• Endurance Warranty

Endurance Warranty

Overview

Endurance Warranty has a rating of 2.14 stars from 119 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Endurance Warranty most frequently mention customer service, 3rd party, and good luck problems. Endurance Warranty ranks 61st among Car Insurance sites.

  • Service
    71
  • Value
    65
  • Shipping
    23
  • Returns
    27
  • Quality
    63

This company responds to reviews on average within 30 days

Positive reviews (last 12 months): 26.5%
Positive
18
Neutral
1
Negative
49
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service is poor, and so unprofessional.
How would you rate Endurance Warranty?
Top Positive Review

“Absolutely could not be Happier!”

Scott R.
3/26/24

Recently had a $ 2400.00 repair on a 2008 Toyota Sequoia with over 250K miles at a local Toyota Dealership and all I had to pay was the $ 100.00 deductible! Repair was approved in less than 3 hours with the proper paperwork from the dealership sent to Endurance. Repair shop has to do their part to get any repairs approved which is totally understandable. Would recommend Endurance Auto Warranty to anyone. Thank You Endurance Auto Warranty!

Top Critical Review

“Worst experience”

Linas L.
3/25/24

My repair did not get paid, they canseled a service. Worst customer service I ever had. I signed a contract having a rebuildable title, what is been discussed at the beginning but agent forgot to mention this in the contract and later instead of excepting a mistake they decided to refund a payment then paying for repairs. How convenient is that...so when you pay monthly payments everything is fine but God forbid something happens they give your money back instead. Be careful with this company. Do not recommend at all.

Reviews (119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21)
Thumbnail of user linasl2
1 review
1 helpful vote
March 25th, 2024

My repair did not get paid, they canseled a service. Worst customer service I ever had. I signed a contract having a rebuildable title, what is been discussed at the beginning but agent forgot to mention this in the contract and later instead of excepting a mistake they decided to refund a payment then paying for repairs. How convenient is that...so when you pay monthly payments everything is fine but God forbid something happens they give your money back instead. Be careful with this company. Do not recommend at all.

Service
Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Hi, Linas. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
The Endurance Team

Thumbnail of user jeffb2888
1 review
4 helpful votes
February 12th, 2024

They filter out the bad review and auto generate positive ones. Company is a scam just simply text in the google search "Endurance car warranty scams". The repair facility I used for my repair produced the proper documentation for my policy to be fully covered. Endurance denied it. The repair facility once again followed up with more documentation and endurance backtracked and was making up reasons to deny the claim. Put money back each month as a nest egg PLEASE do not allow endurance to steal from you like they did me.

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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Jeff, We're sorry to hear about your frustrating experience. We understand the importance of trust and transparency in our services and we assure you that we do not filter out negative reviews or auto-generate positive ones. We take all feedback seriously, including negative reviews, as they provide valuable insights into areas where we can improve.

If you would like to discuss your experience further, please reach out to our customer service team with your policy details, and we will see what we can do to make this right.

Thank you,
The Endurance Team

Thumbnail of user scottr2525
1 review
0 helpful votes
March 26th, 2024

Recently had a $ 2400.00 repair on a 2008 Toyota Sequoia with over 250K miles at a local Toyota Dealership and all I had to pay was the $ 100.00 deductible! Repair was approved in less than 3 hours with the proper paperwork from the dealership sent to Endurance. Repair shop has to do their part to get any repairs approved which is totally understandable. Would recommend Endurance Auto Warranty to anyone. Thank You Endurance Auto Warranty!

Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Scott, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us to your friends.

- The Endurance Team

Thumbnail of user jessiec282
1 review
0 helpful votes
April 10th, 2024

Now that I need them, they did not come thru for Me. Paying for about a year now at 145.00 a month. Now I have to get a. Oil separator and the denied the claim. They said it is not part. What a waste of money. Considering canceling it and also the other new policy that I just took for the newer car, I will rescind that too. Don't fall for their crap.

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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Jessie, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Thumbnail of user sylviak191
1 review
0 helpful votes
March 31st, 2024

I am still waiting on my car to be fixed it's been in the shop since December 2023 4months later we are still waiting on the repairs to be approved. They send a 3rd party and they confirm now they want an entire breakdown of the engine I had to pay out of pocket $2750 for the breakdown the cancelled my claim and said that the breakdown took too long when I have been waiting on them for 3 month the breakdown took one month and they said that was too long

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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Sylvia, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

Sincerely,
The Endurance Team

Thumbnail of user darlaprior1967
1 review
3 helpful votes
March 21st, 2024

Endurance is a complete scam...offered me the best warranty for my vehicle and when it needed servicing they didn't cover anything in the policy...BIG TIME FRAUDS...$140 down the drain just to put in some S.O.B.'s pocket. Would not recommend for any type of car warranty coverage...Endurance is a piece of 💩💩💩💩
I was considered an ELITE member EVPU*******

Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Hello Darla, we would like to apologize for your recent experience. We pride ourselves on our customer service and high-quality standards. We would like to make things right.

Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

Thank you,
The Endurance Team

Thumbnail of user barbarap2547
1 review
0 helpful votes
March 29th, 2024

My warranty account is paid in full and stands ready to support me if and when I need it as my vehicle ages.

Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Barbara, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for.

- The Endurance Team

Thumbnail of user johnv2509
1 review
0 helpful votes
April 3rd, 2024

My 2014 MINI required a new water pump. In spite of the fact that this is a repair expressly covered by my extended warranty with Endurance, the company refused to pay any part of the repair. The technician, in conversations with the claims agent, was told that there were essentially no circumstances under which Endurance would cover this repair. If the water pump was worn, it was a pre-existing condition; if it was not, it was a gasket failure which is another exemption, etc. The shop said they had never worked with an extended warranty provider that was worse. When I sought an explaination of the denial of coverage from the Endurance Claims department, their agent hung up on me!

Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Hi John, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your coverage plan information, and we will be in touch soon.

Thank you,
The Endurance Team

Thumbnail of user sherrym1011
1 review
0 helpful votes
April 5th, 2024

I called to make a payment, Vee was exceptional. She even told me how to set up the online site. She is the type of employee who provides exemplary assistance, you can "feel" her smile through the phone. She deserves to be commended, recognized and rewarded for representing Endurance in such a wonderful way.

Products used:
I paid my account I didn't purchase anything new

Service
Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

We're happy to hear that our team provided you with excellent service, Sherry. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Thumbnail of user willamp14
1 review
0 helpful votes
April 10th, 2024

I would never recommend this company to any other person or business. I was told this car insurance company was the best so I purchased it come to find out I pretty much totaled my car because someone younger woman brake checked me I brought my car to the collision dealership for them to tell me this is not car insurance and they don't cover any but the transmission and motor well honestly do you think I would be paying 290.00 dollars a month every month if they're not going to help me pay for my car if I got into a accident. Absolutely not now I'm stuff with no car no rental car as they promised thank you endurance for helping me out with your help

Tip for consumers:
I think I covered all the basics

Products used:
Endurance was no help at all

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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

We're truly sorry to hear about your experience, William. It appears there may have been a misunderstanding. At Endurance, we specialize in protecting against mechanical breakdowns and repairs, not accidents. We regret any inconvenience this may have caused and apologize for the confusion. If you have any further questions or concerns, please feel free to reach out to us.

Thank you for your understanding.
The Endurance Team

Thumbnail of user bnjoyful
1 review
3 helpful votes
November 19th, 2023

3 months and $600 into the policy, my repair shop called for authorization to do some work. Nothing was covered that needed repair.
Save the money you'd pay on premiums and start your own repair fund.
You also have to deal with rude agents when trying to cancel and they require a notarized form with your ending mileage.
Useless and necessary hoops to jump through.

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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Joy, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Thumbnail of user julia.gugubee
1 review
0 helpful votes
April 3rd, 2024

Really enjoyed my first experience with service and sales. Always being met with a good attitude. I would continue using this company.

Products used:
Auto car warranty

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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Hi, Julia.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Thumbnail of user chrisc4112
1 review
0 helpful votes
April 9th, 2024

So I purchased a policy thru Endurance for my Jeep and about two months ago my truck ended up breaking down having to be towed to the mechanic upon the mechanic inspecting my vehicle it was determined that my truck needed a new oil pan and oil pan housing as well as a new thermostat. My mechanic informed me it would be my best option to put a claim into the warranty company so I agreed and my mechanic called in a claim my behalf upon putting the call in we were in for that an adjuster needed to come out and personally see the view and the parts we were claiming were faulting. When the adjuster arrived not once did he ever ask my mechanic for
My truck to be put on a lift or for an explanation of the fault it's parts. Not was the advisor who looked my vehicle over asked to be spoken with. But upon the adjusters findings he claimed that he asked for my truck to be put on a lift also claimed he asked for the advisor but no one ever came to speak with him. False information was provided back to Endurance which resulted in the claim being denied on my vehicle. After several attempts going back and forth with Endurance I chose to cancel my policy.

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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Chris, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Thumbnail of user benzzie223
1 review
0 helpful votes
April 1st, 2024

They will find any reason to deny your claim unprofessional waited over 2 months showed them maintenance records they kept wanting payments but didn't want to fix my car 🤦

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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Benzzie, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Thumbnail of user mh1065
1 review
2 helpful votes
January 24th, 2024

Endurance is a used car after market warranty seller who takes money easily and then makes it hard for folks to stop payment. They try their best to deny claims. They don't require a notarized odometer reading to sign up but require it to terminate. They come across as a scam to get money, deny and not deliver while continuing to take and making termination extremely and egregiously difficult. Creating that kind of burden on the customer is an abusive and undue hardship on anyone. They do not offer a termination on their website making their scam more prominent, IMHO. V/r Retired Special Forces Officer & Combat Vet

Tip for consumers:
If you like to be ignored and disdained, these are your customer service reps.
Peace

Products used:
Mercedes Full Warranty

Service
Value
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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

We’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Thumbnail of user kp484
1 review
2 helpful votes
February 23rd, 2024

Scammmm Don't Trust The Commercials The Adds Will Find Any Excuse Not To Pay Claim
Will Take Your Hard Earned Money And Rob The Consumer!
Will Not Pay The Claim after All The Payments Made For A Extended Warranty

Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

KP, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Thumbnail of user adriennecade
1 review
0 helpful votes
April 15th, 2024

Tried to cancel because I never used it and too costly. Now I have to pay a notary! What a scam! We're retired and disabled veteran

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Thumbnail of user mrsdjones07
1 review
0 helpful votes
April 10th, 2024

Leo was very professional and he handled my issue very quickly l would rate him 10/10 thank you.

Service
Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Hi, Darlene. We’re so happy to hear you had a great experience with our customer service team! We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Thumbnail of user dorotheat16
1 review
0 helpful votes
April 4th, 2024

My milage is 110 why did the rep put 130 which is 20 more miles then i have why ask for my mileage when u dont record it properly?

Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Dorothea, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

Sincerely,
The Endurance Team

Thumbnail of user josephd2743
1 review
0 helpful votes
March 29th, 2024

Ms. Gruelle displayed highly developed customer service skills. She was polite, courteous, and extremely knowledgeable, I felt I was treated with respect, and she resolved my issue immediately. It was a real pleasure talking with her.

Products used:
The purpose of my call was a billing concern.

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Quality
Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Thank you so much for your 5-star review, Joseph! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Thumbnail of user sherryh832
1 review
0 helpful votes
April 1st, 2024

I've had endurance warranty for years, fortunately I've never had to file a claim in all that time, well this month my engine light came on, I called endurance, they instructed me to take my car to any repair shop of my choice, after my car was diagnosed endurance states that repair shop must then call them with your car's diagnosis and to file a claim, endurance customer's are not allowed to do this, well my diagnosis was my car needed a catalytic converter with exhaust manifold both of which endurance refused to cover in any way whatsoever, that decision made made in minutes maximum, I of course then called endurance to inquire why isn't this covered as it is part of the engine, a major component, endurance representative stated well I don't know but engine parts are just not covered. I rate endurance a big fat zero. Save your time and money, find a different car warranty service

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Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Sherry, we regret to hear that your experience didn't meet expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Thumbnail of user gleggett64
1 review
0 helpful votes
April 14th, 2024

The 5 star rating is because of your associate, Tabitha, she sent me my correct contract, which is the contract I agreed to. She was able to calm me down and help me understand my correct contract.

Thank you so much

Thumbnail of user rosemanbenny63
1 review
0 helpful votes
April 15th, 2024

These people are scammers. I feld for the scammers lines and found out, after over $400.00 later. I was lied to about these people. I give them a 0 rating. Even the rating system is faulty. I am made to give them a one star just to post my experience with them.

Thumbnail of user c905933
1 review
0 helpful votes
March 29th, 2024

I was very pleased with the customer service person. He answered all my questions that I had. Once again I'm very pleased with the care that he took.

Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Hi, Charlotte. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Thumbnail of user josephines232
1 review
1 helpful vote
March 26th, 2024

Rodney in customer services was very helpful. The first rep. (Makai) that called me and left a message talked so fast that I had to listen to the message at least 6 times to get the call-back number. My vehicle was getting loud (exhaust leak) and I was told that NO company covers exhaust because it is a maintenance issue. How do you do maintenance on an exhaust system?
Josephine S.

Thumbnail of user paigew218
Edurance C. – Endurance Warranty Rep

Thank you for leaving us a review, Josephine. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

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Thumbnail of user paigew218
Edurance C.
Typically responds within 30 days

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