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    EPOS Direct

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Trustpilot
4.9 / 5
Corporate Values

Overview

EPOS Direct has a consumer rating of 4.16 stars from 122 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with EPOS Direct most frequently mention support team, customer service and good knowledge. EPOS Direct ranks 3rd among Point Of Sale sites.

  • Service
    13
  • Value
    13
  • Shipping
    13
  • Returns
    13
  • Quality
    13
Positive reviews (last 12 months): 100%
Positive
10
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • I got a call from the support team and asked whether the till system is working fine.

Critical highlights

No critical highlights yet

How would you rate EPOS Direct?
Top Positive Review

“Easy to use till system”

Amber L.
2/26/21

Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.

See positive reviews
Top Critical Review

“SCAM”

Mandeep S.
1/11/21

A SCAM! Regret getting their till from the first day it arrived. It has been a disaster! The company is a money eating company which do not think about their customers at all. The till was sold to me by a rep who promised me a lot but it was a lie. I have called the company stupid amount of times but they are not there to listen to their customers. They don't understand what their customers need and I have made a few thousands of pound loss with them. I am not happy with the service one percent. I have requested them to take back their till as I do not need it because the rep showed me something else from what it is and it was a lie. Biggest scam of 2021 while we are in a pandemic. This company is a lie and not helpful at all in understanding their customers needs and if by chance if their epos rep comes to your business just remember he will lie to you a lot and explain you dodgy schemes. I have never experience something so awful in life and I have now from this amazing company. It has taken a lot for me to write this review because I am not a person to talk about someone but I have had it as I made a loss of thousands of pounds and this company does not even have the humanity to help their customers out and meet them half way. They know they are a scam and always come up with different excuses. Mr Neeraj singh has been trying to help on the IT side which I am thankful for but I would like to return their unused product which they don't want to and they just want to eat their customers money. For future customers please do your research on company's who will provide a proper epos service instead of believing this company, thank you.

See critical reviews

Reviews (122)

Rating

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Reviews that mention popular keywords

support team (26)
amberl326
1 review
0 helpful votes
February 26th, 2021

Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.

Service
Value
Shipping
Returns
Quality
lukec132
1 review
0 helpful votes
August 13th, 2020

Incredible support service from Epos Direct team. I've been associated with them over 5 years and satisfied. The perfect service over the phone, they are exceptional and provide ultimate level of service. They reply within minutes and sort out the issues in quick time. I can honestly say this review is for the support team, The support team fully deserves the praise. Committed, technically smart, customer. Service exceptional.

simond33
simon d. – EPOS Direct Rep

Thank you for taking the time to leave a review.

mandeeps42
1 review
0 helpful votes
January 11th, 2021

A SCAM! Regret getting their till from the first day it arrived. It has been a disaster! The company is a money eating company which do not think about their customers at all. The till was sold to me by a rep who promised me a lot but it was a lie. I have called the company stupid amount of times but they are not there to listen to their customers. They don't understand what their customers need and I have made a few thousands of pound loss with them. I am not happy with the service one percent. I have requested them to take back their till as I do not need it because the rep showed me something else from what it is and it was a lie. Biggest scam of 2021 while we are in a pandemic. This company is a lie and not helpful at all in understanding their customers needs and if by chance if their epos rep comes to your business just remember he will lie to you a lot and explain you dodgy schemes. I have never experience something so awful in life and I have now from this amazing company. It has taken a lot for me to write this review because I am not a person to talk about someone but I have had it as I made a loss of thousands of pounds and this company does not even have the humanity to help their customers out and meet them half way. They know they are a scam and always come up with different excuses. Mr Neeraj singh has been trying to help on the IT side which I am thankful for but I would like to return their unused product which they don't want to and they just want to eat their customers money. For future customers please do your research on company's who will provide a proper epos service instead of believing this company, thank you.

Tip for consumers:
very clever people and will do anything to keep your money

Products used:
NOTHING

Service
Value
Shipping
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Quality
harrys394
1 review
0 helpful votes
February 10th, 2021

EPOS Direct provided me with excellent service right from my initial queries till the system has been delivered and installed. They have given me very valuable information which helped me to find the right EPOS which can serve all my needs. The training session was excellent giving me and my staff a complete knowledge about the system. They kept me updating regarding delivery and set up once the decision has been made to go with EPOS Direct. I refer to my friends to go with EPOS Direct.

Service
Value
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simond33
simon d. – EPOS Direct Rep

Thanks for your valuable feedback.

sarahl739
1 review
0 helpful votes
May 4th, 2020

Amazing customer support as they took remote connection to solve my issue and very patient with me. Thank you for the best support ever!

simond33
simon d. – EPOS Direct Rep

Hi Sarah

Thank for your taking time to leave your feedback, we would definitely look forward to continue our best support.

isabellao5
1 review
0 helpful votes
January 20th, 2020

Epos Direct customer staff was amazing with helping me today. They fixed the issue quickly and efficiently, Simply amazing!

simond33
simon d. – EPOS Direct Rep

Hi Isabella
Thanks for the feedback which is highly valuable.

jasperl33
1 review
0 helpful votes
August 24th, 2020

I spoke to customer support team on the phone today and just want to say how helpful they were. The support team member was very patient to make me understand completely. He went above and beyond to help me. He even followed it up by sending an email with clear instructions. Excellent customer support. Thanks!

simond33
simon d. – EPOS Direct Rep

Hi Jasper

Thank for your taking time to leave your feedback, we would definitely look forward to continue our best support.

masonj103
1 review
0 helpful votes
August 17th, 2020

Incredibly helpful service today. He helped me to try and fix the issues we were facing in installing the terminal. The support guy talked with us in a friendly, clear and concise manner. Brilliant customer service. Thank you!

simond33
simon d. – EPOS Direct Rep

Hi Mason
Thanks for the feedback which is highly valuable.

aliceb618
1 review
0 helpful votes
May 28th, 2021

A true professional guy who has given me the best advice. Very knowledgeable and understanding my needs recommended the best POS for my business. Thank you so much!

Service
Value
Shipping
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aimeej47
1 review
0 helpful votes
June 16th, 2021

Quick and easy support service and would recommend to help grow your business. Very professional and took us through a thorough process to resolve our problem.

Service
Value
Shipping
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Quality
janetc559
1 review
0 helpful votes
August 3rd, 2020

Great product and service all around. The people in Epos Direct are professional and answered all my questions. They have really very good knowledge over the product and have good patience in listening and solving the issues. Will definitely recommend this product to others.

simond33
simon d. – EPOS Direct Rep

Hi Janet

Thanks for your valuable feedback.

nirajs13
1 review
0 helpful votes
October 23rd, 2020

We ordered till system from Epos Direct a few days ago. The technical support we have received was very much satisfied. The support team has good knowledge about the system and is very helpful in setting up the new System. Thank you! Highly recommend Epos Direct!

simond33
simon d. – EPOS Direct Rep

Hi Niraj

Thank you for taking the time to leave a review.

Kind Regards
Epos Direct

leeh429
1 review
0 helpful votes
January 18th, 2020

The support team is very concise, informative and extremely helpful. Great support team. Thank you!

simond33
simon d. – EPOS Direct Rep

Hi Lee

Thank for your taking time to leave your feedback, we would definitely look forward to continue our best support.

brookey28
1 review
0 helpful votes
August 22nd, 2020

I received an amazing service and the gentleman who was training me, made it so easy for me to learn and he worked around my schedule. It was an amazing training session. Thank you for your help and support.

simond33
simon d. – EPOS Direct Rep

Thank you for your feedback share

miaa66
1 review
0 helpful votes
June 9th, 2021

I have spoke to support team many times to quickly sort my issues in setting the POS systems for my new business. They sorted all the issues quickly and took some time on the phone. Thank you!

Service
Value
Shipping
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Quality
kimp456
5 reviews
2 helpful votes
September 18th, 2020

I really love how easy Eposdirect is to use both online, you can quickly add customers, send estimates or invoices, and track them. You can set up a basic shopping cart system to sell products and send customers to the URL for quick purchases. Well done!

simond33
simon d. – EPOS Direct Rep

Hi Kim

Thanks for the feedback which is highly valuable.

Kind Regards
Epos Direct

laurenb474
1 review
0 helpful votes
September 7th, 2020

This system is so easy to set up and the training process was so simple. It allowed me to keep track of inventory and also hold bartenders accountable for their money.

simond33
simon d. – EPOS Direct Rep

Hi Lauren

Thanks for the feedback which is highly valuable.

sophiak87
1 review
0 helpful votes
July 7th, 2021

I have been using the Epos Direct POS since a long time… The performance of the system so far so good. The customer support is good.

Service
Value
Shipping
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Quality
neilk97
1 review
0 helpful votes
September 3rd, 2020

Beware misselling, EPOS Direct are more than happy to liaise with you and take payment, it's now 12 weeks and I still don't have a functioning EPOS system. They don't return calls or respond to any emails.

bethanyb125
1 review
0 helpful votes
June 24th, 2021

The support team was very helpful. They were very nice and explained each and everything very clearly. They answered all my questions.

Service
Value
Shipping
Returns
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matg18
1 review
1 helpful vote
January 4th, 2021

Honestly never had so much trouble with any company as much as this one. No calls are recorded so the staff insult you, make racist remarks and are rude. They promise you full training as soon as you receive the till. This is not the case, they make false promises or just ignore you. We had a lady saying that she will give us training on the next day via WhatsApp at 10am. We call up next day at 10.30am asking where the call was- their 3 excuses were: lady is ill, then the lady said she was very busy and then after 2hrs of redirecting calls the final guy says no training is done. The quality of the till is absolutely devastating, the keyboard is terrible beyond belief. The till is plastic and barely stands. The scanner just doesn`t work at all. So we decided enough is enough and we should send it back. We called up and asked for a refund- under the law this is acceptable as this purchase was made online and via phone meaning we have 14 days to return it. We received threats and insults once again, they claimed that debt collectors would arrive and they would take us to court ect. We managed to send the till back in the same state as we received it to a address we found on Google. And then they had the audacity to send more equipment to us which we refused. We had to talk to lawyers because it took over 2 weeks to cancel the contract. But now after over a month, we still are waiting for a £198 refund.

Basically be aware that they sell terrible tills, there is terrible customer service. You may need to get lawyers involved if you are having trouble. No calls are recorded so be prepared for insults and racist remarks- they are all Asian- making white racist remarks. AVOID AT ALL COSTS TO AVOID DISAPPOINTMENT

Products used:
None, quality was terrible

Service
Value
Shipping
Returns
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jenniferb2647
1 review
0 helpful votes
June 17th, 2021

I am very much happy with everything. Features, capabilities are excellent. The most important thing the quality of the product is great and the service is great.

Service
Value
Shipping
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Quality
maryaml6
1 review
0 helpful votes
July 24th, 2020

Brilliant support, for integrating our PDQs into EPOS system, was top notch. It was a personable approach was a nice touch, with what could've been an otherwise dry experience :)

simond33
simon d. – EPOS Direct Rep

Hi Maryam
Thank you for taking the time to leave a review.

charliew152
1 review
0 helpful votes
June 16th, 2021

Good online support, the support has been outstanding from team, and I would prefer anyone to have for their business. Even the hardware replacement is also done with ease.

Service
Value
Shipping
Returns
Quality
meghanm75
1 review
0 helpful votes
December 9th, 2019

We've been using Epos Direct epos system for past 3 years. User friendly software very easy to use and can integrate with Payment Sense terminals.

The tech support team is super friendly, very knowledgeable in what they do and quickly help us with the solutions. The make the experience very easy and the whole interaction was just very pleasant overall.

simond33
simon d. – EPOS Direct Rep

Thanks for the feedback which is highly valuable.

Q&A (2)

Answer:

We are in the market for the past 20 years which proves that we do business fairly.

By simon d.,
See more answers (4)
Answer:

We never miss any call unless our executives are busy with other customers. We will definitely call back to our customers and solve their issues ASAP.

By simon d.,
See more answers (2)

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About the business

EPOS Direct is a world leading supplier of Retail and Hospitality Solutions, with over 20,000 customers across 23 countries.

We offer branded hardware with the worlds favorite pos software at affordable prices and the options to pay installments.

All our products are backed by our round the clock support desk manned in the UK between London, Manchester and Wembley. Our international support desk is based out of Hyderabad, India support our international clients.

Business History

EPOS Direct has been serving the UK retail and hospitality market for over 16 years.

From its inception in Holborn, London the company has expanded to strategic showrooms across the UK and customers ranging from the small to the very large.

Call today for a free of charge consultation or visit our showrooms: 08000336888

Company Representative

simond33
simon d.

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