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DoctorSim has a rating of 3.26 stars from 59 reviews, indicating that most customers are generally satisfied with their purchases. DoctorSim ranks 31st among Unlocked Phones sites.
This company responds to reviews on average within 7 days
Realy fast upgraded, cheaper compared to concurrents, also they have added a new payment method, iDeal! Big plus
I went through Dr Sim to top up a sim I purchased in France. I topped up £20 because I had travelled to England and they didn't tell me until after the purchase was finalised that that sim was only good for France. When I asked for a refund they said sorry once the purchase has gone through you can't be refunded. Ha and their motto is Trust Us. Yes right. Thanks for nothing mongrels.
They told me that the payment was being processing and that I will get on Emil. They removed the payment from my bank account and she never did get her top up and I never did receive the Emil I try reaching out to them but there is no way to.they are a scam. It's ok have the 18$ it's not worth it you dogs
Funciona todo perfecto, la recarga llegó en menos de un minuto y sin problema!
I went through Dr Sim to top up a sim I purchased in France. I topped up £20 because I had travelled to England and they didn't tell me until after the purchase was finalised that that sim was only good for France. When I asked for a refund they said sorry once the purchase has gone through you can't be refunded. Ha and their motto is Trust Us. Yes right. Thanks for nothing mongrels.
Tip for consumers:
Dr Sim are crooks, shonky and can't be trusted.
Products used:
None
These chips DO NOT WORK, MORE Scammers, I am tech savvy and they are liars, if it was specific to my IMEI, and they have my phone model and info of carrier then how in the world do they send a sim with 10 different instructions, then ask to change iccid 90 times nothing changes, No sim Supported, then say use android device! Like idiots the iccid is what you sent, if there's another setting make a video scamming a Holes
Products used:
UMS
Hi John,
First of all, we would like to apologize for any inconvenience caused.
The UMS is designed to be configured automatically, but in the case in which this option is not successful, we provide you alternative troubleshooting steps.
After checking your order, as none of the alternative steps have worked, we have issued you the full refund, without the need to receive the video proof, as we are fully committed to our customers' needs and feedback, and it was clear you were not satisfied with the product.
Our only aim was to help you out, and make it work, this being the reason why we have tried all the alternative solution, but as none has worked, we have refunded you the full amount, without the video proof necessary, to prove you that we are not scammers, on the contrary, we're here for our customers, always, trying to find the best solutions.
We really hope the refund can make it up, at least partially, for the inconvenience caused.
Kind regards!
I had been struggling to top up my Orange France number since the Orange FR website only accepts French bank cards as payment method (pure nonsense). I had been going back and forth for weeks with their (useless) customer care representatives who kept taking 4-5 days to respond and then finally sent me off to buy a data plan when I needed credit. Finally found this site to buy my credit from and it worked exactly as needed. I normally don't leave reviews, but figured I would on this occasion since their seems to be a lot of bad ones here and I had a very positive experience. I'll definitely be using them again.
I ordered a unlock code for my Samsung Galaxy s20 fe on March 24,2022. They charged me and almost a month later I sent an email just to find out the status and no response. Worst company ever.
Took 2 days. Didn't have to speak to anyone. I had an iPhone 12 Pro locked to att. It worked I'm so happy I don't have to retire my iPhone.
Products used:
Iphone unlock
Tried to top up a phone. Took my money and set the top up on pause. Support is just a $#*!ing robot.
Tip for consumers:
$#*!ing scummers
Products used:
phone top up
4 separate transactions where money has been taken out of my cashapp account and I dont know anything about this site let alone know why you guys will continue to steal from me I had to lock my card and still have declined purchases on my account!
Hello,
DoctorSIM cannot charge cards without the use and consent of the card owner. If you have any charges that you do not recognize coming from our merchant please contact info@doctorsim.com. All feedback helps us to improve our services but in this case it is not the way to help you.
Thank you very much.
Best regards,
Team doctorSIM.
I had many bumps in the road with my DoctorSim UMS which required some patience, but at every corner the customer success peeps had a solution. It was refreshing to have a reply saying "please let us know *when* you've had success" rather than *if* you've had success with one of the suggestions they provided. Purely because of the great service, I would suggest DoctorSim to anyone who might need it!
Beware...This site is a scam...didn't receive the credit on the phone.
They were happy to take my credit card payment, but I got nothing for it.
Hello Tom,
We are really sorry for any inconvenience or misunderstanding.
I kindly suggest you to send us a message to info@doctorsim.com so we can give you an immediate solution including a refund if applicable.
Best regards
Team doctorSIM
I gave this site 4 stars because, while they couldn't unlock my phone, there was no explanation as to why. I know the phone is not blacklisted. But they did at least respond to my inquiries and issued a full refund. I'd give this site a chance again if I need this service again.
Tip for consumers:
This site seems legit, they do take a bit to respond to questions but at least they do get back to their customers.
Products used:
Tried to get my phone carrier unlocked.
So they said they could unlock my phone, failed and then they refunded my money. Immediately after they charged me again and were trying to unlock it again without asking me or anything. Refund and a new charge at exactly the same time. Crooks
Tip for consumers:
Don’t waste your time
Products used:
Wasting my time
No complaints! Great job i now have an unlocked note 20 ultra on my hands im excited to know that i didnt waste my money!
AVOID THIS WEBSITE AT ALL COSTS.
I have done two tops ups with them.
- first top up was 7gb of data for TELKOMSEL. This top up run up quite quickly and I thought that it was incorrect, but I was not 100% sure so as I run out of my data I proceeded for a second top up.
- second top up: I decided to buy a bigger package, 19gb, as I needed the data and I did not want to run out of data when I needed. As I had suspicions from the first top up that something went wrong, I decided to keep track of my usage, and as soon as my top up was added I restarted my data statistics on my phone to be sure of the data that I was to consume with this top up.
After 4gb were used, I received a message from the provider warning me that I had 500mb remaining. I proceeded to contact doctorsim customer support with all the evidence that I had: screenshots with the top up information, my data usage and the messages from the provider where you could clearly see that I was right. After asking for them to fix it, or give me a refund or a new top up, they ignored my requests and said that I had to contact the provider myself neglecting their customer and leaving me completely unattended after taking my money. I'm still waiting for a satisfactory resolution.
If you value your money and your time: DO NOT BUY ANY OF THEIR SERVICES.
Products used:
Telkomsel data top ups.
Hello Andres,
We appreciate your feedback regarding your experience with doctorSIM.
Rest assured, we are dedicated to supporting you through this process and ensuring a satisfactory resolution. It's important to note that doctorSIM is a legitimate service known for actively seeking solutions. We are confident that if you've reached out, you likely have received or will receive a positive response from them.
All our top-ups are issued through the operator's own system. If you receive confirmation of an 8GB top-up, Telkomsel is the one applying that data volume to your number. Its usage is associated with the applications you use.
However, we have 100% confidence in your judgment when it comes to assessing your usage, and we stand with you when you say that if your top-up has been depleted too quickly, it is because you used it. We are ready to assist even when it is the operator applying that data and determining the consumption speed.
Please write an email to info@doctorsim.com with a new message subject "Top-up 8GB/19GB Telkomsel - For Nerea," indicating your request number. This will allow our product manager to review it and provide the solution expected from the quality of our service.
Thank you so much,
Nerea.
I bought Iphone but it was locked. Wanted to know about the network it was locked, the status of icloud, and its not blacklisted etc
Doctor sim sent me all the required against my cellphone IMEI within 2 hours for like only 3 Usd in fees.
This company is a SCAM, DO NOT USE THEM! I should have went with another company. When I ordered it said 0-15 days, now they are saying business days which is 3 weeks. Ive never had an unlock take that long. Then, they offered a partial refund of $10 but the refund never came. They send emails saying they are "close" and my unlock request was processed "successfully" but I'm still waiting and no partial refund.
All they've done so far is take my money, offered a very partial refund, and not provided a service. STAY AWAY FROM THIS COMPANY, ITS A SCAM. MY SAME COMAPLAINT HAS HAPPENED TO MANY OTHERS. I THOUGHT I'D BE DIFFERENT (THAT WAS A LIE) AND WAS DESPERATE. IT'S NOT WORTH IT.
Tip for consumers:
Don't
Products used:
Premium Unlock service
Hello Wonetta,
Thank you very much for trusting our service
Awesome. After spending 2 weeks trying to unlock my paid for galaxy Note 8 phone to move from ATT to Sprint I turned to DoctorSim based on a recommendation. They kept me up to date on their work with an update email and made it clear the time frame. Took 3 days and my phone unlocked this morning.
Thank you DoctorSim
I shall put my hand up as another doctors sim sucker. They took my money, gave me a fake story about the number not being available but somehow, if I pay them MORE money, then somehow they WILL be able to unlock. Needless to say, I declined their oh so kind offer. Then I got a "refund" to their website for future use - which I am of course never going to use.
Hello Luke,
Fist thank you so much for your comment, we don't love negative feedback, but it helps us improve.
With the data of your review we cannot find which request you are referring to but we will be happy to find a solution for you if you have made a request at www.doctorsim.com.
To clarify the fact before other users we comment here how we work. DoctorSIM services are exposed on the web without cheating: price, delivery time, requirements... all. In the cases in which for the same product (for example, unlocking iPhone 7 from AT $ T) has several services, we detail it point by point.
If the standard service, for example, does not work, we offer alternatives:
- We offer the client the option of paying the extra that the premium service supposes.
- We offer the refund: which can be in credit to spend in doctorSIM or to the original payment method (it is the client, and not doctorSIM, who chooses where they want their money back: if by mistake a client chooses credits we can undo that choice and send the refund to the original payment method).
That a service cannot be completed for the most economical service does not benefit us: no one guarantees that the client will not choose his refund... however, if it had been possible to complete the service for the economic version: we would have that sale in our pocket, risk-free.
We are a serious company, with open ears and we are ready to help in any incident.
Have a nice day,
Sarah.
What a hoax. No service, no refund. Buyer beware! They will steal your money and not provide the service they promise.
Tip for consumers:
STAY AWAY FROM THIS SITE
Products used:
Sim unlock
It did not unlock my iPhone 7. Then after
You buy it, you will not be able to speak to
A live agent at all. I think it is a scam! I followed all the instructions and wasted 4 hours of my live. Then I found out "you just call your old company and if the phone it's paid off, they unlocked it for free!" Save your
Money and your time
Tip for consumers:
Don’t buy from companies that you can not speak to a live person
Products used:
None of it, they made it sound like I would be wasting more hours to get my refund back!
Hello Lucy,
First of all thank you so much for your confidence in our service.
DoctorSIM is a legitimate and legal service that does not hide any clause or prevent customers from unlocking their mobile devices here or elsewhere. We do not understand at all the reason for your claim because we are more than sure of doing things correctly.
We provide chat and email support 24 hours a day, 7 days a week and we promise to attend to all requests in less than 24 business hours. If an iPhone cannot be unlocked, we will make the refund: without any doubt.
Having said all this and with the assurance that your money will be refunded if your service cannot be completed, we would like you to tell us where we can improve or what we can do for you to change your thinking about our service. You can contact us directly to info@doctorsim.com
Best regards,
Sarah.
He realizado desbloqueos de mis equipos por estar atados a una compañia telefonica y por razones de uso fuera del area de cobertura he contrato el servicio para usarlo con otro prestador de servicio, en cada caso, no he tenido ningun inconveniente y han sido muy amables, en la unica ocasion que tuve un incidente tuve todo el apoyo y que se logro desbloquear, no ha importado la marca, Samsung, LG Apple, en cada caso el desbloqueo ha sido exitoso.
Guys DoctorSim is a big scam company they know what they doing, they scam me by send me a NONE working unlock code, and when i asked for refund they denied me and told me we going to give you a account credit so you can use for other service with them and when i try to reuse the service they charge me higher so i can't ask anymore for refund and the money stuck in the fake account credit, I'm warning you customers they did it to me and lost my money already, Doctorsim is a big scammers company watchout guys
Tip for consumers:
DoctorSim is a big scammers
Hello Said,
First of all we deeply regret that something did not go well in your unlocking, our customers' satisfaction is in the top 1 of our daily objectives.
- Our service is a legitimate and 100% honest service. And our highest goal is to do things well, we have never cheated or scammed any customer. Never.
- We are transparent in the conditions of all our services: both in price, as well as in terms of the requirements that a mobile device has to meet to be unlocked.
As online service providers we ask our customers to verify that their phone meets the conditions. If you meet the conditions and the code fails or there is any error we ALWAYS make the refund to the original payment method. Always.
- We never make the refund in credits if the code fails. If this is your case, please write to us by replying to the email with your instructions so that we can assess your case specifically.
- If the refund in credits were your case, it would be because your mobile did not meet the conditions. In that case, since it is a refund not contemplated in the conditions of service, we would be talking about an exceptional refund. But also if you do not agree, write to us to review your case.
We will work to find a solution with you even if it is a loss for us to continue meeting the objective that all our customers are satisfied.
Have a nice day.
Best regards,
Team doctorSIM.
I live in Australia I did May father phone top up from doctors sim to India. They charge from me but they don't get top up.
Hello Pawesh,
Thank you very much for trusting in our top-up service.
I have just reviewed your top-up request and I verify that it was applied correctly: in fact we sent you a proof of it and we received from you the recharge confirmation message from the company that was recharged.
The fact that the recharge receivers cannot connect to roaming may be due to the settings of the terminal itself (it must have roaming connectivity activated).
In recent days we have not received more information from you, was the incident finally resolved? If not, please contact us again so we can find the best solution for you.
Please contact us for any doubt, we are here to help.
Carolina García,
DoctorSIM Product Manager.
Gain trust and grow your business with customer reviews.
doctorSIM is a technology company that provides a wide range of savings solutions for the cell phone industry and the premier unlocking company in the world. Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. In short, providing the solutions necessary for the user to take full control of their cell phone from the network providers and phone manufacturers.
doctorSIM provides phone unlocking services which allow users to use their cell phone on any compatible network in the world. Freedom to choose network carriers has multiple benefits primarily saving money in the long run. Complementing these unlocking services are IMEI phone checks, top-up services for networks located in over 200 countries, comparison tools for managing and calculating savings on monthly phone bills and repairs for all phone manufacturers.
Hello Zurk,
We understand your concern and we deeply apologize for any inconvenience you may have experienced. We want to assure you that we are accountable for our service and that all top-ups are our top priority. We understand that this is a service that requires immediacy and we are committed to fulfilling every single service requested.
We have verified that your information request (which we received via email when you contacted us through our chat) was responded to within a few hours, and the top-up you mentioned was successfully sent to the recipient number as requested.
Thanks.