• Disney+

Disney+

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Overview

Disney+ has a rating of 2.97 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Disney+ ranks 11th among Streaming Movies sites.

  • Service
    10
  • Value
    8
  • Returns
    2
  • Quality
    9
Positive reviews (last 12 months): 33.3%
Positive
4
Neutral
1
Negative
7
3
See all photos
How would you rate Disney+?
Top Positive Review

“BEST!”

Rida A.
3/23/24

Disney+ has been a game-changer for my family's entertainment. With a vast collection of Disney classics, Pixar favorites, Marvel superheroes, and Star Wars adventures, there's something for everyone. The platform's user-friendly interface makes it easy to navigate, and I appreciate the ability to download content for offline viewing. Disney+ has become our go-to streaming service for family movie nights.

Top Critical Review

“TERRIBLE Custome Service.”

Roderick B.
9/30/23

I subscribed this morning BECAUSE, The App said they could Stream 'Luke Cage'. Paid for it. Logged on. NO Luke Cage. I went to Chat. The Chat person Sofia S pretended she could not Find my purchase that had occurred 30 minutes prior. Sofia S. Stopped responding in the middle of the Chat. NO Refund. Would not allow me to speak to Supervisor. TERRIBLE Customer Service. Do Not Subscribe toe Disney Plus.Terrible

Reviews (31)

Rating

Timeframe

Other

Thumbnail of user roderickb105
1 review
0 helpful votes
September 30th, 2023

I subscribed this morning BECAUSE, The App said they could Stream 'Luke Cage'. Paid for it. Logged on.
NO Luke Cage. I went to Chat. The Chat person Sofia S pretended she could not Find my purchase that had occurred 30 minutes prior. Sofia S. Stopped responding in the middle of the Chat. NO Refund.
Would not allow me to speak to Supervisor. TERRIBLE Customer Service. Do Not Subscribe toe Disney Plus.Terrible

Tip for consumers:
Sofia S. Chat person Worst Customer Service person ever.....

Products used:
Nothing

Service
Value
Returns
Quality
Thumbnail of user nlminot1
1 review
0 helpful votes
July 23rd, 2023

I cancelled Disney plus 11/22. They continue to draft my bank account every month. I have been on chat and phone for 3 hours. They agree that the service was cancelled but don't know why I'm still being billed. I have asked for a supervisor/manager 6 times and have yet to speak to one. This is terrible customer service. Never, ever let them draft on your account. I will now have to dispute each charge through my bank.

Thumbnail of user ridaartunumcu
7 reviews
0 helpful votes
March 23rd, 2024

Disney+ has been a game-changer for my family's entertainment. With a vast collection of Disney classics, Pixar favorites, Marvel superheroes, and Star Wars adventures, there's something for everyone. The platform's user-friendly interface makes it easy to navigate, and I appreciate the ability to download content for offline viewing. Disney+ has become our go-to streaming service for family movie nights.

Thumbnail of user petel258
1 review
3 helpful votes
May 12th, 2023

1st Disney has departed from it's intended core. It seems like it has become to be used to push a political ideology (agenda). Disney should return to what it does. Entertainment, without subtle messaging. I.e. "woke" ideology. Kids don't need such messaging from the extreme "left" of society.
No wonder subscriptions are down. In fact more & more people are canceling their Disney plus subscriptions.

Service
Value
Quality
Thumbnail of user dwayneg84
1 review
2 helpful votes
December 4th, 2022

I have a Samsung 22 Ultra that allows me to screen share Netflix on the Tv and watch You Tube or other streaming services at the same time.
No issues ever.
No Buffering.
But with Disney Plus it is alway trying to Buffer.
The longest contenual view time is less than 60 seconds. Then 10 to 15 seconds of buffering.
No problems with Netflix, Hulu, Tubi, Pluto and sever other sevices.
Very Disappointed with Today's Disney.
I have several family members and friends that are having the same issues.

Thumbnail of user jessical1915
1 review
3 helpful votes
March 15th, 2022

Disney signed for the Kardashians and I'm amazed how they would think a family that rose to fame by a father who defended a murderer, a sex tape, plastic surgery, materialism are values that should be promoted on the network. Needless to say I won't be tuning in. I never had in 20 years but it's making relook canceling my Disney+ membership so my kids don't wonder into seeing that trash.We deserve better values on Disney+

Quality
Thumbnail of user rogerw990
1 review
2 helpful votes
November 18th, 2022

Horrible customer service. Twice I have contacted support and neither time could they fix the problem. The second time after two multi hour sessions on chat, I told them if they could not fix the problem they should refund my yearly subscription and cancel the account. So they cancelled the account and refunded a pro-rated amount. F##$ idiots. They just gave up! There is an obvious software problem with updating profiles which apparently, they refuse to fix which gives a minor primary account access to change anything.

Service
Value
Returns
Quality
Thumbnail of user jamess6927
1 review
2 helpful votes
August 19th, 2022

I changed my email address and it created some sort of glitch in the system as I was told. I've been waiting 6 weeks for a refund. I've spoken to 21 Disney and Hulu reps and 5 Disney and Hulu supervisors
Nobody has any answers as to why my refund is not going through. I'm told to wait for a callback within 3 business days and tier 3 is working in it... then i need get called back and have to call back over and over... this has been happening for well over a month now. I was also hung up on by a representative because he didn't like my tone of voice.

Service
Thumbnail of user jimt1028
3 reviews
2 helpful votes
September 11th, 2023

Like what Netflix did with their password sharing crackdown which made them dosh-hungry dimwits. Disney+ is doing the same. I liked the streaming platform three years ago and now in 2023, they started becoming more costly than ever before, hiking up subscription prices and a limit of four devices ands also introducing ad-supported tiers.

Since Disney+ launched, they allowed account sharing, and now they're cracking down on it. With the Disney Company in financial trouble, they began to lose subscribers. My streaming days are over, I'm sticking to Blu-Ray for Disney films.

Disney's The Little Mermaid live action remake and Disney/Pixar's Elemental are both on here, I'm not watching them on Disney+! I'm getting the Blu-Ray counterparts of them and they're a one-time purchase for life. Not a monthly subscription.

There's also removed content like one Simpsons episode from the third series is missing (i.e. Stark Raving Dad) and a missing Family Guy episode (i.e. Partial Terms of Endearment) these won't be seen on Disney+ and I have them both on DVD sets. Physical media is more preferable over streaming.

Don't waste your money on this, they're a miserable streaming service on earth.

Tip for consumers:
Avoid Disney Plus at all costs!

Products used:
LG webOS app.

Thumbnail of user wantourhouse
1 review
0 helpful votes
October 27th, 2023

Tried to reinstate Disney but it wasn't working so followed instructions to go via url, filled out payment detail and was made to join up to googlepay finished miles of forms and found that the original glitch had fixed itself and was working also found charged twice. Despite numerous attempts can't get money back from either. Worked fine for a month but,now Disney just displays blank screen of death and has done so for two weeks. No help from Disney, just spent a very tedious 40 mins with chat who suggested I reboot internet, which of course just ended our chat and didn't resolve prob. Next person wanted whole story again. Can't hack it anymore will cancel [again]
Update: am theorising that the lack of access may relate to canceling the second reoccurring payment, but with no effective support had no choice other than to canceling. The image below shows what happens when I try to reclaim the excess payment via googlepay (the only course offered by Disney)via their help links. I strongly suspect neither party makes giving back money possible.

Thumbnail of user traviesa35f
1 review
0 helpful votes
March 3rd, 2024

I called yesterday to to get some help to sign in back after I restore my subscription. Oscar was rude. Impatient.helplees.and just hang up on me!

Thumbnail of user tonih431
1 review
3 helpful votes
September 5th, 2022

Movies in disney+ are getting worse and worse also tv series.
I watch these in horror thinking that these are for kids? Seriously? I would not recommend.

Tip for consumers:
This is not for kids.

Products used:
Movies

Quality
Thumbnail of user dustinmj27
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

This app is built by people who either just started programming or quit half way through college. We download some of our sons favorite movies to his tablet so he can enjoy them in the car and 75% of the time when we go to play them they say "no internet connection detected" and won't play any of the downloaded movies. No crap...no internet connection?! That's why we downloaded the movies. This has been a problem with this app since day one and it has not been fixed.
To you crazy people who think all movies are just made for you and your kids...suck@ss. If your child is too young to watch 2 male characters gaze at each other and ask you, their parent, a question about it then your child shouldn't have free reign of the app. Disney not only wants to make heteros feel included but all others too. Too bad you hate everyone not like you.

Tip for consumers:
That your downloaded movies may not play at random times so have a backup plan if they are for your kids.

Products used:
Streaming service

Service
Value
Quality
Thumbnail of user jeepsinklerwkghu
8 reviews
0 helpful votes
March 23rd, 2024

Disney+ is a magical streaming service that brings joy to both children and adults alike. With its extensive library of Disney classics, Pixar favorites, Marvel adventures, and Star Wars sagas, there's always something to watch. The platform's user-friendly interface and affordable pricing make it a must-have for any entertainment lover

Thumbnail of user jennn183
1 review
2 helpful votes
June 3rd, 2023

I've never had anything against anyone's sexuality but pushing it on children is wrong. All the agenda's on Disney are so obvious now. Let our kids be.

Service
Value
Thumbnail of user mertensdries727
8 reviews
1 helpful vote
March 23rd, 2024

Disney+ is a treasure trove of entertainment for Disney fans of all ages. The extensive library of classic animated films, Marvel movies, and Star Wars content offers something for everyone. The addition of original programming like The Mandalorian and WandaVision has further enriched the platform. While there have been occasional technical glitches, the overall experience of streaming on Disney+ has been magical.

Thumbnail of user iank240
1 review
0 helpful votes
February 6th, 2023

I was surprised to have confirmation from Disney that Disney+ "edits" programs removing all swearing, adult content - even with the parental filter "off" - set to 18+, you are STILL unable to view the full program. Ever wondered why you NEVER hear Peter from Family Guys cursing and swearing the way you do on DVD or even free-to-air tv? Likewise with Rodger on American Dad.? That because Disney have added "bleeps" to all the swearing. Similar changes and alterations are also performed on full length feature films.

The problem I have is if I choose to watch something on Disney+, I will never know if I'm watching the program the way the director and production creatives intended me to watch it, or if I'm watching Disney's 'watered down' version - usually two VERY different programs.

Why they don't stream the FULL program and rely on parental filters is unclear. What IS clear is that the majority of subscribers think they are paying for AND receiving full, unedited programs - and they're not.

Thumbnail of user mickp43
2 reviews
3 helpful votes
September 10th, 2022

When you join Disney + It is all fireworks, you know the bling bling - Trying to unsubscribe is a path to hell!

Tip for consumers:
Once they have your subscription you are on your own!

Products used:
Just try and unsubscribe to this company - It's a path to hell!

Service
Thumbnail of user yasminb32
60 reviews
27 helpful votes
December 4th, 2021

Disney+ has such a great mixture of shows - from nostalgic childhood films to new TV series, I never get bored of the service.
At 7.99 for the subscription, it's pretty standard pricing. The website / app itself is super smooth and easy to navigate. Great for smart TVs.
Would recommend.

Thumbnail of user zaultr
7 reviews
2 helpful votes
July 5th, 2022
Verified purchase

This magical app is for animated movie lovers, those who enjoy colorful visuals & dazzling music will most definitely have a whimsical experience. For a reasonable $7 annual monthly payment, you can enjoy the full lineup of all Disney has to offer, classical shows ranging from way back to the 1900's to modern day productions. I for one dislike the remakes for "obvious" reasons, am not opposed to the idea of different adaptations, it simply has to be done right. The lineup also includes properties that I most certainly was unaware of, I think potential customers will be pleasantly surprised, the only problem you'll have is deciding on what to watch next, thankfully there's a "Watch List" that you can setup as your personal schedule, its really handy. I personally enjoy this app, & have been subscribed for months now. I am well pleased & highly recommend it to those who like animated & live-action movies.

Tip for consumers:
There is a sizable collection of content here, so paste your viewing, you’ll be there awhile!

Products used:
Movies

Service
Value
Quality
Thumbnail of user josephh1152
10 reviews
3 helpful votes
June 21st, 2021

The video quality is excellent, with several 4K movies available. It includes almost all Disney films, as well as Star Wars, Marvel, and Pixar. They haven't added much new material since its inception, at least not at the same rate as other streaming providers. I get it is less expensive than others, however, I wish there was more current original stuff. It's fantastic for kids.

Thumbnail of user howardh166
6 reviews
0 helpful votes
April 22nd, 2021

Very good website. You don't have to spend a fortune on subscription as it usually happens to enjoy great content. Think, everyone can find something interesting there.

Service
Value
Quality
Thumbnail of user hoodede
72 reviews
27 helpful votes
March 4th, 2022

Disney plus is actually such a staple in my life - all the marvel, starwars and cartoons just really hold a special place in my heart because they are so easy and enjoyable to watch! I love that it has the new marvel tv shows as well, all of them are soooo good!

Thumbnail of user leisle
16 reviews
4 helpful votes
October 8th, 2020

Great subscription service, suitable for all families, and for your children to enjoy a great movie night.

Thumbnail of user lucasc102
15 reviews
6 helpful votes
January 6th, 2021

I like this website as it has everything like movies, shows and parks. Its subscription is also affordable. Can watch Marvels, Avengers etc.

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