• eBay UK

eBay UK

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Overview

eBay UK has a rating of 1.59 stars from 191 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay UK most frequently mention customer service, negative feedback, and tracking number problems. eBay UK ranks 677th among Marketplace sites.

  • Service
    56
  • Value
    53
  • Shipping
    47
  • Returns
    47
  • Quality
    45
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No seller protection and dreadful customer service - do not use them!
How would you rate eBay UK?
Top Positive Review

“Best product selling”

asad k.
4/20/22

I love this product and best product i love it this is my best experience you are the best seller in the ebay

Top Critical Review

“Ebay money stolen”

CH S H.
12/15/23

Honestly, its very poor platform to sell products. I sold my items and Ebay stop my payments, There was nothing wrong from my side, i gave them proof, But Ebay didn't give me my payments, Now they told me i will get my money after 6 months so very bad experience. New seller should be careful, Because anytime ebay can block you and stop your payment coming from customer and it left in ebay account

Reviews (191)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34)
Thumbnail of user chsobanhassan
1 review
0 helpful votes
December 15th, 2023

Honestly, its very poor platform to sell products.
I sold my items and Ebay stop my payments,
There was nothing wrong from my side, i gave them proof,
But Ebay didn't give me my payments,
Now they told me i will get my money after 6 months so very bad experience.
New seller should be careful,
Because anytime ebay can block you and stop your payment coming from customer and it left in ebay account

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenp1760
1 review
0 helpful votes
February 4th, 2024

An active eBayer we're leaving after 16 years! No seller protection and dreadful customer service - do not use them! We received 2 negative feedback from the same buyer who decided to make us aware he was based in Philippines after the auction ended. Our adverts explicitly stated UK postage only and we explained to the buyer that our courier (Evri) does not insure items outside of UK. We reported it to eBay and got nowhere - absolutely awful customer service. Strongly advise you look at alternative platforms for selling and pay vastly reduced fees. At almost 20% fees you would expect a lot more in return than this especially after having 16 years!

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Thumbnail of user alanp9373
1 review
0 helpful votes
November 23rd, 2023

If you want to sell any item DON'T use this site they keep your money after selling the item for 3 weeks and if the buyer breaks it in that time ebay will refund them and you lose out and receive nothing, customer service stinks and they don't even know there own policies. Use Facebook marketplace and be careful of the scammers on there just don't send items by post let the buyer collect it to protect yourself.

Tip for consumers:
I was a seller not a buyer

Products used:
Rc car

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Value
Shipping
Returns
Quality
Thumbnail of user rexg57
1 review
0 helpful votes
December 1st, 2023

It was a good platform years ago but now is full of scammers, liars and criminals. EBay will take no action against the crooks and all they are interested in is getting their charges. They have let it sink to such a low level I would avoid it.

Tip for consumers:
Greedy scammers

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Thumbnail of user mathewogorman8
1 review
0 helpful votes
March 22nd, 2024

Ebay is holding my funds from a product I sold over the time limit and without previous harming. They have already the funds for fees but still holding my funds. Unacceptable and despicable from Ebay.

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Thumbnail of user herthemanh
2 reviews
8 helpful votes
October 16th, 2023

Worse market place to sell jewellery! Huge comisions 12.9% + shop subscription + vat, plus fixed price for every item sold. At the end of the day the buyers end up paying all this in one way or another. But the worst of all is that they are allowing fraudulent sellers on the platform and the legitimate bussines are not. If you want overpriced jewellery as buyer go to buy it on ebay or gold look alike.gold on silver.gold look alike...fake diamonds. And so on. As seller after many years allowing ebay to keep several tens of pounds in comisions and literally hundreds of calls to sort out issues, ironically created by ebay can not recommend it enough if you want to lose money and time!

Recommendation. Rather than buying jewellery in ebay simply look after the shop name as they do have their own website in google (at least the serious sellers) and contact them directly you still have the same right of returns and the security of buying from reputable jewellery but most probably you will get the item 20% cheaper. Horrible experience overall with ebay, agents that gives you instructions to do something then other " asking apologies for the recommendation of the colleagues "...plenty of " we understand your frustration" and at the end of the day just time waste. Long story short...ebay is good for private sellers to sell unwanted items before to take to skip, but not for reputable jewellers or any bussines.

Products used:
Ebay as company in UK

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Thumbnail of user trevh8
1 review
1 helpful vote
August 2nd, 2023

Unbelieveable! Buyer sent message on 19th July saying he received the item then a week later opened a "not received" case for same item. I complained to ebay as it goes against their fraud policy. Ebay found in buyers favour yet the proof is in ebays own message system! As well as royal mail track and trace. Now impossible to contact anyone at ebay as it sends you to automatic assistant, and if you post on facebook then they message you and disappear. Wasted an hour chasing this yet the fraudster has even left me negative feedback!

Thumbnail of user pauln1221
1 review
0 helpful votes
April 10th, 2023
Verified purchase

Just a quick email to complain about eBay's money back guarantee policy. I ordered an item that didn't get delivered (although they say it DID). Now apparently 'I' have to do the detective work to find out where it is! And trying to get through to the courier is impossible…. And NOT a free call. So buyers beware - their MBG policy ain't worth a dollar!

Thumbnail of user lucyb300
1 review
0 helpful votes
October 17th, 2022

I've used eBay since 1994. It was first awesome, went to good and now is a money grabbing, low quality service entity. I sold a chair at the weekend - £1. No postage as pick up. £1.60 went to eBay for final sales fee and fixed sales price. I've been charged 10% of postage before too. I'll no longer use it for Selling unless the fees come back down again. Just turned into a money grabbing entity. Sad - as it was epic in its day - however it's ownership has changed, so that probably explains a lot.

Service
Value
Thumbnail of user caitlinh100
2 reviews
2 helpful votes
December 17th, 2022
Verified purchase

I purchased two books of stamps on eBay, 6 weeks later I was informed by the Royal Mail that they were counterfeit.

I reported them to eBay 6 times before they removed the listings. However they have refused to issue a refund because it's outside of the 30 day money back guarantee.

It is eBay's responsibility to make their selling platform a safe place for buyers. They have failed once again.

Tip for consumers:
Do not use.

Products used:
Royal Mail 1st First Class Letter Stamps Brand New x 50 Barcode 2022 Edition

Royal Mail 1st First Class Large Letter Stamps Brand New x 50 Barcode 2022 Edition

Service
Value
Shipping
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Thumbnail of user gaill439
4 reviews
4 helpful votes
January 22nd, 2023

No help at all from eBay with a faulty electronic item which stopped working after only a few months. The seller does not even respond to messages I sent at all, having made many attempts over several weeks. I will not use eBay again for anything electronic or expensive. At the very least eBay should ensure or try to encourage sellers to reply to a dissatisfied customer. However, no follow up or assistance from eBay.

Tip for consumers:
Don't bother, especially with electrical goods

Products used:
mobile phone charger

Thumbnail of user izzy.r.mackenzie
1 review
0 helpful votes
November 21st, 2023

£68 percentage taken even including postage on £180 sales. Not worth it. Will take it to charity shop in future.

Thumbnail of user nataliec427
1 review
0 helpful votes
January 30th, 2022

Avoid eBay
They want passport and driving licence just so you can sell,
They lie, it's not law in UK or USA to give them details, they also lie and say you can't pay fees one off to them, of course you can, but they still shut down your selling listings because you refuse to send over passport or driving licence or council tax proof, birth certificate etc. The worst selling platform, over 15 yrs on eBay and no problems till now, they lost business.

Thumbnail of user huwie39
2 reviews
1 helpful vote
April 6th, 2023

Been with ebay for 21 years. Now sellers can rip you off, first by sending you the wrong items, then messing you around with refunds, only giving partial refunds and making a nice profit on your back. Nice little racket that jdbargins does on ebay.
And guess what, ebay will not allow you to leave negative feedback because they make a nice profit as well.
Just closed my account.

Tip for consumers:
Whatch out for jdbargins, they are a rip off merchant.

Products used:
Bought my own

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Thumbnail of user mehrans10
1 review
1 helpful vote
January 16th, 2023
Verified purchase

EBay uk, way charge too much to sell, keep your money way too long and very bad customer service they not helping at all! Not recommended

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Thumbnail of user carlaj87
6 reviews
16 helpful votes
September 13th, 2022

Shocking robbing company! I have been doing eBay for many years however the new policies are terrible - sold an item, buyer wanted to return, paid for label - however several hours later eBay simply sent a refund despite me following all the return details correctly - what was the point of purchasing and uploading a return label if eBay simply go over your head anyway. Impossible to contact them too!

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Thumbnail of user tracyf506
1 review
1 helpful vote
May 7th, 2023

Ebay have finally now become to big for their boots. They never get back to you when you request call back, their on-line chat bx is stupid as you can only fit in 155 letters at a time! No customer service e-mail address. No way of sending screens to them. No postal address.
I recently was told by my mother that on her account she got a promotional offer £1 in final selling fee's if she opted into the offer, whilst I have been selling a long time and only get 80% off in fee's! It feels disgraceful and discriminatory if you ask me. Should not be allowed to treat people differently who are members with an account. We got our offers on the same date time, jstu different ones, I could be wrong but i think £1 in selling fee's is better than 80% off their normal commission fee rate of 12.8%!

Ebay also think they know how much postage costs will be on an item sent within uk, i post lots of custom made costumes, their values are high at over £200 which costs a lot to send as need to be flat backed, cannot be followed, adding to large parcel sizes! Despite telling over & over again, they ave the check to only let you put in £9.50 postage then take 12.8% off you in fee' plus 30p charge! Good bye ebay!

Products used:
collectibles

Service
Value
Shipping
Returns
Thumbnail of user charlottec38
2 reviews
21 helpful votes
April 17th, 2017

I hardly had a problem shopping at ebay, and they respond effectively and quickly if you don't receive an item. The only thing I would change is that they should allow to put more detailed feedback and also change it when necessary. I recommend Ebay

Thumbnail of user edwardb1362
1 review
2 helpful votes
December 9th, 2022
Verified purchase

Ripped off by this seller highly recommended by eBay. Speaker broken after six months despite careful use. Seller accused me of breaking it intentionally. Nothing from eBay. Having spent £660 on eBay during 2022 I will now not buy from here in future

Thumbnail of user phillipholmes468
1 review
1 helpful vote
September 13th, 2023

I have lost hundred on EBay over the years! It's now a cowboy outfit. I had tec problems so twice signed in as a guest. I was twice sent the wrong part.Twice I tried to return wrong goods for a refund, and got nowhere. They throw hurdles in your face at every command you execute. They, send you broken links? They direct you to old passwords, and dont accept your new ones? They, wont let you return it direct, even if you are in contact with the e Bay shop. It is designed to make the buyer quit, so e Bay piggies can get fat. Their "HELP" center is supposedly a fool proof Algorythm but its full of holes, it's useless. If you manage to contact eBay personally, the clown operator, will say to you, I am not qualified to deal with that, if you ask to speak to a superior worker. They close your case without your concent, then they block you from contacting the site? Once again they walk away with your cash. You can spend days working through their crappy system...They pay uneducated staff pennies. Beware use another platform, stop e Bay from taking your cash...

Thumbnail of user asadk33
1 review
0 helpful votes
April 20th, 2022

I love this product and best product i love it this is my best experience you are the best seller in the ebay

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Thumbnail of user leeb1077
1 review
0 helpful votes
August 17th, 2023

I'm am never buying from eBay again, seller kept my money from no fault of my own, eBay was not willing to help me as a buyer, I would avoid eBay for purchasing goods

Products used:
Vehicle idle control valve

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Value
Shipping
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Thumbnail of user wasif.hussain337
1 review
0 helpful votes
April 6th, 2023

CRIMINAL ORGANISATION for selling, I will be contacting the police and consumer rights bodies.

Buyer in Isle of Man bought my EV charging cable without checking 8 photos with immaculate detail or messaging me for any questions. We could not agree to refund so eBay messaged me and said case is on hold - we will contact you if we need anything. 4 days later they gave him a full refund without contacting me or showing any signs of investigating any detail about what happened. 3 hours of phonecalls later, and my property is stuck in the Isle of Man due to lack of courier service and a potentially fraudulent buyer who won't reply to messages about returning it. After wasting £250 of time on a selling a £65 item, I've lost both the sale money and my property. The only response from 3 different eBay calls is that 'you should have accepted responsibility and sent a postage label to the buyer' when we told you the case is on hold and we are investigating it. EBay have offered no assistance, even after being told this is a buyer fraud, have investigated nothing, never called or contacted me and are now refusing to contact the buyer to help me get my property. There has been no assistance since day one, only justification by saying I didn't accept a return while they placed the case on hold.

A modern day criminal mafia, avoid at all costs unless you want to lose your property and be a victim of fraud. Police, trade bodies and online campaigns wil now commence and I will look at court proceedings. They have lost £10-15,000 of lifetime custom through this crime.

Thumbnail of user simonb457
1 review
0 helpful votes
March 12th, 2023

Dreadful... if you are new to selling or have not sold in a while, don't bother. They will hold your money for between 2 and 3 weeks... including the postage. I was selling some items to try and make some money towards bills etc and I'm now worse off. I've had to find a combined £40 for postage of my sold items which has left me shorter that I would have been if I hadn't sold anything. I have over 140 100% positive feed back for both buying and selling and yet they feel the need to treat me like this. This money is needed now... not in 3 weeks!

Thumbnail of user paulr2247
1 review
1 helpful vote
July 26th, 2022

EBays days are numbered, they are way too expensive on commssions and generate seller problems all day long without any reason. Then they take 3 weeks to pay, then restrict you seller limit to a pointless amount, then any slight issue they hold your money and restrict your account... then the fun starts,! IMPOSSIBLE to speak to anyone, stupid links that send you in a loop over and over to mess you about! LONG LIVE Facebook Marketplace... to sum up eBay is $#*!e!

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