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Dutch Expat Shop has a rating of 2.43 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dutch Expat Shop most frequently mention customer service problems. Dutch Expat Shop ranks 119th among Food Delivery sites.
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No positive highlights yet
There was a problem, but they fixed it to my liking (it took a little while for them to answer tho, but at least the situation is resolved)
I ordered candies for my pregnant wife for more than 300€. Not only I never got them and the woman called Sophie is simply delaying every time my order but they just discover that they ended up blocking my account on their website. We do not have the resources to hire a lawyer but we decided to write them all social medias so that everyone can avoid them. Please readers help us get our money back from them and make everybody know how liars and crocs they are
I ordered candies for my pregnant wife for more than 300€. Not only I never got them and the woman called Sophie is simply delaying every time my order but they just discover that they ended up blocking my account on their website. We do not have the resources to hire a lawyer but we decided to write them all social medias so that everyone can avoid them. Please readers help us get our money back from them and make everybody know how liars and crocs they are
Tip for consumers:
Do not buy anything if you want to preserve your money
Products used:
Nothing. They never sent any!!
I am so disappointed with this company. I used to order from them about 3-4 years ago without any issues. I recently started ordering baby formula again and the last two times, their customer service is unresponsive. This previous order I made, it's been over a week and I still haven't received the DHL tracking number even though they said they shipped it out. I've emailed them twice already and still have not received anything. I'm starting to believe all these bad reviews and very disappointed. This will be my last time ordering. It's not worth the headache.
Tip for consumers:
Avoid if you don’t want to deal with their non responsive customer service when spending hundreds of dollars.
Products used:
Baby formula
There was a problem, but they fixed it to my liking (it took a little while for them to answer tho, but at least the situation is resolved)
Tip for consumers:
They fixed my issue
Products used:
Food
Helemaal blij dat mijn parcel arriveerde op tijd voor Pasen.
Heel erg bedankt. Onverwacht op Zaterdag en de postman bracht het toch nog.
Products used:
Kerst/Pasen/feestdagen
I have ordered baby formula twice from this website and I have to say I have been super pleased. The order process was seamless and the formula for my baby arrived in 3 days! Super efficient. It is disheartening to see all the negative reviews when someone has such a positive experience especially when it comes to something as sensitive as baby formula. The product sad Intact, in- date and professionally packed.
Thank you.
Nice selection of Dutch items by different brands: some "old fashioned" hard to find items too. Thanks for giving us these choices. Keep up the good work.
Products used:
Grocery items and snacks.
Very bad. The prices were very high. Had to pay taxes. Paid more than the price of the item itself for only 10 pcs cheek slices when I thought I ordered 2 boxes. Have booked once and was very happy but not this time. Tried to chat with customer service, it was so to speak garbage service, did not help me at all and did not believe me and ended the call and just walked. Never shop from here again
I made an order (lots of money) and was told it will arrive 30 June. It was delayed and I understand it takes time to ship. But it's now august and they are not replying to my emails or anything. I just want my money back. They don't want to reply. My order hasn't come since over a month it's terrible don't order from here
Tip for consumers:
Don’t order here
So rude customer service. I ordered bunch of formula for my son (about 10 (stage 2 and 3) because i am ordering from US) and stage 3 had expiration date that will expire in 2 month. Seems like it doesn't matter how many items I order but i need to finish in 2 month. They don't understand my situation and not even sorry for this. Expiring in 2 month, is that normal? I don't think I am going to order again from here.
Apparently, I had some issues with my shipping address which caused a delay. This is no big deal as things like these things can happen.
I never claimed that they didn't email me and merely stated that I have never received any of their emails in regards to my shipping address.
Instead of receiving friendly explanation of situation, I was spoken to in a very disrespectful way by the General Director:
"Nonproblem and goodbye. We don't want customers like u. You are blaming us while we did our best to contact u. We go for the happy and smiling customers instead of rude customers who don't have any respect. We will refund next week."
Stay away from this company.
Tip for consumers:
Don't use the website
Products used:
I ended up canceling my order
Ik ben heel blij met ontdekken van Dutch Expat Shop. Dingen die ik mis na 22 jaar verblijven in Nederland, kan ik hier krijgen. Super service
Tip for consumers:
Realy goed service
I recently placed a sizeable order with this online shop. On reviewing the sent items, I noted the order was 1 item short. Having requested 'No substitutions if unavailable ', they gave me I larger cheese, slightly older in age, when I needed two younger cheeses - one for my cheeseboard and the other for a gift. No explanation of why my instructions were not followed, no explanation in the delivery that a substitution had been made and most importantly NO apology. Customer service is very poor when you are sent an email stating "We did this with the best intenstions (cheese is cheese and you will not see or taste it if its young or matured, believe me)". Something must be wrong with the cheese they sell, if young or old cheese is all the same or the individual sending the email had non-discerning taste buds. The response is pathetic. The website talks about outstanding customer services and feel free to ask any question. If you do, be prepared for no answers and rude emails. Very sad that they do not have good customer service as the rest of the order was great and complete.
Tip for consumers:
Don’t, they don’t follow instructions they ask you to give and are not accountable for it. Poor cudtomer service
Products used:
Kept all
It is very easy to order from the Dutch expat shop. Most items that I miss from the Netherlands can be found here. Even shopping from familiar shops, i. E. Albert Heijn, Jumbo etc. Delivery price is reasonable and all items are very well wrapped. Very fast delivery.
Products used:
Food
Vorig jaar feeststollen ontvangen die niet houdbaar waren tot de kerst. Toen ik in november een bestelling deed, heb ik gevraagd of ze er op wilden letten ze niet te vroeg te sturen. Vervolgens voor FedEx gekozen voor levering, aangezien zij super snel zijn. Wel meer voor de verzendkosten betaald. Op 21 november krijg ik een email dat de stollen maar tot 13 december houdbaar zijn en of ik wil wachten tot de nieuwe feeststollen binnen komen. Graag wachten, want ik heb nog genoeg tijd. Afgelopen donderdag mijn bestelling ontvangen en wat schetst mijn verbazing. Drie feeststollen met houdbaarheidsdatum 13 december. Krijg ik een email van ene Heleen dat ze het uitgezocht heeft wat er fout gegaan is. Er zat in mijn bestelling ook iets wat met Sinterklaas te maken heeft, dus vandaar dat alles opgestuurd is. Ook zei ze dat de feeststollen die ze op voorraad hebben, nog steeds tot de 13e december houdbaar zijn. Heb ik op gereageerd en nooit meer wat gehoord. Wat een schandalige behandeling van je klanten en wat een slap excuse. Mensen kijk uit als je besteld, want ze hebben product en die nog geen week meer houdbaar zijn en je klacht wordt ook nogeens genegeerd.
Products used:
Kerststaaf, schuimpjes, kruidnoten
Very rude, if they even answer as they ignore most of the emails, and pitiful customer service. Took weeks for the order to arrive and exactly half the items were incorrect. Items were missing or cheaper alternatives were sent instead (10% cheaper on the price listed on their website). After emailing ( 20 times!) I was told to ship the items back at my own cost despite it being their mistake, and that them sending me cheaper alternatives were part of the terms and conditions of their website. Refused to give me their contact number so we can come to a solution, and ignore my requests to send me the missing items or refund me the difference of sending me cheaper items. After 3 days of rude replies and ignored emails I gave up trying to get my money back.
Items delivered to UK within a week. Excellent customer service when enquiring about delivery. Will be making another order soon
Products used:
Munch
There's a 3 day guarantee of delivery. After ten days still no delivery and the response to a polite inquiry was abusive. Avoid at all cost!
Ben zoals altijd weer reuze blij met m'n inkopen. Redelijke prijs, snel en altijd op tijd geleverd en veel keus. Wat meer valt er te zeggen... SUPER!
I am a Dutchman living abroad, but I still love my Calve mayonaise and pindakaas, all the Sinterklaas stuff, ketjap, and Venco drop just to give a few examples. That's why I use Dutch online retail shops. I have used several. Sometimes the purchasing process has been awkward (logging on or finding during the payment process that suddenly the basket is empty).
I came across the Dutch Expat Shop. Not only did they have all the items I was looking for, ordering and paying went very smoothly and delivery was prompt. All the items were packed very well. So on this occasion I give the Dutch Expat Shop 5 stars. Well done.
Products used:
All the items I have ordered (mainly Sinterklaas stuff, Calve mayonaise and Venco drop).
I had the unfortunate experience of an extremely rude and racist customer service representative that I was emailing regarding my order tracking. I'm looking at taking this to the higher management.
Dear Tabs, thank you for your review. You have ordered products from us and you have chosen for the slowest and cheapest delivery option up to 30 BUSINESS DAYS. After 8 days you started complaining about the tracking code / delivery time. We have told you in 5 emails that you have to be patience and that your products are on the way to India. Please next time choose a fast shipping method because we also offered you 4 days delivery but you have refused this option. Thank you for your understanding.
Everything was amazing from the shipping speed to everything I ordered.
Will be coming back for more.
Ze krijgen het niet voor elkaar een eenvoudig adres te vinden.
Het duurde 2 weken voor il een deel van her geld terug kreeg.
De verzendkosten en retourkosten werden aangerekend, 24 Euros!
Ook ern zeer arrogante klantenservice, die de schuld bij de klant legt.
Products used:
Nothing arrived
It's fantastic to be able to get chocolate sprinkles and gestampte muisjes without spending a fortune on postage.
Products used:
hagelslag en gestampte muisjes
I order regularly and everything is delivered to my complete satisfaction. I totally do not agree with the previous reviews! I love the dutch products here abroad.
Dear Stephanie, thank you so much for your order and enjoy our products :)
Be very careful on this site because if you write an honest review on how they handled customer service they are going to send you an email saying about it's FDA's fault.and they also not that honest they well tell you that they have shipped the product but actually it's not, and customer service is very rude.
Gain trust and grow your business with customer reviews.
Dear Gina, thank you for your review. You have ordered baby formula from us and we shipped and delivered the baby formula within a few days. A part of the baby formula has an expiratin date of 2 months and another part has an expiration date of 4-5 months. In our opinion this is long enough as we do not the purpose of your purchases. When you want to use the baby formula months or years later we advise you to order smaller parts or placing this order at a later moment. We will never waste good products, because products with an expiration date of 2 months are still very good :) Thereby we offered you a refund when you ship the products back to us, but you have refused our offer. Thank you for your understanding.