• Dressafford

Dressafford

Overview

Dressafford has a rating of 3.99 stars from 235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dressafford most frequently mention wedding day. Dressafford ranks 14th among Wedding Dresses sites.

  • Service
    25
  • Value
    27
  • Shipping
    27
  • Quality
    24

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 73.3%
Positive
11
Neutral
0
Negative
4
112
See all photos

What reviewers want you to know

Positive highlights

  • I am so happy that I found Kate and decided to buy my wedding dress from her.

Critical highlights

No critical highlights yet

How would you rate Dressafford?
Top Positive Review

“Got many compliments on my dress.”

Gregory C.
3/2/24

Got many compliments on my dress. Felt so confidence all night long. Had to get some alterations done. The bust area and the split had too much fabric, making it hard to see the split, but overall it was beautiful. Plus, the customer support was very responsive.

Top Critical Review

“Dress afford Ruined my wedding”

Gabrielle C.
2/25/24

I see now I'm not the only one who didn't receive their order on time and then got ghosted after trying to ask Alex where my order is. Now that I spent my money on the order I won't receive in time for my wedding, I don't have enough money or time to get another option. I am going to my bank Monday morning and contacting the fraud department for my money back. This company hands down ruined my wedding and you can't trust them! If I could give them -6 stars I would

Reviews (235)

Rating

Timeframe

Other

Reviews that mention popular keywords

wedding dress (47)
Thumbnail of user elodiec8
2 reviews
0 helpful votes
March 2nd, 2024

Got many compliments on my dress. Felt so confidence all night long. Had to get some alterations done. The bust area and the split had too much fabric, making it hard to see the split, but overall it was beautiful. Plus, the customer support was very responsive.

Thumbnail of user landens11
1 review
0 helpful votes
March 4th, 2024

I loved my dress. I wanted something with modest sleeves and found it here. No one believed it was from an unknown site/brand. The lace-up back was nice because it made the fit more flexible. I also got my veil and headpieces from this site to complete my wedding look.

Value
Shipping
Returns
Thumbnail of user eviet17
1 review
0 helpful votes
March 7th, 2024

Great value for $$$ and beyond my expectations. The material, seams, and the cut are good. Took the measurements by a professional lady then ordered a customized dress. It worked perfectly!

Value
Shipping
Returns
Thumbnail of user grrcameron
1 review
0 helpful votes
February 25th, 2024

I see now I'm not the only one who didn't receive their order on time and then got ghosted after trying to ask Alex where my order is. Now that I spent my money on the order I won't receive in time for my wedding, I don't have enough money or time to get another option. I am going to my bank Monday morning and contacting the fraud department for my money back. This company hands down ruined my wedding and you can't trust them! If I could give them -6 stars I would

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

I am sorry for any trouble this may have caused you. We sent automated emails to our customers on Jan 26th to explain the delay due to the New Year holiday here in China. Our tailoring team expedited your order after they returned from their holiday. And your order was shipped out via FedEx with tracking 775303750215. Sorry to keep you waiting. Have a great day!

Thumbnail of user sterlingc67
1 review
0 helpful votes
February 29th, 2024

Searched online for a budget dress for my elopement for nearly two months. Nothing I liked on bridal websites fitted my budget, so tried pinterest and found this site. Got a size 20 Wide and customized it. The delivery was fast and as expected. For all the plus-size brides-to-be out there, try this dress - it fit all my curves perfectly!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thanks for sharing your shopping experience! Brittany. Have a great day!
DressAfford Support

Thumbnail of user libbys102
2 reviews
0 helpful votes
February 29th, 2024

As a photographer, I usually buy dress for my clients online. The one I ordered has a lace-up back for a good fit for different sizes. The quality is better than I thought. And it has pockets! Great for wearing at events. Highly recommended.

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thanks for sharing your shopping experience! Bryant. Have a great day!
DressAfford Support

Thumbnail of user enriquec178
1 review
0 helpful votes
March 7th, 2024

I am a person with PTSD and it was difficult for me to shop online. Emailed the support team almost twice a day for nearly 25 days. They replied quickly and were being polite. Ordered a custom size, and it fit perfectly. Great customer service!

Value
Shipping
Returns
Quality
Thumbnail of user morganb463
1 review
0 helpful votes
March 6th, 2024

Was nervous about buying such an important dress online, but couldn't find anything I loved locally. So, I took a chance! The dress was beautiful! It was high quality, sizing was accurate (used their measuring guide). Just ask them any questions, click, and buy!

Service
Value
Shipping
Returns
Quality
Thumbnail of user daltonb120
1 review
0 helpful votes
March 10th, 2024

For my last-minute wedding dress shopping, it was not bad at all! The wedding photos were taken pre-alteration cause I had no time for it. After the alteraton, my family thought I spent hundreds or even thousands on this dress! Lol.

Service
Value
Returns
Quality
Thumbnail of user olivec26
2 reviews
1 helpful vote
March 4th, 2024

Bought a dress and it was well-made, with the right amount of sequins for shine but not tacky, and it fitted well. Shipping took much longer than had expected, and they used a FedEx bag instead of a box. But I had to admit that it is a beautiful gown for an amazing price.

Thumbnail of user amybscott716
1 review
0 helpful votes
February 28th, 2024

I ordered a dress for my son's wedding. The dress I ordered was fitted with a bateau neckline, 3/4 length sleeve and a sash. What I got was a dress with a gathered waistline and NO SASH - completely hideous and unflattering. To return it overseas would cost 1/2 of the dress amount and months before a refund would be issued. I had no idea the company was based in China.

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Amy, Have you found the sash wrapped inside the package? We are sorry to hear that you are not satisfied with our product. Since it is now up to Paypal to decide what to do next, we will wait to see and are willing to work with you to resolve the issue in short notice. Have a great day!

Thumbnail of user lloydfenixjnkkf
14 reviews
0 helpful votes
March 24th, 2024

Advisors are always super helpful and the products are always too high standards! Bought my engagement dress from here and it was stunning! Can't wait to order my wedding dress from here too :)

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thanks for sharing your shopping experience with us! We are glad you enjoyed our product. Have a great day!

Cheers,
DressAfford Team

Thumbnail of user camronc13
1 review
0 helpful votes
March 6th, 2024

This gown is beautiful. But it was not silky satin as it was shown online, which was expected. It's nearly impossible to put it on alone, but it's great with help. It's a steal for the cost!

Service
Value
Shipping
Returns
Thumbnail of user kellyj818
1 review
1 helpful vote
March 23rd, 2023

I purchased this dress set for a rush order and it did reach with more than enough time for our wedding! I am so so glad about the dress how it came out and all the pretty details on it! Highly recommend Dressafford!

Products used:
Minimist Sheer Satin Long Sleeve Modest Bateau Neck Wedding Gown

Service
Value
Shipping
Returns
Quality
Thumbnail of user downeycourtney2
1 review
1 helpful vote
November 20th, 2023

Paid $240ish canadian on a lace wedding dress. The straps looked like they would break at any moment, the material felt like plastic and I could barely move in the dress. The refund process is sketchy and also expensive compared to the cost of the dress.
Look on facebook marketplace if you're on a budget, these dresses get sent to you from china and are not the same quality thats in the photos on their website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hey Courney,
Sorry for any inconvenience this may have caused you. That customers pay for return shipping is very common for most overseas international companies. We know
That some of the domestic US/CA online sellers are willing to provide prepaid shipping labels. Unfortunately, it is not the same case for us. The shipping rates from the US/CA to our return facility in China were relatively low before COVID but they are insanely high. This is not expected and this is not our fault. Thank you for your understanding. Therefore some of our customers suggested a donation-and-refund program which you may take advantage of. Have a great day!
DressAfford Customer Support

Thumbnail of user emilya527
1 review
0 helpful votes
May 1st, 2022

We visited a local dress shop to try on different sizes, styles & colors and then ordered online. I was very nervous reading negative reviews, but the custom dress we received is beautifully made & fits nicely. Saved a little money & found a modest prom dress.

Tip for consumers:
They set a reasonable expectation for the time it would take to receive my order. I sent a follow up email to check on progress and the company responded, and a few days later were able to quickly ship my purchase. Overall pleased with my experience.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user vladid
1 review
17 helpful votes
March 11th, 2020

I love my dress, it was custom-made with measurements I provided. Fits perfectly and looks exactly as the one on the photo. Special thanks goes to Josh and Vivian who did a wonderful job in replying asap to my inquiries and making sure I get the dress on time, even during their busy season. All in all, I fully recommend DressAfford, they do amazing job!

Thumbnail of user tamaraj52
1 review
24 helpful votes
December 12th, 2019

Different material used!
Neckline terribly uneven and poor workmanship.
All made in China
Customer measurements provided and about 1.5 sizes too big.
Need to find a wedding dress in 3 weeks!

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi Tamara,

Sorry for any inconvenience may have caused you.
I checked pictures of the measurements of the dress
And everything seems fine. I am unable to figure out what
Caused the ill-fitting. The neckline part is indeed uneven and we would
Like to compensate on the issue. We will have our customer rep reach to you
Via our support email to help resolve the problem. Sorry again.
Have a nice day!

Best Regards,
Alex
Seems great.

Thumbnail of user dn98
1 review
21 helpful votes
February 17th, 2020

I ordered my daughter's dress and received it in two weeks. Based on this I ordered two wedding dresses. I tried calling them but no one ever answers. Emails are returned with pictures of assistants that are stock pictures of models easily found in a google image search. As a result I grew weary and maintained frequent communication with the company via email, especially after the coronavirus outbreak. I recently got an email reassuring me that I would receive my dresses on time. Then suddenly that same day an hour or so later I got another email stating that material was out of stock (for both totally different dresses) and that I would be issued a refund. Just like that I was left without a wedding dress and stuck trying to find someone that will make one with no time left. I should have been informed a lot sooner that they could not fulfill orders due to the virus and not the very unlikely excuse of the material being out of stock, especially since that would mean they were out of stock for the material of most of their dresses. The reduced price was too good to be true.

Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Hi there,

Firstly we are very sorry that we failed to deliver your order.
Since it is our busy season and supply-chain is affected by
The outbreak of the virus we are unable to fulfill our previous
Delivery time frame (15-20 days).
Everything is back to normal and we are speeding up to complete
Our orders at the moment. And again we are sorry for all inconvenience may
Have caused you.

Regards,
Alex

Thumbnail of user marissaa34
1 review
1 helpful vote
February 10th, 2021
Verified purchase

Honestly I was so nervous about getting the dress after ordering I saw all theses bad reviews and I freaked out! Today I received the dress and it's the exact dress I ordered! Fits ALMOST perfect the bust part is sitting above my breast which I'm sure I can get adjusted with a seamless where I live but the dress is perfect besides that. I was beyond nervous expecting the worse and now beyond excited
Thank you Dressafford. I am sorry to thoses that had a bad experience

Tip for consumers:
I had a good experience I may have been lucky

Products used:
Wedding dress

Service
Value
Shipping
Quality
Thumbnail of user janicey59
2 reviews
4 helpful votes
March 5th, 2021
Verified purchase

I am torn on this review, because we had a 50/50 experience with this site. Here are my observations:
1) If you decide to order (which I encourage you not to do), be sure to order WAY in advance. Dresses take a LONG time to arrive.
2) Be sure you try on the dress RIGHT AWAY. They have a 14 day return policy, and if you send them an email one day outside of that time, you are completely out of all your money. We were out of town when the dresses arrived and then planning the wedding, so I didn't try mine on in time. (It was one of so many boxes...)
3) Of the two dresses we ordered, one was good (even though we still needed to alter it) and the other was absolutely terrible. Didn't look like the picture AT ALL.
4) When contacted about the second dress, they were absolutely rigid and wouldn't entertain a return, even though it was made so poorly. I sent the email within three weeks of arrival.
Bottom line: I would not order from here. It's just too much of a risk. By the time I realized how bad the dress was, I was in a scramble to find another one. I would have assumed a 30-day policy, considering how long it took to arrive, but 14 days is all you get. In the midst of crazy wedding planning, I didn't check and now I'm out all of my money. I wouldn't sell the dress, either, as I wouldn't push the bad quality on anyone else. I would have loved the dress that was pictured. I didn't get that dress.

Tip for consumers:
Try your dress on right away and get in touch with them right away for returns. Expect to wait a LONG time to receive your dress.

Products used:
One dress was usable, the other was not.

Service
Value
Shipping
Returns
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Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thank you!
We encourage our customers to share their genuine shopping experiences.:)

1. Our suppliers will have a long national holiday every February and orders may take a long time to arrive during this time of period.
2. Some online merchants offer a 3-7 day time window for customers to try on dresses. We offer a 14-day return policy while almost all
Online merchants are unable to do a 30-day return policy as physical stores do.
3. We apologize that one dress failed to satisfy you and we would work with you within the time frame.
4. The 14-day time window counts from the day you receive the dress. Not the day it ships out.:)

We wish you have a wonderful day!

Thumbnail of user emilyc710
1 review
1 helpful vote
September 16th, 2021

Was very sceptical about buying a dress from here as there were lots of bad reviews, I'm so glad I bought my dress. Arrived fast and is beautiful! Bought in a cream colour and custom fit, and will be just perfect. I hope this helps other people find their dress

Thumbnail of user makaylab41
1 review
1 helpful vote
March 17th, 2023

I am a bridesmaid in my friends wedding and this website is the route she decided to go. She wanted a navy blue, long lacey type of dress and I received a hideous purple childrens looking dress. So I emailed them (about a month ago) and STILL nothing has been fixed. Even though I've sent pictures of the dress I received and he reiterated the dress I ordered, it was enough proof to send the correct dress or get a refund. My friends wedding is in May and I can't afford another dress. If I could leave a review with 0 stars I would.

Tip for consumers:
Don’t use this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user dressaffordc
Dressafford C. – Dressafford Rep

Thanks for your feedback! Sorry for the trouble. We are still waiting for the picture of the package slip. We emailed you pictures of your dress from our QC department
And everything is correct. We want your assistance in resolving the issue ASAP. Our CS team is still willing to help you with your case but we need your little help. Both
Our QC department and shipping agency showed evidences that the correct dress was shipped out. If it was mis-shipped we will definitely issue a full refund. Thank you!

Thumbnail of user ceciliah41
1 review
20 helpful votes
February 1st, 2020

Each time I tried this on for friends or family they sighed because it's so beautiful and I feel that I look beautiful in it. My adult son said he felt a little teary-eyed. Look, I'm nearly 60 years of age, 5'3" and not a skinny-minnie by anybody's gauge, but this gown suits me and my frame so it would look great on anybody. And at under $180, free shipping, you can't go wrong. The back is as gorgeous as the front, looks like the goddess Aphrodite might wear it. I ordered a size too big on purpose, then had it altered to fit. Heavy yet elegant beadwork bodice. Pretty row of buttons on the back covering the sturdy zipper. Two layers of skirt, shortish train. Waist is sort of empire style so the chiffon skirt flows and hangs beautifully flattering, not emphasizing the belly. Take a chance on this dress. It's almost magic, the beauty of it.

Thumbnail of user claytonr10
61 reviews
310 helpful votes
March 22nd, 2018

You requested a review of this site... you got it.

If I were you, I'd be extra cautious of this. In fact, please avoid. The dress prices are astonishingly low - to the point of "too good to be true". And you know what they say about something being too good to be true... "it probably is".
Be careful. If you're gonna bite the bullet, make sure the service you pay with (ie: Paypal, the bank, etc) has your back in case you get scammed.
Here is a guideline that pointed me to some other suspicious things about this site:
https://www.cbsnews.com/news/scam-alert-online-wedding-dress-ripoffs/

Read this when it comes to figuring out how to protect yourself from scams. Notice the warning signs (ie: "too good to be true"), and know your schedule and budget. The last thing you want is for a wedding to be 45 days down the road and then you get scammed and now have to fight to get your money back when you could be planning for that very special event of a lifetime.
Two other peculiar things I noticed about this site are in the following sentence taken from their FAQ section: "We have a responsible and dynamic representative team to help you. Whenever you have any problem, you could send us an email or give us a call."
A. In this sentence they say "give us a call" but... there's no phone number on the site.
B. They tell you that they have responsible people on the other end. Personally what I notice is that if they have to assure you verbally that they are legit, then there is something they are trying to hide. If anything, this is their job. They should not have to tell you in words that they are gonna do what they are supposed to do. This statement can only be assured through demonstration. Unless they are hiding something... like the fact that they do not know what to do.

Lots of people are looking for love. And with the growing number of people tying the knot together and the rapidly increasing prices of everything nowadays, tight-budgeted lovers looking to tie the knot are a popular target for scammers. What they need is A). People who are in dire search of saving some money (ie: young couples getting ready to tie the know). B). An industry where everything is ridiculously expensive (like wedding dresses) and C). A platform to do it on (ie: an internet site where they need to tell you how responsible they are).
The sad truth is, wedding dresses are expensive. All things wedding-related are obviously highly expensive. So please bare in mind that dresses for under $200 is especially shady and definitely "too good to be true" at times.
Look, I'm no wedding dress expert. I'm just a young family man who uses sitejabber to help other people know where to shop and where not to shop, as I finish my 5th plate of Mozzarella sticks. But I have relatives who were scammed on these sites before thinking they would get a bargain but instead they got scammed. This site shares similar traits to the ones my friends and relatives were scammed on. I would avoid this particular site just because the prices are alarmingly low.

My final advice for you: If the site you wanna buy your dress on has no customer reviews, please treat it as "no news = bad news" and avoid it. Please don't risk it.

Hope this helps :)

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From the business

Shop Wedding Dresses, Bridesmaid Dresses and Prom Dresses at Dressafford. We have the latest and trendiest styles! Just look at our catalog to find your dream dress.

Company Representative

Thumbnail of user dressaffordc
Dressafford C.
Typically responds within 16 hours

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