Dyson

Ordered vacuum on 10/10. Never received and charged. Followed tracking of package showing Sam location in Kentucky for 10 days. Followed up through web site. Told us was in Kentucky and they had so many days yet to ship. Still no pkg. Called direct yesterday and same message. Pkg delayed no notices. Could not credit account for another 10 to 12 days. But charged immediately! Poor service poor communication. Will never order or purchase a Dyson product again!

Dyson is not a good brand they are overpriced. Have only a one year warranty which is fishy considering how expensive it is and you hear big brand like Google and ring who replace products after 4-5 years. This is because you pay a thousand dollars for a vacume and then it breaks in a couple years. Mine lasted 4 years I called customer support and they wanted me to send it to them to fix that I would have to pay for. Sad a vacume that expensive lasts 4 years. Will never buy another dyson again.

I love the Dyson vacuum product so I gave it a try to order a Dyson hair product on their website. Bad idea. Upon receiving it I found out it does not work for my short hair at all so I immediately requested a return. It took so long to get the return shipping label by email. The shipping label also acted so weird when I tried to print it. It printed backward. It never happened with my Amazon or other website purchase like this. I ended up doing a screenshot to print the label in order to make it work. After they received my return item it is taking now forever to receive my refund. Will never buy another product on Dyson website again.

Dyson customer service is appalling. No refund has been provided after incorrect parts were sent out by Dyson 2 months ago. Every time i call up, the agent is saying something different. Rang about 4 times and whatssaped their Dyson chat as well - no luck. Explained to the agent I would like to make a complaint and he hung up and didn't bother calling back either. This is now being escalated.

I ordered $650 worth of stuff from Dyson and their bargain carrier (GLS) lost the package (they admitted it via email and phone), but Dyson said I need to prove that they lost it by getting verified documentation, even though the package never even arrived in my local area. They refused to open a video file I recorded while talking to GLS, and a forwarded email can be altered to say whatever you want it to say, so they're requesting something that is impossible (short of me getting a notarized document and giving it to them in-person somehow). Their products are good, but pray that you actually take delivery and that you never have an issue with the item, because their bureaucracy trumps doing right by their customers. They're doing all that to hold my $650 for an additional couple weeks and get interest on the money (if they do that with 1,000 orders, it adds up). But if people refuse to do business with them, it will send a strong message, since apparently companies only value money, so that's the only way to hurt them. Note: GLS doesn't have a "we lost the item" selection so they keep putting "delivery rescheduled" but how many weeks would Dyson need to see that before they realized the package won't ever be delivered? Besides, they knew it was lost before I even did, when GLS notified them of the lost package before I was even aware of it

Absolutely terrible. The head broke within 2 months, we were told it's because we dared to use the max setting...the entire reason we bought it. So you pay way over the odds for a specific feature that you are then told you can't use because it will continue to break the machine and next time you won't be getting a replacement for free, let me tell you. If I even broach the idea of using the max setting now, it will work for an monumental 5 seconds before draining the entire power of the thing and then requires a 6 hour charge. Insanity that it can marketed like this when it's utter tripe. Avoid, avoid avoid...

Very satisfied with the vacuum unit. The battery pack is extremely disappointing. The first power pack was replaced free of charge, because the warranty period was still valid. The second power pack lasted approximately 2.5 years. I have just paid $104.63 to replace it. At this rate, I will have paid for a whole new unit in about 3 years. Something needs to be done about the life of the power packs -- not a good product.

Dyson received my return on 1/4/24. No refund as of today. I "chatted" 3 times, got promises but refunds.

I placed an order for a vacuum through their website on 2/19/2022, charging me in full the same day. The order got stuck or lost during shipment with UPS, it stopped receiving tracking updates on 3/1/2022 and clearly shows it was not delivered. I called a few times to get Dyson to get the shipment moving, or send out another vacuum but on 3/23/2022 when that failed, I canceled my order. I was told at the time I didn't need to do anything and I would receive a refund within 10 days. I called back on 4/5/2022 after not receiving a refund and was told I need to wait 20 business days from the date of cancelation. I called back on 4/21/2022 when I still haven't received a refund and now I'm told I need to dispute this through UPS. Their customer service is absolutely terrible. They've had my money for over two months now. I never received my order. I do not recommend ordering from them.

(Update: I did, finally, receive the replacement battery pack. Took about six weeks to get it.)

I have had three Dyson upright models, over the years, and I now own an upright and a Dyson Animal V8 stick vacuum. The uprights have had to be replaced because crucial (non-replaceable) plastic parts eventually break on them, while the motor on the vacuum still works perfectly well. Dyson offers a generous trade-up program, to get customers to purchase the newest models. I strongly suspect that this planned obsolescence is part of their business model: make a vacuum with a great motor but choose other materials that have a short lifespan. Since they can't milk you for crazy expensive vacuum bags and filters, like other companies do (Miele, for instance), they get you to replace your expensive vacuum every few years.

Their cordless vacuums are built using a plastic-encased battery pack that costs around $100 US to replace. The battery pack on my V8 died after less than a year of light use. It is under warranty, and Dyson told me that a replacement had been sent, shortly after I requested one. But it's been almost three weeks and I have not received it, nor have they given me the tracking number I requested. At first they told me it would arrive in 7-10 days. When I complained about the delay, they changed that to, "It generally takes 10-15 BUSINESS days" to arrive. Three weeks? I don't believe they have shipped it.

I would never purchase the stick vacuum again. It's obvious I am going to have to pay for battery pack replacements every year or two, after the warranty runs out. I will stick with the upright models in future.

Faulty product, and an utterly useless support system that treat you appallingly.

Bought Dyson Purifier Hot+Cool Formaldehyde (White / Gold) in August 2021, and by the end of February 2022 it had started to make an ear piercing awful whining noise when in AUTO (number 1 fan). I mainly use the machine in AUTO (number 1 fan), so this made the machine unbearable to use because of the noise.

I followed all the necessary 'support help' on their website to the letter, to no avail. I tried contacting them by telephone and when I eventually got through I was met with an extremely rude man who repeatedly told me he couldn't hear me. This was odd as I had made/received lots of calls prior to that call with no problems at all.

He was becoming increasing aggressive with me, and I became uncomfortable so I ended the call. I unplugged the machine and left it for a few days. When I plugged in it again the whining grinding noise was still there.

I didn't want to telephone again after the experience I had with the rude 'support' so my Husband took over. He went through a series of 'plug pulled out/remove filter etc', just the same things they ask you to do on the website support, again to no avail.

The phone was held up to the machine, and even without the phone being held up the noise was awful and obvious. The 'support' worker repeatedly told my husband that they did not normally have problems with this unit, so this was all very strange. It took me a minute to find quite a few people online who had the same issue as we had.

She told my husband that an engineer would contact us that day to organise a time to sort the issue. We received a voice message a day later telling us that we were to phoned back so that they may do the same checks we had done lots of times previously (turn off on again/remove filter etc) My Husband phoned back and said we had completed these tasks many times to no avail, and we needed someone to come and repair or replace the machine as it is unusable as it stands.

She eventually said that an engineer would contact us. This was 3 days ago, and we have heard nothing. I've basically bought a £600 brick that serves no purpose.

I'm on my third Dyson stick vacuum over a ten year period. Although a web search shows the expected life span is 10 years, if this is your primary vacuum it's more like 3 years.
Now you're wondering why I keep going back to Dyson since they cost so much more and don't last as long as they claim. The short answer is performance. It does the best job removing dust, dirt and pollen and also can go under most furniture. I bought another brand with a 30 day return policy and did my own comparison so saw for myself Dyson really does clean better.
Another plus is I've been able to use the majority of the old attachments I've acquired so it's not all lost.

I loved my Dyson supersonic hair dryer until it broke. My Dyson hair dryer stopped working after 4 years of use, despite my regular filter cleaning. I contacted customer service and was instructed to send it in for repair. However, when the technicians received it, they informed me that they didn't have the necessary parts to fix it. I was surprised to hear that Dyson corporate had refused to provide the parts, even though they still manufacture the Supersonic dryer. This experience has left me feeling disappointed with the customer service I received from a company whose products I have previously enjoyed.
The only option I was given was a 20% discount on a new product, which seems to be a ploy to force customers to purchase new items instead of repairing the old ones. As a loyal customer who owns multiple Dyson products, I expected better customer service and a longer lifespan for a product that cost me $500. I will not consider buying another Dyson product unless they are willing to take responsibility for their products and provide better customer support.

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Arranged a repair for a Dyson hairdryer that is still under warranty. Dyson took a week to pick the machine up. Despite the fact that I sent them a screenshot of the confirmation of my warranty to May 2024 (now sent 3 times) they have repeatedly refused to honour the warranty and they said that I have to pay £99 for a replacement refurbished machine. Unusually, customer services told me that they have no complaints procedure and there is no way of escalating a complaint.

Dyson also insist that ALL documents of proof have to be sent to them on What's App which is, in itself very bizarre. Quite difficult for me due to a disability that makes it very difficult for me to type on small phone screens. Dyson weren't at all interested in my disability, and if they have a policy for helping disabled customers then their customer services staff don't know about it.

I am now sufficiently angry that I plan to progress with a small claims court claim. I have more than enough proof for a successful claim... The more people who hold this arrogant and customer unfocused company to account the better.

I wanted to replace my kirby sweeper because of the weight. So i bought a dyson animal. What a waste of money. I does not have half of the suction, the utensils are hard to use and worst of all, you have to tear it apart and clean out at least 6 areas to make sure there isn't a plug after each use! Mine isn't even paid for and i hate it! When i called dyson to complain they said they would check it out to see if there is a machanical problem and send it back. No thanks. Should have stayed with my kirby.

I purchased a new V15 absolute from Costco, and after 2 months of use the vacuum stopped working. After spending an hour on hold, I finally was able to speak to someone who walked me through the extract troubleshooting steps I did prior to calling (so a waste of time) they then determined the machine needed to be replaced. I shipped the vacuum back to Dyson on Dec 4th and now one month later still haven't had confirmation on when I will receive the replacement. The lack of support, difficulty to reach any customer service rep who knows something, and total lack of empathy for customers who spent hundreds of dollars on a vacuum that lasted 2 months. Dyson has lost a customer for life.

I had high hopes for Dyson when I shelled out a whopping $600 for their cordless vacuum, expecting a reliable and durable cleaning companion. However, after a mere three years of use, my enthusiasm has been replaced with frustration and regret.

The first glaring issue arose when the power button on my Dyson cordless vacuum suddenly decided to call it quits. In a baffling turn of events, Dyson's customer service displayed a level of indifference that I didn't think was possible. Despite my pleas for assistance, I was informed that my model had been discontinued, and Dyson had washed their hands of any responsibility.

If that's not bad enough, they informed me that even if I were to send the malfunctioning vacuum back to them at my own expense, they wouldn't be able to do anything about it. So much for Dyson being environmentally friendly – apparently, they'd rather see their products end up in landfills than take responsibility for faulty devices.

But wait, the horror story doesn't end there. My Dyson canister vacuum, a separate purchase that set me back considerably, decided to join the rebellion against functionality after a mere nine years. When I reached out to Dyson with hopes that they would show some compassion or offer a solution, I was met with the same disinterested response. "Sorry, we can't do anything about that either."

So here I am, stuck with two useless Dyson vacuums and a gaping hole in my wallet. Dyson's customer service is, without a doubt, the worst I have ever experienced. It's ironic that a company priding itself on innovation and cutting-edge technology would fall so short in basic customer support. Save yourself the disappointment and invest your hard-earned money elsewhere; Dyson's vacuums are not worth the exorbitant prices or the headaches that come with them.

There is hardly an option to talk to someone in the US who can actually solve your problems. The CS are very kind and trying to help - however, they have no access to do it. I purchased a vacuum FIVE times. Every time they confirm my order, and after anywhere between minutes to a day they send a cancellation. I called the credit card company and verified that they're not the culprit. I tried PayPal, as per Dyson's recommendation. I ordered via the website, the chat, the call center - nothing works, apart from seeing five pending charges and spending more than three hours on this stupid purchase:/

Update: finally managed to talk to a manager, who says that the PayPal order is still moving forward, and escalated my case. Will update accordingly.

2nd update: after five attempts and quite many calls, the order was finally delivered. As for the product - I already know I love it!

My 1 year old Dyson dropped and the latch that attaches the canister broke. I called Dyson to find out how much it would be to repair/replace the button I called multiple times, but no one picked up. Left voicemails, but no one called back. Finally went to store with my vacuum and waited an hour to speak with a technician. A lady came after I had been there for 40 minutes and they helped her before me. Once they were done with her they looked at my vacuum and told me that it would be about $350 to fix. They offered me a new one with a trade-in for about $450 which was about $50 more than I could've gotten on their website without a trade-in. The website states a 20% owner loyalty discount. I asked for that but they wouldn't give it to me. Entire process took about an hour and a half. I'll probably buy a shark next time.

Wrote this review and Dyson quickly responded with a comment about how concerned they are and asking that I write to their customer service. I did. Twice. 5 days later and I have yet to receive a response.

DYSON CUSTOMERS BEWARE! I ordered a vacuum for a Christmas present. Dyson's site said it would be shipped in 1-2 days. I waited 9 days and still did not receive my tracking number. I called Dyson and the lady I spoke to said that she could see that the vacuum had not been shipped yet and agreed it wouldn't make it in time for Christmas. So, I canceled the order. The Dyson lady then told me that I would not get my refund until the vacuum arrived back to the factory. I said, you just told me it never left! And she started with I'm sorry sir, that is our policy. I asked to speak with a supervisor and the Dyson rep. Said she was a supervisor. After 15 mins of trying to get my refund, I gave up. It is now going on for 3 weeks and still have not gotten my refund. So, I had to go to my Credit card company and put in a dispute. Dyson customer service was by far the worst I have ever dealt with. CUSTOMERS BEWARE!

This is my worst customer experience in 67 years. I bought an $800 door stop. Dyson no longer makes parts. Oh wait, they do, no they don't. Every sales rep gives incorrect information and incorrect part numbers. I give them my freaking serial number. How is it that I know more about the product than they do? I HAVE BEEN TRYING TO BUY A PART SINCE APRIL. Each time the rep gives the wrong part number and it arrives and won't work. Today I asked to speak with a sales supervisor. She had me searching for parts on Google. This is the worst customer service ever. MY DOG KNOWS MORE THAN THESE REPS. SHAMEFUL. I see from FB comments that I am in a league of customers that Dyson has screwed.

I bought a new Dyson Hot & Cool Air Purifier which on delivery didn't work at all. I contacted the retailer who was then out of stock and they told me that they had sorted the matter out with Dyson who I was told would exchange it, and all I needed to do was phone them.
I then phoned Dyson from work, and after going through everything over approx 15 minutes I was told that I had to carry out some checks on the machine before they could exchange it. I explained that the machine was at home and so I had to phone back. I then phoned Dyson later that afternoon and spent another 10/15 minutes going through everything and then they said they had no stock. I asked when they would get stock in and they said they didn't know. I asked whether it would be a week or so or months and they said they didn't know. I said I was disappointed and could they provide another model for the same price, but they said no.
That meant Dyson couldn't help and left me with no alternative but to go back to the retailer who had sold me the defective Dyson item and ask for a refund.
I was very disappointed as anybody would if they had bought something new whether it was a car, washing machine or expensive air purifier that doesn't work from day 1, I'd been given the run around and there was no help replacing it.

First, If there was a zero stars review, they would have earned it with flying colors.

Trying to figure out what error H2 means on the AM09 fan heater, many emails and phone calls and it is apparently a company secret to either make you throw the old one away, or take it to a service center only to get screwed by their non-friendly, no phone call answering people, and no answering machine. It took over 5 emails and still I get the stupid answer which I stated in my first email that all I need is the meaning of the code H2, and I have done EVERY step they propose, so unplugging it and replunging it, was done days before my first email.

However, clearly their online people do not read what the customer writes because they are more intelligent and the customer is stupid enough to pay $700 for a fan/heater, they will be stupid enough to need to be told to unplug and replug or take it to the service center where they will screw you into outrageous repair charges that can only be done in the back so the customer won't know anything.

Save your money and try any other brand, it will be an UPGRADE to Dyson's repair series of unprofessional and disrespectful lies and ignorance.