• Europcar Greece

Europcar Greece

Overview

Europcar Greece has a rating of 4.33 stars from 1,222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Europcar Greece most frequently mention friendly staff, good experience, and shuttle bus. Europcar Greece ranks 3rd among Car Rental sites.

  • Service
    7
  • Value
    7
  • Shipping
    4
  • Returns
    4
  • Quality
    7

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
19
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What reviewers want you to know

Positive highlights

  • Very very friendly staff, even though it was busy they remained calm friendly and great customer service.
  • However, the system for getting from Athens Airport needs to be made more clear before arrival.

Critical highlights

No critical highlights yet

How would you rate Europcar Greece?
Top Positive Review

“We had a very nice and friendly handover at the counter...”

Jörg B.
8/26/22

We had a very nice and friendly handover at the counter and in the parking lot. Great car, hybrid without extra charge, only 1585 km driven, great! Hopefully the return will be just as easy.

Top Critical Review

“It took 2 Hours to get the car finally”

Andrea W.
10/12/22

It took 2 Hours to get the car finally. The staff was friendly but only two, all the other rentals had at least three persons!

Reviews (1,222)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (27) athens airport (21)
Thumbnail of user georgiosc6
1 review
0 helpful votes
August 4th, 2022
Verified purchase

The car was new and full of Benzin. The staff are very kind and I had fast service.

Location: SKGT02

Reason I chose this business:

Due to my previous good experience and the good price

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

We're here for you anytime.

Thanks,
Customer service Team

Thumbnail of user akincia1
1 review
0 helpful votes
April 8th, 2022
Verified purchase

Çok keyifli güzel bir araç kiralama yaptım verdikleri araç 0km idi thanks

Location: SKGT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Bize fikir vermek için zaman ayırdığınız için çok teşekkür ederiz. Geri bildiriminiz Europcar Yunanistan için son derece değerlidir. Müşterilerimizin Yunanistan'da harika bir deneyim yaşaması bizim için kesinlikle çok önemlidir.

Çok uzak olmayan bir gelecekte size tekrar hizmet etme fırsatına sahip olmayı umuyoruz.

Müşteri Servis Takımı

Thumbnail of user jamesb6650
1 review
0 helpful votes
June 20th, 2022
Verified purchase

Great service and excellent cars. Thank you! ………..

Location: ATHC07

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear James
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!

We look forward to serving you again soon.

Best,
Team of Europcar Greece

Thumbnail of user sheilas894
1 review
0 helpful votes
August 30th, 2022
Verified purchase

We rent a car on Creta. Everything was ok. We were picked up at the Airüort to the office. Nice and friendly stuff.

Location: HERT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.

It would be our pleasure to serve you again in the near future.

Best,
Team of Europcar Greece

Thumbnail of user kair38
1 review
0 helpful votes
March 26th, 2022
Verified purchase

Es hat alles sehr gut geklappt. Freundliches und sehr hilfsbereites Personal! Bei der Abholung und Abgabe des Fahrzeugs schnelle und freundliche Bearbeitung. Europcar kann und werde ich weiter empfehlen! Vielen Dank!

Location: ATHT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Vielen Dank, dass Sie einen Teil Ihrer Zeit der Bewertung von Europcar Griechenland gewidmet haben. Unsere Kundenzufriedenheit hat für uns oberste Priorität, und es freut uns sehr, dass Ihre Reise angenehm war.
Wir werden dafür sorgen, dass Ihre Kollegen Ihre freundlichen Worte für ihren Service erhalten, und Sie können sicher sein, dass sie sehr glücklich sein werden.

Wir freuen uns darauf, Sie wieder zu bedienen.

Kundenservice-Team

Thumbnail of user adela131
1 review
0 helpful votes
August 16th, 2022
Verified purchase

The guy was pretty nice and got the car early by an hour or two.

Location: JTRT02

Reason I chose this business:

Near by airport.

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.

We look forward to serving you again soon.

Best,

Europcar Greece Service Team

Thumbnail of user baldoa5
1 review
0 helpful votes
August 23rd, 2022
Verified purchase

Location: EFLT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you for taking the time to rate us. You play a crucial role in Europcar Greece's success. We are very passionate about creating positive travel experiences for our customers.

We look forward to serving you again soon.

The team Customer service

Thumbnail of user nikosp20
1 review
0 helpful votes
March 15th, 2022
Verified purchase

All super, tnxlknn; oinoi'pom; l,.'/\p[lkmnj. Hbnj. Hk/oipk[]l\l[kjonib hb, j. Hk/iop{}+[]pkonj

Thumbnail of user nikolaosm10
1 review
0 helpful votes
April 5th, 2022
Verified purchase

Very satisfied for the professional response of the personnel.

Location: SKGT02

Reason I chose this business:

Best price and low quarantee amount

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Nikos,

Thank you so much for your feedback. Europcar Greece appreciates your feedback. It is critical to us that our customers have a great travel experience.

We hope to have the opportunity to serve you again soon.

Customer Service Team

Thumbnail of user jelenai5
1 review
0 helpful votes
May 12th, 2022
Verified purchase

Everything was fast and professional! The car is almost new and clean. I'm satisfied

Location: ATHT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Jelena,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.

We will be happy to serve you on your next trip from our brand new airport counter in the Arrival Hall.

Customer Service Team of Europcar Greece

Thumbnail of user mandarinos
1 review
0 helpful votes
August 31st, 2022
Verified purchase

I received the car with the tank half full and returned the car with even more petrol. No money was returned. The tank should be completely full at pickup time, as all other companies do.

Location: PAST01

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you very much for your feedback. Your opinion is very critical to us. We are committed to making sure our customers enjoy their trips.

It would be our pleasure to serve you again.

Customer Service Team

Thumbnail of user christianb550
1 review
0 helpful votes
August 13th, 2022
Verified purchase

My experience with the rented car was very okay in Greece!

Location: ATHT02

Reason I chose this business:

Price and services

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

It is greatly appreciated that you provided us with feedback at Europcar Greece. Thanks for letting us know you enjoyed your experience with us.

We look forward to serving you again soon.

Best,

Europcar Greece Service Team

Thumbnail of user julioe40
1 review
0 helpful votes
July 25th, 2022
Verified purchase

Nos dieron dos opciones para la entrega final y nos engañaron y lo que el día de recogida era gratis el día de la entrega nos pedían 25 € por entregarlo en el puerto

Location: JTRT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Julio

Thank you for your feedback. We have to investigate your case to ensure that all procedures were followed with consistency and responsibility towards you.

Remain at your disposal.

The Customer Support Team

Thumbnail of user connyl4
1 review
0 helpful votes
September 9th, 2022
Verified purchase

Sept 2022: Nearly new SUV Friendly and courteous employee with excellent explaining of necessary features and details of rental contract.

Location: EFLT02

Reason I chose this business:

Offer via OEAMTC (Austria) / ADAC

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Conny,

Thank you for taking the time to rate us. You play a crucial role in Europcar Greece's success. We are very passionate about creating positive travel experiences for our customers.

We look forward to serving you again soon.

The team Customer service

Thumbnail of user yegerd
1 review
0 helpful votes
September 5th, 2022
Verified purchase

I ordered a gip and didn't get it
I got another car
I ask to release my deposit

Location: RHOT02

Thumbnail of user andreasw40
1 review
0 helpful votes
September 23rd, 2022
Verified purchase

Never again...

Location: SKGT02

Reason I chose this business:

I thought it's an international company. How bad can it be?

Thumbnail of user vincentn164
1 review
0 helpful votes
August 20th, 2022
Verified purchase

We wanted a Jeep Renegade and got extra insurance from booking.com. When we got there, they didn't have the Renegade anymore, instead we got a Kia. To get the insurance coverage that we wanted and had already paid for on booking.com, we had to pay another €100. We'll never rent here again

Location: KGSO01

Reason I chose this business:

They offered a Jeep Renegade on booking.com and the price seemed alright at first. Until we had to pay extra on arrival for a Kia we didn’t want.

Thumbnail of user spyk1
1 review
0 helpful votes
May 26th, 2022
Verified purchase

Everything was ok.
The employees were very nice.
The only thing is that we never get the exact car we booked.

Location: HERT02

Reason I chose this business:

Cause I’m used to choose europcar during my holidays

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Spy
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips

Europcar Customer Service

Thumbnail of user shetas
1 review
0 helpful votes
March 29th, 2022
Verified purchase

The staff is friendly and very well trained, actually the best service amongst the rental companies I. Athens

Location: ATHT02

Reason I chose this business:

Price on car rental

Thumbnail of user elenam251
Elena M. – Europcar Greece Rep

Dear Shetta,

Thank you very much for your rating. Europcar Greece values your opinion. It is very important to us to create positive travel experiences for our customers.

We look forward to serving you again soon.

Team Customer Service

Thumbnail of user robm727
1 review
0 helpful votes
June 25th, 2022
Verified purchase

Wonderful. Chris could not have been more helpful. Thank you so much!

Location: ATHC07

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Rob

Thank you for reaching out to Europcar Greece with your feedback. We are happy to hear that you enjoyed your experience with us - it means a lot to us!

We look forward to serving you again soon.

Best,
Team of Europcar Greece

Thumbnail of user matteos37
1 review
0 helpful votes
August 21st, 2022
Verified purchase

Tutto Ok, hanno soddisfatto le mie richieste nonostante l'arrivo in ritardo del volo di andata

Location: ZTH02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

We greatly appreciate your feedback at Europcar Greece. We are delighted to hear you enjoyed your experience with us.

We look forward to serving you again soon.

Best,
Team of Europcar Greece

Thumbnail of user travellero
1 review
0 helpful votes
August 21st, 2022
Verified purchase

The car we have feels very unsafe. The fan belt is squealing and the brakes are very loose. We would like another car. Also the agent that helped us was in a very big hurry for us to pay so she could leave.

Location: ATHT02

Thumbnail of user marwana52
1 review
0 helpful votes
June 28th, 2022
Verified purchase

It was good but i was in mykonos and it was hard to find parking

Location: JMKO01

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Dear Marwan,

Thank you so much for rating us. Having the opportunity to hear from our customers is incredibly helpful for us. Our goal is to ensure that they have a positive travel experience. You do have right we do have parking problems, that is why we always recommend to book small categories.

We look forward to serving you again soon.

Customer Service Team

Thumbnail of user christophem21
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

Location: ATHT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you very much for your feedback regarding your Europcar Greece experience. We are pleased to hear that you were satisfied with the service you received.

It would be our pleasure to serve you again in the near future.

Best,
Team of Europcar Greece

Thumbnail of user boebela
1 review
0 helpful votes
August 25th, 2022
Verified purchase

Kind staff, fast delivery, well arranged office, clean and in good conditions car.

Location: KLXT02

Thumbnail of user elenam254
Europcar G. – Europcar Greece Rep

Thank you for taking the time to rate us. You play a crucial role in Europcar Greece's success. We are very passionate about creating positive travel experiences for our customers.

We look forward to serving you again soon.

The team Customer service

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From the business

From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.

Company Representative

Thumbnail of user elenam254
Europcar G.
Typically does not respond to reviews

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