• Dr. Marty

Dr. Marty

Overview

Dr. Marty has a rating of 4.73 stars from 554 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dr. Marty most frequently mention dog food, picky eater, and warm water. Dr. Marty ranks 6th among Pet Supply sites.

  • Service
    174
  • Value
    181
  • Shipping
    181
  • Returns
    43
  • Quality
    178

This company responds to reviews on average within 24 days

Positive reviews (last 12 months): 82%
Positive
41
Neutral
1
Negative
8
205
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What reviewers want you to know

Positive highlights

  • It's the BESt dog food going out there I HIGHLY recommend it to any dog owner to give to their best friend.
  • After eating Natures Blend for 3 months, both are more playful & happy than they have been in years.

Critical highlights

No critical highlights yet

How would you rate Dr. Marty?
Top Positive Review

“Amazing!”

Deloris B.
1/13/24

Candy is eating this food like crazy, I am shocked of the amount of food she's eating, I had to stop giving her three meals a day, in which was the amount she was eating with the other brand. Her poop don't smelled as it did. She seems really happy with the food, I wish I had started her with this food because it's healthy than what she was eating. I will continue purchasing this food for her. Thank you very much!

Top Critical Review

“Horrible service”

CJ V.
2/8/24

Terrible communication at horrifically expensive prices. The product comes in 2 pound bags and they charge 55 dollars per pound. Their website is beyond unhelpful. Would never recommend.

Reviews (554)

Rating

Timeframe

Other

Reviews that mention popular keywords

dog food (130) natures blend (46)
Thumbnail of user delorisb18
2 reviews
0 helpful votes
January 13th, 2024

Candy is eating this food like crazy, I am shocked of the amount of food she's eating, I had to stop giving her three meals a day, in which was the amount she was eating with the other brand. Her poop don't smelled as it did. She seems really happy with the food, I wish I had started her with this food because it's healthy than what she was eating. I will continue purchasing this food for her.
Thank you very much!

Products used:
Natures Blend/Essential Wellness

Service
Thumbnail of user leons267
2 reviews
0 helpful votes
October 23rd, 2020

My dog is excited when we start preparing his food. When it is ready, he sits and waits til we say OK, and then he digs in. He loves the flavor.

Thumbnail of user suzannem556
1 review
6 helpful votes
November 20th, 2020

I never write reviews but felt I needed to share our good news. Our beautiful, 7 1/2 yr. Old Duffy, a border collie/Great Pyrnees mix, had seemingly turned into a senior doggie in a short period of time. He was sluggish and hesitated, making back and forth motions, before being coaxed up and onto the couch and bed. He started not wanting to go for rides because he didn't like getting in and out of the car. The vet examined him and all his vitals were good so I was just about the buy him a ramp for the car when I saw the video about Natures Blend and decided to try it. He had always been an unenthusiastic eater, sometimes waiting to eat his breakfast until dinner but as soon as I put his NB food down he gobbled it up. It has now been a month since we switched to NB and he is a new doggie! He no longer hesitates before jumping on or over anythings, jumps into/out of the car with ease, and has his old energy back for long walks. He acts like a puppy again. We are amazed and thrilled. We have our beloved Duffy back! Suzanne M.

Thumbnail of user bobo451
1 review
0 helpful votes
September 2nd, 2022

I adopted a rescue dog. Once i got her home i noticed she scratching continually. I thought it must be the food they were feeding her at the humane society. So i switched her to your no grain dehydrated. 2 days the itching almost completely stopped. Now she scratches sometimes but not like it was... Bob

Tip for consumers:
my dog gets real ansy waiting for it to soak up some water

Products used:
Dr Marty's Natures Blend

Value
Shipping
Quality
Thumbnail of user garyc927
1 review
0 helpful votes
October 23rd, 2020

Our fussy eaters just love your freeze dry dog food. One barks when it's meal time. We like the idea of the sealable bags. Very much satisfied and would be glad to suggest it to others.

Thumbnail of user gregy219
1 review
0 helpful votes
January 23rd, 2024

My 2 yorkies love it though it is pricey running us about $130 per month. We've been using it for 3 months now and I am impressed with the results their poops are formed and firm. They are 10 years old now and this food has made them much more active and they seem very healthy. I am hopeful that the price will come down over time.

Products used:
Nature's blend essentials

Service
Value
Shipping
Returns
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Thumbnail of user mariang73
1 review
1 helpful vote
December 9th, 2020

Lady is my dog's name.
She's half Toy Poodle and half Maltese and weighs 4k.
She loves her new food, Nature's Blend. She has it for breakfast and dinner. She's twirling around when I'm preparing her meals.
She is one satisfied Lady.

Thumbnail of user noahl281
1 review
0 helpful votes
January 3rd, 2024

Cooper came to our home at 8 weeks and he is almost 4 months old and full of energy. He loves his nutrition and supplements. I believe it's the reason why he has learned many commands and tricks. Our Vet says he is a happy healthy pup. Thanks Dr Marty.

Products used:
Dr Marty ProPower Plus

Service
Value
Shipping
Quality
Thumbnail of user sherin67
1 review
0 helpful votes
January 19th, 2023

My dog loves this food and I feel good about the quality at the same time. It doesn't have all of the extra fillers.

Products used:
Dog food, salmon treats and probiotics

Thumbnail of user diannaj32
2 reviews
1 helpful vote
February 3rd, 2021

This product is really quite expensive. Not something I will stay on long term. But, I have been very Happy with it.

Thumbnail of user rhondap617
1 review
0 helpful votes
August 29th, 2022
Verified purchase

My dogs love the food. They stand eagerly awaiting as I prepare the food. I have one dog that barks to tell me to hurry up. I have never seen my dogs so eager for their meal. My only concern is the cost. Because I have three large dogs, it gets expensive very fast.

Products used:
Dog food

Service
Value
Shipping
Quality
Thumbnail of user marym3218
1 review
0 helpful votes
December 17th, 2020

My papillon is very picky about his food. He usually won't eat his food when we are eating with the hope that's he's getting some of our food. Now, he eats while we eat! Amazing! He
Absolutely loves this food. Our
Thanks Dr. Marty.

Thumbnail of user debbiek721
1 review
0 helpful votes
January 23rd, 2024

Zoey is about 13 years old. She seemed to be slowing down and would limp after lying down. I was skeptical about changing her food, but so many reviews talked about increased energy that I thought it was worth a try. She loves Natures Blend, she really has more energy, and isn't limping around much. It is so fun to see her running around again.

Products used:
Natures Blend

Thumbnail of user catherineb482
1 review
1 helpful vote
October 24th, 2020

My Toy Manchesters have always been fed high quality foods.
But they have never been so enthusiastic as they are about
Natures Blend. They love it. As soon as I even touch the bag they are
Ready and waiting, wagging their tails.

Thumbnail of user irenel254
1 review
0 helpful votes
December 29th, 2022

This food is great. It's light weight, adding water helps encourage my dog to drink more, and it is easy to use. For me, it's comparatively expensive so I'm really torn about using it. We've got a lot more vet and medicine bills since she's so old.

I cannot get my proof of purchase to upload. Isn't accepted in your system.

Products used:
Dog food and Shine and Luster. Review is for dog food

Service
Value
Shipping
Quality
Thumbnail of user genesisl13
1 review
0 helpful votes
November 25th, 2020

My dog has more energy and she loves the food. She seems happier, definitely healthier, and overall it has been amazing.

Thumbnail of user robertah219
2 reviews
0 helpful votes
October 29th, 2022

You would think that I never fed them before. One likes it wet, the other dry. I have 2 happy Boys.

Thumbnail of user janet.vandyne1969
1 review
0 helpful votes
February 8th, 2024

Terrible communication at horrifically expensive prices. The product comes in 2 pound bags and they charge 55 dollars per pound. Their website is beyond unhelpful. Would never recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katj49
Kat J. – Dr. Marty Rep

Hello CJ. My name is Kat, I am with Dr. Marty Pets. I apologize for any inconvenience you have experienced. We strive to keep our formulas as affordable as possible while using only the highest quality of all-natural ingredients to ensure the best food for your pet. When price reductions are possible, we are happy to pass those savings along to our customers. A great way to receive the lowest available price is to start a recurring order or by signing up for our email newsletters and/or text club. You will be instantly notified of offers and discounts. If you have any questions, please do not hesitate to reach out. My email is Kat@drmartypets.com. Have a nice day.

Thumbnail of user dawnf559
1 review
0 helpful votes
January 10th, 2024

Poncy is my little 13 yr old Boston pug rat... She just lost her 15 yr old Boston $#*!zu brother the day before Christmas eve...(we actually bought the food for him, but he didn't get a chance to eat it.) She is going through a transition with missing him... He was always with her... She's been sad and didn't want to even get out of bed in the morning... She now gets up and waits for me to get her food ready for her... My husband saids he's noticed a difference in her coat. We will be ordering again soon.

Thumbnail of user jeffb1167
1 review
1 helpful vote
October 16th, 2020

My dog likes it and I don't have to add chicken for her to eat we are in or 2nd month
And she looks good losing weight and shiny!

Thumbnail of user michelinei1
1 review
0 helpful votes
October 16th, 2020

My dog really likes this food. He now eats 2 meals a day whereas before he would it half of one meal every 2 days. It was very scary. But, because there is a but. It is expensive and it takes a long time to arrive. I live in Canada and your food comes for California I believe. So, although my dog and I really like your raw freeze-dried food we will be looking for something close to home. Hopefully, the result will be the same. I wish I could continue with you but unfortunately we won't.

Thumbnail of user angelinam145
1 review
0 helpful votes
April 4th, 2023

But not all the time.
She is 15 or almost 15. A Border Collie Mix who has several health issues so she takes several medications that affect her stomach.
She has become a picky eater, She links Nature Blend, MOST of the time, not as much as hot dogs, but this is so much better for her stomach problems.
She seems happier, when she does not want to eat, I use Nature Blend as a treat, it takes a longer time to feed her, but she eats it that way.

Service
Value
Shipping
Quality
Thumbnail of user angelam1069
1 review
0 helpful votes
November 10th, 2020

My dog took to this new food right away. Now I am happy I am giving him the best for his health.
His health is very important to me.

Thumbnail of user marias3107
1 review
1 helpful vote
May 15th, 2023

I am so disappointed with customer service bc they were charging me twice for the food. Please don't buy Dr Martys food from their site bc it's misleading. Additionally, I called twice to cancel and now I have 36 bags of food that my dog won't eat. They didn't apologize and didn't care or assist me personally on this matter. All they cared about was charging me twice and blaming me for having two subscriptions. I beg you to double check bc they didn't bother to ask me and blamed me for their negligence. Unbelievable! Why would I order twice the amount for one dog. I hope that Dr Marty reads the reviews bc I got poor service from the representative I spoke to when I inquired about both subscriptions. THE CUSTOMER SERVICE AGENT WAS MORE CONCERNED ABOUT POINTING THE FINGER AT ME INSTEAD OF BEING HELPFUL AND KEPT INTERRUPTING ME WHEN I WAS SPEAKING TO HIM. HE WAS EXTREMELY RUDE.

Tip for consumers:
The customer service representative was extremely rude to me and I decided to cancel my subscription entirely. The male Rep was rude and kept interrupting me by saying, "Stop, you need to listen". I'm other words be basically told me to shut up. I'm sorry that Dr Martys name is associated with the poor service.

Products used:
None

Service
Value
Shipping
Returns
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Thumbnail of user katj49
Kat J. – Dr. Marty Rep

Hello Maria. My name is Kat, I am with Dr. Marty Pets. I would like to apologize on behalf of Dr. Marty Pets for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have forwarded your review to our Customer Service teams to better our customers experiences in the future. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care. Please email me at kat@dr.artypets.com. I look forward to hearing from you soon. Have a nice day.

Thumbnail of user carolyns1374
1 review
0 helpful votes
December 8th, 2022

W most of her life. I did not know how she would take to your food but was pleasantly pleased. I am using it to fill in on her homemade. I want her to have maximum good nutrition!]

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From the business

Our pets are our best friends. They are constant companions, great cuddlers, offer endless amusement and entertainment, and never let us down. With all that dogs and cats do for us, it’s only natural that we return the favor and do all that we can to provide them with the best possible care. That’s where Dr. Marty Pets comes in. From top-quality dog food and cat food, to supplements for joint health, to probiotics for digestion, Dr. Marty Pets is here to provide your furry friends with the best pet products available.

Company Representative

Thumbnail of user katj49
Kat J.
Typically responds within 24 days

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