EngineerSupply has a rating of 4.54 stars from 14,255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EngineerSupply most frequently mention customer service, free shipping, and great price. EngineerSupply ranks 7th among Industrial Supply sites.
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I emailed the company and described the item I was looking for. I could not find it on the parts list for my product. The representative immediately replied to my email with the part number and price. I placed the order and received my part a few days later very very well, wrapped and packaged so that it could not be damaged. Very happy with the customer service department.
I purchased an order and was received damaged. We contacted them and said they would put a claim in and have yet to respond or reply to any of my emails or phone calls. After many attempts, I have not been reached out to or have been helped. Be careful when purchasing items from companies like these as you may get stuck with a damaged tool like me
I emailed the company and described the item I was looking for. I could not find it on the parts list for my product. The representative immediately replied to my email with the part number and price. I placed the order and received my part a few days later very very well, wrapped and packaged so that it could not be damaged. Very happy with the customer service department.
Easy to order. Shipping tracking was a plus. I have been in the accounting and tax preparation business for 43 years. Using plastic folders keeps paper documents safe. I just wish that you also stocked blue legal size plastic folders.
They are a little slow in shipping, but I assume that once the order hits the warehouse, it is shipped quickly. Customer service is very good. They are very polite and professional.
The assistance provided via telephone was critical in my getting what I needed and, when received, the product met all my expectations.
GOOD EXPERIENCE THANK YOU *******111*******111*******111*******111**************
Thank you very much! I find these items difficult to find, and very expensive when I do. Not only did they have them in stock, the price was very reasonable!
I am so pleased with my order. This cart is well made and durable. Rather than storing blue prints I am using this to store my fly fishing rod tubes. I have 35 rods and room for 15 more :)
All in all, good experience with a fairly quick turnaround.
Shipped fast, Confirmation sent when shipped and also when Delivered.Easy to order.
Well, I like that you had a better price than amazon on the 96" box level I ordered, I wanted to order a line level too but your search couldn't find one.
Reasonable cost for tube and shipping. Secure packaging. Durable plastic tube to store and transport a programmable LED light device. Pleased with purchase!
Arrived on time and as described
Name brand product and received an extra target plate
ESW has a good range of products. I don't deal with these kind of material on a daily basis, so i did have to look up some term on Wikipedia before I made my purchase.
The Manager 25 box is perfect for my rolled paper templates I use for installation of my original wall sculptures. Thank you!
Pretty straight forward. I shopped around on the website, found what I wanted/needed, ordered it. Now I'm all set going forward.
The initial shipment of a tape measure was a used / damaged article that was shipped to me by mistake. Engineer Supply was very helpful and and agreed to replace the article. It was promptly shipped to me. Thanks.
Easy ordering, fast delivery and product received as expected!
Great customer service…
Found the replacement parts I needed…
Very satisfied with the delivery and the over all experience. The item is perfect for what I can use it for.
My husband purchased a product from here in May, due to the coronavirus shipping was delayed so my husband cancelled the order and made the purchase elsewhere. They still have not reimbursed his money, they say they have but they haven't and refuse to reimburse him. This was a high dollar item, they totally screwed us over. I would never recommend this place. I'm contacting a lawyer about the situation. Engineering Supply sucks!
Searched internet for source for basic survey set. After retiring and selling my construction company, I no longer had easy access for the few layout projects I am involved with that require non certified data.
Engineer Supply had a good selection with attractive package pricing. Delivery quick and excellent customer support.
The issue comes down to integrity. In today's world, people rely upon or at least give weight to consumer reviews, before spending money and trusting a company to get the job done. This company, lacks integrity. After viewing their review of BRECKS, we immediately knew it was dusengenuous. A further reading tells us all we need to know. A guy hears a pretty voice on the phone and even though not a legitimate customer or reviewer, gives a 5 star, knowing how badly Brecks has hurt so many others. Why? This is why: see also "Engineers Supply" company Reviews.? If one has no integrity in leaving reviews, what does that say about the character and integrity of your own company? This goes far beyond, honest opinion. I'd say it's downright wrong & dishonest. A closer look at how this guy uses the review process, shows that he leaves his moral compass at the door. After reading his reviews and now the reviews for ESP (his company) I realized just how fake the Engineees Supply Reviews, about their own company's performance is. It makes sense. The Engineer Supply specific reviews are fake. I am personally knowledgeable on today's newest scams. This company uses "Review Bot." Any entity can give (or pay to) itself a 5.0, or near 5.0 review, it's review based, by paying this service to give your company stellar reviews. In the case of Engineer Supply, they'd have you believe that nearly 15,000 reviews, (when the national average of people who write reviews us less than 10%) left stellar reviews for his company? Not only is it against every known algorithm and statistic, but it's an impossibility. (21 years purportedly in operation, no rating by the BBB). ANOTHER, impossible scenario). For 15,000 reviews, on average, you'd need 150,000 customers, overall. Then of those, the company would be near flawless, with a 4.8 review scale. What happened here was, he had bad reviewsof his own he wasn't able to get rid of, and it was hurting the company. He hires a review bot company, and within 90 days, those reviews are weighted out, but not gone forever. Might have well been, as far as the legit reviews pushed down. I suggest in this case, you judge a company by its worst reviews, as only those are telling. This guy, then, uses the reviews process as a weapon in some cases, and as a illegitimate prop (as described above) on other reviews. DO NOT USE THIS COMPANY. DO NOT USE BRECK'S either. Once his review is modified correctly for Brecks, I will alter this review. In the meantime, I've got some reporting to do, see if I can't get rid of all of his reviews, except for the honest ones. ENGINEER. Supply reviews are fake across the board. His review of others is ILLIGITIMATE. Punish this company, boycott for lack of integrity. It's how they'll learn.
Tip for consumers:
Read carefully. There is a high likelihood, you'll be very disappointed with this company.
Products used:
The company integrity is my issue, not so much the made in China junk. That's my next review.
Hultafors folding rulers are probably the best available today. The price to ship it was insanely high. Almost as much as the tool itself. Shipping not withstanding, the customer experience and product were excellent.
THEY HAVE WHAT YOU NEED TO GET THE JOB DONE, I HAVE BEEN LOOKING FOR EQUIPMENT TO LOCATE PIPES UNDER GROUND.
You had the items I needed in stock, your pricing is reasonable.
The low rate shipping caught my attention, and will secure future Orders from me.
Thanks for a GREAT Experience.
The delay in refund was an administrative mistake that unfortunately occurred during a change in the company's credit card processor service. The sales department did issue a refund upon cancellation, but the customer's account was not credited. A check refund subsequently was issued along with an apology. Again we apologize for the situation and the delay in full refund.