Elavon

I called to inquire about costs. The rep insisted she have my banking info to provide scheduel of costs. I told her I was a new business owner and wanted to wait a few months before using the service. I was sent a letter and email telling me to contact Elavon when I desired to begin service and be sent a POS. Then right away they began to charge my bank account, first $60 then $195. I called Elavon and complained. I had my bank reverse the charges. Then Elavon sent my account to collections! I did not even use their service. BEWARE!

Worst customer service i have ever experienced in my 40 years if being in business…….it's IMPOSSIBLE to actually speak with someone. They do all by e mail, and you don't know who your talking to …….

As treasurer of a non-profit, I felt Elavon overcharged is on multiple occasions and I would not recommend them for anyone.

Had an account with Helcim/Elavon. They decided to split and I stuck with Helcim. Little did I know, Elavon had a separate account and were charging us $99.99 monthly under the generic description, "Merchant Fees" which I didn't catch for quite some time. When I finally found out it was Elavon over a year later, I called for a refund, was hung up on several times and was refused a refund despite never receiving a single notice by mail, email, call or text about my "contract" or bill. I had recommended Helcim/Elavon for years, but it looks like Helcim was doing the good work for customer service. This industry lives and dies by reputation and Elavon has decided to take shortcuts for quick profits at the expense of long-term gains. What they are doing is theft. Stay away.

I pay 400 dollars per month small bussiness. You can't talk to costumer service. They hang up on you very bad. Please believe this

To much run around. Resubmit paperwork to many times.No one knows Why? Hummmm... Big circle jerk, I's unreal how many times they tell you something then they never follow through. Hope the FTC shuts them down. They are in co-hoots with US Bank So, do not open an account with that bank! The CEO needs vaseline to pull his head out of his $#*!. I submitted So many documents to get a refund because they drained my biz account of fees 49.99 each month during covid -19. Which they agreed not to do but did it anyway. They have corporate offices in Atlanta, Ga. The state attorney general has every right to shut them down. Report them to Senator of the state of GA. As well.

Webster's dictionary needs to add to the definitions of shyster, liar, scammer, swindler, crook, hoodwinker and bamboozler one word...ELAVON! This is not a one star review, this is a negative 10,000 review! Could never get into mypaymentsinsider.com account because they always locked me out and reset my password. Ostensibly, because they did not want me to see all of the fraudulent and fictitious charges that were being added to and then stolen from my account. Was told by my account representative they would be upgrading me from my existing account which, I can only assume meant he would receive thousands more from me unethically. Do yourself a favor...DON'T EVEN CONSIDER ELAVON! Unless they start making elavon toilet paper...then use them as much as you want!

Left well deserved bad review on their end naming representative assigned to me by name. They attempted to get the other app it was on to force me to change it. I'll say…….it wished they'd paid that type of attention to me when I was a customer.

Company is based in Ireland
Company is based in Ireland, extremely rude and ill mannered female that put the telephone down on me not suitable to work in this job at all aggravated feepaying customers definitely cannot will not and should not recommend this company
Date of experience: 01 March 2023

My company recently wrote a negative review over Authorize. Net and Electronic Payments co. We endorsed our new processor Elavon. We are a large art & antiques co with part of an internet sales platform we conduct some business on. Card processors & merchants are being faced with a new scam called Friendly Fraud. Thats when a buyer makes a purchase then invents some fictional issue as an excuse to keep your goods and not pay for it as well. Oddly thats simply called felony larceny but of course nothing can be that simple anymore. Its now called Friendly Fraud. Long story short Elavon quickly failed to protect us in such a case & we quickly caught them trying to hang us onto to dry when they have an absolute fiduciary responsibility to protect the merchant from fraud along with their assets. We did a lot of research on this getting all the way into Tiffany at Elavons Fraud dept in Knonxville Tn. After a quick round of very simple questions Tiffany could not even tell me what legally defined Fraud. The poor girl doesnt even know that simple question running their Fraud dept. Elavon is as slimy as others. We won this dispute when our own bank interceded in our behalf. Thanks Berkshire Bank. You are awesome. Elavon is another basket full of weasels

Elavon is by far not only the worst Merchant service company, but probably the most dishonest and unethical company currently operating on planet earth. They said whatever they needed to pull our business from our former merchant provider of 7 years.
Within our first 3 months, they processed $1.3m which is our standard. Then without warning their Risk team decided to hold our funds without provocation or reason for the past 3 weeks holding over $70k and let us know unless we provided a $700,000 Line of Credit our account would be canceled?!? NO Warning, NO ability to other options, nothingand weve never had a chargeback or return in 7 years. No chargebacks, no fraud, no reason whatsoever to warrant this action. They would only respond after multiple follow ups, only agreed to release funds after multiple follow ups and incorporating attorney involvement. They lost a client for no reason and well certainly do all we can to warn others to not get blindsided by this corrupt company. Costco should be ashamed this is their preferred partner.

Good morning. Today is Sunday December 6,2015, SIX WEEKS since my terminal crashed on October 22,2015 and I was to be shipped a new one. My account at Regions bank has been debited $357.84 for a terminal that I have yet to receive. I include the text from Elevon's response:

"Due to current industry events, including the event that resulted in this terminal's failure, equipment stock shortages caused this purchase order to be held until new equipment is available, missing the delivery target. This equipment shipped today, November 11 and may be tracked using UPS tracking # 1Z370E*******248.
The terminal purchase price of $357.84 ($336.00 terminal, $21.84 tax) is listed on the October 31,2015 merchant billing statement"

Where is my terminal that you charged me for 6 weeks ago?

It is extremely disheartening to know that his company that deals with your financial transactions is so unscrupulous with their business practices. In their response they state
"We value our customers very highly and wish at all times to treat them professionally and with great courtesy. We hope to continue serving you and appreciate your business." This comes from a reprinted manual.

Have they checked to see if the terminal has been delivered? Have they followed up with me to see if I received it?

Again, what someone SAYS is insignificant. Someone's ACTIONS speaks volumes.

Again, I await the refund for the terminal that I have been charged for on October 22,2015 and that i have NOT received as of December 6,2015. May there are STILL having DELIVERY ISSUES as they said before:
"Due to current industry events, including the event that resulted in this terminal's failure, equipment stock shortages caused this purchase order to be held until new equipment is available, missing the delivery target". The target date was OCTOBER 26,2015. Where is my terminal?