• East Midlands Water Company

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Overview

East Midlands Water Company has a rating of 3.79 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with East Midlands Water Company most frequently mention water softener. East Midlands Water Company ranks 13th among Water Filter sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Quality
    2
1
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What reviewers want you to know

Positive highlights

  • After installing a water softener it reduced the need to change said pipes by alot longer than normal!

Critical highlights

No critical highlights yet

How would you rate East Midlands Water Company?
Top Positive Review

“Fantastic product”

Richard A.
4/10/22

We bought a softener to solve our 420ppm, hard water issue. It worked a treat! Water tastes great now and all our pipes and appliances will last so much longer. Seriously, tea tastes so much better now. I also brew beer and this softened water will help me no end. Very happy with the price, service, product and ease of installation (I did it myself). I popped the unit in a cupboard, on a plinth, so I can store the salt in the space underneath. Thank you EastMidlandsWater.com

Top Critical Review

“From poor to concerning”

Samuel M.
4/21/22

I purchased a whole house water filter only to be sent a refurbished unit that still have chlorinated/ white residue around the valves on the cylinder head. After raising the concern to East Midlands Water company I have abruptly been ignored where no acknowledgement of my emails, calls are being returned. I sent the product back via UPS tracking and it was received and signed for by Mr Coleman almost 27 days ago now. Absolutely shocking. No customer service. No consideration or customer care is present. Given this experience I sadly will no longer be using East Midlands Water Company. Should they have corresponded and worked with me at the earliest convenience I would of happily exchanged for a different unit. Your lack of customer care proceeds to loose customers. I find the fact you sre able to ignore people and their emails and just hold my money until you decide its OK to send back is ridiculous. Moving forward the fact you don't state yoy refurbish the units and then send them to your customers is also awful. I feel absolutely let down. The only positive is the shipping. Quick shipping using DPD

Reviews (14)

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Reviews that mention popular keywords

water softener (5)
Thumbnail of user richarda1974
1 review
0 helpful votes
April 10th, 2022

We bought a softener to solve our 420ppm, hard water issue. It worked a treat! Water tastes great now and all our pipes and appliances will last so much longer.
Seriously, tea tastes so much better now.
I also brew beer and this softened water will help me no end.
Very happy with the price, service, product and ease of installation (I did it myself).
I popped the unit in a cupboard, on a plinth, so I can store the salt in the space underneath.
Thank you EastMidlandsWater.com

Products used:
EMS ECO Premier water softener

Service
Value
Shipping
Quality
Thumbnail of user keithv63
1 review
0 helpful votes
February 27th, 2020

The water softener that was installed at this property when we arrived a year ago packed up and we were told we needed a "service visit" at a "reduced price" of £130 which might not solve the problem and might result in us having to purchase a new one at over £1500!
Bit of a worry over the weekend but discovered EMWC. Phoned and spoke to the sales manager who seemed very knowledgable. He sold me a direct replacement for my unit for £900, with 10 year parts and labour guarantee.
It arrived a few days later and has been installed very simply by myself, using the existing plumbing and is now in operation. The sales manager told me that he has owned the same unit himself for 15 years.

Thumbnail of user amandal527
1 review
1 helpful vote
January 29th, 2020

I have had The East Midlands Water Company water softener installed for 6 months now and I am very pleased with it. Easy to install, easy to add more salt and the company are great to deal with over the phone, I cannot recommend it enough. I live in a very hard water area and not seeing lime scale around my shower or taps is absolutely brilliant!

Thumbnail of user helenc127
1 review
2 helpful votes
January 26th, 2018

We bought a water softener from East Midlands Water Company last spring and the difference it has made to the whole family. The girls suffer from dry skin (sometimes with a flare up of eczema) and they used to go through a bottle of lotion nearly a week. But now, I notice the lotion is still there and not yet empty, but they no longer complain of itchy skin.
When I called up, the staff was very helpful and help me to select the correct one (size etc) so that it fits under sink easily, can be refilled easily and, best of all, serves the whole house without any problem.

Thumbnail of user jimmyw28
2 reviews
3 helpful votes
March 23rd, 2017

Easy installation, good quality, pretty much the same as all the other reviews are saying. No hidden extras, no missing screws etc. Installation probably deserves more credit as its important that water filters are installed correctly and instruction manuals from any company are notorious for being translated from Chinese and being illegible. These instructions were perfectly understandable.

Thumbnail of user samuelm595
1 review
1 helpful vote
April 21st, 2022
Verified purchase

I purchased a whole house water filter only to be sent a refurbished unit that still have chlorinated/ white residue around the valves on the cylinder head.

After raising the concern to East Midlands Water company I have abruptly been ignored where no acknowledgement of my emails, calls are being returned. I sent the product back via UPS tracking and it was received and signed for by Mr Coleman almost 27 days ago now. Absolutely shocking. No customer service. No consideration or customer care is present. Given this experience I sadly will no longer be using East Midlands Water Company. Should they have corresponded and worked with me at the earliest convenience I would of happily exchanged for a different unit.

Your lack of customer care proceeds to loose customers. I find the fact you sre able to ignore people and their emails and just hold my money until you decide its OK to send back is ridiculous.

Moving forward the fact you don't state yoy refurbish the units and then send them to your customers is also awful. I feel absolutely let down.

The only positive is the shipping. Quick shipping using DPD

Tip for consumers:
Do not use this company. Incase you end up in the same situation as me.

1. Been sent a refurbished unit thats dirty
2. I sent it back for refund
3. Have now been ignored and still no refund.
4. Been left almost 30+ days with no refund bare in mind these units are not cheap. £660+

Products used:
BT65 whole House water Filter.

No returns. Clearly they do not deal with returning products for a refund. Been almost 30 days with no acknowledgement or refund

Thumbnail of user janej71
1 review
2 helpful votes
June 8th, 2017

Recently bought a water softener from East Midlands Water Company. Sales staff very helpful and knowledgeable and helped me select the right model for our house. Now installed and working and the difference it has made is incredible! Showers and sanitary ware bright and sparking and skin and hair feels so soft. Should have had one years ago.

Thumbnail of user jamesr104
3 reviews
7 helpful votes
February 13th, 2017

Purchased a few water filters over the years for different sized houses I own, no one has complained since installation and they were pretty easy to install so Id call that a win.

Thumbnail of user penelopes11
1 review
1 helpful vote
January 12th, 2018

Water filter does exactly what it says on the can. Simple to install. No more plastic bottles in this house

Thumbnail of user jg690
1 review
0 helpful votes
December 5th, 2020

I purchased reverse osmosis filters from this company but the filters that they sent were different from the ones on the website and even the replacement filters they sent did not fit my filter. They have been absolutely useless in dealing with my issues and have refused to reply to my emails or letters.

UPDATE: Ms Potter from the Customer Services Dept has been extremely helpful in resolving the issues. Replacement filters provided free of charge

Thumbnail of user frederickj7
2 reviews
9 helpful votes
December 10th, 2014

I use this product at my work place (local pub) and our pipes used to corrode from the inside a lot and often required replacing. After installing a water softener it reduced the need to change said pipes by alot longer than normal! Will definitely be using a water softener from EMWC again! Thank you so much! I bought the model that can handle ******* liters per hour, cant remember the exact model. Also as the water is softened i can use a lot less washing up liquid as it suds up a lot better thus saving me a whole lot of money over the last few years. The website was also easy to navigate when i bought the item.

Thumbnail of user adamh664
1 review
0 helpful votes
April 22nd, 2021

Avoid this company like the plague people. We purchased a crown water softner thinking it will be the best. Ian will talk a good sales pitch but the customer seevice once things go wrong are non existence. Money down the drain in our experience

Service
Value
Shipping
Returns
Quality
Thumbnail of user apostolosc
1 review
0 helpful votes
April 9th, 2020

There's a lot of companies to choose from, avoid this one. Their customer service is garbage. I was chasing them for 3 weeks to return the filters i bought and in the end, they stole £20 of me, supposedly for repackaging.

Thumbnail of user martinp60
1 review
2 helpful votes
April 20th, 2017

Ordered a supply of salt blocks which arrived very quickly but unfortunately that's where the good news ended.
The "blocks" were mainly in pieces with 4 bags slashed depositing salt everywhere, best to spend a little more & use a company that has interest in products they sell.
Advised them by email but still awaiting a response

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About the business

EMWC East Midlands Water Company - Supplying replacement water filters, domestic water softeners, water coolers, water purifiers, water chillers, limescale prevention and water ionisers

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