• Elite Insurance Group

Elite Insurance Group

Overview

Elite Insurance Group has a rating of 4.41 stars from 140 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elite Insurance Group most frequently mention customer service, great experience, and new home. Elite Insurance Group ranks 1st among Home Insurance sites.

  • Service
    14
  • Value
    13
  • Quality
    36

Proactively asks for customer feedback

Positive reviews (last 12 months): 97%
Positive
32
Neutral
1
Negative
0

Instant Feedback

40 reviews

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How would you rate Elite Insurance Group?
Top Positive Review

“Great service”

Karen B.
10/20/23

Nicholas was awesome! Finding out our insurance was ending at the end of this month was a little stressful. I called several companies trying to find coverage. Elite, and Nicholas were by far, the best, not only in terms of rates, but in knowledge and customer service as well. I highly recommend them!

Top Critical Review

“No one answers”

James M.
10/12/21

I called over and over again, trying to get someone. When I left a message, no one would call back. And, when they finally called back, I was in my car and couldn't talk to give them the info I needed to, so the agent called back and I didn't get the ring so, I had to call back. I didn't get to the agent in time. He was gone. Left several messages, and no callback. If it wasn't, I got my insurance through them I'd never use them as an agent.

Reviews (140)

Rating

Timeframe

Other

Thumbnail of user karenb4931
1 review
0 helpful votes
October 20th, 2023
Verified purchase

Nicholas was awesome! Finding out our insurance was ending at the end of this month was a little stressful. I called several companies trying to find coverage. Elite, and Nicholas were by far, the best, not only in terms of rates, but in knowledge and customer service as well. I highly recommend them!

Thumbnail of user isabelc209
1 review
0 helpful votes
May 30th, 2023
Verified purchase

I don't know yet!

* Elite Insurance Group attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user elliotc56
1 review
0 helpful votes
January 7th, 2023
Verified purchase

I'm writing to give credit where credit is due. Adjectives such as patient, professional, personable are simply insufficient and barely scratch the surface regarding my incredible experience with "Ashley Robinson". I'd recommend your consideration, at the very least, to acknowledge this outstanding representative in the presence of her peers. I'd be pleased if you could also pass this along to Ashley. Thank you.

Thumbnail of user douglass1221
1 review
0 helpful votes
December 12th, 2023
Verified purchase

Pleasant. The agent was very professional, knowlegible and courteous.

Thumbnail of user arthura341
2 reviews
0 helpful votes
June 11th, 2023
Verified purchase

Very professional. I was not aware of how easy it was to have the Elite Group find the right insurance company to cover my new home. They gave me the right coverage I was looking for at a competitive price. They also contacted my mortgage lender to have my premium included in my monthly mortgage payment prior to closing. Did not have to pay any money up front. It will all be taken care of at closing. Just e signed a couple of documents and done. Easy!

Thumbnail of user beatal9
1 review
0 helpful votes
October 1st, 2023
Verified purchase

Greg Phelps was absolutely the best insurance to deal with.
I will be sending him all my referrals that need Auto and Homeowners insurance.
Thank you

Thumbnail of user jacobl436
1 review
1 helpful vote
August 7th, 2022

I had been shopping around for insurance on my new car for quite a while, but was getting fed up with answering the same information for each and every website and getting a ton of calls, so I decided to call and was connected with Joseph. He answered all my questions in a direct and respectful way, while also helping me get the best deal. It was fast and painless, I will definitely be calling Joseph for all of my future insurance needs! If they keep hiring people like Joseph, I'm sure the business will go very very far!

Tip for consumers:
Ask for Joseph!

Products used:
Bought insurance through a broker

Thumbnail of user danielw2476
1 review
0 helpful votes
November 17th, 2023
Verified purchase

Very friendly and helpful
Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzxz

Thumbnail of user melissar2079
1 review
0 helpful votes
July 14th, 2023
Verified purchase

Elite does all the work and they are saving us $1500.00 a year with auto and homeowners. Had Travelers previously and policies increased with no changes, they claim inflation! Thank you elite for your hardworking team! Special shout out to Edward!

Thumbnail of user sigmundb2
1 review
0 helpful votes
March 15th, 2023
Verified purchase

Edward understood my challenges and priorities. He sold me insurance by finding a policy with a good insurer at a fair value. I believe he made the extra effort to fashion a policy with the insurer at a lower price with all the same protections.

Thumbnail of user kevinr1988
1 review
0 helpful votes
July 20th, 2023
Verified purchase

Albert had reached out to me regarding an inquiry for condo insurance. He quickly and efficiently helped me get a great rate on not only my condo insurance but auto insurance as well. He was easily reachable and answered all my questions in a timely fashion. Very professional and friendly. Would definitely recommend him to anyone.

Thumbnail of user shawnp418
1 review
0 helpful votes
April 1st, 2023
Verified purchase

Linda was great, super helpful and responsive. I enjoyed working with her and will continue to do so.

Thumbnail of user jamesm464
4 reviews
90 helpful votes
October 12th, 2021

I called over and over again, trying to get someone. When I left a message, no one would call back. And, when they finally called back, I was in my car and couldn't talk to give them the info I needed to, so the agent called back and I didn't get the ring so, I had to call back. I didn't get to the agent in time. He was gone. Left several messages, and no callback. If it wasn't, I got my insurance through them I'd never use them as an agent.

Products used:
insurance

Service
Value
Quality
Thumbnail of user chardonnayr
1 review
0 helpful votes
September 24th, 2023
Verified purchase

This was a great experience as a girt time homebuyer. The representative was very knowledgeable and had no problem explaining the quotes that I personally researched thinking were a better deal. Great pricing for even better coverages. Thanks guys!

Thumbnail of user noraw99
1 review
0 helpful votes
October 6th, 2023
Verified purchase

Curtious and professional. Found me insurance when I thought no one else could. Great experience.

Thumbnail of user timb1578
1 review
0 helpful votes
June 29th, 2023
Verified purchase

My experience was long, but well worth the time spent on the phone with my agent. He saved me quite a bit of money as I was moving from one state to another and helped me get everything ready for my new home.

Thumbnail of user jasona1350
1 review
0 helpful votes
July 9th, 2023
Verified purchase

Heidi was a great help. She payed out a bunch of options for my homeowners insurance and helped me choose the right one. Very positive and you can tell she loves her job! Glad I made the right decision.

Thumbnail of user mistyg126
1 review
0 helpful votes
May 20th, 2023
Verified purchase

Awesome from. Start to finish my customer service was fantastic! I think his name was Jason.

Thumbnail of user benm1021
1 review
0 helpful votes
February 17th, 2023
Verified purchase

Nick was great to work with. Super knowledgeable and easy going. 10 outta 10 would recommend.

Thumbnail of user damonj67
1 review
0 helpful votes
May 21st, 2023
Verified purchase

The agent who contacted me was professional and personable. She was very knowledgeable and obviously wanted me to have the appropriate coverages, not just ones that would benefit the agency or insurance carrier. Excellent experience.

Thumbnail of user catherineb1437
1 review
0 helpful votes
September 29th, 2023
Verified purchase

I had a great experience with Elite Insurance Group, they found me great coverage at an affordable price. They also did it very fast and had everything ready for me to start coverage on the date I requested.

Thumbnail of user franklins154
1 review
0 helpful votes
September 18th, 2023

I worked with Heather Sitsler. This was my first time purchasing a home and Heather was great. She was very patient with me and detailed in her responses to all of my questions. I had an absolutely wonderful experience.

Thanks Heather!

Thumbnail of user barbarap2356
1 review
0 helpful votes
September 19th, 2023
Verified purchase

Excellent service by Alex. It was a very easy process compared to other brokers I worked with.

Thumbnail of user paulh2446
1 review
4 helpful votes
March 27th, 2022

The company is just a big phone room, not really an insurance agency. They have admitted to me that they are an in bound phone service. I want a real insurance agent, instead I got a phone room. I WOULD NOT RECOMMEND THEM!

Thumbnail of user christophera723
1 review
1 helpful vote
March 24th, 2022
Verified purchase

Josh did an outstanding job finding me some insurance after being on the phone with other companies for a week straight. When I got on the phone with him he was very determined to make sure he was getting me the very best rate. He cutting insurance policy in half. He decently went above and beyond any other agent I have talked with!

Tip for consumers:
1234

Products used:
23t7

Service
Value
Quality

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Company Representative

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IT K.

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