• Eldorado

Eldorado

Overview

Eldorado has a rating of 1.22 stars from 151 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eldorado most frequently mention customer service, suspicious activity, and live chat problems. Eldorado ranks 871st among Gaming sites.

  • Service
    107
  • Value
    102
  • Shipping
    91
  • Returns
    97
  • Quality
    101

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.6%
Positive
1
Neutral
1
Negative
61
71
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I'm absoluty disgusted the way he treated me unfairly and the same as the customer service agent.
How would you rate Eldorado?
Top Positive Review

“Despite the negative reviews Support was VERY helpful from preventing me from getting scammed!”

Chandler R.
11/11/23

Shout out to Sam on the El Dorado Support Team! They helped me out immensely with getting me a refund after I noticed something sketchy with a genshin account that seemed to have a history of being reclaimed and after providing suitable proof I was going to be scammed I was able to close the dispute with a win on my side! Thank you so much Sam if you'll even check this site!

Top Critical Review

“Worst marketplace 2023”

Lady Cerise B.
1/4/24

One of the worst service marketplace ever. It took me 5 hours to get verified. With support who was the most mean and stupidest person ever! When i got verified, i had ordered another one so i paid 3 times. Refund in approximately 5 to a few days. It's been a month now. I am going to oppose paiement. Worst service ever. The only good thing are the seller but the website is very thrash. And then they ban me for multiple account so that i cannot contact them.

Reviews (151)

Rating

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Other

Reviews that mention popular keywords

customer service (12)
Thumbnail of user ladycerisebeckett
1 review
1 helpful vote
January 4th, 2024

One of the worst service marketplace ever.
It took me 5 hours to get verified. With support who was the most mean and stupidest person ever!
When i got verified, i had ordered another one so i paid 3 times. Refund in approximately 5 to a few days. It's been a month now. I am going to oppose paiement. Worst service ever. The only good thing are the seller but the website is very thrash. And then they ban me for multiple account so that i cannot contact them.

Products used:
account boosting

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Thumbnail of user olegi22
1 review
10 helpful votes
January 10th, 2024

They request all your ID information with photo
Right after this, you'll get immediate permanent account suspension with reason 'Suspicious activity'

Products used:
buying game currency

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Thumbnail of user adamvandetta
1 review
2 helpful votes
January 19th, 2024

I happened months ago. I tried to verify with my ID but when I sent my photo of me and my ID they immediately suspend my account permanently. They didn't give any reason and just said only their team knows. I checked in sitejabber turns out I'm not the only one who's identity is stolen.

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Thumbnail of user danc1777
1 review
0 helpful votes
February 2nd, 2024

I had bought a Pokémon GO account a while back and had verified as a buyer … no issues transaction went smoothly. Then today I verified as a seller and was told that I could not sell but that I can still buy on the site. No reason provided.

Products used:
Pokémon GO account

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Value
Quality
Thumbnail of user babarabab265
1 review
3 helpful votes
January 5th, 2024

I used this website for years i give it everything and i had over 100 reviews but suddenly they banned me and didnt even give a reason.i am so disappointed at it at least you should give respect to your sellers

Tip for consumers:
Please give some respect your sellers because of them you are getting your money

Products used:
I was a seller

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Thumbnail of user sorinsisilviu97
1 review
4 helpful votes
November 8th, 2023

First time on dorados gays
Same problem like martin
DO NOT use this site. Today I sent my ID and a photo of myself to get verified as a seller. 10 minutes after that I got suspended, no reason given. Asked the live chat support, they didn't give any reason neither and also I got banned from the chat since I can't use it anymore.

Tip for consumers:
Yes dont use eldorado.gg its a lithuania

Products used:
account fortnite

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Value
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Thumbnail of user chandlerrassavong02
1 review
0 helpful votes
November 11th, 2023

Shout out to Sam on the El Dorado Support Team! They helped me out immensely with getting me a refund after I noticed something sketchy with a genshin account that seemed to have a history of being reclaimed and after providing suitable proof I was going to be scammed I was able to close the dispute with a win on my side!

Thank you so much Sam if you'll even check this site!

Tip for consumers:
While their refund policy is really stringent and sometimes runs out the clock on certain games, I have not had a more pleasant experience with customer service than I have had with Eldorado on account reselling sites!

Products used:
Account Reselling

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Value
Shipping
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Thumbnail of user hypeartsfx
1 review
0 helpful votes
March 5th, 2024

Tried it 3 different times and was sold stolen accounts all 3 times. Today I messaged Support and they literally laughed at me... Site is a joke, don't trust it go to playerauctions

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Thumbnail of user lucamerlin2003
1 review
8 helpful votes
November 8th, 2023

I discovered the site, tried it out, and (well obviously) in order to sell stuff i had to verify my ID, which i did. The process is very fast! In 5 minutes i was permanently banned for suspicious activity for no apparent reason. I asked the support, the support told me they couldn't talk about it and closed the chat... I really don't recommend this website. It is apparently a well known problem that makes the website unusable

Service
Quality
Thumbnail of user jessotara
1 review
0 helpful votes
March 25th, 2024

What a scam of a site. Terrible customer service! I paid extra for a warranty, then the information I got for an account I bought wasn't usable, refused to refund me. You pay for a warranty that doesn't even work. Such a scam. Also when you talk to customer service they respond like NPC'S. They also told me that in 24 hours they cancel the order if issue isn't resolved, which the issue wasn't. 24 hours come and they say the same thing. The seller can pretend to be helpful by simply responding so the order never gets cancelled, they can lie and run down the clock until your warranty is gone and then the order can't be refunded or cancelled. It's a huge scam!

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Thumbnail of user montybyrd5
1 review
0 helpful votes
March 20th, 2024

So I bought a account for 14 dollars and it bout another account for 94 dollars and I contacted the app and they said I didn't spend money I don't appreciate getting scammed that fast I thought it was a legal app but it's not

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Thumbnail of user sergin1
1 review
0 helpful votes
February 12th, 2024

They banned me for no reason because I positioned my ads well and I was making money, I believe that the admins are the owners of some stores and when they invade their business they ban you

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Thumbnail of user martins1301
1 review
8 helpful votes
September 28th, 2023

DO NOT use this site. Today I sent my ID and a photo of myself to get verified as a seller. 10 minutes after that I got suspended, no reason given. Asked the live chat support, they didn't give any reason neither and also I got banned from the chat since I can't use it anymore.

So... You give them your real life identity and they suspend you immediately without any reason given. Be aware of identity theft.

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Thumbnail of user haipeohs
1 review
1 helpful vote
December 9th, 2023

I purchased an account and it wasn't as described. When I tried to dispute it the seller provided a false screenshot and support closed it then refused to reply to my tickets. I messaged them again, provided information on the account/order, and then got permanently suspended. I had previously purchased accounts that had no issues and was a happy customer but the one time I got scammed, I was the one who got punished while the seller remained active.

Tip for consumers:
Do not buy from this site, go use playauctions if you want actual humans supporting and selling you products.

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Thumbnail of user noore12
1 review
9 helpful votes
August 24th, 2023

They are just stealing your personal info. Once they get your documents they ban you with no explanation at all. And the live chat is **** like the way they ignore you u can only have one answer from them and it's about how can I help you …. Your account has been suspended for no reason and then leave you in chat saying nothing. This website should be blocked as soon as possible and we need to report then for steeling our information. Shouldn't even get 1 star

Thumbnail of user icyone58
1 review
18 helpful votes
May 5th, 2023

A newcomer, started to create an account, have met all the requirements, after couple minutes got a notification says account suspended Permanently, Reason: Suspicious Activity. Like, seriously?
Contacted customer support, and they said nothing can be done here even tho if I newly applied my documents. No details given for account suspension.

Thumbnail of user junoesques13
1 review
7 helpful votes
April 7th, 2023

This website is a scam. I purchased an account for $60. I received it, but six days later, it was pulled back. Do not trust sellers on this website. They give you a ransomware email domain that hijacks accounts, known as "rambler.ru." If you're ever purchasing an account from someone, contact the seller first and ask what email domain the account is linked to. But Eldorado does not have the option to contact sellers unless you purchase the listing, which is unnecessary. So don't purchase anything from this website, especially accounts. There's a higher chance of the account getting pulled back rather than keeping it.

Thumbnail of user zedascouvezinhas
1 review
1 helpful vote
January 21st, 2024

My account was suspended for no reason, even they cant provide a reason for it. The suspension occurred after the legal documents were submitted which makes everything more suspicious.

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Thumbnail of user quadro.tony.da
2 reviews
3 helpful votes
November 24th, 2023

They permanently suspending ALL accounts who apply for a seller verification. First i thought it was something wrong with my docs, while all was okay, then i started to notice similar reviews and reports all over the internet. After that i asked some of my friends to register and apply for selling too, everyone of them was permanently suspended in few minutes after verification was approved. So there is two conclusions - they do not want any new sellers anymore OR they just stealing all your personal information, to sell this database later. DO NOT TRUST THEM!

Tip for consumers:
scam, avoid

Products used:
scam, avoid

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Thumbnail of user grobler.heinrich
1 review
7 helpful votes
September 20th, 2023

They Steal your Information After verifying your account so you can start selling accounts. After you Sent your ID or License with your Face pic they will Suspend your account. These people are selling stolen accounts from other players Aswell. I got my own stolen account back from there after some Hacker hacked my R* Trying to talk with support, doesn't help. They cut you off or Block you from joining the site.

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Thumbnail of user m66904415
1 review
0 helpful votes
February 21st, 2024

Got scammed twice and out 20$ will never be buying from here everybody buy from Zeus x way better bad site all in all

Thumbnail of user andresp128
1 review
2 helpful votes
January 3rd, 2024

THEY ASK YOU FOR YOUR ID AND A PHOTO OF YOU, 15 MINUTES LATER THEY BAN YOU AND EVENTUALLY BAN YOU FROM THE SUPPORT CHAT. Part of the thing they say is "your account can be suspended without providing any further details." DISGUSTING

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Thumbnail of user notsuret
1 review
3 helpful votes
November 10th, 2023
Verified purchase

Took my money gave a fake account details to me. Went to try them, nothing att all was working paid money for nothing! Don't buy!

Products used:
Nothing

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Thumbnail of user zdzyldevelopment
1 review
0 helpful votes
March 7th, 2024

A few purchases might go through, but eventually you'll get scammed and they'll refuse to refund you. Avoid this website at all costs

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Thumbnail of user sophiar351
1 review
3 helpful votes
November 25th, 2023

Spent well over 200 dollars on around 5 accounts and I have nothing but crap to show for it. I don't reccomended this company, 9/10 they change the infomation weeks day or even months later. Every account i've had was taken, every. Single. One. Don't bother, just don't bother.

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From the business

Eldorado GG is the leading provider of in-game goods and services for video game players.

Company Representative

Thumbnail of user matthewt509
Matthew R.
Typically does not respond to reviews

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