• Dollar Tree

2018 CUSTOMER CHOICE AWARD

Dollar Tree

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Overview

Dollar Tree has a rating of 3.25 stars from 371 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dollar Tree most frequently mention great place, cleaning supplies, and many things. Dollar Tree ranks 28th among Discount Shopping sites.

  • Service
    93
  • Value
    85
  • Shipping
    42
  • Returns
    47
  • Quality
    75
Positive reviews (last 12 months): 22.2%
Positive
8
Neutral
3
Negative
25
42
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Store #1909 at 1371 Columbia Blvd Bloomsbury PA, 17815 US, Worker Michele, has the worse customer service!
How would you rate Dollar Tree?
Top Positive Review

“Exceeded expectations”

Scott B.
12/21/23

Admittedly, I was hesitant ordering from the Dollar Tree especially with an item that has a "Best Buy" date but my purchase turned out to be a pleasant experience with savings. Quicker delivery than expected and no issues or delays when picking up and as far the best date, more than 2 years away. What I bought is fresh.

Top Critical Review

“Prices are going up at the dollar trees and since they're connected to the Family Dollar. Is this ra”

Gina g.
11/17/23

Dollar tree stores are connected Connected to family dollar I just wonder if Do you show the rat Infested products that came from Family Dollar stopush, they have a $3 $5 lane and now they have. Of course, the $20 five, which it may increase. I would be afraid to purchase any products out of their freezer area where the drinks are. Because they're off the nasty black and dirty.

Reviews (371)

Rating

Timeframe

Other

Reviews that mention popular keywords

dollar tree (191) customer service (34)
Thumbnail of user ginabooker89
1 review
0 helpful votes
November 17th, 2023

Dollar tree stores are connected Connected to family dollar I just wonder if Do you show the rat Infested products that came from Family Dollar stopush, they have a $3 $5 lane and now they have. Of course, the $20 five, which it may increase. I would be afraid to purchase any products out of their freezer area where the drinks are. Because they're off the nasty black and dirty.

Products used:
Cleaning products thanks for my kitchen my container's zip lock bags so for us

Thumbnail of user dellam78
1 review
0 helpful votes
January 4th, 2024

The store on maynardville Pike in Knoxville TN does not have heat. It's like shopping in a freezer. They also have no working phone. Not a great way to run a business.

Tip for consumers:
They need a working heat and air unit.

Products used:
Snacks

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Value
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Thumbnail of user scottb2479
2 reviews
0 helpful votes
December 21st, 2023

Admittedly, I was hesitant ordering from the Dollar Tree especially with an item that has a "Best Buy" date but my purchase turned out to be a pleasant experience with savings. Quicker delivery than expected and no issues or delays when picking up and as far the best date, more than 2 years away. What I bought is fresh.

Products used:
Necco candy wafers

Service
Value
Quality
Thumbnail of user larryb2015
3 reviews
3 helpful votes
October 29th, 2023

If I wanted to pay $5 or below, I would go to dollar general or 5 below. I am not happy at all with this new selelction and just skip to middleman and go to Dollar General. They really need to stop this stupid stuff. There is a reason I shopped at dollar tree

Tip for consumers:
Please go back to the dollar tree

Products used:
none I goto Dollar General and eliminate the middle man. Everyone I talk to , including employees hates this new venue.

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Thumbnail of user christinaf428
27 reviews
16 helpful votes
October 28th, 2023
• Updated review

This dollar store has really rude and ignorant employees. Ok first when are they going to change their name to "now selling $5.00 items and dollar and 25 store" we went into the dollar and 25 cent store last week and they changed to now self check out. Since my husband is disabled and just getting done with dialysis we waited in the long line for self-checkout and there were no employees at the self checkout to help those who are technically challenged, so a employee comes by and is working at a regular register and we asked him if we could just go through and he rudely said no, we do not do that anymore! He would not even do this as a common courtesy for someone who is disabled. What a jerk he was. So if you are looking for a job where you do not have to work, then apply at this dollar and 25 cent store in broomall. What rude employees! Ps. They do not even have a handicapped front of the building, they have a just a big step you have to 'Climb; up
Meaning to say that its not quite handicapped accessible. To advoid the step you have to walk a little further down to go to the store. Again these people are so rude

Service
Value
When did this happen
June 27th, 2022
• Previous review

Upon visiting my local dollar tree store in secane pa. On saturday i found much to my disappointment that everything in the dollar store is no longer a dollar! Items in the store are now $1.25! I know that this may sound cheap of me, but i feel that this title of dollar store is misleading and false advertising. They should change their name to $1.25 store. All consumers should be aware of this change. (no pun intended)

Tip for consumers:
just be careful and i realize that the dollar stores are franchised out, so this may not apply to all of their stores, but again let the consumer be aware.

Products used:
just some odds and ends, but no more.

Service
Value
Quality
Thumbnail of user drj367
50 reviews
16 helpful votes
February 24th, 2024

WTF, for a $1.25 (plus sales tax) you get what you want. Geez, decent new stuff in packaging that is more of a puzzle then filling up a Dollar Tree basket.
Bring your own sturdy bag, cuz their bags are useless.

Thumbnail of user courtneytaylors
4 reviews
3 helpful votes
December 21st, 2023

Listen, there are sooo much you can find in the Dollar tree. Xmas is coming up, so I decided to check this place out. Like, maybe I can find some pretty snow globes or arrangements. Imagine my surprise when I found a TON of absolutely beautiful stuff for absolutely dirt cheap. Now I shop there on the regular, my favorite store for sure

Thumbnail of user teea23
1 review
0 helpful votes
April 26th, 2023

TheGlen cove store in Glen street!
There was lines of people with one register open! Store a mess!
We asked to have another register open! The manager Rachel said No. Wears busy trying to
Figure out the shelves for stock! Very poor manager attitude!
The girl at the register tried her best to take care of the customers!
It doesn't take to people to do a shelve when there are customers waiting to check out!

Service
Thumbnail of user nearthound
1 review
0 helpful votes
May 24th, 2023

I used to go to this Dollar Tree a lot for various storage, office and craft items. Hadn't been in several months. Went yesterday...It was HORRIBLE. Items of all sorts LITERALLY all over the floor...imo poses a safety hazard. Shelves totally disorganized, poorly stocked. Premises looked dirty, unkempt. Cleanliness sorely lacking. Frankly, the store's general state was utterly shocking. Public health and safety issues. I used to love this store. Corporate really needs to attend to this location.

Products used:
I visited this store a few days ago intending to buy some plastic storage bins/containers, pencil boxes, and a few other items. I could not find what I was looking for because the store is in total disarray...seriously. Almost looked like it had been ransacked...really.

Service
Quality
Thumbnail of user sandyr471
2 reviews
1 helpful vote
November 6th, 2023

The Dollar Tree Direct line *******733 does not have the ability to tell you if it's in stock, if it shipped OR even where it is. When I asked for a supervisor, they were at lunch at 10am.
And get this...The store manager doesn't know if your order is in the shipment that they received until they open it. It's been a month of waiting for me already, it's a game now to see how long I can hold out. Wish me luck!

Tip for consumers:
The store manager Jessica that I've been dealing with is very nice and helpful. Thank you for that Jessica you're the only reason why I'm waiting so long!

Value
Shipping
Thumbnail of user nullr27
4 reviews
0 helpful votes
June 9th, 2023

Well, my favorite store of all times is no more. I was very disappointed when they raised their prices to $1.25...I mean, how can you call yourself "DOLLAR Tree" and charge more than a dollar...but I kinda understood. What I DON'T understand, is why I got home yesterday and read my receipt and over HALF of the items I purchased were rung up as $3.00! NOWHERE did it say this in the store! If it had, I would have turned around and left. I mean, WHAT is the point of shopping at a dollar store if you have to pay what other stores are charging? Shame on you Dollar Tree!

Thumbnail of user salomef53
1 review
0 helpful votes
November 24th, 2023

I am a frequent visitor to the Dollar Tree on University drive in Denton Texas. Pretty much everyone who has waited on me in line has been polite, and helpful. Even if they don't carry on a conversation with me while ringing up my items, they at least respond when I say hello or how are you doing today. Unfortunately, Friday friday after Thanksgiving this year was the first time. I had been totally ignored by the cashier. I realize black ftoday is not a great ti'm to be in retail. I myself worked 13 years at target the weekend after Thanksgiving because it was mandatory. Despite the chaos, despite the rude customers, Despite the environment being hectic and sometimes toxic. I still managed to say hello to someone who greeted me first. Ritza, who I have never seen before declined to respond when I said to her after placing my items on the conveyor belt, Hello, how are you? Maybe she did not hear me.
I like to give people the benefit of the doubt. She did not verbally tell me my total and she also handed me my receipt without a word. Maybe she can't speak was the first thing I thought but a retail job is not an ideal situation for someone who is mute. Bottom line. I don't need someone to smile in my face and carry on a lengthy conversation with me. But I do expect a response to my very friendly and genuine hello. There is no excuse for rudeness. If the customer before me did something to upset or anger her, that has nothing to do with me. She needs to shake that off and start a clean slate with the next customer. Hopefully she was just having a bad day, or she was still getting adjusted to the position. If not hopefully she puts in her 2 week notice, quits and finds a job she likes that will motivate her to be friendlier.

Thumbnail of user elleb72
1 review
2 helpful votes
August 16th, 2023

Our Dollar Tree opened just a few years ago in a nice part of town. It was a nice store up until recently. Now you go in there and it sounds like you're in a trap house...cussing, loud music, etc ( all by the employees). It's now filthy, boxes in the aisles and is rarely stocked. Sad. We all enjoyed it the first few years.
Even more sad is that they would put the money into building a store just to let it go to ruins. The one is trash.

Thumbnail of user ma537
1 review
1 helpful vote
June 8th, 2023

An order placed 5/21/23, order ready for pickup 6/8/23, but after speaking to the manager the product wasn't. An hour's time, gas, fighting the traffic etc, and showing the manager the email...
Furthermore, her attitude-- "you should have called it's your problem and corporate's," call them, isn't good customer service.
Calling corporate for a supervisor didn't result either, the entire group with little care. They have my payment money but won't provide the product. Insulated supervisor doesn't cut it either.
They've forgotten I'm the customer, not them. We, as a customer deserve the product because we paid for it!
On to legal battles to get the money returned. So much for this store.

Tip for consumers:
Buyer beware! This manager at this store simply didn't care, the product was said to be there, spent the time about an hour getting there and back, special trip, gas and wear and tear on the vehicle, plus time. Really didn't care.
Also takes 3-5 business days to get a refund, which I'm unsure if this will happen.
Attempted to talk to a supervisor, but of course they are insulated and won't answer the telephone.
Can't complain to their corporate, they are totally out of bounds. SAD

Products used:
none. They say refund, we'll see.

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Thumbnail of user josephc3340
1 review
0 helpful votes
November 13th, 2022

Needed a candle, but only had $6.50. After trying CVS, went to dollar tree with low expectations. Turns out, I could've bought at least three candles with that amount. Three vs. Zero. Wow! Also was out of there in less than 5 minutes despite never being in a dollar tree before and not knowing my way around, all thanks to exceptional customer service. Very attentive and super nice too.

Tip for consumers:
Don't be afraid to ask if you need help finding what your looking for!

Products used:
Candle

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Value
Quality
Thumbnail of user jeanj527
1 review
0 helpful votes
May 15th, 2023

Great service, wonderful experience. They have great management! I wish all retail stores were like this one in Denton TX.store number 5880

Thumbnail of user jerryb745
1 review
1 helpful vote
February 22nd, 2022

With Dollar Tree increasing their prices by a flat 25 percent I will no longer shop there. Many of their products already have greatly reduced quantities for the same price of one dollar. What's wrong with a 5 or 10 percent increase not jump to. 25 percent. We all would like a 25 percent increase in our income, which is unrealistic, except for them. If you do the math you can buy smarter at Aldi's, Walmart and other discount stores. Do not support this greedy corporation!

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Thumbnail of user barbaraf1979
1 review
0 helpful votes
November 30th, 2023

I ordered a case of yarn then before it was shipped asked if I could exchange it, take it back to the local store or return for return the answer is no no no! The fact you can't return it is not clearly stated!

Products used:
Since there was no refund, exchange or credit, I have a case of yarn I don't know what to do with. I'm not going to use it due to the flaws in the colors , (same dye lot) and the twist ( results in what looks like a stain).

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Thumbnail of user pamelad1663
1 review
0 helpful votes
December 24th, 2023

I live in Mandeville, La. I shop at the Dollar Tree near St. Ann and Hwy 22. I also shop at the one on 190. First, the store on Hwy 22 and St. Ann is always very clean and in order 99% of the time. A young lady by the name of JoAnn has the best work ethics I've seen in a very long time, because of her I shop there! Second, the store on Hwy 190 was impeccable. A young man there whose name is Corey, would stop his work to show me what I was looking for. Again, Corey has the best work ethics, very unusual in these days. However, when I went on hwy 190 two days ago the store wasn't looking so good. I assumed Corey wasn't working that day. I pray he still works there, because he would not let the store get like that. That gentleman was always working non stop! Yes, I do realize it's Christmas time. :) He would have been out on the floor working hard to get it in order.

Tip for consumers:
I shared it in the review

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Thumbnail of user angelr528
1 review
0 helpful votes
April 7th, 2023
Verified purchase

I was in the dollar tree the other day, and was greeted by Gary, one of the cashiers! I had remembered him, because he was consistently kind, informative, smart, and went out of his way to make the customers feel appreciated. And then I saw the manager, Ken interacting with his employees. He treated them with such regard. It was awesome! He also jumps right in and does whatever needs to be done along with all of his team! I heard him speaking to one of his employees, and he was so kind and respectful, which is a rarity. No wonder why this store is the best dollar tree ever! It is because of people like Ken who truly care about their employees and makes sure everything is stocked and clean. I would encourage anybody who wants a great shopping experience, to stop by this dollar tree on Washington Pike in Bridgeville They will be so glad they did!

Tip for consumers:
The reason I ended up at that store to begin with, was because I remember KEN when I used to live in this area years and years ago. It always left a good impression because he ran it then, and he ran it well. Just like he’s doing now! I would strongly recommend to keep he and Gary on board for sure.

Products used:
Everything on the receipt.

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Value
Shipping
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Thumbnail of user beverlym857
1 review
0 helpful votes
February 12th, 2023
Verified purchase

Sales Associate Zariah at the DT at Northlake in Charlotte was too busy flirting with the other male Associate to be concerned with running the register. As the continued to push each other like school children and say stop "effing' with me in front of a small child.customers were ignored. Hard to fi d good help these days.

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Thumbnail of user abubasam347
1 review
0 helpful votes
June 29th, 2023

The Hamtramck location is the only dollar tree that always has long lines and only one lane open. Not a lot of variety and not organized. It's a mess. They need more cashiers for the long lines and more workers to unload and stack and keep it clean. I've been to other locations and the difference is like night and day. Who do we complain to?

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Thumbnail of user skeentroy
1 review
0 helpful votes
August 27th, 2023

Dollar Tree in Eastover Shopping Center is very unsafe. My daughter works there and was assaulted on 8/27/23 by a customer. My daughter was charged for defending herself. GM ( Garvin) was informed of the situation and he stated call the police, no security in place no exit plan and no follow up. Non caring management about personal and no one showe up to see if employee's were able to leave the building safely. This company shows no regard for the security of life and the well being of its employees and customers. Please do not petrinize this establishment and boycott it.

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Thumbnail of user pdupree99
1 review
0 helpful votes
July 10th, 2023

It's the same price as in the stores, but they make you buy a lot more! So, where are the savings? Same price, spend more. NO SAVINGS! I can use maybe 5 wire baskets, but 36 wire baskets? NO! I will continue to shop in-store & buy only what I need today & near future. I used to do a lot of my shopping at Dollar Tree, but since they raised their prices by 25%, I shop at other stores that are still $1.00 for a lot of items that used to be $1.00 at Dollar Tree. I'll bet you won't include this review, because I tell the truth!

Thumbnail of user jackief279
1 review
2 helpful votes
March 19th, 2022

I visited the dollar tree again today. The workers were loud and ghetto like my last visit, I got followed around the store like a true thief until I noticed and let them have it! HOW DARE YOU! But see the real problem was I was actually purchasing all of my items... do they? It's an Spanish or Caucasian looking lady that works there that's on meth! They are the theives check yourselve berkeley ca dollar tree! Your insulting REAL PAYING customers! 1 star is too much of a rating for the employees and store that don't seem to be cleaned or stocked the 2 times I visited it!

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