Dressespro

This is the first time I have purchased a dress online. I used to buy dresses in dress boutiques for fear of the fitting issues. It turns to be a rewarding try. I bought a prom dress for my daughter 2 weeks ago. Without paying for expedited shipping. I am very happy with the shipping time just a week. My daughter need it badly so I ordered a ready made dress on this site. The dress is gorgeous and is very nicely made. Very pleasing shopping experience!

DressesPro has the most impressive collection of masqerade gowns around! And they are inexpensive for how unique they are. They also have a pleathora of prom dresses and formal occasion gowns to choose from. They have free shipping on all products with no minimums.

I bought this dress for a wedding and it is absolutely gorgeous. The fabric is very thick and quite heavy with an excellent quality. The size fits exactly. I ordered it in color "fuchsia" like in the picture and it is a very bright color but very pretty, it comes quite close to the picture.

I specifically made an account here so i can write this review. I ordered my dress on March 5th with the deadline of May 4th. I got an email shortly after i ordered saying i needed to convert my measurements to the UK size scale. I just saw this email earlier this week ( obviously my mistake). But I soon emailed them back giving them the measurements. What makes me so upset about this website is the fact that for the this whole week i have tried countless of times to get a hold of them. I call both the US and UK number everyday with the same voicemail. I have emailed them over and over with again no reply. I have messaged them on their facebook page over and over again. They accepted my payment yet they hardly tried to get a hold of me when they needed me to give them the correct measurements. They are always offline on their online chat. But to my surprise they were finally online tonight.

I have been waiting 4 hours on the online chat for them -_-

I have no idea if my dress is being made or if it will get to me in time. I have never encountered such a poorly handled business. Never again will I ever shop here. You shouldn't either.

This site sells dresses to the poor victims, usually 16 year olds looking for prom dresses. To start with, the site does have a wonderful range of dresses, but due to their lack of customer satisfaction they are the worst real site I've ever come across. Yes you will get your dress.

HOWEVER, you will most likely receive your dress after the event date and what use is that? In addition, the dress that you will receive will be of a shoddy material and poorly made, not to mention the wrong size. I would advise all dress shoppers to stay clear of this site.

I recieved the dress yesterday and I absolutely love it.
The material is great quality and it fits perfect.
This is the 4th dress I've bought from here and only had one dress that wasn't "perfect".
The shipping is really fast and all the customer service is great.
I love this site!

"i am disgusted with the customer service of this awful company. I ordered a dress for my birthday masquerade ball, i wasnt given much notice of the event so i have 3weeks to find a dress, fit in it and like it, so i found one on this site. NO WHERE on the site did it say that there was a back delay due to 'spring festival' EVEN after adding to cart and finalizing purchase there was still just the option of 'standard delivery' which in the smaller print was suggested 14days. After TAKING my money from my bank account, they then email me to say " due to spring delivery you will receive your order around the 15th march is that okay? If not why not keep it for your next event and we will give you 10% off "...
What do you mean IS THAT OKAY? Course it isnt as when i ordered it i typed in the date of my function, its 4 weeks before that date!

I have now sent 5 EMAILS requesting a FULL AND IMMEDIATE refund of my £186.15 and been ignored on EVERY occasion, ive rang the UK office multiple times and it is an answerphone only service, my 8 voice mails have been IGNORED.

I am a single mother with little money as it is, this dress was my birthday present and i now fear that its lost in translation. Avoid this site at all costs, unless of course you like to throw money away.

DISGUSTING"

I have had the worst experience with this company ever. Please take my advice and NEVER ORDER THINGS HERE. I wouldn't. I regret it so much. I put the date I need it by as late April and it still isn't here, and it is almost May. I tried calling them once but they gave me really short responses. I try online chatting with them and they don't respond for more than 30 minutes. They lied to me 3 times, telling me that they were shipping my dress the next day and they never did. I finally asked them one time whether they can give me their word on it and they said they're not sure because "there's nobody in the logistics department today" while they told me 2 minutes ago that they were shipping it the day of. The girls who work there are very untrustworthy and give very vague and inaccurate responses to your questions. The dress was also poorly made, the hook in the back of the dress was hooked onto thread which can easily break. The quality is just terrible. The sewing looks very rushed and the slit on my dress was in a very awkward place. I also had to spend 40 more dollars to alter my dress. Even though they said you can "customize" your dress, they didn't use my measurements at all. The waist part of the dress was about 4 sizes off. I could fit an entire fist between my body and the dress. Please don't give into the cheap price, you will have a better experience with other sites or from actual stores.

Dressespro.com is using a FAKE verisign badge on the bottom of its homepage. I would be very very careful shopping here!

I was really worried, I'm the groom's mother, so I have to be perfect... and I'm not at all thin and tall like the model (I bought a "plus" size too)... but the dress fits just perfectly and I adore it! I was expecting it... I recommend everything: shipping and products!

"Rule #, I should always listen to my gut feelings and trust my instincts (which I did not do in this case).
I read several reviews about dressespro, some good, some bad.
Now here's my story! I ordered two dresses for my brother's wedding, a short cocktail dress for the rehearsal dinner and an evening gown. Both were custom made. I am very tall (6'2) and it is very hard for me to find dresses that are long enough or fit in proportion. If a dress has a real waistline, usually it is on my ribcage - I am simply tall.

I gave them exact measurements, more than one usually would (e.g. Distance collarbones to top of my "boobs"/distance to the bottom; measured from the side armpit to waist).

The dresses arrived on time about two weeks prior to the wedding which would be enough time to do minimal alterations. I tried on the short dress first and it fit like a glove. I was happy. Then I put on the evening gown and my bubble burst.

The evening dress (a one-shouldered, sweetheart neckline, then empire like) appears to be way easier in construction than the fitted short dress, however it is completely messed up.

But first things first... I put on the dress and it's long enough - wow, they got one thing right.

I then walked to the mirror. First thing I noticed (the dress shows a lot of my back) that the part of the one-shoulder strap sticks out, there is an excess of fabric of 2.5 inches and won't lay smooth on my shoulder blade as it should. You could also call it a big bump.
The dress is low cut. But the execution is so poorly that inside flips out and shows my butt crack. So that's what I noticed first. I took pictures of my back with my phone, which was hard to do but at least it displayed the problem at the shoulder and bottom.

Let's remember, the other dress fits perfectly. Two orders that arrived at the same time - one fits, the other one is a disaster. So I wrote a complaint and the answer is so ridiculous, I almost have to laugh about it:

"Hello,
Glad to receive your e-mail,
Thanks for your picture to show the problems and sorry to hear that you do not satisfied with the dress,
We make the dress in the exact size you give us, and before we send the dress to you, our quality department have recheck the dress for several times, if the size is wrong, we couldn't send it to you,

But the dress is still not fit you well, we also feel very strange with this, so sorry for this, till now we do not know whether it is our fault or not, but we are willing to fix the problem for you. How about to find a local tailor to fix the problems?, it is easy for them, then after alteration, the dress will fit you better. We will also give you 10% discount for the compensate,
How do you think about this?
Wait for your reply,
Best wishes."

So somebody please answer this for me... My measurements were exact, which the short dress shows. So obviously, it isn't my fault. They say, they don't know if it was their fault or not. Then whose fault is it? The Holy Ghost's? Santa's? I mean ARE YOU KIDDING ME?!

And BTW, 10 % discount would be round about 13 Euros (that's about 16,50 $). So maybe in China it is possible to get stuff altered for 16 $. In Germany I can barely get my pants hemmed for 13. This is ridiculous.

So at first I never realized that there is an issue with the dress at the front, something that can't exactly be altered easiely or if at all. So my neighbor was kind enough to take pictures of me and after they replied to me for the first time I already announced I would send more pictures.

So while I was upset about the back I never looked closely at the front. So yesterday I had also to realize that the cussion on the side of the shoulder strap is higher than the other and it looks like my boob on the side of the strap is higher than the other one. It isn't a real sweetheart neckline and probably THAT problem wouldnt have occured if they wouldnt have placed ruching over that side and stuck to the real design where no extra fabric runs over the boob.

Yesterday I sent them an e-mail with all these pictures and I told them that this is NOT a question about size or measurements. This is a question of poor execution and 10% won't get me anywhere. I want to return the dress (oh yeah, the website says you can't).

Now I wonder how they can argue that it is a size or measurement problem from my side, IF as you can see, the other dress fits perfectly. I still haven't heard back from them.

My brother is getting married next week. What am I gonna wear? NO clue. I am a student, i don't have money flying around.

I want my money back. But that probably isn't going to happen.

So this company is hit and miss. As you can see with my order. One good, one horrible.

I would not recommend this company to anyone. "

***UPDATE: The moment they saw a bad review online, they got back at me (they want to make it disappear). They told me to go to a seamstress and get the dress fixed (the front is so messed up, not possible). They'd reimburse me.

Despite the fact that some parts can't be fixed and others may take A LOT of work, I will not spend any more money and hope I will get it back.

And the wedding is next week, I need a different dress.

I loved my dress! It was soft and flowy, just like I imagined. Because of the great price, I was able to take it to a seamstress for some minor adjustments, and it ended up fitting me perfect! I got tons of compliments. My seamstress also thought it was very beautiful! Needless to say, I was very happy!

Quality of the dress is so good, and is nearly the same as the picture. But it looks like it is stretch and is not, thanks to I choose a size bigger than what I usually wear. The work is perfect.