other money on entertainment usually. Had they handled this like my last company, I would be happy ignoring the issue if they gave me a one tine$2 credit on my bill, even. What did they tell me? This is not an exact quote, but is pretty close: "Well, our app (Direct TV} works for you, and that is all we have to provide."

If you subscribe to the movie apps, you get to use your sign in to DTV (Direct TV Stream) to sign into the apps for the movie channels like HBO, Epix, Starz, etc. Did this with my last provider for the last decade, no issue. All other movie channels (I have 4 total), no issue, then Starz- big issue. First, I can sign in, but all the movies are locked out. I can see the thumbnails, nothing plays. I can see some of those movies on DTV app. Most of these channels have more movies on their own app than on DTV or Dish, etc. I watch a lot of movies. I contacted STARZ. They advised that they cannot help me, must go to DTV for any issue with their app. Sounds strange that they do not help with their own app, but ok. Pull up DTV chat. They do not tell me they cannot help, so it appears that it is true, must go to DTV. After reinstalling the app, now only some of the movies are locked out. I have 2 devices now locking me out of movies, so it appears to be system wide vs device. System tells me I need a different subscription to see those movies. DTV gets frustrated, gives me the line about them only needing to provide me with a working DTV app. I ask for a manager. Long story short, mgr sends me to Starz. I tell him that Starz will not talk to me (which I verified again after my chat with DTV. Mgr Pretty much tells me that I need to be happy with DTV app working. I ask for his mgr. He tells me he is a mgr. I tell him his co sucks for VS, and I want another mgr. I told him this seems like a D%V vs Starz issue vs Starz vs me issue.
I asked for tech to check into and call me. This was ignored. He does not, instead asks for my phone number (I have no reliable cell service at home, cell combos looking into, no one can really hear me). They try to call me. I cannot answer, as they cannot hear me nor me them. He did NOT ask to call me, I figured he was just pulling up my acct, but nope, calls. I tell him I cannot call, no cell service at home (am disabled and am homebound). He ignores, gives me a phone number to call, disconnects the chat as I ask for help.

Now I cannot sign into Starz AT ALL. So yeah, looks like in under 2 weeks or so they have alienated an almost $200/mo customer. Last company had me for 25 years and these guys cannot do 2.5 weeks. Go elsewhere, these people do not listen to customers needs. I would probably have been okay with an apology and an explanation. Instead no one apologizes, and certainly no explanation, as they seemed clueless. Disappointing.

I tried it and found it wanting, some of the channels worked and some did not I contacted their support and they could not fix the problem. They are talking about 5-10 days for a refund. I told them this was not acceptable. Overall I cannot tell anyone to go this route. Even on their site the have a list of complaints about their service!

Obviously, this won't work for everyone due to internet speeds and connectivity. However, I use this service with the free roku stick I got for signing up. With the roku stick, as opposed to streaming on computer, freeze ups have been drastically reduced. There is no contract and there is more flexibility than sattelite or cable for a better price. If you want an alternative to cable or satellite, this is a worthwhile option to try.