eBay
business logo of eBay

eBay

1.7
How would you rate eBay?
grey star
grey star
grey star
grey star
grey star

eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
874
value
797
shipping
746
returns
712
quality
749
California
1 review
2 helpful votes
Follow Aftab G.
Unfollow Aftab G.
Send Message
Share Review
Report Review

Account restrictions and holding payouts
April 1, 2024
Updated review

They restrict my account without any warning or anything despite being an eBay seller for 8 years with 100% ratings and positive reviews. The reason for restriction was sudden increase in sales. First they asked me to provide with all tracking so I did, then they asked to wait to be delivered then they came up with another Sh-t and start asking for my I.D and stock purchase details which i also did it but then they just restrict my account for 170 days and not only restrict my account but also hold my payouts for for 170 days as well. I mean seriously? They sold my products ( My property) to their customers, they paid for it, products got delivered, eBay got the money but now they hold my money. Who the hell authorized them to illegally hold people's money after selling their products. I have been continuously contacting them and they do the same copy paste messing then from where from India and then hang up on me when i call, they have no idea what the hell are they doing, they are stealing peoples money. They really need to be sued.

Date of experience: April 1, 2024

Account restrictions
March 24, 2024
Previous review

Oh my God! Somebody here tell me what the h-ll is going on with eBay? They restricted all sellers accounts, hold their money ( even for those who is already delivered). I have been an eBay seller for 8 years with 100% seller ratings and positive reviews. They simply restrict my account just because, I got more sale and now they want every single order to be delivered before they reopen my account. I have send them multiple emails, talk to customer service and they have no idea and all i am getting from their internal team is an automated message from people sitting somewhere in the middle of nowhere in lala land asking about something that i already send them multiple times. They are doing illegal investigations and illegally holding sellers money. Ebay seems to be on their road towards serious law suit from sellers.

Date of experience: March 24, 2024
Washington
1 review
5 helpful votes
Follow Adam D.
Unfollow Adam D.
Send Message
Share Review
Report Review

So theirs days are numbered. You can't make money on eBay as a regular seller.
They'll restrict your sales then charge you a below standard fee which makes it over 20 percent the gross cost then they ad sales tax to that which makes it even more. You still got to pay shipping at post office. You then got to worry the person you sold to ain't a scammer and opens bs claim.
It's literally 50 percent when done and thats not considering cost of item sold.
Theirs no protection or care from support
The casinos have better odds to make money no joke

Date of experience: March 17, 2024
Germany
1 review
0 helpful votes
Follow Liu T.
Unfollow Liu T.
Send Message
Share Review
Report Review

Items arrived late
March 13, 2024

Extremely disappointed with my recent eBay delivery. Items arrived late and poorly packaged, resulting in damaged goods. Unacceptable service

Date of experience: March 13, 2024
Virginia
2 reviews
2 helpful votes
Follow Helpful R.
Unfollow Helpful R.
Send Message
Share Review
Report Review

Too many issues
March 12, 2024

I had been a buyer/seller for over 10 years on ebay. They promise a money back guarantee and they promise to back authentic items. Well it would be nice if they would back those promises.
Over the last 2 years I had attempted to sell very authentic LV, YSL, and Coach items. I had authenticity paperwork for all of it, and ebay "experts" removed each one for being "fake". Even when I uploaded authenticity papers and sent them to customer service to prove the items were authentic, they were rejected and taken down. So their so called "experts" are not much of experts at all.
I then had issues with sellers that did not honor the money back guarantee and had to report them. Only after reporting was I offered a replacement and not a refund. I didn't want or need a replacement, I needed a refund.
Also the selling fees are now way too much. Having to price an item well above market just to make a profit is just rotten.
I will say the first few years were pretty good, I just don't know what in the world happened for ebay to go downhill.
I closed my account after my most recent transaction. I definitely will not miss it. I could go on, but the gist is there.

Date of experience: March 12, 2024
New York
1 review
1 helpful vote
Follow Soren M.
Unfollow Soren M.
Send Message
Share Review
Report Review

BEWARE! THEY HOLD THE SELLER'S MONEY FOR 30 DAYS!
Sold a juicer for $1200 and they are holding the money for 30 days after the buyer gave an excellent review about the transaction. They said he has 30 days to change his mind and if he does I can be down $125 it costed to ship it to him and he can just send it back.
I don't think I should be loaning billion dollar companies money for 30 days just in case the buyer changes his mind. I don't want to be held to their 30 day policy on a used item. Complete nonesense. If they want to borrow my money, they should pay interest.

Date of experience: March 5, 2024
California
1 review
3 helpful votes
Follow Jill M.
Unfollow Jill M.
Send Message
Share Review
Report Review

Robots from Hell. Used to be able to get an agent. Not anymore. The bot just says Email and then won't let you type anymore. I have been on Ebay for 20 d*mn years as a seller and a buyer. So, if you need help with something important, forget it.

Date of experience: March 1, 2024
GB
1 review
2 helpful votes
Follow Santi G.
Unfollow Santi G.
Send Message
Share Review
Report Review

Ebay decided to suspend my account whilst I was waiting for a payment on something I sold and I had just paid for a laptop I won bidding.

To sum it up, this laptop was meant to be my daughter's birthday present.

When I called customer services they told me they could not share with me the motives of suspending permanently my account, neither return the money I had paid for something I wasn't going to get. They told me it could take up to 6months until I saw a penny back.

RED FLAG ALL OVER! I HOPE THIS REVIEW CAN HELP PEOPLE STAYING OUT OF TROUBLE.

Date of experience: February 26, 2024
Albania
1 review
2 helpful votes
Follow Aldo B.
Unfollow Aldo B.
Send Message
Share Review
Report Review

My account is restricted without no reason.no reason is given me for this action.What kind of service are you that dont protect the buyers and protect some scam sellers.are you scamm too?

Date of experience: February 26, 2024
Wisconsin
1 review
1 helpful vote
Follow Sean C.
Unfollow Sean C.
Send Message
Share Review
Report Review

Fees
February 24, 2024

The fees are ridiculous I sold something for $450 dollars I actually only got $331 I will never sell another thing on there. And the charged fees for $503

Date of experience: February 23, 2024
GB
1 review
1 helpful vote
Follow David H.
Unfollow David H.
Send Message
Share Review
Report Review

She agreed with the fault but did nothing.She told me to go to trading standards I did result not fit for purpose.Still nothing.

Date of experience: February 23, 2024
GB
1 review
3 helpful votes
Follow Anthony S.
Unfollow Anthony S.
Send Message
Share Review
Report Review

EBAY TOP SCAMMERS
February 23, 2024

EBAY ARE THE BIGGEST ONLINE STEALING COMPANY STEAL YOUR MONEY DONT WANT TO PAY BACK CROOKS AVOID. WORST BUYING AND SELLING PLATFORM IVE EVER COME ACROSS POOR CUSTOMER SERVICE AND RUBBISH COMMUNICATION DONT CARE ABOUT ITS CUSTOMERS JUST WANT THERE FEES THEY WILL HOLD YOUR MONEY AND YOU HAVE TO FIGHT A MILLION ROUNDS IN THE RING WITH TYSON FURY TO GET YOUR MONEY BACK AND YOU MIGHT NOT EVEN GET YOUR MONEY BACK YOUTUBE EBAY KEEPING HOLD AND NOT PAYING YOUR FUNDS SEE IF IM LYING BETTER OFF USING ANOTHER PLATFORM WHERE YOU ARE IN CONTROL AND NOT TREATED LIKE A PRISONER THATS DOING LIFE FOR MURDER AVOID AT ALL COSTS PLEASE.

Date of experience: February 22, 2024
Wisconsin
1 review
4 helpful votes
Follow R F.
Unfollow R F.
Send Message
Share Review
Report Review

The nations #1 online source for buying and selling counterfeit automotive parts listed and sold as genuine. No other online company even comes close to eBay in this department. They invite fraud with open arms.

Date of experience: February 19, 2024
North Carolina
1 review
0 helpful votes
Follow Shannon S.
Unfollow Shannon S.
Send Message
Share Review
Report Review

I got scammed out of 1200 from someone claiming to be a eBay employee. I've never bought or sold anything from eBay EVER before 2-17-24. Well at least I thought it was a eBay employee! My account was set up yesterday and I've never even had a chance to use the account and today I received a email saying I was permanently suspended! FOR WHAT?! I HAVENT EVEN BOUGHT OR SOLD ANYTHING ON EBAY, EVER! I just think it's crazy tht I get suspended AND IM THE VICTIM HERE! I GET SCAMMED AND I GET SUSPENDED?! Please make it make sense! I'm upset, yes. Because I was a victim to fraud from someone claiming to be a eBay employee and I call to see why exactly was I permanently suspended after opening an account tht IVE NEVER USED BEFORE TO BUY OR SELL ANYTHING ON EBAY! And they can't even tell me why I was permanently suspended. I had to make a police report for the scam I experienced and I reported it to eBay and no one called back or even seemed to be concerned! EBay should be suspending the account of the SCAMMER AND NOT THE VICTIM OF THE SCAMMER🙄 I'm not too worried because before yesterday I've never bought or sold anything on eBay I've never used them to purchase anything and after my first experience with eBay and being scammed on my first interaction with eBay I WILL CONTINUE TO USE AMAZON AND TEMU! Below I will upload pictures of the invoice that I received from who I believed to be eBay

Date of experience: February 18, 2024
Canada
1 review
0 helpful votes
Follow Ovidiu C.
Unfollow Ovidiu C.
Send Message
Share Review
Report Review

This is the 8th day since my shipment is still at eBay International Hub! I knew eBay is the worst logistic company, but this is to much... In the future, I stop using the " fantastic service " of ebay. There are so many companies with the same profile.

Date of experience: February 15, 2024
New York
1 review
4 helpful votes
Follow jimmy y.
Unfollow jimmy y.
Send Message
Share Review
Report Review

EBay is down!
February 14, 2024

I used to order things from Amazon and got used to excellent customer services especially when I need to return things.
But folks, be careful with eBay! There is no live person to talk to you no matter which way you try. EBay uses an artificial agent to chat with you while those "agent" never understands what the issues are. They only give a link where your issues definitely are not listed.
And to return a merchandise, you need to pay for the return fee.
Be alert! Never buy anything that is more than, say, $5 so that you are ready to waste the money.

Date of experience: February 14, 2024
Wisconsin
1 review
1 helpful vote
Follow Ana T.
Unfollow Ana T.
Send Message
Share Review
Report Review

Missing items
February 10, 2024

EBay es malísimo para ayudar a encontrar paquetes perdidos, el cliente tiene que hacer el trabajo por eBay, en mi caso tuve que ir al correo y contactar al cliente y buscar el paquete en el vecindario que es lo que el vende te dise hacer y después de todo eBay dise que el caso está cerrado debido que el vendedor otorgó un número de rastreo y tengo que apelar para que el se al cliente pueda ayudarme

Date of experience: February 9, 2024
Illinois
1 review
1 helpful vote
Follow Dameetrious S.
Unfollow Dameetrious S.
Send Message
Share Review
Report Review

Never received item.
February 9, 2024

I've was a buyer and seller on ebay. About 4 years ago, I felt safe with buying and selling. Now I don't feel it is safe to sell, or buy on ebay.

Ebay says they have a money back guarantee, but I tried to return an item for a refund and they denied my return.

About a month later, I paid for an item that delivered to the wrong address, and they denied me a refund.

I had the same problems with aliexpress about 3 years ago and haven't bought anything from the site since. I will NEVER! Shop on eBay again. If I feel like I might not get the item, or my money back, it wouldn't make sense to spend my money.

Date of experience: February 9, 2024
Texas
7 reviews
8 helpful votes
Follow F g.
Unfollow F g.
Send Message
Share Review
Report Review

MISLEADING PRODUCTS
February 7, 2024
Updated review

I LIKE TO BUY HATS. UNFORTUNETLY THEY HAVE A RACKET. THEY SELL ENTIRELY DIFFERENT HATS. THAT IS LISTED IN THEIR WRITE UP. THE PICTURES SHOW BETTER QUALITY HATS. THICK MATERIAL. NICE UPRIGHT HATS. WITH NICE CLOTH VALCRO BACK STRAPS. WHAT I RECEIVED FROM THESE DIFFERENT SEPERATE SELLERS. ARE LOW GRADE, CHEAP MATERIAL HATS. SO THIN IN THE MATERIAL. THAT THE HATS CANNOT STAY UPRIGHT. ALSO THESE CHEAP HATS COMES WITH CHEAP PLASTIC BACK STRAPS. THAT CANNOT STAY FASTENED. TOTALLY DIFFERENT FROM THEIR PICTURES. IN THEIR LISTINGS. FROM ALL THESE DIFFERENT SEPERATE SELLERS. IN THEIR PICTURES ON THEIR LISTINGS. AND THESE DIFFERENT SEPERATE SELLERS, ALL GETS THEIR HATS FROM JAPAN. EBAY WILL ABSOLUTELY NOT DO NOTHING. AS LONG AS EBAY GETS THEIR PERCENTAGE OF THE SELL. I HAVE EXPEREINCED THIS ON MANY DIFFERENT SEPERATE SELLERS. I STRONGLY SUGGEST THAT THE CONSUMER STAYS AWAY FROM THIS FLIM FLAM RACKET. THAT EBAY AND THEIR SELLERS ARE OPERATING. CHISLERS AND SCAMMERS ARE WHAT THEY ARE.

Date of experience: February 7, 2024

POOR QUALITY
April 29, 2023
Previous review

I HAVE BEEN RECIEVING POOR QUALITY HATS. AFTER I RECIEVED THESE. I LOOKED UP SELLER'S PAST REVIEWS. AND OTHER BUYERS HAVE MENTIONED THE SAME THING. ON THE EXACT HATS. YET SELLER CONTINUES TO SELL THESE POOR QUALITY HATS. AND AS LONG AS EBAY GETS IT'S SHARE FROM SELLER. EBAY WILL ONLY ASK QUESTIONS LIKE. WELL. DID YOU RECIEVE YOU'RE ORDER? YES. POOR QUALITY MATERIAL HATS. VERY SADDENED THIS IS.

Date of experience: April 29, 2023
Illinois
1 review
1 helpful vote
Follow Adam S.
Unfollow Adam S.
Send Message
Share Review
Report Review

EBay customer service will always side with the customers, never the sellers. If you plan to sell on eBay, expect buyers to take full advantage of this perks to get free items, make obvious false claims, and tear down your business since eBay will do nothing to help you

Date of experience: February 6, 2024
TC
2 reviews
5 helpful votes
Follow Candia E.
Unfollow Candia E.
Send Message
Share Review
Report Review

A company that does not care about customer service!
I have been using eBay for years as a seller and buyer, and although, realising some poor customer service, here and there...I continued. What was the final straw for me? I recently changed my email address (starting afresh), and with this, I opened a brand new account with eBay linking my personal PayPal for purchases. Literally 5 minutes after my first purchase, my account was suspended and blocked. I contacted customer service to guide/assist me with reinstating my account... here's the response?

Ebay:
1) What are the items that you are planning to purchase on the site? 2) What would be the mode of payment for your purchased items?
This restriction is permanent. You will not be able to participate in any buying or selling activities on eBay. In addition, any other accounts that you own, or that are associated with this account, will also be restricted.
I'm really sorry but we will have to refrain from sharing the exact reason why we have to suspend this account because it will mean that we will have to disclose our internal procedure to detect risks with the account. I would request you to avoid using eBay for your trading needs.
It seems like we have no other concern concerns right now to be addressed, so I would need to close the chat right now Else, You can do let me know if there is anything else other than this?

Date of experience: February 6, 2024

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace


ebay.com
Founded in 1995
San Jose, CA, Canada
+523