Epoch

They make it intentionally very difficult to cancel subscriptions. Are you surprised? No. None of their online tools work.

Payment was fine. They will claim that according to terms and conditions that they can't offer a refund. Just throw a little weight around. Here is an example of the refund process them:
"sorry but according to the orders terms and conditions we can't issue a refund"
Me:
"I would really rather not escelate this with PayPal. Either way I'm getting my money back,*
Them:
"The order has been refunded and subscription cancelled. Have a wonderful day."
Easy peasy lemon squeezy.

Couldn't cancel a subscription via one of their clients website, it was processed a day in advance and they cannot refund this. The support agent couldn't send me a transcript of the live chat.

, it is easy to execute payments and to cancel them with a single click, it seems to me that most people on this page do not read at the time of executing a payment, every time I pay for an online service I see that included services or subscriptions to pages that I do not request but it is normal, just uncheck the box where it offers you the other services for a price

Beware of billing, kept getting message " unable to locate any orders with info you provided" bull$#*!!

Contact details stolen and credit card fraudulently used after epoch transaction. Notified them of breach (didn't ask for refund, just thought the breach came from that transaction) and after directing me away from email were totally rude, arrogant and unhelpful. After I suggested checking their protocols for a breach, the response in less than 5 seconds was that there was no breach from their side. Simply didn't care if my user info was leaked from their site. Will avoid using in the future

Found out today that I was billed for a site I know I cancelled the automatic subscription to the day after I initially purchased it. Contacted Epoch customer support to try and get things sorted out. Started out polite asking what the issue was and such. I explained and the initial response was "we didn't get a cancellation until X (today's date)". I clarified that it was due to an error and I know for a fact I had said to cancel, especially since it's been over a month since the charge I purposely accepted. In the past I always got "let's see what we can do to prevent issues" type thing which was fine. Now I get passive aggressive comments like "sorry you feel that way". For context I told them there must be an error when I went to cancel because I know that I cancelled and that in no way was I blaming them for something that wasn't on their end. Then the rep going on about the terms and conditions allowing the charge to go through because it wasn't cancelled. Again keep in mind I had already stated that it wasn't supposed to as it was a glitch via paypal. So I asked what can be done. "I can confirm there will be no further charges" was the almost immediate response. Like that doesn't help at all. Billing me for something that was supposed to be cancelled and saying I won't get charged again doesn't help when you've already taken money for something that wasn't supposed to come out! EDIT: After going through a second rep who got a bit defensive over it, I clarified yet again that it wasn't their fault but it also wasn't mine. The newest charge was refunded.

Two pairs of shoes arrived earlier today, 1 size marked as size 10 but is far too small for that. The second pair are marked 43 when I wanted 44 (size 10 in UK)
I need to return both pairs but Evri need the suppliers name, I cannot locate that information even on my order receipt. Looks to be a clever rip off.

You cant cancel your subscription it will tell you your info isn't in there system1
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*******000

I'm trying to buy tokens on Chaturbate.com. The cheapest option is Epoch. I've done this many times, it always worked. Suddenly it stopped. As a payment method, I choose Przelewy24 (a popular method in Poland where I live and supported by Epoch). It does not require a card as it works on an instant bank transfer basis. After providing the name, postal code and country, I was transferred to the appropriate Przelwy24 website where I made the actual payment. Now after entering the same data, an error message is displayed (as in the attached picture). No one from support knows why this is happening. They asked me to give my card number. But I don't use the card! Then they found that their system was saying that the card was rejected by the bank. But I don't use the card! At the end they told me to talk live in the chat. The first question was about the card number. But I don't use the card!
Support people are unfamiliar with the services that Epoch offers. Nobody knows what caused the error.

I don't know if sitejabber will print this review, but I love this paper! Epoch gives a more realistic reports and I love the diversity of the paper, especially the lifestyle and health section. Very great health articles which I've saved many of! I was charge the intro rate of $1 and then it only went to $16 a month, which I check my statement regularly to make sure that's all. I was going to cancel after the intro rate, but I like the paper so much that I kept it up!

Got billed 40€ for a 5€ purchase.
My email was ignored, although I got a reply to use the chat.
Chat support is super rude and unhelpful.
If you really need a service where you have to pay using epoch, just DON'T!

Used it daily, mainly associated with adult sites but still can be trusted just don't click on any subscriptions.

The customer service is useless. They are rude, not helpful and purely annoying. Their subscriptions often does not work. Avoid.

Incredible articles, well instructed and orientated articles with conservatism ideas for the future of this Country

Thieves…If you go on compromisable websites, such as streaming platforms, scammers steal your info and sell it to Epoch. Epoch then charges your account small amounts hoping you don't notice, and if you do they claim you have a membership with them and can not refund the purchases…Straight up $#*!es. If any of you mfers are in Cali, it's hands on sight…Come down to east vallejo and i'll show you what i'm bout. $#*! $#*!s

Was charged 4 times by their system and lodged a live chat request with generic customer service representative "Billing6177". Advised what had occurred. They simply responded they couldn't see an issue at their end, refused to log a support request and said it was my problem to handle with my bank even though their end charged multiple times. They then abruptly ended the chat. I literally never write bad reviews, but holy hell worst customer service I've ever experienced.

This site is unbelievable. Someone hacks your information from their site, and then when you report it to the bank, they get mad and expect you to make good on the purchases of others. I do not recommend using this site. Your information is NOT SAFE with them, and they still expect you to pay. I called my bank and they yanked the money bank. Why not? I did not order it. Why should I have to be held accountable if this billing company cannot keep your credit card stuff safe?

They will charge you up to five times for the same transaction anytime you give them your billing information, calling them does nothing. Your best bet is to not use them at all or only use them in conjunction with PayPal, I am always able to dispute their fraud charges through PayPal, they might be able to argue their theft with you but I guarantee you they will not be attempting to argue with paypals legal team!
I'd give them zero stars if I could.

Signed up for a trial on a site with epoch.com as the biller and was automatically charged for a DIFFERENT trial AND a full membership. I contacted the epoch support to get this reversed and the representative was extremely rude and refused to help - lying and saying that I signed up for those charges and that the billing was final. Absolute scam. Avoid at all costs

Heavy delays. I bought something for $4.99 on 4/09/17. I didn't get it until 4/30/17... 3 weeks later. It was a downloadable product. I only got it because I hounded them on the status of my order. It was supposed to be immediate download delivery via email. Yeah I highly advise against it.

Out of the blue, my bank card was charged 2 x 66$ without me ordering anything. Not from this company, not from any other. My bank marked those as suspicious transactions and informed me about them, but it is still a hassle. I think this is just proxy for using stolen card numbers.

Attempted to purchase tokens@ chaturbate, an adult cams site. Tokens are how you tip performers.
This payment window (photo attached) opened. As you can see they have an option for PayPal. I use PayPal for 95% of my online shopping. The PayPal check out window looked a little different than normal (second photo)
It wanted a card number.?. Well, I entered the number of the card I have linked to my PayPal account. It then said they did not accept visa, which back on the payment window it displays visa as an option. These are HUGE red flags and I am afraid the performers at chaturbate won't be getting any tips from me. I advise anyone to avoid Epoch, full stop.