eFireplaceStore

Easy to find and order online. Available sizes were clearly marked

Nice looking and sturdy. Good price ($100 cheaper than the same set sold at other retailers), and shipped quickly.

Shipment of product and advice on what to buy was good. But when I received the product and called about the placement of the gas line as gas source was on left side and gas line on right side. I was told that most are made with gas connection on right side and I need to route a longer flexible gas line to the right side. I hired a plumber and the plumber took one look and reversed the gas connection so it can be hooked up to the left side. How could their tech guy not know this very basic fact.

No hassle told him what we were looking for and they gave us exactly what we want. Didn't push anything else on us easy

Product was as described. Looks great and I'm very pleased. Delivery was prompt.

Received expert assistance in choosing the right components to finish a complex chimney design. Products were shipped within 24 hours and received in 48 hours. Great experience

I received shipment from fed-ex that came from e-fireplace. The pallet was poorly wrapped for shipment and items came damaged. Some were documented that they were damaged on arrival. Somewhere, someone wrapped more shrink wrap so visually looked o k on the out side but when I removed the plastic, the back of the fireplace was dented up with tines from a forklift. Now I waiting to hear back from and could take up to six weeks before damaged product is resolved, then 3 weeks shipping for a new fireplace.

Nowadays, it is uncommon to find such superior customer service out of a company, let alone an online company. I would HIGHLY recommend this company. They helped me order parts and install them in my fireplace to get it running.

Good experience, good price, easy to install, fast delivery

I purchased a fireplace unit, mantle and other accessories on October 16th with an understanding that they were in stock. Shortly after my purchase I was notified that the unit was not in stock and would ship on Nov. 16th. On Nov. 19 I asked about the unit again and was told it would not ship until Dec. 15th. And asked if would I like a different unit. But, I have already paid for and received the blower unit and lighting. After some communication with the customer service department they resolved the issue fairly and promptly.

Order was processed and delivered in a timely manner. Log set was perfect for our needs and very reasonably priced. Has some interaction with tech support and it went as well as it could. Would do business with them again without reservation.

We ordered a ventless fireplace with ceramic logs and ceramic liner. I opened the fireplace box once the driver dropped it off and it was fine, exterior cardboard box not damaged. The problem came when the installer opened the undamaged box for the refractory panel liner and 2 of the 3 panels were broken in half. Packaging insufficient for fragile inserts. Since we were doing an addition, it was 4 weeks since we purchased the unit. Upon sending the photos and filing a claim, they said since we didn't open we can't prove it was broken in transit and since it wasn't noted on the shipping label, they would do nothing but offer an apology. Paid $350 for broken panels. Unless you are going to make sure the driver (who wants to leave) stays the 20 minutes it takes to open every box and inspect, don't waste your time.

Sales agent as very knowledgeable. Replaced my item that had been discontinued with the exact match

First, it was very easy to place the order. The order arrived before the estimated date of delivery… That was most welcomed!

This beautiful bronze candelabra fits perfectly in my fireplace. Can't wait to snuggle up to a good book and a beautiful fireplace!

Fast shipping, good quality and good price, good communication.

Wonderful experience with efireplaceStorer. Ordered replacement logs which came the next day and everything was perfect.

Was nicely surprised on the total kit. Was just expecting a basic support.

Website was easy to follow and ordering was simple and delivery was very fast.

Customer Service is horrible, i got yelled at by stating that the order i picked is different what arrived. Beware of talking to * from customer support. She is not shy to blame the customer and telling what they do wrong.
Item received vs item advertised
Update: I received a call from Customer Service Manager,*. She was very kind and did her best to resolve my problem. I have received refund within 4 business days (~95% of my original purchase price). Thanks for that. Regardless, i should have never had to escalate this issue to begin with.
Anyway i am upgrading my rating from 1 star to 3 stars.

*Personal information redacted by admin

Easy to install and looks ok Merry Christmas+++++++++++++++++++++++++++++++++++++++++++
NMPEB/NMVPEH

The eFireplaceStore rep, Mr. Jeff Power fit me into his schedule (December 14) earlier than originally expected (December 30).
He discovered a simple correction to my gas insert problem. Also brought to my attention the need for regular maintenance visits.
Marked my calendar to make that appointment late summer/early fall 2023. Yay, able to enjoy my gas insert when my family gathered for Christmas!

We needed a replacement for our indoor gas fireplace. EFireplace had exactly what we needed at a great price, with prompt delivery.

Web site was VERY easy to navigate and understand.
The actual Fireplace insert was well made, complete and fairly simple to install.
It works wonderful and has a realistic, wood fire look when burning.
I am actually going to buy at least one more unit for another fireplace in our home.