• eMag.ro

eMag.ro

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Overview

eMag.ro has a rating of 1.42 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eMag.ro most frequently mention next day problems. eMag.ro ranks 654th among Marketplace sites.

  • Service
    20
  • Value
    19
  • Shipping
    19
  • Returns
    19
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
7
See all photos
How would you rate eMag.ro?
Top Positive Review

“Super seller!”

The Arch R.
11/16/20

Super seller! + great quality products + fast delivery (1 - 8 days) + nice and safe package - sometimes (extremely rare) the packing is not proper for some products - the box of some products arrived a little bit "wrinkled", or some liquid products leaked inside the package - some products not exactly as pictured (extremely rare)

Top Critical Review

“Shitty scammer company”

A F.
1/10/23

They do not deliver the order but take your money in advance, on a top of that do not answer calls and emails. Outrageous! Stay far away from them

Reviews (47)

Rating

Timeframe

Other

Thumbnail of user af638
1 review
3 helpful votes
January 10th, 2023
Verified purchase

They do not deliver the order but take your money in advance, on a top of that do not answer calls and emails. Outrageous! Stay far away from them

Tip for consumers:
Stay away

Products used:
shearling pillow

Service
Value
Shipping
Returns
Quality
Thumbnail of user antont41
1 review
5 helpful votes
November 5th, 2021

These clowns will list products they do not have in stock, will gladly accept your order and will delay it with weeks without any communication on the status. When contacted, they will say they have no information because the product is not sold by them and will tell you you will have to wait an unspecified time in addition. Do not buy from these Romanian scam artists do not trust them and avoid them at all costs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tudorm
1 review
3 helpful votes
January 9th, 2021

Produs cumparat ca nou primit resigilat si cu o piesa lipsa. Asta dupa ce cumperi de la ei de ******* lei in ultimii ani (de pe cateva conturi). Am avut probleme si cu Emag Genius dar s-au rezolvat, mi-au dat si un voucher (preferam sa nu doar sa nu ma enervez). Am luat-o totusi ca o eroare dar se pare ca Emag s-a pus pe tepuit romanii bine.

Thumbnail of user mar49
1 review
2 helpful votes
April 21st, 2023

As a seller things a horrible. Any can leave fake feedback and can lie that the order is not received. You can wait for more than 6 months to get an answer from the message center or maybe you will never receive an answer. Is very sad that those people hold the marketplace in Bulgaria and Romania and over the years things going worst. As a buyer, you can not see the shipping company, and you can not choose the delivery office, 10-12 years they could not fix that...

Tip for consumers:
Wish soon to have real marketplace in our country

Service
Value
Shipping
Returns
Quality
Thumbnail of user mihaip11
1 review
3 helpful votes
December 2nd, 2020

I can accept any logistics issues but I will never agree with such an unprofessional method to be on the market.
The truth is that when something is good we are not going to leave the reviews to help the business at all the time but this is something anyway correlated because we are going to use them again and again.
I have an order placed on 17th November and im still waiting for it, called eMag... no solution. At least not yet, e-mail without any reply and the fact that they are hiding the review left on the sellers side looks to me more than unprofessional, it's telling me that's something premeditated and there's no excuse for it.
I had issues in the past but I had eMag on my side... on the customer side... looks like something is going wrong there and I don't want to be part of it.

Thumbnail of user ivanb120
2 reviews
5 helpful votes
April 23rd, 2020

Mi-au anulat un review despre un best seller al lor spunand ca a folosit un limbaj inadecvat... aberatii. AM VRUT DOAR SA AFLE LUMEA CA Huawei Honor Band 5 este o porcarie de ceas care imi spune ca patul meu are in jur la 100 batai pe minut dupa ce l-am pus pe pat si am pornit testarea. Am atasat review-ul de pe emag... Va rog sa imi spuneti care este partea inadecvata din el...

Thumbnail of user sergeys117
1 review
3 helpful votes
February 15th, 2021

They do not care about sellers at all, do unprofessional decision about product placements and just freeze your products in their warehouses. There are a lot of more reliable sales channels. My advice is to avoid selling there because you just lose money here.

Service
Value
Thumbnail of user selectmail2
1 review
0 helpful votes
December 14th, 2023

Almost every purchase is delivered by separate entity with separate charge for the items leaving other warehouses than eMag. Is a complicated and costly system but I dont have an alternative.Multiple issues with the Visa card. Discovery not accepted. A headacke.

Thumbnail of user kaib33
1 review
5 helpful votes
December 5th, 2020

Machine leaks water brand new. Sent to emag, their service cener is in romania so machine had to travel haha and then after a week they emailed me your machine has been tested and it is all ok, we did not notice any defect, machine will be returned to you. Hahaha without fixing. They did not even care to find a problem or to contact us to ask questions what is the problem, very robotic careless behaviour.

Thumbnail of user laok
50 reviews
0 helpful votes
November 16th, 2020

Super seller!

+ great quality products
+ fast delivery (1 - 8 days)
+ nice and safe package

- sometimes (extremely rare) the packing is not proper for some products - the box of some products arrived a little bit "wrinkled", or some liquid products leaked inside the package
- some products not exactly as pictured (extremely rare)

Service
Value
Shipping
Quality
Thumbnail of user alinan16
1 review
3 helpful votes
August 21st, 2020

The website is extremely poorly built: when you add the details i. E. this phone number changes like when you win at the casino. Also, when you select a product, you have to check 100 times, because you will be surprised that in the payment confirmation you will receive another color of that product (I bought brown and received confirmation for anthracite).
The courier used (sameday) is a courier joke: it changes the statuses in the computer and details related to history as they want (I have printscreens in this sense), although the history of a product is one. In my case, the statuses were fake, to take time: i. E. store delivery appeared at 9:40 and failed delivery at 9:41. Does that mean that driver covered 60km in less than a minute? He didn't make the transport the next day either... although he had no excuse not to do so. After I contacted the courier (at some dubious numbers, where I put you on the waiting list and cut off your connection when you are about to pick up your phone), they said that they will bring me the package only on Monday (although the deadline was Thursday-Friday). My advice, living abroad and using the online system for decades, is to completely avoid shopping on emag.

Thumbnail of user stephano.floriano
1 review
1 helpful vote
September 27th, 2023

They lack of any kind of professionalism when it comes to delivery.
They are well trained to collect your money only.
I had many orders with them, but i stopped totally due to this annoying lack of professionalism.
Many times it happen they don't deliver the orders on the day are supposed to, the driver does not even inform you when he will deliver.
Sometimes he will just call and say, hey, i am here...when im not even home.
Other times the driver will call to tell me i am coming today but i don't know what time ( he doesn't come of course, waiting again for next day to stay isolated in the house waiting for Mr. Delivery guy).

Tip for consumers:
I would not recommend to anyone, the company has no interest to check with the customers why they are not happy, totally ignoring.

Products used:
Tv, Washing machine, Furniture,

Service
Value
Shipping
Returns
Quality
Thumbnail of user andia11
33 reviews
6 helpful votes
May 12th, 2021

When you dare to write a bad review at a bad product, Emag tells you that that review can't be published due general reasons which allow them to protect a bad product and a bad seller from the potential buyer which has trust in advertising, which is far away from the realty! Why they protect bad products and bad sellers! The client is not important for them! Only his money!

Thumbnail of user teodorescua
1 review
0 helpful votes
October 21st, 2018

I just found sitejabber while looking for ratings for a chinese seller and I wanted to check a popular local shopping site.

So I checked emag.ro and to my surprise I see a lot of negative reviews. I say surprise because they complain exactly about the strong points of this seller.

DOA, this is almost unheard of.
Refusing returns. This is the one company that will take the product back no questions asked. You have 30 days to change your mind instead of 14 as it is in law, regardless of shipping method. The law says you have 14 days only for products delivered home (because is assumed you couldn't test them). If you pick the product yourself you are not eligible but emag doesn't do this distinction.

Sending used products. Is not the first time I hear this claim (on forums). Could be possible, I don't know. None of the people I know experienced this.

Overall, this seller is as trusty they can be. If this one is iffy... then...

It operates also in Bulgaria and Hungary (beside Romania).

Thumbnail of user eduards18
1 review
1 helpful vote
April 5th, 2022

They have a payment application that allows you to pay later for your product. However when due date came, I made the payment manually, just to be charged again for the same product the amount 3 times consecutively in matter of minutes. Order number *******

Thumbnail of user madalinal2
1 review
0 helpful votes
December 3rd, 2023

You should be ashamed of yourselves!

Ordered a lot from them, i thought things will go smoothly since Emag it's so well known, i guess it was my mistakes to trust them. Never again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniel.lucica
1 review
0 helpful votes
March 1st, 2024

I purchased a Phone more than one month ago, eMag didn't ship it claiming they don't have stock. Next day after I canceled my order more than one month pending, miraculously the phone appears in stock again. Scammers, stay away!

Products used:
Phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user buyerbewareb1
14 reviews
34 helpful votes
November 29th, 2013

Nu respecta termenul de livrare, am comandat un HDD pe 27 si am fost informat prin SMS ca ajunge pe 28, nu a ajuns, am stat o zi aiurea sa il astept.

Pe 29 am sunat la ei sa intreb de ce nu a ajuns si am fost informat ca va ajunge in cursul zilei, nu a ajuns, 2 zile de asteptat pentru nimic.

Am mai cumparat de la ei si nu am avut probleme cu livrarea, se misca destul de greu cu garantia produselor totusi.

Am dat 2 stele pentru ca nu am avut probleme cu livrarile in trecut, daca se miscau mai repede cu garantia primeau 3, daca produsul ajungea pe 29, cand am fost mintit pentru a 2'a oara ca va fi livrat le dadeam 4.

Am platit comanda cu cardul, in avans, daca alegeam sa platesc comanda ramburs nu o mai primeam cand ajungea si cumparat din alta parte.

Am sa evit Emag in viitor.

Thumbnail of user maring12
1 review
2 helpful votes
March 6th, 2023

Many deliveries with wrong items
Each product comes with its delivery charge (if you order multiple items - each comes with separate shipping cost)
Paid $100 for Genius shipping a year - supposed to not charge you again for multiple orders. But guess what? THEY DO! They don't give a sxxt on the Genius promotion.
They cant take payment for my orders with Canadian valid CC and deny orders but they do charge my same card for annual Genius "free" $100 delivery system... Bunch of A-holes - never deal with them! EVER!

Thumbnail of user anamarial5
1 review
1 helpful vote
July 25th, 2023

Horror services. I don't recommend emag. They are not serious nor professional. They send something else and they don't respect clients. When communicating with them, the experience was rather unpleasent. They don't refund the money you paid, but less.

Tip for consumers:
horror services

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user cobuzvictorcezar
1 review
1 helpful vote
November 14th, 2023

Emag ceea mai mare hoție și cămătărie din România după bănci.
Asa de mincinoși sunt ca nu esti nici măcar lăsat sa îți spui părerea despre un produs cumpărat de la ei decât dacă este un lucru pozitiv...Nimic negativ nu se aproba. Măgărie și hoție. Îmi este scârbă de Emag.

Tip for consumers:
Emag=Fake

Products used:
None,return

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabifedor
1 review
1 helpful vote
November 4th, 2023

Emag favorizeaza anumiti vanzatori de pe pagina emag.ro,eu vreau sa cumpar un produs de la un anumit vanzator si imi pune in cosul de cumparaturi produsul de la alt vanzator care ste un pic mai scump.Nu este corect de pe pagina emag.ro,eu vreau sa cumpar un produs de la un anumit vanzator si imi pune in cosul de cumparaturi produsul de la alt vanzator care este un pic mai scump.Nu este corect.

Service
Value
Shipping
Returns
Quality
Thumbnail of user malgorzatas3
1 review
1 helpful vote
March 24th, 2017

Ostatnio zakupilam dwa produkty (jeden przez pomylke).
Towar zostal dostarczony bardzo szybko.
Musialam jeden produkt zwrocic i spodziewalam sie ze bedzie "pod gorke" gdyz byla to moja pomylka. A tu ku milemu zaskoczeniu, obsluga mila, pomocna i uprzejma do konca.
Bardzo dziekuje i polecam zakupy w eMag.

Malgorzata

Thumbnail of user nicolaev1
1 review
3 helpful votes
February 15th, 2020

Very disappointed. I bought online a microwave and sent it to my parents in Romania as a gift, but after 3 months stopped working. The product was also covered with Service Express (apart from 2 years warranty) but to no use.

They refused to fix it or change it with the reason "the repair is not worth it and the product does not meet the warranty conditions". They didn't even bother to open it to see what is wrong with it. I don't have time to waste on the phone and argue with them (I live in US), and my parents are old.
At my house I have a microwave 12 years old and I cooked food in the wildest conditions, and it is still working. EMag and Daewoo are 250RON richer stealing my money. Service Express is a big joke, you pay extra for nothing.
Very disappointed

Thumbnail of user alexandran118
1 review
2 helpful votes
December 16th, 2020

Stop ordering from here. They charge for delivery but they never deliver on time. Second time ordering Christmas gift for my parents and never arrived on time. Last time they deliver one week later and after Christmas; this time although I paid for delivery and they have shop in the city and easily arrange click and collect, i wanted to surprise my parents bur Emag surprised me. Courier refused to deliver to they house informing that I paid for delivery to their warehouse. Ridiculous- how on earth someone will pay to get the product put of the shop (reachable distance) and collect from a courier warehouse on the outskirts of the city. Well only eMAG change people for this kind of delivery! Disgusting attitude and reply to my feedback: "they were busy and I have to understand the situation"

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About the business

Cea mai variata gama de produse IT, electronice si electrocasnice, gadgeturi, jucarii, carti, muzica, filme, cosmetice si orice iti mai trebuie pentru tine, animalutele tale de companie sau casa ta. Beneficiezi de Livrare Rapida!

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